Quantum DXi6900 Quick start guide

6-68448-05
Quantum DXi6900 G2
with DXi 3.4.0 Software
Field Service Manual

Quantum DXi6900 G2 Field Service Manual ii
Quantum DXi6900 G2 Field Service Manual, 6-68448-05, January 2019, Product of USA.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including
but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation
may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
© 2019 Quantum Corporation. All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written
authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.
TRADEMARK STATEMENT
Artico, Be Certain (and the Q brackets design), DLT, DXi, DXi Accent, DXi V1000, DXi V2000, DXi V4000, FlexTier,
GoVault, Lattus, NDX, the Q logo, the Q Quantum logo, Q-Cloud, Quantum (and the Q brackets design), the Quantum
logo, Quantum Be Certain (and the Q brackets design), Quantum Vision, Scalar, StorageCare, StorNext,
SuperLoader, Symform, the Symform logo (and design), vmPRO, and Xcellis are either registered trademarks or
trademarks of Quantum Corporation and its affiliates in the United States and/or other countries. All other trademarks
are the property of their respective owners.
Products mentioned herein are for identification purposes only and may be registered trademarks or trademarks of their
respective companies. All other brand names or trademarks are the property of their respective owners.
Quantum specifications are subject to change.

Contents
Preface ix
Chapter 1: Basic Operations 1
Basic Operations Overview 1
Determining the DXi6900 Model 2
DXi6900 G2 Node 3
Node Front Panel Features and Indicators 3
Node Rear Panel Connectors 6
Node Hard Drive Carrier Indicators 9
Node 1 GbE Ethernet Port Indicators 11
Node 10 GbE Ethernet Port Indicators 11
Node 10 GBaseT Ethernet Port Indicators 12
Node Power Supply Indicators 13
DXi6900 G2 Array and Expansion Modules 14
DXi6900 G2 Array and Expansion Module Front Panel Features and Indicators 15
Array and Expansion Module Hard Drive Carrier Indicators 17
Array Module Rear Panel Indicators 17
Quantum DXi6900 G2 Field Service Manual iii

Quantum DXi6900 G2 Field Service Manual iv
Expansion Module Rear Panel Indicators 20
Turning On and Shutting Down the System 21
Turning On the DXi6900 G2 22
Turning Off the DXi6900 G2 23
Accessing Remote Management 23
Locating DXi6900 G2 Serial Numbers 25
Chapter 2: Service Menus 27
Service Menus Overview 27
Connecting to the DXi6900 G2 Node 28
DXi6900 G2 Passwords 28
Connecting to the System Node Using the Service Port 29
Connecting to the System Node Using the iDRAC Port 30
Connecting to the System Node Using the Serial Port 32
Connecting to the System Node Using Santricity 32
Accessing the DXi6900 G2 Service Menu 33
Hardware Configuration Menu 33
Serial Number Menu 39
Install Application Software Menu 41
More Tools Menu 41
Pick to Order (PTO) Menu 42
Gathering Collect Logs 42
Collect Log: Remote Management Console 43
Collect Log: Command Line 43
Collect Log: Syscli 43
Collect Log: Service Menu 44
Blockpool Verify and Blockpool Corruption Actions 45
Determining the Status of a Blockpool Verify 46
Running the Blockpool Verification Script 47

Quantum DXi6900 G2 Field Service Manual v
Detecting Blob Corruption 48
Repairing a Blocklet Corruption 48
Verifying the Repair of Blocklet Corruption 48
Verifying the Repair of BLOB Corruption 49
Configuring the Number of Allowed Sources and Replication Streams 50
Configuring the Source and Target Systems 51
Configuring the Number of OST Replication Streams 52
Configuring the Number of Traditional and OST Replication Streams 53
Configuring Tag Retention and Continuous Replication 53
Configuring the Tag Retention Period 54
Configuring Continuous Replication 54
Retrieving a Crash Dump File 54
Accessing the Crash Dump File 55
Using WinSCP to Compress and Transfer the Crash Dump File 56
Transferring the Crash Dump File 58
Chapter 3: FRU Removal and Replacement Procedures 61
Hot-Swappable Parts 62
Opening and Closing the Node 64
Opening the DXi6900 G2 Node 64
Closing the DXi6900 G2 Node 68
Inside the DXi6900 G2 Node 72
Replacing Node Hard Drives 73
Obtaining a Replacement Node Hard Drive 74
Replacing a Node Hard Drive 74
Replacing Node Power Supplies 78
Obtaining a Replacement Node Power Supply 78
Replacing a Node Power Supply 79
Replacing Node Cooling Fans 81

Quantum DXi6900 G2 Field Service Manual vi
Replacing Node Memory Modules 85
Obtaining a Replacement Node Memory Module 85
Replacing a Node Memory Module 85
Replacing Node CMOS Battery 90
Obtaining a Replacement Node CMOS Battery 90
Replacing a Node CMOS Battery 91
Replacing Node Expansion Cards 94
Identifying Expansion Card Locations 94
Obtaining a Replacement Expansion Card 97
Replacing an Expansion Card in Riser 1 98
Replacing an Expansion Card in Riser 2 or 3 101
Replacing the Node Integrated Storage Controller 106
Obtaining a Replacement Integrated Storage Controller 106
Replacing the Integrated Storage Controller 107
Replacing the Node Integrated Storage Controller Battery 114
Obtaining a Replacement Integrated Storage Controller Battery 114
Replacing the Integrated Storage Controller Battery 115
Replacing the Node Network Daughter Card 117
Obtaining a Replacement Network Daughter Card 117
Replacing the Network Daughter Card 118
Replacing a Node Processor and Heatsink 121
Obtaining a Replacement Processor and Heatsink 121
Replacing the Processor and Heatsink 122
Replacing the Node Hard Drive Backplane 128
Obtaining a Replacement Hard Drive Backplane 128
Replacing the Hard Drive Backplane 128
Replacing the Node System Board 131
Obtaining a Replacement System Board 131
Replacing the System Board 132

Quantum DXi6900 G2 Field Service Manual vii
Replacing the Node 138
Obtaining a Replacement Node 138
Replacing the Node 139
Replacing the Node Chassis 141
Obtaining a Replacement Node Chassis 141
Replacing the Node Chassis 141
Replacing Array or Expansion Module Hard Drives 146
Preparing to Replace the Array or Expansion Hard Drive 146
Identifying a Failed Array or Expansion Hard Drive 147
Identifying an Array or Expansion Module Hard Drive in a Non-Critical Fault (NCF) Status 151
Failing a Non-Critical Fault (NCF) or Optimal Hard Drive 153
Removing a Drive from an Array or Expansion Module 155
Installing a Replacement Drive in an Array or Expansion Module 156
Replacing Array or Expansion Module Power Supplies 157
Obtaining a Replacement Array or Expansion Power Supply 158
Replacing an Array or Expansion Power Supply 158
Replacing an Array Module Controller 161
Obtaining a Replacement Array Module Controller 161
Replacing an Array Module Controller 162
Replacing an Array Module BBU 165
Obtaining a Replacement Array Module BBU 165
Replacing an Array Module BBU 166
Replacing an Expansion Module ESM Canister 171
Obtaining a Replacement Expansion Module ESM Canister 171
Replacing an Expansion Module ESM Canister 172
Replacing an Array or Expansion Module 175
Obtaining a Replacement Array or Expansion Module Chassis 175
Replacing the Array or Expansion Module Chassis 176
Additional Removal and Replacement Procedures 179

Quantum DXi6900 G2 Field Service Manual viii
Removing and Installing the Cooling Fan Assembly 179
Removing and Installing the PCIe Card Holder 181
Removing and Installing the Cable Retention Bracket 182
Removing and Installing the Information Tag 184
DXi6900 G2 Replacement Cables 187
Chapter 4: BIOS Settings 188
Updating the DXi6900 G2 BIOS 188
Required DXi6900 G2 BIOS Settings 188
Chapter 5: Cabling Diagrams 194
DXi6900 G2 Cabling Diagrams 194

Preface
This manual introduces the Quantum DXi6900 G2 disk backup solution and discusses:
lSystem operations
lConfiguration
lWeb interface
lBasic troubleshooting
lService menus and FRU replacement
Audience
This manual is written for Quantum DXi6900 G2 field service engineers
Note: It is useful for the audience to have a basic understanding of UNIX® and backup/recovery
systems.
Quantum DXi6900 G2 Field Service Manual ix

Preface
Quantum DXi6900 G2 Field Service Manual x
Notational Conventions
This manual uses the following conventions:
Convention Example
User input is shown in bold monospace font. ./DARTinstall
Computer output and command line examples are shown in
monospace font.
./DARTinstall
User input variables are enclosed in angle brackets. http://<ip_address>/cgi-bin/stats
For UNIX and Linux commands, the command prompt is implied. ./DARTinstall
is the same as
# ./DARTinstall
File and directory names, menu commands, button names, and
window names are shown in bold font.
/data/upload
Menu names separated by arrows indicate a sequence of menus to
be navigated.
Utilities > Firmware
The following formats indicate important information:
Note: Note emphasizes important information related to the main topic.
Caution: Caution indicates potential hazards to equipment or data.
WARNING: Warning indicates potential hazards to personal safety.
lRight side of the system - Refers to the right side as you face the component being described.
lLeft side of the system - Refers to the left side as you face the component being described.
lData sizes are reported in base 10 (decimal) rather than base 210 (binary). For example:
10,995, 116,277,769 Bytes are reported as 11.0 TB (decimal/1000). In binary, this value is 10 TiB
(binary/1024).
Product Safety Statements
Quantum will not be held liable for damage arising from unauthorized use of the product. The user assumes
all risk in this aspect.
This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that
improper use may result in bodily injury, damage to the equipment, or interference with other equipment.