QNAP TS-h2490FU User manual

TS-h2490FU
User Guide
Document Version: 1
08/10/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-h2490FU.................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................7
System Board...........................................................................................................................................9
Drive Numbering.....................................................................................................................................11
Safety Information.......................................................................................................................................11
Installation Requirements........................................................................................................................... 12
Setting Up the NAS.....................................................................................................................................12
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 14
Drive Installation.....................................................................................................................................14
Replacing Memory Modules...................................................................................................................16
Replacing Expansion Cards................................................................................................................... 21
Hot-Swapping Redundant Power Supply Units......................................................................................25
Expansion Unit Installation..................................................................................................................... 27
QuTS hero Installation................................................................................................................................ 30
Installing QuTS hero Using Qfinder Pro................................................................................................. 31
Installing QuTS hero Using the Cloud Key.............................................................................................33
4. Basic Operations
Power Button.............................................................................................................................................. 36
Reset Button............................................................................................................................................... 37
LEDs........................................................................................................................................................... 38
Audio Alert.................................................................................................................................................. 40
5. NAS Migration
NAS Migration Requirements..................................................................................................................... 42
Status and Setting Changes After NAS Migration...................................................................................... 42
Migrating a NAS..........................................................................................................................................43
6. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 45
Hot-swapping Failed Drives........................................................................................................................45
Recovering Unintentionally Removed Healthy Drives................................................................................ 46
Support and Other Resources.................................................................................................................... 46
7. Glossary
Cloud Key................................................................................................................................................... 47
myQNAPcloud............................................................................................................................................ 47
myQNAPcloud Link.....................................................................................................................................47
TS-h2490FU User Guide
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Qfinder Pro................................................................................................................................................. 47
QuTS hero.................................................................................................................................................. 47
8. Notices
Limited Warranty.........................................................................................................................................48
Disclaimer................................................................................................................................................... 48
GNU Public License....................................................................................................................................48
CE Notice....................................................................................................................................................56
FCC Notice................................................................................................................................................. 56
VCCI Notice................................................................................................................................................ 56
BSMI Notice................................................................................................................................................57
SJ/T 11364-2006.........................................................................................................................................57
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1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for storage administrators. This guide assumes that the user is knowledgeable
and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage
systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate
actions the user needs to take to prevent personal injury and damage to data and property.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-h2490FU User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-h2490FU
Powered by 2nd Gen AMD EPYC™ 7002 series processors, the all-flash TS-h2490FU is designed to deliver
a scalable platform for enterprise-level solutions. Featuring 24 U.2 NVMe solid-state drives, it delivers up to
472K/205K random read/write IOPS with ultra-low latency. This ZFS NAS comes with utmost reliability and
supports inline data deduplication and compression, near-limitless snapshots, and real-time SnapSync. The
TS-h2490FU is ideal for I/O-intensive and latency-sensitive applications, eliminating productivity bottlenecks
in data centers, virtualization, and mission-critical tasks.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N CPU Memory Power supply
TS-h2490FU-7232P-64G AMD EPYC™ 7232P 64 GB Redundant
TS-h2490FU-7302P-128G AMD EPYC™ 7302P 128 GB Redundant
Component TS-h2490FU-7232P-64G TS-h2490FU-7302P-128G
Processor
CPU AMD EPYC™ 7232P AMD EPYC™ 7302P
Frequency 8-core/16-thread 3.1 GHz base/3.2
GHz burst
16-core/32-thread 3.0 GHz
base/3.3 GHz burst
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 64 GB RAM: 8 x 8 GB RDIMM
DDR4 ECC
128 GB RAM: 8 x 16 GB RDIMM
DDR4 ECC
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Product Overview 4

Component TS-h2490FU-7232P-64G TS-h2490FU-7302P-128G
Memory slots 16 x DDR4 Long-RDIMM
Important
• Use only QNAP memory modules to maintain
system performance and stability. For NAS devices
with more than one memory slot, use QNAP
modules with identical specifications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the
operating system from starting.
• You can only use one type of dual in-line memory
module (DIMM) at a time. Do not use registered
DIMM (RDIMM) with load-reduction DIMM
(LRDIMM) memory.
Maximum memory 4 TB RAM: 16 x 256 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 24 x 2.5-inch U.2 PCIe NVMe
Drive compatibility 2.5-inch bays:
2.5-inch U.2 NVMe Gen 3.0 x 4 solid-state drives
Tip
• For the list of compatible drive models, go to
https://www.qnap.com/compatibility.
SSD cache acceleration support Supported.
Hot-swapping Supported.
Network
25 Gigabit Ethernet ports 2 x 25 GbE SmartNIC SFP28 4 x 25 GbE SmartNIC SFP28
2.5 Gigabit Ethernet ports 2 x 2.5 GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots • 2 x PCIe 4.0 x4
• 2 x PCIe 4.0 x8
• 1 x PCIe 4.0 x16
Tip
For the list of compatible expansion cards, go to
https://www.qnap.com/compatibility.
USB ports 2 x USB 3.2 Gen 1 Type-A
Interface
Buttons • Power
• Reset
Dimensions
Form factor 2U Rackmount
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Product Overview 5

Component TS-h2490FU-7232P-64G TS-h2490FU-7302P-128G
Dimensions (H x W x D) 88.3 x 481 x 510.2 mm
(34.76 x 18.93 x 20.09 in)
Net weight 15.2 kg (33.51 lbs)
Other
Rail compatibility RAIL-A03-57
Note
• You can find installation information in the rail kit
package.
• For details, go to http://srcqnap.qnap.com.tw/en/
product/rail-kit.
Power supply unit 2 x 1100W, 200-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 53.5 dB(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Fans System: 4 x 60 mm, 12V DC fans
Operating temperature 0˚C to 35˚C (32˚F to 95˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-h2490FU 1
Power cord 2
Ethernet cable 1 x Cat 5e
Screws for 2.5-inch drives 96
Quick Installation Guide (QIG) 1
Components
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Product Overview 6

Front Panel
No. Component No. Component
1 Drive activity LED 5 System status LED
2 Drive status LED 6 2.5 Gigabit Ethernet LED
3 Power button 7 Expansion unit LED
4 10 Gigabit Ethernet LED - -
Rear Panel
TS-h2490FU-7302P-128G
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Product Overview 7

No. Component No. Component
1 Ethernet port 1 (25 GbE SFP28) 8 Com port
Note
This port is only for engineering
purposes.
2 Ethernet port 3 (25 GbE SFP28) 9 Power button
3 Ethernet port 5 (2.5 GbE RJ45) 10 Reset button
4 PCIe low-profile covers 11 USB 3.2 Gen 1 Type-A ports
5 Power supply unit 1 12 Ethernet port 4 (25 GbE SFP28)
6 Power supply unit 2 13 Ethernet port 2 (25 GbE SFP28)
7 Ethernet port 6 (2.5 GbE RJ45) - -
TS-h2490FU-7232P-64G
No. Component No. Component
1 Ethernet port 1 (25 GbE SFP28) 7 Com port
Note
This port is only for engineering
purposes.
2 Ethernet port 5 (2.5 GbE RJ45) 8 Power button
3 PCIe low-profile covers 9 Reset button
4 Power supply unit 1 10 USB 3.2 Gen 1 Type-A ports
5 Power supply unit 2 11 Ethernet port 2 (25 GbE SFP28)
6 Ethernet port 6 (2.5 GbE RJ45) - -
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Product Overview 8

System Board
TS-h2490FU-7302P-128G
No. Component No. Component
1 PCIe slot 1 (PCIe 4.0 x4) 12 Memory slot 9
2 PCIe slot 2 (PCIe 4.0 x8) 13 Memory slot 10
3 PCIe slot 3 (PCIe 4.0 x4) 14 Memory slot 11
4 Memory slot 1 15 Memory slot 12
5 Memory slot 2 16 Memory slot 13
6 Memory slot 3 17 Memory slot 14
7 Memory slot 4 18 Memory slot 15
8 Memory slot 5 19 Memory slot 16
9 Memory slot 6 20 PCIe slot 4 (PCIe 4.0 x8)
Note
This slot is preinstalled with a 25
GbE SFP28 network card.
10 Memory slot 7 21 PCIe slot 5 (PCIe 4.0 x16)
Note
This slot is preinstalled with a 25
GbE SFP28 network card.
11 Memory slot 8 - -
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Product Overview 9

TS-h2490FU-7232P-64G
No. Component No. Component
1 PCIe slot 1 (PCIe 4.0 x4) 12 Memory slot 9
2 PCIe slot 2 (PCIe 4.0 x8) 13 Memory slot 10
3 PCIe slot 3 (PCIe 4.0 x4) 14 Memory slot 11
4 Memory slot 1 15 Memory slot 12
5 Memory slot 2 16 Memory slot 13
6 Memory slot 3 17 Memory slot 14
7 Memory slot 4 18 Memory slot 15
8 Memory slot 5 19 Memory slot 16
9 Memory slot 6 20 PCIe slot 4 (PCIe 4.0 x8)
10 Memory slot 7 21 PCIe slot 5 (PCIe 4.0 x16)
Note
This slot is preinstalled with a 25
GbE SFP28 network card.
11 Memory slot 8 - -
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Product Overview 10

Drive Numbering
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
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Product Overview 11

• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information in Safety Information carefully before setting
up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topic:
•Installing 2.5-inch Solid-state Drives on 2.5-inch Trays
For a list of compatible drives and expansion cards, go to http://www.qnap.com/compatibility.
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Product Overview 12

3. Install expansion cards.
For details, see Replacing Expansion Cards.
4. Connect the Expansion Units.
For details, see the following topics:
Connecting SAS Expansion Units.
Connecting USB Expansion Units.
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
For details, see Front Panel.
7. Install QuTS hero.
For details, see QuTS hero Installation.
8. Log on to QuTS hero.
If QuTS hero finds unused disks in your NAS, it will ask you to initialize these disks. Click Initialize to
start the process.
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Product Overview 13

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-h2490FU is compatible with 2.5-inch U.2 NVMe PCIe solid-state drives.
Installing 2.5-inch Solid-state Drives on 2.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
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Installation and Configuration 14

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
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Installation and Configuration 15

a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
Replacing Memory Modules
The TS-h2490FU has 16 memory slots. You can increase the memory capacity of the NAS by upgrading
memory modules. For optimal performance, replace memory modules in all eight slots at the same time.
Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP
memory modules from authorized resellers.
Important
QNAP recommends installing modules in groups of eight.
• Ensure that all eight modules are identical.
• Install the groups in sequence and follow the assigned slots for each group.
• Install memory modules in groups of eight or sixteen. When installing eight memory
modules, install the memory in slots 1, 3, 5, 7, 10, 12, 14, and 16.
For details on slot order, see the table below.
Module Group Slot Number
First group Slots 1, 3, 5, 7, 10, 12, 14, and 16
Second group Slots 2, 4, 6, 8, 9, 11, 13, and 15
Warning
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
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Installation and Configuration 16

•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
b. Pull the controller out of the chassis.
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Installation and Configuration 17

5. Remove an existing module.
a. Push the retention clips outward simultaneously to release the module.
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the motherboard.
c. Hold the module by the edges.
d. Carefully slide the module out of the slot.
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Installation and Configuration 18

Warning
• Do not touch the internal components, particularly the metal connectors.
• Do not bend the module.
6. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
7. Attach the case cover.
a. Place the cover on the device.
b. Push the device into the chassis.
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Installation and Configuration 19