QNAP TS-h 83XU-RP Series User manual

TS-hx83XU-RP
TS-h1683XU-RP
TS-h2483XU-RP
User Guide
Document Version: 1
27/10/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 2
Audience.......................................................................................................................................................2
Document Conventions................................................................................................................................ 2
2. Product Overview
About the TS-hx83XU-RP.............................................................................................................................3
Hardware Specifications............................................................................................................................... 3
Package Contents........................................................................................................................................ 5
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................6
Rear Panel................................................................................................................................................7
Rear Panel Network Interface.................................................................................................................. 8
System Board...........................................................................................................................................9
Drive Numbering.....................................................................................................................................11
Safety Information.......................................................................................................................................12
Installation Requirements........................................................................................................................... 13
Setting up the NAS..................................................................................................................................... 13
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 14
Drive Installation.....................................................................................................................................14
Replacing Memory Modules...................................................................................................................20
Replacing Expansion Cards................................................................................................................... 25
Hot-swapping Redundant Power Supply Units.......................................................................................29
Rail Kits.................................................................................................................................................. 31
Expansion Unit Installation..................................................................................................................... 31
QuTS hero Installation................................................................................................................................ 35
Installing QuTS hero Using Qfinder Pro................................................................................................. 36
Installing QuTS hero Using the Cloud Key.............................................................................................38
4. Basic Operations
Power Button.............................................................................................................................................. 41
Reset Button............................................................................................................................................... 41
LEDs........................................................................................................................................................... 42
Audio Alert.................................................................................................................................................. 45
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 46
Hot-Swapping Failed Drives....................................................................................................................... 46
Recovering Unintentionally Removed Drives............................................................................................. 47
Support and Other Resources.................................................................................................................... 47
6. Glossary
Cloud Key................................................................................................................................................... 48
myQNAPcloud............................................................................................................................................ 48
myQNAPcloud Link.....................................................................................................................................48
Qfinder Pro................................................................................................................................................. 48
QNAP ID..................................................................................................................................................... 48
QuTS hero.................................................................................................................................................. 48
TS-hx83XU-RP User Guide
1

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for storage administrators. This guide assumes that the user is knowledgeable
and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage
systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate
actions the user needs to take to prevent personal injury and damage to data and property.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-hx83XU-RP User Guide
Preface 2

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-hx83XU-RP
Powered by Intel® Xeon® E-2236 processor, the TS-hx83XU-RP is an enterprise rackmount NAS designed
for AI applications, such as deep learning, data analysis, and other large data volume applications. The NAS
runs on QNAP's latest QuTS hero operating system that is optimized for applications on the powerful ZFS
file system. The TS-hx83XU-RP is available in 16-drive bays and 24-drive bay models for storing tetrabytes
of data. The NAS also features four-channel long-DIMM DDR4 memory that can be scaled up to 128 GB,
expansion card slots, and pre-installed 10 Gigabit Ethernet network cards, and various input/output (I/O)
ports for better scalability and flexibility.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-h1683XU-RP-
E2236-128G
16 128 GB Redundant
TS-h2483XU-RP-
E2236-128G
24 128 GB Redundant
Component TS-h1683XU-RP-E2236-128G TS-h2483XU-RP-E2236-128G
Processor
CPU Intel® Xeon® E-2236
Frequency 6-core/ 12-threads/ 3.4 GHz /4.8 GHz burst
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed
memory
128 GB RAM: 4 x 32 GB ECC DDR4 UDIMM
TS-hx83XU-RP User Guide
Product Overview 3

Component TS-h1683XU-RP-E2236-128G TS-h2483XU-RP-E2236-128G
Memory slots 4 x Long-DIMM DDR4
Important
Use only QNAP memory modules to maintain system performance
and stability. For NAS devices with more than one memory slot,
use QNAP modules with identical specifications.
Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Maximum memory 128 GB RAM: 4 x 32 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 16 x 3.5-inch SATA 6 Gbps 24 x 3.5-inch SATA 6 Gbps
Note
The SATA 6 Gbps interface is backward compatible with SATA 3
Gbps.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
SSD cache
acceleration support
3.5-inch drive bays: 1 to 16 3.5-inch drive bays: 1 to 24
Hot-swapping Supported
Network
10 Gigabit Ethernet
ports
• 2 x 10 GbE SmartNIC SFP+
• 2 x 10GBase-T RJ45
Gigabit Ethernet
ports
4 x GbE RJ45
Wake-on-LAN Yes (GbE RJ45)
External I/O Ports & Expansion Slots
PCIe slots • 1 x PCIe Gen 2 x 4
• 2 x PCIe Gen 3 x 4
• 1 x PCIe Gen 3 x 8
• 3 x PCIe Gen 2 x 4
• 1 x PCIe Gen 3 x 4
• 1 x PCIe Gen 3 x 8
USB ports • 4 x USB 3.2 Gen 2 (10 Gbps) 4V/1A Type-A
• 2 x USB 3.2 Gen 2 (10 Gbps) 5V/3A Type-C
Interface
Buttons • Power
• Reset
Dimensions
Form factor 3U Rackmount 4U Rackmount
Dimensions (H x W
x D)
130 x 481 x 573.5 mm
5.12 x 18.93 x 22.58 in
176.15 x 481.04 x 672.02 mm
6.94 x 18.94 x 26.46 in
TS-hx83XU-RP User Guide
Product Overview 4

Component TS-h1683XU-RP-E2236-128G TS-h2483XU-RP-E2236-128G
Net weight 13.76 kg
(30.34 lbs)
20.67 kg
(45.57 lbs)
Others
Rail compatibility RAIL-A03-57 RAIL-A02-90
Note
• Rail kits are not included with the NAS and must be purchased
separately. For details, contact an authorized reseller or go to
http://shop.qnap.com.
• Information on rail kit installation can be found in the
installation guide included in the rail kit package.
Power supply unit TS-h1683XU-RP: 2 x 500W, 100-240V
AC, 50/60 Hz
TS-h2483XU-RP: 2 x 800W, 100-240V
AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 53 dB(A) 28.7 dB(A)
Note
The sound level was tested at a bystander position, which is within
one meter of the NAS. The test NAS operated at low speed with
the maximum number of drives installed.
Fans • TS-h1683XU-RP: 4 x 92mm, 12V DC system fans
• TS-h2483XU-RP : 3 x 80mm, 12V DC system fans
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-hx83XU-RP NAS 1
Power cord • TS-h1683XU-RP: 2
• TS-h2483XU-RP: 2
Ethernet cable • 2 x 1GbE (Cat5e)
• 2 x 10GbE (Cat6a)
Screws for 2.5-inch drives • TS-h1683XU-RP: 64
• TS-h2483XU-RP: 96
Screws for 3.5-inch drives • TS-h1683XU-RP: 64
• TS-h2483XU-RP: 96
TS-hx83XU-RP User Guide
Product Overview 5

Item Quantity
Quick Installation Guide (QIG) 1
Components
Front Panel
No. Component No. Component
1 Power button 4 Expansion unit LED
2 Status LED 5 Drive status LED
3 LAN LED 6 Drive activity LED
TS-hx83XU-RP User Guide
Product Overview 6

Rear Panel
TS-h1683XU-RP
No. Component No. Component
1 Gigabit Ethernet activity LED 7 Power supply unit 2
2 Gigabit Ethernet speed LED 8 10 Gigabit Ethernet Speed (RJ45) LED
3 10 Gigabit Ethernet Speed (SFP+) LED 9 10 Gigabit Ethernet Activity (RJ45) LED
4 10 Gigabit Ethernet Activity (SFP+) LED 10 USB 3.2 Gen 2x2 5V/3A (10Gbps) Type-C
ports
5 PCIe full-height covers 11 USB 3.2 Gen 2 4V/1A (10Gbps) Type-A ports
6 Power supply unit 1 12 Reset button
TS-h2483XU-RP
TS-hx83XU-RP User Guide
Product Overview 7

No. Component No. Component
1 Gigabit Ethernet activity LED 7 10 Gigabit Ethernet Activity (RJ45) LED
2 Gigabit Ethernet speed LED 8 10 Gigabit Ethernet Speed (SFP+) LED
3 PCIe full-height covers 9 10 Gigabit Ethernet Activity (SFP+) LED
4 Power supply unit 1 10 USB 3.2 Gen 2x2 5V/3A (10Gbps) Type-C
ports
5 Power supply unit 2 11 USB 3.2 Gen 2 4V/1A (10Gbps) Type-A ports
6 10 Gigabit Ethernet Speed (RJ45) LED 12 Reset button
Rear Panel Network Interface
TS-h1683XU-RP
Note
Only Gigabit Ethernet (RJ45) ports support Wake-on-LAN configurations.
No. Component Specifications No. Component Specifications
1 Ethernet port 4 GbE RJ45 5 Ethernet port 7 10GbE SFP+ SmartNIC
2 Ethernet port 3 GbE RJ45 6 Ethernet port 8 10GbE SFP+ SmartNIC
3 Ethernet port 1 GbE RJ45 7 Ethernet port 5 10GbaseT RJ45
4 Ethernet port 2 GbE RJ45 8 Ethernet port 6 10GbaseT RJ45
TS-hx83XU-RP User Guide
Product Overview 8

TS-h2483XU-RP
Note
Only Gigabit Ethernet (RJ45) ports support Wake-on-LAN configurations.
No. Component Specifications No. Component Specifications
1 Ethernet port 4 GbE RJ45 5 Ethernet port 5 10GbaseT RJ45
2 Ethernet port 3 GbE RJ45 6 Ethernet port 6 10GbaseT RJ45
3 Ethernet port 1 GbE RJ45 7 Ethernet port 7 10GbE SFP+ SmartNIC
4 Ethernet port 2 GbE RJ45 8 Ethernet port 8 10GbE SFP+ SmartNIC
System Board
TS-h1683XU-RP
TS-hx83XU-RP User Guide
Product Overview 9

No. Component No. Component
1 PCIe slot 1 (PCIe 2.0 x4) 5 Memory slot 4
2 PCIe slot 2 (PCIe 3.0 x8)
Note
A dual-port 10 Gbase-T network
expansion card is pre-installed on
this PCIe slot.
6 Memory slot 3
3 PCIe slot 3 (PCIe 3.0 x4) 7 Memory slot 2
4 PCIe slot 4 (PCIe 3.0 x4)
Note
A dual-port 10 GbE SFP+ network
expansion card is pre-installed on
this PCIe slot.
8 Memory slot 1
TS-h2483XU-RP
No. Component No. Component
1 PCIe slot 1 (PCIe 2.0 x4) 6 Memory slot 4
2 PCIe slot 2 (PCIe 3.0 x4)
Note
A dual-port 10 Gbase-T network
expansion card is pre-installed on
this PCIe slot.
7 Memory slot 3
3 PCIe slot 3 (PCIe 2.0 x4) 8 Memory slot 2
TS-hx83XU-RP User Guide
Product Overview 10

No. Component No. Component
4 PCIe slot 4 (PCIe 3.0 x8)
Note
A dual-port 10 GbE SFP+ network
expansion card is pre-installed on
this PCIe slot.
9 Memory slot 1
5 PCIe slot 2 (PCIe 3.0 x4) - -
Drive Numbering
TS-h1683XU-RP
TS-h2483XU-RP
TS-hx83XU-RP User Guide
Product Overview 11

Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
TS-hx83XU-RP User Guide
Product Overview 12

Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the NAS on a rack.
3. Verify that the intake vents on the bottom of the case are unobstructed.
4. Install the drives.
For details see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
5. Optional: Install expansion cards.
For details see, Removing Expansion Cards.
6. Optional: Connect the expansion units.
For details, see Connecting SAS Expansion Units.
7. Connect the power cord and all applicable cables.
8. Power on the NAS.
9. Install QuTS hero.
For details, see QuTS hero Installation.
10. Log on to QuTS hero.
TS-hx83XU-RP User Guide
Product Overview 13

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-hx83XU-RP is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Slide the lock to the left.
TS-hx83XU-RP User Guide
Installation and Configuration 14

b. Push the button to release the tray handle.
c. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
b. Attach the screws.
TS-hx83XU-RP User Guide
Installation and Configuration 15

4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Slide the lock to the right.
TS-hx83XU-RP User Guide
Installation and Configuration 16

5. Power on the NAS.
Installing 2.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Slide the lock to the left.
TS-hx83XU-RP User Guide
Installation and Configuration 17

b. Push the button to release the tray handle.
c. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
b. Attach the screws.
TS-hx83XU-RP User Guide
Installation and Configuration 18

4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Slide the lock to the right.
TS-hx83XU-RP User Guide
Installation and Configuration 19