QNAP TS-h2490FU User manual

TS-h2490FU
User Guide
Document Version: 1
08/10/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-h2490FU.................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................7
System Board...........................................................................................................................................9
Drive Numbering.....................................................................................................................................11
Safety Information.......................................................................................................................................11
Installation Requirements........................................................................................................................... 12
Setting Up the NAS.....................................................................................................................................12
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 14
Drive Installation.....................................................................................................................................14
Replacing Memory Modules...................................................................................................................16
Replacing Expansion Cards................................................................................................................... 21
Hot-Swapping Redundant Power Supply Units......................................................................................25
Expansion Unit Installation..................................................................................................................... 27
QuTS hero Installation................................................................................................................................ 30
Installing QuTS hero Using Qfinder Pro................................................................................................. 31
Installing QuTS hero Using the Cloud Key.............................................................................................33
4. Basic Operations
Power Button.............................................................................................................................................. 36
Reset Button............................................................................................................................................... 37
LEDs........................................................................................................................................................... 38
Audio Alert.................................................................................................................................................. 40
5. NAS Migration
NAS Migration Requirements..................................................................................................................... 42
Status and Setting Changes After NAS Migration...................................................................................... 42
Migrating a NAS..........................................................................................................................................43
6. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 45
Hot-swapping Failed Drives........................................................................................................................45
Recovering Unintentionally Removed Healthy Drives................................................................................ 46
Support and Other Resources.................................................................................................................... 46
7. Glossary
Cloud Key................................................................................................................................................... 47
myQNAPcloud............................................................................................................................................ 47
myQNAPcloud Link.....................................................................................................................................47
TS-h2490FU User Guide
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Qfinder Pro................................................................................................................................................. 47
QuTS hero.................................................................................................................................................. 47
8. Notices
Limited Warranty.........................................................................................................................................48
Disclaimer................................................................................................................................................... 48
GNU Public License....................................................................................................................................48
CE Notice....................................................................................................................................................56
FCC Notice................................................................................................................................................. 56
VCCI Notice................................................................................................................................................ 56
BSMI Notice................................................................................................................................................57
SJ/T 11364-2006.........................................................................................................................................57
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1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for storage administrators. This guide assumes that the user is knowledgeable
and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage
systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate
actions the user needs to take to prevent personal injury and damage to data and property.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-h2490FU User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-h2490FU
Powered by 2nd Gen AMD EPYC™ 7002 series processors, the all-flash TS-h2490FU is designed to deliver
a scalable platform for enterprise-level solutions. Featuring 24 U.2 NVMe solid-state drives, it delivers up to
472K/205K random read/write IOPS with ultra-low latency. This ZFS NAS comes with utmost reliability and
supports inline data deduplication and compression, near-limitless snapshots, and real-time SnapSync. The
TS-h2490FU is ideal for I/O-intensive and latency-sensitive applications, eliminating productivity bottlenecks
in data centers, virtualization, and mission-critical tasks.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N CPU Memory Power supply
TS-h2490FU-7232P-64G AMD EPYC™ 7232P 64 GB Redundant
TS-h2490FU-7302P-128G AMD EPYC™ 7302P 128 GB Redundant
Component TS-h2490FU-7232P-64G TS-h2490FU-7302P-128G
Processor
CPU AMD EPYC™ 7232P AMD EPYC™ 7302P
Frequency 8-core/16-thread 3.1 GHz base/3.2
GHz burst
16-core/32-thread 3.0 GHz
base/3.3 GHz burst
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 64 GB RAM: 8 x 8 GB RDIMM
DDR4 ECC
128 GB RAM: 8 x 16 GB RDIMM
DDR4 ECC
TS-h2490FU User Guide
Product Overview 4

Component TS-h2490FU-7232P-64G TS-h2490FU-7302P-128G
Memory slots 16 x DDR4 Long-RDIMM
Important
• Use only QNAP memory modules to maintain
system performance and stability. For NAS devices
with more than one memory slot, use QNAP
modules with identical specifications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the
operating system from starting.
• You can only use one type of dual in-line memory
module (DIMM) at a time. Do not use registered
DIMM (RDIMM) with load-reduction DIMM
(LRDIMM) memory.
Maximum memory 4 TB RAM: 16 x 256 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 24 x 2.5-inch U.2 PCIe NVMe
Drive compatibility 2.5-inch bays:
2.5-inch U.2 NVMe Gen 3.0 x 4 solid-state drives
Tip
• For the list of compatible drive models, go to
https://www.qnap.com/compatibility.
SSD cache acceleration support Supported.
Hot-swapping Supported.
Network
25 Gigabit Ethernet ports 2 x 25 GbE SmartNIC SFP28 4 x 25 GbE SmartNIC SFP28
2.5 Gigabit Ethernet ports 2 x 2.5 GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots • 2 x PCIe 4.0 x4
• 2 x PCIe 4.0 x8
• 1 x PCIe 4.0 x16
Tip
For the list of compatible expansion cards, go to
https://www.qnap.com/compatibility.
USB ports 2 x USB 3.2 Gen 1 Type-A
Interface
Buttons • Power
• Reset
Dimensions
Form factor 2U Rackmount
TS-h2490FU User Guide
Product Overview 5

Component TS-h2490FU-7232P-64G TS-h2490FU-7302P-128G
Dimensions (H x W x D) 88.3 x 481 x 510.2 mm
(34.76 x 18.93 x 20.09 in)
Net weight 15.2 kg (33.51 lbs)
Other
Rail compatibility RAIL-A03-57
Note
• You can find installation information in the rail kit
package.
• For details, go to http://srcqnap.qnap.com.tw/en/
product/rail-kit.
Power supply unit 2 x 1100W, 200-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 53.5 dB(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Fans System: 4 x 60 mm, 12V DC fans
Operating temperature 0˚C to 35˚C (32˚F to 95˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-h2490FU 1
Power cord 2
Ethernet cable 1 x Cat 5e
Screws for 2.5-inch drives 96
Quick Installation Guide (QIG) 1
Components
TS-h2490FU User Guide
Product Overview 6

Front Panel
No. Component No. Component
1 Drive activity LED 5 System status LED
2 Drive status LED 6 2.5 Gigabit Ethernet LED
3 Power button 7 Expansion unit LED
4 10 Gigabit Ethernet LED - -
Rear Panel
TS-h2490FU-7302P-128G
TS-h2490FU User Guide
Product Overview 7

No. Component No. Component
1 Ethernet port 1 (25 GbE SFP28) 8 Com port
Note
This port is only for engineering
purposes.
2 Ethernet port 3 (25 GbE SFP28) 9 Power button
3 Ethernet port 5 (2.5 GbE RJ45) 10 Reset button
4 PCIe low-profile covers 11 USB 3.2 Gen 1 Type-A ports
5 Power supply unit 1 12 Ethernet port 4 (25 GbE SFP28)
6 Power supply unit 2 13 Ethernet port 2 (25 GbE SFP28)
7 Ethernet port 6 (2.5 GbE RJ45) - -
TS-h2490FU-7232P-64G
No. Component No. Component
1 Ethernet port 1 (25 GbE SFP28) 7 Com port
Note
This port is only for engineering
purposes.
2 Ethernet port 5 (2.5 GbE RJ45) 8 Power button
3 PCIe low-profile covers 9 Reset button
4 Power supply unit 1 10 USB 3.2 Gen 1 Type-A ports
5 Power supply unit 2 11 Ethernet port 2 (25 GbE SFP28)
6 Ethernet port 6 (2.5 GbE RJ45) - -
TS-h2490FU User Guide
Product Overview 8

System Board
TS-h2490FU-7302P-128G
No. Component No. Component
1 PCIe slot 1 (PCIe 4.0 x4) 12 Memory slot 9
2 PCIe slot 2 (PCIe 4.0 x8) 13 Memory slot 10
3 PCIe slot 3 (PCIe 4.0 x4) 14 Memory slot 11
4 Memory slot 1 15 Memory slot 12
5 Memory slot 2 16 Memory slot 13
6 Memory slot 3 17 Memory slot 14
7 Memory slot 4 18 Memory slot 15
8 Memory slot 5 19 Memory slot 16
9 Memory slot 6 20 PCIe slot 4 (PCIe 4.0 x8)
Note
This slot is preinstalled with a 25
GbE SFP28 network card.
10 Memory slot 7 21 PCIe slot 5 (PCIe 4.0 x16)
Note
This slot is preinstalled with a 25
GbE SFP28 network card.
11 Memory slot 8 - -
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Product Overview 9