QNAP TS-h 86 Series User manual

TS-hx86
TS-h686
TS-h886
User Guide
Document Version: 4
11/08/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-hX86....................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................8
Rear Panel LEDs....................................................................................................................................10
Right Panel............................................................................................................................................. 11
Left Panel................................................................................................................................................11
Drive Numbering.....................................................................................................................................12
Safety Information.......................................................................................................................................13
Installation Requirements........................................................................................................................... 14
Setting Up the NAS.....................................................................................................................................14
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 16
Drive Installation.....................................................................................................................................16
Installing Expansion Cards.....................................................................................................................30
Replacing Memory Modules...................................................................................................................34
Expansion Unit Installation..................................................................................................................... 38
QuTS hero Installation................................................................................................................................ 42
Installing QuTS hero Using Qfinder Pro................................................................................................. 42
Installing QuTS hero Using the Cloud Key.............................................................................................44
4. Basic Operations
Power Button.............................................................................................................................................. 47
Reset Button............................................................................................................................................... 47
USB One Touch Copy Button..................................................................................................................... 48
LCD Panel.................................................................................................................................................. 48
Viewing TCP/IP Settings........................................................................................................................ 48
Configuring TCP/IP Settings...................................................................................................................48
Viewing Drive Information.......................................................................................................................49
Viewing Volume Information................................................................................................................... 49
Viewing System Information...................................................................................................................50
Powering Off the NAS............................................................................................................................ 50
Restarting the NAS.................................................................................................................................50
LCD Error Messages..............................................................................................................................50
LEDs........................................................................................................................................................... 51
Audio Alert.................................................................................................................................................. 53
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 55
Hot-swapping Failed Drives........................................................................................................................55
Recovering Unintentionally Removed Healthy Drives................................................................................ 56
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1

Support and Other Resources.................................................................................................................... 56
6. Glossary
myQNAPcloud............................................................................................................................................ 57
myQNAPcloud Link.....................................................................................................................................57
QuTS hero.................................................................................................................................................. 57
Qfinder Pro................................................................................................................................................. 57
Cloud Key................................................................................................................................................... 57
7. Notices
Limited Warranty.........................................................................................................................................58
Disclaimer................................................................................................................................................... 58
GNU Public License....................................................................................................................................58
CE Notice....................................................................................................................................................66
FCC Notice................................................................................................................................................. 66
VCCI Notice................................................................................................................................................ 67
BSMI Notice................................................................................................................................................67
SJ/T 11364-2006.........................................................................................................................................67
2

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for storage administrators. This guide assumes that the user is knowledgeable
and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage
systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate
actions the user needs to take to prevent personal injury and damage to data and property.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-hx86 User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-hX86
The TS-hX86 series is a robust and reliable enterprise NAS powered by an Intel® Xeon® D processor, and
features two PCIe slots, two M.2 SSD slots, and four Intel 2.5 GbE ports. The TS-hX86 series can help your
business achieve reliable service-level agreement performances, including mission-critical file servers,
virtualization servers, collaborative video editing, or efficient data backup and recovery applications.
Hardware Specifications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N CPU Memory Power supply
TS-h686-D1602-8G Intel® Xeon® D-1602 8 GB Single
TS-h886-D1622-16G Intel® Xeon® D-1622 16 GB Single
Component TS-h686-D1602-8G TS-h886-D1622-16G
Processor
CPU Intel® Xeon® D-1602 Intel® Xeon® D-1622
Frequency Dual-core/4-thread 2.5 GHz/3.2 GHz
turbo
4-core/8-thread 2.6 GHz/3.2 GHz turbo
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 8 GB RAM: 2 x 4 GB ECC DDR4
UDIMM
16 GB: 2 x 8 GB ECC DDR4 UDIMM
Memory slots 4 x Long-DIMM DDR4
Important
Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more than
one memory slot, use QNAP modules with identical
specifications.
Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from starting.
Maximum memory 128 GB RAM: 4 x 32 GB
TS-hx86 User Guide
Product Overview 4

Component TS-h686-D1602-8G TS-h886-D1622-16G
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays • 4 x 3.5-inch SATA 6 Gbps
• 2 x 2.5-inch SATA 6 Gbps
• 6 x 3.5-inch SATA 6 Gbps
• 2 x 2.5-inch SATA 6 Gbps
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
2.5-inch bays:
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
M.2 SSD slots 2 x PCIe Gen 3 x4 NVMe
M.2 SSD form factor • 2280
• 22110
SSD cache acceleration
support
Supported.
Hot-swapping The device supports hot-swapping for all drives.
Network
2.5 Gigabit Ethernet ports 4 x 2.5 GbE RJ45
Wake-on-LAN Yes (GbE RJ45)
External I/O Ports & Expansion Slots
PCIe slots • 2 x PCIe 3.0 x8
USB ports 3 x USB 3.2 Gen 1 Type-A
• Front:
• 1 x USB 3.2 Gen 1 One Touch Copy Type-A
• Rear:
• 2 x USB 3.2 Gen 1 Type-A
Interface
Display panel - Monochrome backlit LCD display
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 231.9 × 224.9 × 319.8 mm
(9.13 x 8.85 x 12.59 in)
231.9 × 292.8 × 319.8 mm
(9.13 x 11.53 x 12.59 in)
Net weight 7.27 kg (16.03 lbs) 8.5 kg (18.74 lbs)
TS-hx86 User Guide
Product Overview 5

Component TS-h686-D1602-8G TS-h886-D1622-16G
Others
Power supply unit 250W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 18.6 dB(A) 20.4 dB(A)
Note
The sound level was tested at a bystander position, which is
within one meter of the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
Fans • System: 1 x 80 mm, 12V DC fan
• CPU: 1 x 97 mm, 12V DC smart
fan
• System: 2 x 80 mm, 12V DC fan
• CPU: 1 x 97 mm, 12V DC smart
fan
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Note
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Package Contents
Item Quantity
TS-hX86 NAS 1
Power cord 1
Ethernet cables 2 x 1GbE (Cat 5e)
Drive tray keys 2
Screws for 2.5-inch drives TS-h686: 12
TS-h886: 18
Screws for 3.5-inch drives TS-h686: 12
TS-h886: 18
Heatsinks 2
Quick Installation Guide (QIG) 1
Components
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Product Overview 6

Front Panel
TS-h686
No. Component No. Component
1 M.2 SSD LEDs 5 USB 3.2 Gen 2 One Touch Copy Type-A port
2 Power button 6 Drive LEDs
3 Power LED 7 SSD LEDs
4 USB One Touch Copy button 8 -
TS-h886
No. Component No. Component
1 LCD panel 6 Power LED
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Product Overview 7

No. Component No. Component
2 Enter button 7 USB One Touch Copy button
3 Select button 8 USB 3.2 Gen 2 One Touch Copy Type-A port
4 M.2 SSD LEDs 9 Drive LEDs
5 Power button 10 SSD LEDs
Rear Panel
TS-h686
No. Component No. Component
1 PCIe full-height covers 6 USB 3.2 Gen 1 Type-A ports
2 PSU power switch 7 2.5 Gigabit Ethernet ports (RJ45)
3 Power input 8 Com port
Note
This port is only for engineering
purposes.
4 Reset button 9 PCIe low-profile covers
5 Kensington security slot - -
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Product Overview 8

TS-h886
No. Component No. Component
1 PCIe full-height covers 6 USB 3.2 Gen 1 Type-A ports
2 PSU power switch 7 2.5 Gigabit Ethernet ports (RJ45)
3 Power input 8 Com port
Note
This port is only for engineering
purposes.
4 Reset button 9 PCIe low-profile covers
5 Kensington security slot - -
TS-hx86 User Guide
Product Overview 9

Rear Panel LEDs
TS-h686
No. Component No. Component
1 2.5 Gigabit Ethernet speed LED 2 2.5 Gigabit Ethernet activity LED
TS-h886
No. Component No. Component
1 2.5 Gigabit Ethernet speed LED 2 2.5 Gigabit Ethernet activity LED
TS-hx86 User Guide
Product Overview 10

Right Panel
No. Component No. Component
1 PCIe 3.0 x8 5 Memory slot 1
2 Memory slot 4 6 M.2 SSD slot 1
3 Memory slot 3 7 M.2 SSD slot 2
4 Memory slot 2 - -
Left Panel
No. Component No. Component
1 PCIe 3.0 x8 - -
TS-hx86 User Guide
Product Overview 11

Drive Numbering
TS-h686
Drive Label Drive Type Compatible Drives
A1 to A2 2.5-inch SATA • 2.5-inch SATA 6 Gbps hard disk drives
• 2.5-inch SATA 6 Gbps solid-state drives
B1 to B4 3.5-inch SATA • 3.5-inch SATA 6 Gbps hard disk drives
• 2.5-inch SATA 6 Gbps hard disk drives
• 2.5-inch SATA 6 Gbps solid-state drives
TS-h886
TS-hx86 User Guide
Product Overview 12

Drive Label Drive Type Compatible Drives
A1 to A2 2.5-inch SATA • 2.5-inch SATA 6 Gbps hard disk drives
• 2.5-inch SATA 6 Gbps solid-state drives
B1 to B6 3.5-inch SATA • 3.5-inch SATA 6 Gbps hard disk drives
• 2.5-inch SATA 6 Gbps hard disk drives
• 2.5-inch SATA 6 Gbps solid-state drives
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
TS-hx86 User Guide
Product Overview 13

•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
• Restricted access
• The NAS should be stored in a secure location with restricted
access, controlled through the use of a tool, lock and key, or
any means of security.
• Only qualified, trained, and authorized NAS administrators
with knowledge of all restrictions, safety precautions, and
installation and maintenance procedures should have physical
access to the NAS.
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information in Safety Information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
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Product Overview 14

•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
•Installing 2.5-inch Solid-State Drives on 2.5-inch Trays
•Installing M.2 Solid-State Drives
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
3. Optional: Install expansion cards.
For details, see Installing Expansion Cards.
4. Connect the NAS to the network.
5. Optional: Connect the expansion units.
For details, see Connecting USB Expansion Units.
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
For details, see Front Panel.
8. Install QuTS hero.
For details, see QuTS hero Installation.
9. Log on to QuTS hero.
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Product Overview 15

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-hX86 series is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid state drives, and M.2
SSD drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Unlock the tray.
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Installation and Configuration 16

b. Slide the lock down.
c. Pull the handle to release the tray.
d. Pull the tray out.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
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Installation and Configuration 17

b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels to lock the drive to the tray.
d. Optional: Attach the screws to further secure the drive.
4. Load the tray into the bay.
a. Insert the tray into the bay.
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Installation and Configuration 18

b. Push the handle.
c. Slide the lock up.
d. Lock the tray.
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
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Installation and Configuration 19