QNAP TDS-h2489FU User manual

TDS-h2489FU
User Guide
Document Version: 1
17/02/2022

Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the TDS-h2489FU............................................................................................................................................4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 7
Components............................................................................................................................................................... 8
Front Panel.............................................................................................................................................................8
Front Panel LEDs................................................................................................................................................... 8
Front Panel OLED Display...................................................................................................................................10
Rear Panel............................................................................................................................................................ 11
System Board.......................................................................................................................................................12
Drive Numbering.................................................................................................................................................13
Safety Information...................................................................................................................................................14
Installation Requirements...................................................................................................................................... 15
Setting Up the NAS.................................................................................................................................................. 15
3. Installation and Conguration
Hardware Installation..............................................................................................................................................17
Drive Installation.................................................................................................................................................17
Replacing Memory Modules.............................................................................................................................. 22
Replacing Expansion Cards................................................................................................................................26
Hot-Swapping Redundant Power Supply Units...............................................................................................30
Expansion Unit Installation................................................................................................................................32
QuTS hero Installation............................................................................................................................................ 36
Installing QuTS hero Using Qnder Pro...........................................................................................................37
Installing QuTS hero Using the Cloud Key....................................................................................................... 38
4. Basic Operations
Power Button........................................................................................................................................................... 42
Reset Button.............................................................................................................................................................42
LEDs...........................................................................................................................................................................43
Audio Alert................................................................................................................................................................45
5. NAS Migration
NAS Migration Requirements.................................................................................................................................47
Status and Setting Changes After NAS Migration................................................................................................47
Migrating a NAS....................................................................................................................................................... 48
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 49
Hot-swapping Failed Drives....................................................................................................................................49
Recovering Unintentionally Removed Healthy Drives........................................................................................ 50
Support and Other Resources................................................................................................................................50
7. Glossary
Cloud Key.................................................................................................................................................................. 51
TDS-h2489FU User Guide
1

myQNAPcloud.......................................................................................................................................................... 51
myQNAPcloud Link..................................................................................................................................................51
Qnder Pro............................................................................................................................................................... 51
QuTS hero................................................................................................................................................................. 51
8. Notices
Limited Warranty..................................................................................................................................................... 52
Disclaimer................................................................................................................................................................. 52
GNU Public License..................................................................................................................................................52
CE Notice...................................................................................................................................................................60
UKCA Notice..............................................................................................................................................................60
FCC Notice.................................................................................................................................................................60
VCCI Notice............................................................................................................................................................... 61
BSMI Notice.............................................................................................................................................................. 61
SJ/T 11364-2006........................................................................................................................................................61
2

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TDS-h2489FU User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TDS-h2489FU
Featuring dual Intel® Xeon® Silver 4300 processors and 24 U.2 NVMe Gen 4 x4 SSD bays, QNAP's agship
NVMe all-ash storage TDS-h2489FU is designed for I/O-intensive and latency-sensitive applications. The
ZFS-based QuTS hero operating system supports inline data deduplication and compression for reducing
I/O and SSD storage consumption, which signicantly extends SSD lifespan with a higher price-performance
ratio for all-ash storage arrays. The TDS-h2489FU can easily meet your requirements for modern data
centers, virtualization, and mission-critical backup/restore tasks.
Hardware Specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TDS-h2489FU-4309Y-64G 24 64 GB Redundant
TDS-h2489FU-4314-128G 24 128 GB Redundant
TDS-h2489FU-4314-256G 24 256 GB Redundant
TDS-h2489FU-4314-512G 24 512 GB Redundant
TDS-h2489FU-4314-1TB 24 1 TB Redundant
Note
Models TDS-h2489FU-4314-512G and TDS-h2489FU-4314-1TB are only available by
customer request.
Component TDS-h2489FU-4309Y-64G TDS-h2489FU-4314-128G
TDS-h2489FU-4314-256G
TDS-h2489FU-4314-512G
TDS-h2489FU-4314-1TB
Processor
CPU 2 x Intel® Xeon® Silver
4309Y
2 x Intel® Xeon® Silver
4314
2 x Intel® Xeon® Silver
4314
Frequency 8-core/16-thread, up to
3.4 GHz
16-core/32-thread, up to
3.6 GHz
16-core/32-thread, up to
3.4 GHz
Architecture x86 64-bit
TDS-h2489FU User Guide
Product Overview 4

Component TDS-h2489FU-4309Y-64G TDS-h2489FU-4314-128G
TDS-h2489FU-4314-256G
TDS-h2489FU-4314-512G
TDS-h2489FU-4314-1TB
Encryption engine AES-NI
Memory
Pre-installed memory 64 GB RAM: 8 x 8 GB
DDR4 ECC RDIMM
TDS-h2489FU-4314-128G:
8 x 16 GB DDR4 ECC
RDIMM (128 GB RAM)
TDS-h2489FU-4314-256G:
8 x 32 GB DDR4 ECC
RDIMM (256 GB RAM)
TDS-h2489FU-4314-512G:
16 x 32 GB DDR4 ECC
RDIMM (512 GB RAM)
TDS-h2489FU-4314-1TB:
32 x 32 GB DDR4 ECC
RDIMM (1 TB RAM)
Memory slots 16 x ECC RDIMM DDR4 per socket
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from
starting.
Note
This device supports ECC memory modules.
Maximum memory 2 TB (32 x 64 GB)
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 24 x 2.5-inch U.2 PCIe Gen 4 NVMe bays
Tip
• Bays 17-24 also support SATA 6 Gbps.
• The U.2 PCIe Gen 4 NVMe bays are backward compatible
with PCIe Gen 3 U.2 drives.
• The SATA 6 Gbps bays are backward compatible with SATA
3 Gbps drives.
TDS-h2489FU User Guide
Product Overview 5

Component TDS-h2489FU-4309Y-64G TDS-h2489FU-4314-128G
TDS-h2489FU-4314-256G
TDS-h2489FU-4314-512G
TDS-h2489FU-4314-1TB
Drive compatibility 2.5-inch bays:
• Bays 1-16:
2.5-inch U.2 PCIe Gen 4 NVMe solid-state drives
M.2 PCIe Gen 4 NVMe solid-state drives
• Bays 17-24:
2.5-inch U.2 PCIe Gen 4 NVMe solid-state drives
M.2 PCIe Gen 4 NVMe solid-state drives
2.5-inch SATA hard disk drives
2.5-inch SATA solid-state drives
Note
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
A QDA-UMP4 drive adapter is required for installing M.2
NVMe SSD in 2.5-inch bays. For more details, see the drive
adapter Quick Installation Guide.
M.2 SSD slots 1 x PCIe Gen 3 x4 NVMe/SATA 6 Gbps
1 x PCIe Gen 3 x2 NVMe/SATA 6 Gbps
M.2 SSD form factor 2280
SSD cache acceleration
support
2.5-inch drive bays: 1 to 24
Hot-swapping The device supports hot-swapping drives except for the following:
M.2 SSDs
Network
2.5 Gigabit network
interface
4 x 2.5 GbE RJ45
Note
These ports provide 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps
network connection speeds.
25 Gigabit Ethernet ports 2 x 25 GbE SFP28 SmartNIC (via a pre-installed dual-port 25GbE network card)
Wake-on-LAN Yes (2.5 GbE RJ45)
External I/O Ports & Expansion Slots
PCIe slots Slot 1: 1 x PCIe Gen 4 x16
Note
Slot 1 provides the width of PCIe Gen 4 x16 when slot 2 is not
in use, and the width of PCIe Gen 4 x8 when slot 2 is in use.
Slot 2: 1 x PCIe Gen 4 x8
Note
Slot 2 is pre-installed with a dual-port 25GbE SFP28 network
expansion card.
Tip
For the list of compatible drive models and expansion cards,
go to https://www.qnap.com/compatibility.
USB ports 4 x USB 3.2 Gen 1 Type-A
TDS-h2489FU User Guide
Product Overview 6

Component TDS-h2489FU-4309Y-64G TDS-h2489FU-4314-128G
TDS-h2489FU-4314-256G
TDS-h2489FU-4314-512G
TDS-h2489FU-4314-1TB
Interface
Buttons • Power
• Reset
• OLED panel power
Dimensions
Form factor 2U Rackmount
Dimensions (H x W x D) 88.3 x 446.2 x 713.2 mm
(3.48 x 17.57 x 28.08 in)
Net weight 21.31 kg (46.98 lbs)
Others
Rail compatibility RAIL-E03
Note
• Rail kits are not included with the NAS and must be
purchased separately. For details, contact an authorized
reseller or go to https://shop.qnap.com.
• Information on rail kit installation can be found in the
installation guide included in the rail kit package. For
details, go to https://www.qnap.com/go/product/rail-kit.
Power supply unit 2 x 1200W, 100-240V AC, 50/60Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 56.4 dB(A) 56.4 dB(A) 56.4 dB(A)
Note
The sound level was tested at a bystander position, which is
within one meter of the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
Fans System: 6 x 60 mm, 12V DC fans
Operating temperature 0˚C to 35˚C (32˚F to 95˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TDS-h2489FU NAS 1
Power cord 2
Ethernet cables 1 x Cat 5e
Drive tray keys 2
TDS-h2489FU User Guide
Product Overview 7

Item Quantity
Screws for 2.5-inch drives 96
Screws for M.2 SSDs 2
Quick Installation Guide (QIG) 1
Components
Front Panel
No. Component No. Component
1 Drive activity LED 3 OLED panel
2 Drive status LED 4 Front panel LEDs
Front Panel LEDs
The front panel LEDs indicate system status and related information when the NAS is powered on. The
following LED information applies only when the drive is correctly installed and when the NAS is connected
to the network.
For details on the location of the LEDs, see Front Panel.
TDS-h2489FU User Guide
Product Overview 8

No. Component No. Component
1 System power LED 2 System status LED
LED Status Description
System power Blue The device is powered on.
Flashes blue Errors or warnings are detected
(e.g. fan error, one or more power
supply units are not detected).
O The power supply unit is
disconnected.
TDS-h2489FU User Guide
Product Overview 9

LED Status Description
System status Flashes green and red alternately
every 0.5 seconds
• The drive is being formatted.
• The device is being initialized.
• The operating system is being
updated.
• RAID rebuilding is in progress.
• Online RAID Capacity
Expansion is in progress.
• Online RAID Level Migration is
in progress.
Green The device is ready.
Flashes green every 0.5 seconds • The device is not congured.
• A drive is not formatted.
Red • The drive is invalid.
• The disk volume has reached
its full capacity.
• The disk volume is about to
reach its full capacity.
• The system fan is not
functioning.
• An error occurred when
accessing (read/write) the
data.
• A bad sector is detected on
the hard drive.
• The device is in degraded
read-only mode (two member
drives failed in RAID 5 or RAID
6 but the data can still be
read).
• A hardware self-test error
occurred.
Flashes red every 0.5 seconds The device is in degraded mode
(one member drive failed in RAID
1, RAID 5, or RAID 6).
O • The device is powered o.
• All drives are in standby mode.
Front Panel OLED Display
The OLED display shows the status of the nodes and main components.
For details on the location of the OLED display, see Front Panel.
TDS-h2489FU User Guide
Product Overview 10

No. Component No. Component
1 Power module LED 4 Temperature status
2 Fan status 5 Device name
3 Power status 6 IP address
Rear Panel
No. Component No. Component
1 Power supply unit 2 7 PCIe slot 1 (PCIe 4.0 x16)
2 2.5 Gigabit Ethernet ports (RJ45) 8 Power supply unit 1
3 2.5 Gigabit Ethernet ports (RJ45) 9 USB 3.2 Gen 1 Type-A ports
TDS-h2489FU User Guide
Product Overview 11

No. Component No. Component
4 COM port
Note
This port is only for engineering
purposes.
10 Gigabit Ethernet speed LED
5 Reset button 11 Gigabit Ethernet activity LED
6 PCIe slot 2 (PCIe 4.0 x8)
Note
This slot is preinstalled with a 25
GbE SFP28 network card.
- -
System Board
No. Component No. Component
1 M.2 SSD slot 2 19 Memory slot 18 (Channel B, DIMM 2)
2 M.2 SSD slot 1 20 Memory slot 17 (Channel B, DIMM 1)
3 PCIe slot 2 (PCIe 4.0 x8)
Note
This slot is preinstalled with a 25
GbE SFP28 network card.
21 Memory slot 16 (Channel N, DIMM 1)
4 PCIe slot 1 (PCIe 4.0 x16) 22 Memory slot 15 (Channel N, DIMM 2)
5 Memory slot 32 (Channel F, DIMM 1) 23 Memory slot 14 (Channel M, DIMM 1)
6 Memory slot 31 (Channel F, DIMM 2) 24 Memory slot 13 (Channel M, DIMM 2)
7 Memory slot 30 (Channel E, DIMM 1) 25 Memory slot 12 (Channel P, DIMM 1)
8 Memory slot 29 (Channel E, DIMM 2) 26 Memory slot 11 (Channel P, DIMM 2)
9 Memory slot 28 (Channel H, DIMM 1) 27 Memory slot 10 (Channel O, DIMM 1)
10 Memory slot 27 (Channel H, DIMM 2) 28 Memory slot 9 (Channel O, DIMM 2)
TDS-h2489FU User Guide
Product Overview 12

No. Component No. Component
11 Memory slot 26 (Channel G, DIMM 1) 29 Memory slot 8 (Channel K, DIMM 2)
12 Memory slot 25 (Channel G, DIMM 2) 30 Memory slot 7 (Channel K, DIMM 1)
13 Memory slot 24 (Channel C, DIMM 2) 31 Memory slot 6 (Channel L, DIMM 2)
14 Memory slot 23 (Channel C, DIMM 1) 32 Memory slot 5 (Channel L, DIMM 1)
15 Memory slot 22 (Channel D, DIMM 2) 33 Memory slot 4 (Channel I, DIMM 2)
16 Memory slot 21 (Channel D, DIMM 1) 34 Memory slot 3 (Channel I, DIMM 1)
17 Memory slot 20 (Channel A, DIMM 2) 35 Memory slot 2 (Channel J, DIMM 2)
18 Memory slot 19 (Channel A, DIMM 1) 36 Memory slot 1 (Channel J, DIMM 1)
Drive Numbering
Drive Label Drive Type Compatible Drives
1 to 16 2.5-inch U.2 PCIe Gen 4 NVMe • 2.5-inch U.2 PCIe Gen 3 NVMe solid-state
drives
• 2.5-inch U.2 PCIe Gen 4 NVMe solid-state
drives
17 to 24 2.5-inch U.2 PCIe Gen 4 NVMe
and 2.5-inch SATA
• 2.5-inch U.2 PCIe Gen 4 NVMe solid-state
drives
Note
These are also compatible with PCIe
Gen 3 drives.
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
TDS-h2489FU User Guide
Product Overview 13

Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
TDS-h2489FU User Guide
Product Overview 14

Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or installing NAS
components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 2.5-inch Solid-State Drives on 2.5-inch Trays
•Installing M.2 Solid-State Drives
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
3. Optional: Install expansion cards.
For details, see Replacing Expansion Cards.
4. Connect the NAS to the network.
5. Optional: Connect the expansion units.
For details, see Expansion Unit Installation.
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
For details, see Front Panel.
8. Install QuTS hero.
TDS-h2489FU User Guide
Product Overview 15

For details, see QuTS hero Installation.
9. Log on to QuTS hero.
TDS-h2489FU User Guide
Product Overview 16

3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TDS-h2489FU is compatible with 2.5-inch U.2 NVMe PCIe solid-state drives. Bays 17-24 also support SATA
6 Gbps.
Installing 2.5-inch Solid-State Drives on 2.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TDS-h2489FU User Guide
Installation and Conguration 17

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
TDS-h2489FU User Guide
Installation and Conguration 18

a. Insert the tray into the bay.
b. Push the handle.
c. Lock the tray.
5. Power on the NAS.
Installing M.2 Solid-State Drives
The TDS-h2489FU has two M.2 SSD slots on the System Board. For a list of compatible M.2 SSDs, go to
https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Note
• QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling
eciency and to ensure consistent performance.
TDS-h2489FU User Guide
Installation and Conguration 19