Quadra-Fire VILLAGE COLLECTION Manual

4038-827 Rev B
Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
INSTALLATION & OPERATING
INSTRUCTIONS
VILLAGE COLLECTION
QV26E
ELECTRIC FIREPLACE/INSERT
Note: Read these instructions completely before
beginning installation. Failure to follow them
could cause a heater malfunction resulting in
serious injury and/or property damage.
WARNING!
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. Refer to
this manual. For assistance or additional information, con-
sult a qualified installer.
CAUTION:
Do not expose the heater to the elements
(such as rain, etc.).
SAVE THESE INSTRUCTIONS
WARNING!
Do not modify this heater. Use it only as described in
this manual. Any other use not recommended by the
manufacturer may result in fire, electric shock or per-
sonal injury and void the warranty.
WARNING!
All electric heaters have hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint or flam-
mable liquids are or stored. Do not use where the heater
may be exposed to flammable vapors.
WARNING!
This heater is tested and listed for use only with the
optional accessories listed in these instructions. Use
of optional accessories not specifically tested for this
heater could void the heater warranty and/or result in
a safety hazard.

VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT
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4038-827 Rev B
Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
IMPORTANT INSTRUCTIONS!
When using electrical heaters, basic precautions should always be followed to reduce the risk of fire,
electric shock, and injury to persons, including the following:
1. Read all instructions before using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this
heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 1 ft (.31m) from the
front of the heater and keep them away from the sides and rear.
3. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and
unattended.
4. Always unplug heater when not in use.
5. Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped or damaged in any
manner. Return heater to authorized service facility for examination, electrical or mechanical adjustment, or repair.
6. Do not use outdoors.
7. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate heater where it may fall
into a bathtub or other water container.
8. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffic area and
where it will not be tripped over.
9. To disconnect heater, turn controls to “OFF”, then remove plug from outlet.
10. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or
damage the heater.
11. To prevent a possible fire, do not block air intakes or exhaust in any manner.
12. A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or
stored.
13. Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric
shock, or injury to persons.
14. Avoid the use of an extension cord because the extension cord may overheat and cause a risk of fire. However, if you have to use
an extension cord, the cord shall be No. 16 AWG minimum size and rated not less than 1875 watts.
15. Always use properly grounded fused and polarized outlets.
16. Always use ground fault protection where required by electrical code.
17. Always disconnect power before performing any cleaning, maintenance or relocation of the heater.
18. To prevent a possible fire, do not burn wood or other materials in this heater.
19. To prevent electric shock or fire, always use a certified electrician should new circuits or outlets be required.
20. When transporting or storing the heater, keep in a dry place free from excessive vibration and store as to avoid damage.
21. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE.
Table of Contents
A. Listing Approvals ............................................................................................................................................................ 3
B. Heater Dimensions ......................................................................................................................................................... 3
C. Location and Clearances ............................................................................................................................................... 4
D. Framing .......................................................................................................................................................................... 5
E. Installation ...................................................................................................................................................................... 6
F. Wiring ............................................................................................................................................................................. 9
G. Finishing ....................................................................................................................................................................... 11
H. Final Installation ........................................................................................................................................................... 12
I. Operating Instructions .................................................................................................................................................. 13
J. Maintenance Instructions ............................................................................................................................................. 14
K. Troubleshooting ............................................................................................................................................................ 15
L. Optional Components .................................................................................................................................................. 16
M. Replacement Parts ....................................................................................................................................................... 19
Warranty ....................................................................................................................................................................... 24

Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT 3
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4038-827 Rev B
A. LISTING APPROVALS
U.S. And Canada Certification
The QV26E heater has been tested in accordance with the UL2021 Standards for fixed and location-dedicated electric room
heaters in the United States, the current CSA C22.2 NO. 46 in Canada and has been listed by Underwriters Laboratories Inc. for
installation as described in this manual. All components are UL or CSA safety certified.
If you need assistance during installation, please contact your local dealer or the Quadra-Fire Technical Services Department at
1-800-026-4356.
Quadra-Fire ® is a registered trademark of Hearth & Home Technologies Inc.
B. HEATER DIMENSIONS
MODEL Description Voltage Watts
Amps
(120/208/240)
QV26E 26 in. fireplace/insert 120 1500 12.5

VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT
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Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
C. LOCATION AND CLEARANCES
WARNING!
Due to high temperatures, this heater should be located
out of traffic. Keep combustible materials such as fur-
niture, pillows, bedding, papers, clothes and curtains
at least 1 ft [.31M] from the front of the heater.
CAUTION:
Do not expose the heater to the elements (such as
rain, etc.).
WARNING!
Never locate this heater where it may fall into a bath-
tub or other water container.
1. Heater Locations and Space Require-
ments
Figure 1 illustrates a variety of ways the heater may
be located in a room. The QV26E heater may be
installed directly on the floor, carpet or raised on a
hearth.
2. Clearances
Figure 1 shows all clearances that must be
maintained around the heater.
Figure 1 - Heater Locations
CAUTION:
Wear gloves and safety glasses for protec-
tion during installation and maintenance.
Note: Minimum and maximum clearances must be main-
tained at all times. Illustrations throughout these instructions
reflect typical installations and are for design purposes only.
Actual installation may vary slightly due to individual design
preferences.
The illustrations and diagrams used throughout these instal-
lation instructions are not drawn to scale.
WARNING!
To prevent contact with sagging or loose insulation, the heater must not be installed against vapor barriers or
exposed insulation. Localized overheating could occur and a fire could result.

Hearth & Home Technologies Inc.
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VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT 5
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Figure 2 shows a typical framing of this heater using combustible materials. All required clearances to combustibles must be adhered
to. Header height is measured from the base of the heater.
D. FRAMING
Figure 2 - Framing
CAUTION:
Provide adequate clearances around the air openings
and adequate accessibility clearances for servicing and
proper operation.
Tools and building supplies normally required for
installation:
Tools: Building Supplies:
Saw Wall-finishing materials
Pliers Framing material
Hammer Surround
Phillips screwdriver Caulking material
Tape measure
Level
Electric drill/bits
Square
Gloves

VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT
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Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
WARNING - RISK OF FIRE!
The power cord must not be pinched or against a sharp
edge. Secure cord to avoid tripping or snagging to re-
duce the risk of fire, electric shock or personal injury.
Do not run cord under carpeting. Do not cover cord with
throw rugs, runners or the like. Arrange cord away from
traffic areas and where it will not be tripped over.
WARNING - RISK OF FIRE!
To prevent a possible fire, do not block air intake or ex-
haust in any manner. Do not use on soft surfaces (like a
bed) where openings may become blocked.
E. INSTALLATION
1. As a Fireplace (see Step 2 for installation as an insert)
Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.
CAUTION:
When transporting or storing this heater and cord, keep
in a dry place that is free from excessive vibration. Store
so as to avoid damage.
a. Wall Cabinet Kit, Corner Cabinet Kit or Custom Cabinet Installation
The Cabinet must provide access to the wall outlet.
1) For ease of electrical hookup, you may wish to install the heater near an existing outlet. A 15 amp, 120 volt circuit is
required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after
installation, the circuit trips or fuse blows on a regular basis while the heater is operating. Additional heaters on the same
circuit may exceed the current rating of the circuit breaker.
2) If using a wall cabinet or corner cabinet, refer to the installation instructions supplied with the kit. For custom cabinets,
frame and construct with the opening and depth dimensions listed in Figures 1 and 2.
3) Before plugging the heater into the wall outlet, make sure all control switches are in the “OFF” position.
4) Before finishing the cabinet, the heater must be set into the cabinet and the power cord routed to the electrical outlet. If
the power cord does not reach the outlet, a No. 16-AWG minimum wire size extension cord rated for a minimum of 1875
watts may be used.
5) To complete the heater installation, refer to Section “H. Final Installation”.
b. Non-Cabinet or Chase Installation
1) Follow recommended framing dimensions in Figures 1 and 2.
2) Set the heater into the framed opening. Secure the heater in place using the nailing flanges on both sides of the heater
and nail to the framing.
3) To finish out the heater, follow the instructions found in Section “G. Finishing”.
4) To complete heater installation, see Section “H. Final Installation”.
C. Proceed to Step 3.
Note: Follow all national and local electrical codes.
WARNING!
If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury or death.
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other heater.
WARNING!
This heater is tested and listed for use only with the ap-
proved optional accessories. Use of optional accessories
not specifically tested for this heater could void the heater
warranty and/or result in a safety hazard.
WARNING - RISK OF FIRE!
Do not blow or place insulation against the firebox.

Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT 7
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4038-827 Rev B
2. As an Insert
a. Pre-installation Preparation
This insert and its components are tested and safe when
installed in accordance with this manual. Report to your
dealer any parts damaged in shipment, particularly the
condition of the glass. Do not install any heater with
damaged, incomplete or substitute parts.
The front faces are shipped in separate packages. Read
all of the instructions before starting the installation.
Follow these instructions carefully during the
installation to ensure maximum safety and benefit.
Failure to follow these instructions will void the
owner’s warranty and may present a fire hazard.
The warranty will be voided by, and Quadra-Fire disclaims
any responsibility for, the following actions:
1) Installation of any damaged heater.
2) Modification of the heater.
3) Installation other than as instructed by Quadra-Fire.
4) Installation and/or use of any component part not
manufactured and approved by Quadra-Fire not
withstanding any independent testing laboratory or
other party approval of such component part or
accessory.
Any such action may possibly cause a fire hazard.
b. Installation
1) Quadra-Fire inserts are designed for installations into
solid fuel masonry or factory built noncombustible
fireplaces that have been installed in accordance
with the national, provincial, state or local building
codes.
2) Minimum fireplace opening requirements are shown
in Figure 2 of this installation manual. The firebrick
(refractory) can be removed from a factory built
fireplace in order to gain minimum insert opening
requirements.
3) This insert requires no hearth extensions.
Combustible material on the floor may be installed
up to the insert. Do not obstruct the lower grill of the
insert. The original fireplace cannot be returned to
solid fuel in this condition.
4) The metal floor of the solid fuel firebox may be
removed to facilitate the installation of the insert. The
side walls and top structure of the firebox may not
be altered with the exception of removable baffles
and dampers. The original fireplace cannot be
returned to solid fuel in this condition.
5) Position, Level and Secure Insert
a) Place the heater into position.
b) Level the heater from side to side and from front
to back.
If necessary, use the leveling bolts included in
the manual bag. Screw the bolts into the nuts
installed in the bottom of the insert (see
replacement parts diagram). Turn the bolts until
the insert is level.
c) A retaining method may be needed to secure
the heater in place.
Note: Decorative trim front faces have been tested
and approved to cover existing air circulation vents
or grilles.
6) Combustible facing material may be installed over
the original combustible or noncombustible facing
material on the solid fuel fireplace. The original
specified clearances of a factory-built fireplace must
be maintained, with the exception of the hearth.
Clearances on a masonry fireplace must be
maintained at 12 in. from the opening for combustible
projections over 1-1/2 in. Clearances for combustible
projections under 1-1/2 in. must be maintained per
NFPA 211. Plan the surround size accordingly. A front
face must be used with the insert.
7) The insert front face is tested and approved with this
insert and may cover existing air circulation vents or
grilles on the solid fuel fireplace it is installed into.
Should the face not cover the entire ventilation grille
surface, the grille should be left open.
8) The solid fuel fireplace’s flue damper must be fully
locked in the closed position or removed for
installation.
9) The chimney must be capped.
10) Install the insert without the front face and make all
electrical connections.
CAUTION:
To avoid downdrafts, moisture and/or cold air
problems, we recommend that you seal off the
area between the termination cap and the top
of the existing chimney opening.
Note: The warning label above, located in the in-
struction package, must be affixed to the lower
back wall of the existing fireplace prior to installa-
tion of the insert.
Note: When the front is installed it will cover the
gap between the heater and the framing, cabinet,
finishing materials or existing fireplace.


VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT
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4038-827 Rev B
Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
Note: This heater must be electrically wired and grounded in
accordance with local codes or, in the absence of local codes,
with National Electric Code ANSI/NFPA 70-latest edition or
the Canadian Electric Code, CSA C2.1 as appropriate.
CAUTION:
Label all wires prior to disconnection when servicing
controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
F. WIRING
1. Fireplace
a. The heater is wired from the factory with a polarized plug.
No provisions have been made for hard wiring.
b. For ease of electrical hook up, you may wish to install
the heater near an existing outlet. A 15 amp, 120 volt
circuit is required. A dedicated circuit is preferred but not
essential in all cases. A dedicated circuit will be required
if, after installation, the circuit trips or fuse blows on a
regular basis when the heater is operated. Additional
appliances on the same circuit may exceed the current
rating of the circuit breaker.
c. Before plugging the heater into the wall outlet, make sure
the control switch is in the “OFF” position.
d. If the cord does not reach the outlet, a No. 16-AWG
minimum wire size extension cord rated for a minimum
of 1875 watts may be used.
Note: Electrical wiring must be installed by a licensed
electrician.
CAUTION:
Disconnect remote controls if you are absent for
extended periods of time. This will prevent
accidental operation of the heater.
All wiring must be done by a qualified electrician.
Use appropriate wire to meet local and national
codes for rated power consumption.
2. Insert
Heater Requirements
This heater requires 110-120VAC to operate. Run the cord
out the notch in the front face and plug into a convenient
outlet. If permitted by local codes, an electrician may install
an outlet box inside the existing fireplace. Place the outlet in
the lower back of the firebox.

Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT 9
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4038-827 Rev B
CAUTION:
Label all wires prior to disconnection when servicing
controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
WARNING!
Always use properly grounded, fused and polarized out-
lets. Always use ground fault protection where required
by electrical code.
Figure 3 - 110V/120V Wiring Diagram

VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT
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Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
G. FINISHING
1. Combustible Finishing Material
Materials made of or surfaced with wood, compressed paper,
plant fibers, plastics or any material capable of igniting and
burning, whether flame proofed or not, plastered or
unplastered (this includes drywall).
2. Noncombustible Finishing Material
Materials which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters or combinations thereof, or have a UL
Fire rating of Zero (0).
Figure 4 - Finishing Materials
WARNING!
Grilles on this heater cannot, in any way, be covered
as it may create a fire hazard.
3. Finishing Checklist
a. Power supply service must be completed prior to finishing
to avoid reconstruction.
b. Grilles and air openings cannot be covered in any
circumstances.
Note: The heater is a zero clearance fireplace and
may be finished with combustible or noncombustible
finishing materials.
When using paint or lacquer to finish the mantel, they
must be heat-resistent to prevent discoloration.
Note: Finishing materials are normally installed be-
hind the nailing flanges or up to the sides of the nailing
flanges. Allow room for the front to be added and the
heater to be anchored.

Hearth & Home Technologies Inc.
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I. OPERATING INSTRUCTIONS
The operating controls are located on the upper right edge of the heater.
1. Main Power Switch
The main power switch is a three-position switch.
a. Heater “ON” - Lights bright, thermostat active.
b. Heater “OFF” - All off.
c. Heater “ON” - Lights dim, thermostat active.
1) When the main power switch is turned “ON”, it provides power to all functions.
2) When used in conjunction with the optional remote control, the switch should remain in an “ON” position.
2. Thermostat
a. Active only when lights are on.
b. The thermostat allows you to adjust the desired room temperature.
c. Set at maximum - always on below 104° F.
d. Set at minimum - always off above 32° F.
H. FINAL INSTALLATION
1. Ember Bed Rock
Open the bag of ember bed rock and spread it over the ember
tray. This will create the effect of burning embers. Not all of
the black and white rock needs to be used. See Figure 5.
2. Install the Grate (on top of the ember bed rock)
Unpack the grate and attach it to the hearth panel using the
screws provided. Use the holes found at either end of the
grate/hearth panel.
3. Install the Front Face
Install the front face following the instructions packaged with
the face.
Installation of other optional accessories may be done at this
time.
The heater is now ready to operate. See Section “I. Operating
Instructions”.
Figure 5 - Placing the Ember Bed Rock
WARNING - SHOCK HAZARD! -- DO NOT operate this heater without the front face installed.

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Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
J. MAINTENANCE INSTRUCTIONS
1. Access the Firebox
a. Turn the heater off and turn off the circuit breaker.
b. Allow the heater to cool before cleaning.
c. Remove the front face to access the log area.
1) Remove the screws from the switch bracket.
2) Remove by pulling out the bottom of the front and
then lifting up
d. Replace all parts after cleaning or bulb replacement has
been completed.
e. Reset the circuit breaker.
2. Clean the Firebox Compartment
Use the brush attachment and gently vacuum the
compartment.
3. Clean the Back Glass
a. The glass is cleaned in the factory during the assembly
process. During shipment, installation, handling, etc., the
glass surface may collect dust particles. These can be
removed by buffing lightly with a clean dry cloth.
b. To remove fingerprints or other marks, the glass can be
cleaned with a damp cloth using a good quality household
glass cleaner. The glass should be completely dried with
a lint free cloth or paper towel.
c. In the event of glass breakage, vacuum all remaining
glass pieces with a shop vac. DO NOT VACUUM IF
PIECES ARE HOT! Replace the glass with a Quadra-
Fire glass panel ordered direct or through your local
distributor. Never use substitute material. Only fully
tempered soda lime safety glass may be used on this
heater.
4. Replace the Light Bulbs
The light bulbs need to be replaced when the flame and/or
ember bed is dark on one side. Replace the bulbs with 75
watt halogen bulbs with mini-candelabra base. Do not
exceed 75 watts per bulb. Light bulbs can be purchased at a
local hardware or lighting store, on-line or by phone. To order
on-line, log onto www.lite-house.com or call 1-800-838-0977.
We recommend you use Sylvania model SL58884 or Satco
model S3157.
a. Light bulb access is through the ember bed. See Figure 6.
b. Locate and lift the bent tabs holding the ember tray
located at each end of the ember tray.
c. Lift out the ember tray.
d. Carefully remove the burned out bulb from the light
socket. Place the new bulb in the socket. See Figure 7.
Follow directions on the light bulb package for
handling requirements.
e. Reinstall the ember tray.
Figure 6 - Bulb Access
WARNING!
Always disconnect power and allow the heater to cool before performing any cleaning, maintenance or relocation of this
heater. Turn controls to “OFF” and remove the plug from the outlet or turn off the circuit breaker to the heater.
Figure 7 - Replacing the Bulbs

Hearth & Home Technologies Inc.
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K. TROUBLESHOOTING
Issues
1. Power switch is off. 1. Turn the power switch to the "ON" position.
2. Circuit breaker is tripped 2.
May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.
4. Loose wiring. 4. Check all wiring for loose connections.
1. The bulbs are burned out 1. Replace the bulbs.
2. Loose wiring. 2. Check all wiring for loose connections.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Flame element is not attached to the motor. 2. Reattach the flame element to the motor.
3. Motor is defective. 3. Replace the motor.
1. Flame element isn't seated properly. 1. Reinstall the flame element.
2. Motor is defective. 2. Replace the motor.
1. Heater switch is off. 1. Turn the heater switch to the "ON" position.
2. Thermostat is set too low. 2. Move the thermostat slide until you hear a "click".
3. Heater system is overheated. 3.
The heater system is protected by a thermal cutout switch.
Shut off the switch. Wait five minuites, then turn the heater
on.
4. Loose wiring. 4. Check all wiring for loose connections.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Bad heating element. 2. Replace the heater system.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Fan is defective. 2. Replace the heater system.
The heater system doesn't turn off. 1. Thermostat is set too low. 1. Move the thermostat slide until you hear a "click".
1. Build up of dirt on the fans. 1. Clean all fans.
2. Heater fan is defective. 2. Replace the heater system.
1. Remote is out of range. 1. Move remote closer to the heater.
2. Low batteries. 2. Replace the batteries.
Odor.
The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
Solutions
Possible Causes
Heater doesn't turn on with the main
switch or remote transmitter.
Excessive noise in the lower portion of
the heater.
Flames are frozen.
Heater is on, but no flame or low flame
intensity.
Remote control doesn't work.
Heater system doesn't come on.
Fan runs but not heat is put out.
Heater element is on but fan doesn't
run.
Excessive noise in upper portion of the
heater.
Issues
1. Power switch is off. 1. Turn the power switch to the "ON" position.
2. Circuit breaker is tripped 2.
May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.
4. Loose wiring. 4. Check all wiring for loose connections.
1. The bulbs are burned out 1. Replace the bulbs.
2. Loose wiring. 2. Check all wiring for loose connections.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Flame element is not attached to the motor. 2. Reattach the flame element to the motor.
3. Motor is defective. 3. Replace the motor.
1. Flame element isn't seated properly. 1. Reinstall the flame element.
2. Motor is defective. 2. Replace the motor.
1. Heater switch is off. 1. Turn the heater switch to the "ON" position.
2. Thermostat is set too low. 2. Move the thermostat slide until you hear a "click".
3. Heater system is overheated. 3.
The heater system is protected by a thermal cutout switch.
Shut off the switch. Wait five minuites, then turn the heater
on.
4. Loose wiring. 4. Check all wiring for loose connections.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Bad heating element. 2. Replace the heater system.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Fan is defective. 2. Replace the heater system.
The heater system doesn't turn off. 1. Thermostat is set too low. 1. Move the thermostat slide until you hear a "click".
1. Build up of dirt on the fans. 1. Clean all fans.
2. Heater fan is defective. 2. Replace the heater system.
1. Remote is out of range. 1. Move remote closer to the heater.
2. Low batteries. 2. Replace the batteries.
Odor.
The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
Solutions
Possible Causes
Heater doesn't turn on with the main
switch or remote transmitter.
Excessive noise in the lower portion of
the heater.
Flames are frozen.
Heater is on, but no flame or low flame
intensity.
Remote control doesn't work.
Heater system doesn't come on.
Fan runs but not heat is put out.
Heater element is on but fan doesn't
run.
Excessive noise in upper portion of the
heater.

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Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
L. OPTIONAL COMPONENTS
RC-ELEC-QUAD
Remote Control
Remote Control
Trim Kits
PBT26EA
SST26EA
PBT26ER
SST26ER
PBT = Polished Brass Trim
SST = Stainless Steel Trim
Cabinets
Several styles of cabinets are available for use with these heaters. See your dealer/distributor for styles and sizes.

Hearth & Home Technologies Inc.
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4038-827 Rev B
Fronts
DF-26ERA-BK2824 DF-26ESP-BK2824
DF-26ERA-BK4028 DF-26ESP-BK4028
DF-26ERA-BK4432 DF-26ESP-BK4432
Model Description Width Height
DF-26ERA-BK2824 Remington Avenue 28 in. 24 in.
DF-26ESP-BK2824 Sun Prairie 28 in. 24 in.
DF-26ERA-BK4028 Remington Avenue 40 in. 28 in.
DF-26ESP-BK4028 Sun Prairie 40 in. 28 in.
DF-26ERA-BK4432 Remington Avenue 44 in. 32 in.
DF-26ESP-BK4432 Sun Prairie 44 in. 32 in.
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VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT
16 04/04
4038-827 Rev B
Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
M. REPLACEMENT PARTS

Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT 17
04/04
4038-827 Rev B
REPLACEMENT PARTS (con’t)
Replacement parts are available from your distributor/dealer.
# Description of Part QV26E Qty. R
9 Grommet 25006 1 Y
7 Halogen Light 33961 2 Y
6 Light Receptacle 33962 2 Y
14 Top Magnet Assy 4038-109 2 Y
4 Parabolic Reflector 4030-159 1 Y
Power Cord 4030-802 1 Y
8 Flame Element Assy 4035-107 1 Y
2 Heat Shrink Tube 4030-810 1 Y
1 Motor 4035-810 1 Y
21 23/26 Log Assy 4038-004 1 Y
16 26 in. Flame Panel 4030-162 1 Y
5 Light Support 4038-020 1 Y
3 Motor Bracket 4038-009 1 Y
10 26 in. Ember Tray 4038-210 1 Y
15 Heater/Blower Assy 4038-107 1 Y
12 26 in. Back Glass 4030-817 1 Y
13 26 in. Lenticular Lens 4030-840 1 Y
11 26 in. Insert Ember Bed 4038-816 1 Y
17 Leveling Bolts 4038-823 4 Y
18 The rm osta t Control Assy 4038-108 1 Y
Installation Manual 4038-827 1 Y
22 QV26E Grate Assy. 4038-206 1 Y
23 Refractory-LH-26 in. 4038-819 1 Y
24 Refractory-RH-26 in. 4038-820 1 Y
Rock, 20 oz. bag 4021-173 1 Y
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VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT
18 04/04
4038-827 Rev B
Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
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Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT 19
04/04
4038-827 Rev B
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QV26E SERIES ELECTRIC FIREPLACE/INSERT
20 04/04
4038-827 Rev B
WARRANTY
Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to shipment
and are guaranteed from defect to the purchaser of each new product. Any part which proves to be
defective in material or workmanship under normal use within one year will be repaired or replaced
without charge.* The Company will not be responsible for any expense incurred for installation, removal
from service, or transportation costs. Any such defect should be brought to the attention of the Dealer
where the product was purchased and is authorized to repair or replace within the terms of this warranty.
The Company’s only obligation under this warranty will be at its sole option to repair or replace any part
proving defective or to refund the purchase price thereof.
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential
loss or damage arising out of the use of or inability to use the product.
The warranty will not apply if, in the sole judgement of the Company, damage or failure has resulted from
accident, alteration, misuse, abuse, incorrect installation, or operation on an incorrect power source.
The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company neither
assumes, nor authorizes any person to assume for it any other obligation, or liability in connection with
said product.
*Light bulbs are not covered in the warranty.
How to Obtain Service.
To obtain service under this warranty you must:
1. Send written notice of the claimed condition to Quadra-Fire Technical Service Department, Hearth & Home
Technologies Inc., 1445 North Highway, Colville, WA 99114-2124.
2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.
3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity to inspect
the Heater prior to any repair or replacement work and before the Heater or any component of the Heater
has been removed from the place of original installation.
4. Obtain HHT’s consent to any warranty work before the work is done.
ADDITIONAL INFORMATION. If you would like information on current Quadra-Fire products or want to locate
a dealer in your area, call 1-800-926-4356.
©2003 Quadra-Fire® is a Registered Trademark of Hearth & Home Technologies Inc.