Quantum DXi6900 Quick start guide

6-68448-05
Quantum DXi6900 G2
with DXi 3.4.0 Software
Field Service Manual

Quantum DXi6900 G2 Field Service Manual ii
Quantum DXi6900 G2 Field Service Manual, 6-68448-05, January 2019, Product of USA.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including
but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation
may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
© 2019 Quantum Corporation. All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written
authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.
TRADEMARK STATEMENT
Artico, Be Certain (and the Q brackets design), DLT, DXi, DXi Accent, DXi V1000, DXi V2000, DXi V4000, FlexTier,
GoVault, Lattus, NDX, the Q logo, the Q Quantum logo, Q-Cloud, Quantum (and the Q brackets design), the Quantum
logo, Quantum Be Certain (and the Q brackets design), Quantum Vision, Scalar, StorageCare, StorNext,
SuperLoader, Symform, the Symform logo (and design), vmPRO, and Xcellis are either registered trademarks or
trademarks of Quantum Corporation and its affiliates in the United States and/or other countries. All other trademarks
are the property of their respective owners.
Products mentioned herein are for identification purposes only and may be registered trademarks or trademarks of their
respective companies. All other brand names or trademarks are the property of their respective owners.
Quantum specifications are subject to change.

Contents
Preface ix
Chapter 1: Basic Operations 1
Basic Operations Overview 1
Determining the DXi6900 Model 2
DXi6900 G2 Node 3
Node Front Panel Features and Indicators 3
Node Rear Panel Connectors 6
Node Hard Drive Carrier Indicators 9
Node 1 GbE Ethernet Port Indicators 11
Node 10 GbE Ethernet Port Indicators 11
Node 10 GBaseT Ethernet Port Indicators 12
Node Power Supply Indicators 13
DXi6900 G2 Array and Expansion Modules 14
DXi6900 G2 Array and Expansion Module Front Panel Features and Indicators 15
Array and Expansion Module Hard Drive Carrier Indicators 17
Array Module Rear Panel Indicators 17
Quantum DXi6900 G2 Field Service Manual iii

Quantum DXi6900 G2 Field Service Manual iv
Expansion Module Rear Panel Indicators 20
Turning On and Shutting Down the System 21
Turning On the DXi6900 G2 22
Turning Off the DXi6900 G2 23
Accessing Remote Management 23
Locating DXi6900 G2 Serial Numbers 25
Chapter 2: Service Menus 27
Service Menus Overview 27
Connecting to the DXi6900 G2 Node 28
DXi6900 G2 Passwords 28
Connecting to the System Node Using the Service Port 29
Connecting to the System Node Using the iDRAC Port 30
Connecting to the System Node Using the Serial Port 32
Connecting to the System Node Using Santricity 32
Accessing the DXi6900 G2 Service Menu 33
Hardware Configuration Menu 33
Serial Number Menu 39
Install Application Software Menu 41
More Tools Menu 41
Pick to Order (PTO) Menu 42
Gathering Collect Logs 42
Collect Log: Remote Management Console 43
Collect Log: Command Line 43
Collect Log: Syscli 43
Collect Log: Service Menu 44
Blockpool Verify and Blockpool Corruption Actions 45
Determining the Status of a Blockpool Verify 46
Running the Blockpool Verification Script 47

Quantum DXi6900 G2 Field Service Manual v
Detecting Blob Corruption 48
Repairing a Blocklet Corruption 48
Verifying the Repair of Blocklet Corruption 48
Verifying the Repair of BLOB Corruption 49
Configuring the Number of Allowed Sources and Replication Streams 50
Configuring the Source and Target Systems 51
Configuring the Number of OST Replication Streams 52
Configuring the Number of Traditional and OST Replication Streams 53
Configuring Tag Retention and Continuous Replication 53
Configuring the Tag Retention Period 54
Configuring Continuous Replication 54
Retrieving a Crash Dump File 54
Accessing the Crash Dump File 55
Using WinSCP to Compress and Transfer the Crash Dump File 56
Transferring the Crash Dump File 58
Chapter 3: FRU Removal and Replacement Procedures 61
Hot-Swappable Parts 62
Opening and Closing the Node 64
Opening the DXi6900 G2 Node 64
Closing the DXi6900 G2 Node 68
Inside the DXi6900 G2 Node 72
Replacing Node Hard Drives 73
Obtaining a Replacement Node Hard Drive 74
Replacing a Node Hard Drive 74
Replacing Node Power Supplies 78
Obtaining a Replacement Node Power Supply 78
Replacing a Node Power Supply 79
Replacing Node Cooling Fans 81

Quantum DXi6900 G2 Field Service Manual vi
Replacing Node Memory Modules 85
Obtaining a Replacement Node Memory Module 85
Replacing a Node Memory Module 85
Replacing Node CMOS Battery 90
Obtaining a Replacement Node CMOS Battery 90
Replacing a Node CMOS Battery 91
Replacing Node Expansion Cards 94
Identifying Expansion Card Locations 94
Obtaining a Replacement Expansion Card 97
Replacing an Expansion Card in Riser 1 98
Replacing an Expansion Card in Riser 2 or 3 101
Replacing the Node Integrated Storage Controller 106
Obtaining a Replacement Integrated Storage Controller 106
Replacing the Integrated Storage Controller 107
Replacing the Node Integrated Storage Controller Battery 114
Obtaining a Replacement Integrated Storage Controller Battery 114
Replacing the Integrated Storage Controller Battery 115
Replacing the Node Network Daughter Card 117
Obtaining a Replacement Network Daughter Card 117
Replacing the Network Daughter Card 118
Replacing a Node Processor and Heatsink 121
Obtaining a Replacement Processor and Heatsink 121
Replacing the Processor and Heatsink 122
Replacing the Node Hard Drive Backplane 128
Obtaining a Replacement Hard Drive Backplane 128
Replacing the Hard Drive Backplane 128
Replacing the Node System Board 131
Obtaining a Replacement System Board 131
Replacing the System Board 132

Quantum DXi6900 G2 Field Service Manual vii
Replacing the Node 138
Obtaining a Replacement Node 138
Replacing the Node 139
Replacing the Node Chassis 141
Obtaining a Replacement Node Chassis 141
Replacing the Node Chassis 141
Replacing Array or Expansion Module Hard Drives 146
Preparing to Replace the Array or Expansion Hard Drive 146
Identifying a Failed Array or Expansion Hard Drive 147
Identifying an Array or Expansion Module Hard Drive in a Non-Critical Fault (NCF) Status 151
Failing a Non-Critical Fault (NCF) or Optimal Hard Drive 153
Removing a Drive from an Array or Expansion Module 155
Installing a Replacement Drive in an Array or Expansion Module 156
Replacing Array or Expansion Module Power Supplies 157
Obtaining a Replacement Array or Expansion Power Supply 158
Replacing an Array or Expansion Power Supply 158
Replacing an Array Module Controller 161
Obtaining a Replacement Array Module Controller 161
Replacing an Array Module Controller 162
Replacing an Array Module BBU 165
Obtaining a Replacement Array Module BBU 165
Replacing an Array Module BBU 166
Replacing an Expansion Module ESM Canister 171
Obtaining a Replacement Expansion Module ESM Canister 171
Replacing an Expansion Module ESM Canister 172
Replacing an Array or Expansion Module 175
Obtaining a Replacement Array or Expansion Module Chassis 175
Replacing the Array or Expansion Module Chassis 176
Additional Removal and Replacement Procedures 179

Quantum DXi6900 G2 Field Service Manual viii
Removing and Installing the Cooling Fan Assembly 179
Removing and Installing the PCIe Card Holder 181
Removing and Installing the Cable Retention Bracket 182
Removing and Installing the Information Tag 184
DXi6900 G2 Replacement Cables 187
Chapter 4: BIOS Settings 188
Updating the DXi6900 G2 BIOS 188
Required DXi6900 G2 BIOS Settings 188
Chapter 5: Cabling Diagrams 194
DXi6900 G2 Cabling Diagrams 194

Preface
This manual introduces the Quantum DXi6900 G2 disk backup solution and discusses:
lSystem operations
lConfiguration
lWeb interface
lBasic troubleshooting
lService menus and FRU replacement
Audience
This manual is written for Quantum DXi6900 G2 field service engineers
Note: It is useful for the audience to have a basic understanding of UNIX® and backup/recovery
systems.
Quantum DXi6900 G2 Field Service Manual ix

Preface
Quantum DXi6900 G2 Field Service Manual x
Notational Conventions
This manual uses the following conventions:
Convention Example
User input is shown in bold monospace font. ./DARTinstall
Computer output and command line examples are shown in
monospace font.
./DARTinstall
User input variables are enclosed in angle brackets. http://<ip_address>/cgi-bin/stats
For UNIX and Linux commands, the command prompt is implied. ./DARTinstall
is the same as
# ./DARTinstall
File and directory names, menu commands, button names, and
window names are shown in bold font.
/data/upload
Menu names separated by arrows indicate a sequence of menus to
be navigated.
Utilities > Firmware
The following formats indicate important information:
Note: Note emphasizes important information related to the main topic.
Caution: Caution indicates potential hazards to equipment or data.
WARNING: Warning indicates potential hazards to personal safety.
lRight side of the system - Refers to the right side as you face the component being described.
lLeft side of the system - Refers to the left side as you face the component being described.
lData sizes are reported in base 10 (decimal) rather than base 210 (binary). For example:
10,995, 116,277,769 Bytes are reported as 11.0 TB (decimal/1000). In binary, this value is 10 TiB
(binary/1024).
Product Safety Statements
Quantum will not be held liable for damage arising from unauthorized use of the product. The user assumes
all risk in this aspect.
This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that
improper use may result in bodily injury, damage to the equipment, or interference with other equipment.

Preface
Quantum DXi6900 G2 Field Service Manual xi
Contacts
For information about contacting Quantum, including Quantum office locations, go to:
https://www.quantum.com/aboutus/contactus/index.aspx

Preface
Quantum DXi6900 G2 Field Service Manual xii
Comments
To provide comments or feedback about this document, or about other Quantum technical publications,
send e-mail to:
[e-mail]
Getting More Information or Help
StorageCare™, Quantum’s comprehensive service approach, leverages advanced data access and
diagnostics technologies with cross-environment, multi-vendor expertise to resolve backup issues faster
and at lower cost.
Accelerate service issue resolution with these exclusive Quantum StorageCare services:
lService and Support Website - Register products, license software, browse Quantum Learning
courses, check backup software and operating system support, and locate manuals, FAQs, firmware
downloads, product updates and more in one convenient location. Get started at:
https://www.quantum.com/serviceandsupport/get-help/index.aspx#contact-support
leSupport - Submit online service requests, update contact information, add attachments, and receive
status updates via email. Online Service accounts are free from Quantum. That account can also be used
to access Quantum’s Knowledge Base, a comprehensive repository of product support information. Get
started at:
https://www.quantum.com/customercenter/
lStorageCare Guardian - Securely links Quantum hardware and the diagnostic data from the
surrounding storage ecosystem to Quantum's Global Services Team for faster, more precise root cause
diagnosis. StorageCare Guardian is simple to set up through the internet and provides secure, two-way
communications with Quantum’s Secure Service Center.Learn more at:
https://www.quantum.com/ServiceandSupport/Services/GuardianInformation/Index.aspx
For further assistance, or if training is desired, contact the Quantum Customer Support Center:
Region Support Contact
North America 1-800-284-5101 (toll free)
[phone]
EMEA [phone] (toll free)
[phone]
Asia Pacific [phone] (toll free)
[phone]
For worldwide support:
https://www.quantum.com/serviceandsupport/get-help/index.aspx#contact-support

Preface
Quantum DXi6900 G2 Field Service Manual xiii
Worldwide End-User Product Warranty
For more information on the Quantum Worldwide End-User Standard Limited Product Warranty:
https://www.quantum.com/serviceandsupport/warrantyinformation/index.aspx

Chapter 1: Basic Operations
This chapter describes the DXi6900 G2 system and its components and includes the following sections:
Basic Operations Overview 1
Determining the DXi6900 Model 2
DXi6900 G2 Node 3
DXi6900 G2 Array and Expansion Modules 14
Turning On and Shutting Down the System 21
Accessing Remote Management 23
Locating DXi6900 G2 Serial Numbers 25
Basic Operations Overview
This chapter describes the hardware features and basic operation of DXi6900 G2 systems and includes the
following sections:
lDXi6900 G2 Node on page 3
l Array and Expansion Modules
lTurning On and Shutting Down the System on page 21
lAccessing Remote Management on page 23
Quantum DXi6900 G2 Field Service Manual 1

Chapter 1: Basic Operations
Determining the DXi6900 Model
Quantum DXi6900 G2 Field Service Manual 2
lLocating DXi6900 Serial Numbers
Determining the DXi6900 Model
You will need to determine if the DXi system is a DXi6900 G1 or G2. Model information is located on the pull-
out information tag on the front of the Node (see Figure 1 below).
Note: This field service manual is for DXi6900 G2 models only. for DXi6900 G1 models, refer to the
Quantum DXi6900 G1 Field Service Manual (6-68164-02)
lThe DXi6900 G2 information tag includes “G2” in the part number (see Figure 2 below).
lThe DXi6900 G1 information tag does not include “G1” in the part number (see Figure 3 on the next
page).
Figure 1: DXi6900 G2 Information Tag
1
1. Information Tag
Figure 2: DXi6900 G2 Information Tag

Chapter 1: Basic Operations
DXi6900 G2 Node
Quantum DXi6900 G2 Field Service Manual 3
Figure 3: DXi6900 G1 Information Tag
DXi6900 G2 Node
The DXi6900 G2 Node is a computer server that provides control for the DXi software (host OS and
software applications). The Node also stores support data for the DXi6900 G2 system, such as metadata
and indexes. The Node contains 16 drive carriers. In addition, all network connections are made on the
Node.
All DXi6900 G2 systems include one Node.
The DXi6900 G2 Node has a series of LED indicators and buttons located on the front and back of each
component:
lNode Front Panel Features and Indicators below
lNode Rear Panel Connectors on page 6
lNode Hard Drive Carrier Indicators on page 9
lNode 1 GbE Ethernet Port Indicators on page 11
lNode 10 GbE Ethernet Port Indicators on page 11
lNode 10 GBaseT Ethernet Port Indicators on page 12
lNode Power Supply Indicators on page 13
Node Front Panel Features and Indicators
Figure 4 on the next pageshows the controls, indicators, and connectors located behind the optional rack
bezel on the front panel of the Node. Table 1 on page 5 describes each item.

Chapter 1: Basic Operations
DXi6900 G2 Node
Quantum DXi6900 G2 Field Service Manual 4
New DXi Bezel
A new DXi bezel is available. Please contact your account sales manager to purchase additional new
bezels.
Figure 4: DXi6900 Node Front View
1
234 5 6 7
8
9 10

Chapter 1: Basic Operations
DXi6900 G2 Node
Quantum DXi6900 G2 Field Service Manual 5
Table 1: DXi6900 Node - Front Panel LED Indicators, Buttons, and Connectors
Item Indicator, Button, or
Connector
Icon Description
1Power-on indicator, power
button.
The power-on indicator lights when the system power is on.
The power button controls the power supply output to the
system.
WARNING: Turning off the power removes the main
power but keeps standby power supplied to the Node.
Because of this, you must unplug the Node before
servicing.
Caution: Turning off the power without properly
shutting down the system may result in loss of data
(see Turning On and Shutting Down the ).
Note: To shut down the Node in the event of an
emergency, press and hold the power button for 4
seconds. Warning: This may result in data loss and
may cause a delay on next startup due to a blockpool
verify operation.
2System identification
button
Press to toggle the system ID on and off. The identification
buttons on the front and rear panels can be used to locate a
particular system within a rack. When one of these buttons
is pressed, the system status indicator on the rear flashes
until one of the buttons is pressed again.
3Video connector Allows you to connect a VGA display to the system. For
service use only.
4LCD menu buttons Not used.
5LCD panel Lights blue during normal system operation
6Information tag A slide-out label panel which displays the system serial
number.
7Hard drives Sixteen 2.5 inch hot-swappable hard drives.
8vFlash media card slot Not used.

Chapter 1: Basic Operations
DXi6900 G2 Node
Quantum DXi6900 G2 Field Service Manual 6
Item Indicator, Button, or
Connector
Icon Description
9USB 2.0 connector (2) Allows you to connect USB devices to the system. The
ports are USB 2.0-compliant.
Caution: Use of connected peripheral devices, such
as a USB keyboard and mouse or a VGA display, is
not supported and may cause incorrect system
operation.
10 NMI buttons Not used.
Node Rear Panel Connectors
Figure 5 on the next page show the connectors located on the rear panel of the DXi6900 G2 Node. above
describes each item.
Note: Refer to the port numbering labels on the back of the Node chassis to help you determine the
correct port connections.
Caution: Do not disconnect any SAS cables from the Node during normal system operation.
Unplugging a SAS cable while the system is powered on may result in data loss.
10 GbE Cable Types
Depending on the configuration, Quantum DXi6900 G2 systems support one of the following 10 GbE
cable types:
10 GbE optical cable lengths of up to 300
meters with OM3 cables and up to 100
meters with OM2 cables
Quantum recommends using the two 10 meter LC to LC
type optical cables that are shipped with the DXi6900 G2
system. Consult your 10 GbE optical switch/SFP
documentation for additional information on optical cable
requirements.

Chapter 1: Basic Operations
DXi6900 G2 Node
Quantum DXi6900 G2 Field Service Manual 7
10 GbE Twinax cable Quantum recommends using the approved 5 meter
Twinax cable type that is shipped with the DXi6900 G2
system. This cable is compatible with Cisco 5000 Series
Data Center Class switches.
The 10 GbE Copper (Twinax) cable options that Quantum
provides do not support all switches. Please note the
supported switches during the purchase-configuration
process, and if the Twinax cables supplied by Quantum
are not compatible with your switch, then you will need to
provide your own compatible Twinax cables from your
switch vendor. Be sure to have these available before the
system installation takes place.
Figure 5: Node Rear View - DXi6900 G2
12345
6 7 8 9 10 11 12 13 14 15
Table 1: Rear Panel Connectors - DXi6900 G2
Item Indicator, Button, or Connector Icon Description
12 x 12 Gb SAS ports For connection to Array modules (RBOD)s.
22 x 12 Gb SAS ports For connection to Array modules (RBOD)s.