QNAP QG-103N User manual

QNAP Mobile NAS
User Manual
(Version: 1.2)
This manual is applicable to the following Mobile NAS models: QG-103N
© 2014 QNAP Systems, Inc. All Rights Reserved.

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Table of Contents
................................................................................................................7
1. How to use
.............................................................................................................. 8
1.1 Read this first
.............................................................................................................. 8
1.2 Product overview
................................................................................................................................ 91.2.1 What you can do with QGenie
................................................................................................................................ 101.2.2 Supported devices
................................................................................................................................ 121.2.3 Appearance
.............................................................................................................. 15
1.3 Getting started
................................................................................................................................ 151.3.1 Bundled items
................................................................................................................................ 151.3.2 Charging QGenie
................................................................................................................................ 181.3.3 Turning the power on/off
................................................................................................................................ 181.3.4 Setting up an Android device
................................................................................................................................ 201.3.5 Setting up an iOS device
................................................................................................................................ 211.3.6 Connecting a device via wireless LAN
.............................................................................................................. 23
1.4 Getting started using a PC
................................................................................................................................ 231.4.1 Install Qfinder
................................................................................................................................ 271.4.2 Connecting PCs to QGenie
.............................................................................................................. 29
1.5 Setup/use QGenie with Qfile
................................................................................................................................ 301.5.1 Login from Qfile
................................................................................................................................ 311.5.2 Home Screen
................................................................................................................................ 321.5.3 Setup QGenie
................................................................................................................................ 421.5.4 Access and manage files (Basic)

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................................................................................................................................ 461.5.5 Access and manage files (Advance)
................................................................................................................................ 491.5.6 Backup & restore phonebooks to/from QGenie
................................................................................................................................ 511.5.7 Setup Qfile
.............................................................................................................. 57
1.6 Setup/use QGenie with Qfinder
................................................................................................................................ 571.6.1 Login from Web Interface
................................................................................................................................ 591.6.2 Use My Network Places (Samba) to access QGenie content
................................................................................................................................ 621.6.3 Checking QGenie's Network Details
.............................................................................................................. 63
1.7 Setup/use QGenie with a Web Browser
................................................................................................................................ 631.7.1 Setting Page
................................................................................................................................ 681.7.2 Setup QGenie's Internet connection
................................................................................................................................ 701.7.3 Access QGenie's contents
.............................................................................................................. 71
1.8 myQNAPcloud service
.............................................................................................................. 74
1.9 Precautions
................................................................................................................................ 741.9.1 General use
................................................................................................................................ 751.9.2 Maintenance
................................................................................................................................ 751.9.3 Notes on external storage
.............................................................................................................. 75
1.10 Specifications
.............................................................................................................. 78
1.11 Recovery Mode
................................................................................................................79
2. Troubleshooting
.............................................................................................................. 79
2.1 Main unit
................................................................................................................................ 792.1.1 QGenie does not turn on.
................................................................................................................................ 792.1.2 The battery life is shorter than expected.

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................................................................................................................................ 802.1.3 The battery discharges very quickly, even when QGenie is off.
................................................................................................................................ 802.1.4 The battery does not charge from a computer.
................................................................................................................................ 802.1.5 The battery indicator icon does not appear as charging.
................................................................................................................................ 802.1.6 It takes a long time to charge the battery.
................................................................................................................................ 802.1.7 QGenie does not supply power to other devices.
.............................................................................................................. 80
2.2 Heat
................................................................................................................................ 802.2.1 This unit becomes warm.
.............................................................................................................. 80
2.3 Charging
................................................................................................................................ 812.3.1 The battery does not charge from a computer.
................................................................................................................................ 812.3.2 The battery indicator lamp does not light while charging.
................................................................................................................................ 812.3.3 The battery indicator lamp blinks while charging.
................................................................................................................................ 812.3.4 It takes a long time to charge the battery.
................................................................................................................................ 812.3.5 The wireless LAN function cannot be used while charging.
.............................................................................................................. 81
2.4 Power bank
................................................................................................................................ 812.4.1 QGenie does not supply power to other devices.
.............................................................................................................. 82
2.5 Wireless LAN connection
................................................................................................................................ 822.5.1 A Wireless LAN connection to a mobile device or computer cannot be established,
or it is an unstable connection, and/or it takes a long time to connect.
................................................................................................................................ 822.5.2 I found two wireless names (SSIDs), both of which start with "QG" and I cannot
determine which one should be used.
................................................................................................................................ 832.5.3 The wireless LAN connection has stopped.
.............................................................................................................. 83
2.6 Internet connection
................................................................................................................................ 832.6.1 An Internet connection cannot be established.

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.............................................................................................................. 83
2.7 Other
................................................................................................................................ 832.7.1 How many wireless networks (SSIDs) can be registered as external access points
for the Internet connection?
................................................................................................................................ 832.7.2 How many users can connect to QGenie at the same time?
.............................................................................................................. 84
2.8 File operation
................................................................................................................................ 842.8.1 Data playback/display
........................................................................................................................ 84
2.8.1.1 Data cannot be played back or displayed.
........................................................................................................................ 84
2.8.1.2 It takes time to play back or display data.
........................................................................................................................ 84
2.8.1.3 What file formats are supported by Qfile?
........................................................................................................................ 84
2.8.1.4 Files cannot be edited by Qfile
........................................................................................................................ 84
2.8.1.5 The Camera Roll cannot be accessed (iOS devices).
................................................................................................................................ 842.8.2 Copying and deleting data
........................................................................................................................ 85
2.8.2.1 It takes too long to copy data.
........................................................................................................................ 85
2.8.2.2 Data cannot be copied to external storage (SD card, USB storage, mobile devices)
........................................................................................................................ 85
2.8.2.3 Data on external storage (SD card, USB storage, mobile devices) cannot be deleted
.............................................................................................................. 85
2.9 USB connection to a computer
................................................................................................................................ 852.9.1 QGenie is connected to a computer with the USB cable but is not recognized.
................................................................................................................................ 852.9.2 The battery light is orange.
................................................................................................................................ 852.9.3 The wireless LAN connection has stopped after connect to PC
.............................................................................................................. 86
2.10 Qfile
................................................................................................................................ 862.10.1 Qfile cannot be installed.
................................................................................................................................ 862.10.2 What file formats are supported by "Qfile"?

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................................................................................................................................ 862.10.3 Files cannot be edited using Qfile.
................................................................................................................................ 862.10.4 How can I check the version of Qfile?
................................................................................................................................ 872.10.5 I can not login QGenie by Qfile
.............................................................................................................. 87
2.11 myQNAPcloud
................................................................................................................................ 872.11.1 I can not register my QGenie to myQNAPcloud
.............................................................................................................. 87
2.12 Additional Information
................................................................................................................................ 872.12.1 Resetting
................................................................................................................................ 872.12.2 Security settings for QGenie's wireless LAN
........................................................................................................................ 87
2.12.2.1 Are wireless security settings really necessary?
........................................................................................................................ 87
2.12.2.2 What wireless security settings are available for QGenie?
........................................................................................................................ 87
2.12.2.3 I have forgotten the password.
.............................................................................................................. 88
2.13 System software update
................................................................................................................................ 882.13.1 About updating QGenie's software.
................................................................................................................................ 882.13.2 If QGenie fails to update its firmware.
.............................................................................................................. 88
2.14 USB cable
................................................................................................................................ 882.14.1 The USB cable cannot be connected to QGenie.
................................................................................................................88
3. Customer Support
................................................................................................................89
4. GNU GENERAL PUBLIC LICENSE

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1. How to use
Read this first
Disclaimer, copyright notices, and other important information about QGenie.
Product overview
Overview of the functions provided by QGenie and supported products.
Getting started
How to get started using mobile devices.
Getting started using a PC
How to get started using a PC or Mac.
Setup/use QGenie with Qfile
How to use Qfile on mobile devices to access and setup QGenie
Setup/use QGenie with Qfinder
How to use Qsync on PC to access contents on QGenie.
Setup/use QGenie with Web Browser
How to use a web browser to setup and access QGenie.
myQNAPcloud service
How to register QGenie with myQNAPcloud
Precautions
Precautions when using QGenie.
Specifications
QGenie's hardware and software specifications.
Recovery mode
How to recover QGenie if it fails to start or upgrade.

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1.1 Read this first
Battery capacity-related precautions
This device contains a rechargeable battery. If you are copying files and the battery runs out, the
file-copying procedure will fail. If the battery fails when writing to the device, it may cause data
corruption.
Disclaimer of guarantee of content
QNAP bears absolutely no responsibility of compensating for content nor responsibility for any
related damages caused by data stored on this device being lost due to device damage, defects or
other hardware or software malfunction. Also, QNAP will not recover, restore, duplicate (etc) any of
the content on this device in any situation.
Regarding usage of external storage devices (SD card, USB drive, etc)
If the battery runs out or the external device is removed while it is being accessed, then data stored
on the external device may be damaged.
1.2 Product overview
What you can do with QGenie
Introduction to the main features.

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Supported devices
Required specifications and operating environment for devices to be used with QGenie.
Appearance
How to turn on/off QGenie. What is the meaning of LED indicator and OLED screen.
1.2.1 What you can do with QGenie
QGenie is an innovative mobile NAS designed for file storage, backup and sharing on the go. QGenie
can also act as a wireless sharing router for internet access and as a power bank for charging mobile
devices. QGenie provides a hassle-free solution to backup/restore phonebook from Android and iOS
devices at any time. Also featured is USB 3.0 connectivity, which allows the QGenie to act as a
portable SSD when connected to a PC.
Mobile NAS
Innovative mobile data center. Users can enjoy the benefit by NAS without complicated settings.
Easy installation of “Qfile.” Use QGenie in 2 steps.
1. Connect wireless network on your mobile device to QGenie.
2. Open Qfile.
Easy file management.
Automatically upload photos and videos taken with mobile devices to QGenie.
Supports external multimedia players accessing the contents on QGenie.
Lightweight (only 112g/4oz).
Use Qsync on a PC to transfer files to a QNAP Turbo NAS.
Wireless Access Point / Wi-Fi hotspot

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Supports up to 20 devices.
Maximum wireless range of up to 50m/164 feet.
Share network access during travel and in office. (How?)
Create a Wi-Fi hotspot from wired Internet. (How?)
Create a Wi-Fi hotspot from 3G/4G USB modems. (How?)
Connect Android or iOS for tethering. (How?)
Power bank
Provides 7 measures to protect your mobile devices from damage when using as a power bank.
Overcharge protection
Over-discharge protection
Over Temperature protection
Short Circuit protection
Over-Voltage protection
Over-Current protection
Advanced SDP/DCP support
Supports serial charging. Charge your devices even when QGenie is being charged.
Supports 1.5A/5V output. Able to charge iPad devices.
Highly-efficiency 90% power conversion rate.
Personal cloud
When QGenie is nearby
Mobile devices and PCs can simultaneously access content stored on QGenie and even share
files with each other.
When QGenie is far away/on Internet
QGenie contents can be accessed using the myQNAPcloud service.
Phonebook backup and recovery
4 simple steps to backup/recover phonebooks from mobile devices. (How?)
Able to recover phonebooks to/from different platforms such as iOS or Android.
Provides scheduled backup for greater efficiency.
Portable multimedia server
Can play music stored on QGenie.
Qfile can play a wide range of video formats (including mp4, mkv, and rmvb).
Multiple devices can simultaneously access different media files.
USB SSD super speed storage devices
When connected to a PC via USB 3.0, QGenie will become a portable SSD.
Up to 120MB/s read and 40MB/s write speeds.
Connect QGenie to a Smart TV to directly browse photos and videos.
High expandability
Supports SDXC SD cards up to 128GB. (Go check compatibility list)
Supports USB drives up to 2TB. (Go check compatibility list)
OLED screen
Provides a clear view of current system status.
1.2.2 Supported devices
Android
Android 2.3
Android 4.0 (or later)

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Windows PC
Windows XP (with SP3)
Windows Vista (with SP2)
Windows 7 (with SP1)
Windows 8
iOS
iOS 5.0 (or later)
Mac
Mac OS X 10.6 (or later)
Compatible SD cards
SD card
SDHC card
SDXC card
microSD card (needs converter)
microSDHC card (needs converter)
microSDXC card (needs converter)
Full compatibility list
Compatible USB devices
USB flash drive
USB hard drive
Smartphone (for charge and tethering)
Full compatibility list

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1.2.3 Appearance
Product Picture
OLED
Power LED
Color
Status
Description
Blue
Blinking
System starting
Blue
On
Wi-Fi sharing ready
Battery LED
Color
Status
Description
Green
On
Full battery
Red
Blinking
Low battery

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Orange
On
Charging battery
Side view
Ports/Switch
Icon
Description
A
USB to PC/Charge
B
SD Card Slot
C
Information Button
D
X
Reset Button
E
Off Mode
F
Power Bank Mode
G
Wi-Fi Sharing Mode
Bottom view
Ports
Description
A
Wired Internet
B
USB 3.0 Port
Hardware installation
NOTE
Please ensure you insert the SD card/USB device correctly, as forcing it into place may damage

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QGenie.
Insert SD card
Insert the SD card with its front side facing up.
If an SD card is correctly inserted, the QGenie OLED screen will show an SD icon on the storage
indicator.
Users can access the data on the SD card after SD icon appears.
Insert USB storage
Insert USB storage to the bottom USB port.
If the USB storage is correctly inserted, the QGenie OLED screen will show the USB icon on the
storage indicator. Users can access the data on the USB storage after USB icon appears.

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1.3 Getting started
Bundled items
List of items included with QGenie.
Charging QGenie
You can charge QGenie from a computer connected via a USB cable or from a USB AC adaptor.
Turning the power on/off
You can turn on/off the power by sliding the power switch.
Setting up an Android device
Download and install Qfile from Google Play.
Setting up an iOS device
Download and install Qfile from the App Store.
Connecting a device via wireless LAN
Connect your mobile device to QGenie using the wireless connection.
1.3.1 Bundled items
Make sure that you have received these items. If any are missing, contact your seller.
1. QGenie (QG-103N)
2. USB 3.0 cable
3. Quick installation guide
1.3.2 Charging QGenie
Charging with a USB AC adaptor
1. Connect the USB AC adaptor to the QGenie's "USB to PC/Charger" port. Connect AC adaptor to a
power outlet.

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2. Battery LED indicator will display the orange on.
3. The OLED battery indicator will show 100% when QGenie is fully charged.
4. When charging is complete, disconnect the USB AC adaptor from QGenie.
5. The approximate charging time is 3 hours.
NOTE
Be sure to insert the cable correctly. Pushing the cable forcibly into the port may damage the
port.
For optimum performance of the rechargeable lithium-ion battery, it is recommended to charge
in an ambient temperature between 10 °C – 35 °C (50 °F - 95 °F).

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If an abnormality (increased temperature, insufficient power supply, etc) occurs while charging,
the OLED screen may show an error, the battery LED will blink orange, and charging may stop.
If this occurs when QGenie is on, please turn it off or try with a different USB adaptor.
Charging with a PC
1. Connect QGenie to a computer using a USB cable.
2. Battery LED indicator will display the orange on.
3. The OLED battery indicator will show 100% when QGenie is fully charged.
4. When charging is complete, disconnect the USB cable from QGenie and the computer.
NOTE
QGenie cannot be charged when the PC is turned off or in sleep mode.
QGenie will be recognized as USB storage when connected to a PC.
Be sure to insert the cable correctly. Pushing the cable forcibly into the port may damage the

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port and result in malfunction.
For optimum performance of the rechargeable lithium-ion battery, it is recommended to charge
in an ambient temperature between 10 °C – 35 °C (50 °F - 95 °F).
If an abnormality (increased temperature, insufficient power supply, etc) occurs while charging,
the OLED screen may show an error, the battery LED will blink orange, and charging may stop.
Please try other ports of PC to continue charging.
1.3.3 Turning the power on/off
Turning the power on
To start QGenie in Wi-Fi sharing mode:
Slide the power switch to the top, and wait until the screen shows “QG-XXXXXX.”
To start QGenie in Power bank mode:
Slide the power switch to the middle, and the screen will show “Power Bank.”
Turning the power off
Slide the power switch to the bottom and the screen will go blank.
1.3.4 Setting up an Android device
1. Open the Google Play Store and search for “Qfile,” or scan the below QR code.

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2. Select Qfile, and tap the [INSTALL] button.
3. Check the required permissions, and press [ACCEPT] to install Qfile to your device.

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1.3.5 Setting up an iOS device
1. Open the App Store and search for “Qfile,” or scan the below QR code.