Quantum StorNext QD7000 User manual

Changing Host Protocol in
Base System
StorNext QD7000
Firmware 8.40.xx.xx
6-68680-01 Rev A

ii Changing Host Protocol in Base System
Changing Host Protocol in Base System, 6-68680-01 Rev A, March 2018 Product of USA.
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limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this
publication from time to time without notice.
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© 2018 Quantum Corporation. All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written authorization of
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TRAEMARK STATEMENT
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Q logo, the Q Quantum logo, Q-Cloud, Quantum (and the Q brackets design), the Quantum logo, Quantum Be Certain (and the Q
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Quantum specifications are subject to change.

Changing Host Protocol in Base System iii
Preface
Note: The 8.40.xx.xx firmware (Madrid) is used in the QD7000
(E5600, Titan RAID controller, only). Refer to the NetApp to
Quantum Naming Decoder section for additional information.
This section provides the following information:
•Audience
•Prerequisites
•NetApp to Quantum Naming Decoder
•Product Safety Statements
•Contacts
•Comments
•Quantum Global Services
Audience This manual is intended for storage customers and technicians.

Preface
iv Changing Host Protocol in Base System
Prerequisites Prerequisites for installing and using this product include knowledge of:
• Servers and computer networks
• Network administration
• Storage system installation and configuration
• Storage area network (SAN) management and direct attach storage
(DAS)
• Fibre Channel (FC) and Ethernet protocols
NetApp to Quantum
Naming Decoder
Use Table 1 to correlate the NetApp product nomenclature to the
equivalent Quantum-storage naming conventions.
Table 1 Product Nomenclature
E-Series NetApp
Product Quantum-Storage Description
Controller-Drive Tray Base System Quantum uses Base System when referring to a drive
tray with the RAID controllers.
Drive Tray Expansion Unit Quantum uses Expansion Unit when referring to a
drive tray with the environmental services modules
(ESMs).
E5600 (Code Name:
Titan)
RAID Controller Four 16Gb/s FC SFP+ host ports
E5500 (Code Name:
Soyuz)
RAID Controller Four 16Gb/s FC SFP+ host ports
E5400 (Code Name:
Pikes Peak)
RAID Controller Four 8Gb/s FC SFP+ host ports
DE6600 (Code Name:
Wembley)
4U 60-drive
enclosure
Sixty 3.5 inch disk drives

Preface
Changing Host Protocol in Base System v
E5660
• DE6600 4U drive
enclosure
• With E5600 RAID
controllers
(Titan)
Quantum StorNext
QD7000
E5560
• DE6600 4U drive
enclosure
• With E5500 RAID
controllers
(Soyuz)
Quantum StorNext
QD7000
E5460
• DE6600 4U drive
enclosure
• With E5400 RAID
controllers (Pikes
Peak)
Quantum StorNext
QD6000
E-Series NetApp
Product Quantum-Storage Description

Preface
vi Changing Host Protocol in Base System
Product Safety
Statements
Quantum will not be held liable for damage arising from unauthorized
use of the product. The user assumes all risk in this aspect.
This unit is engineered and manufactured to meet all safety and
regulatory requirements. Be aware that improper use may result in
bodily injury, damage to the equipment, or interference with other
equipment.
WARNING: Before operating this product, read all instructions and
warnings in this document and in the system, safety, and
regulatory guide.
E5424
• DE5600 24-drive
2U drive
enclosure
• Code Name:
Camden
• With E5400 RAID
controllers (Pikes
Peak)
Quantum StorNext
QS2400
E5412
• DE1600 12-drive
2U drive
enclosure
• Code Name:
Ebbets
• With E5400 RAID
controllers (Pikes
Peak)
Quantum StorNext
QS1200
E-Series NetApp
Product Quantum-Storage Description

Preface
Changing Host Protocol in Base System vii

Preface
viii Changing Host Protocol in Base System
Contacts For information about contacting Quantum, including Quantum office
locations, go to:
http://www.quantum.com/aboutus/contactus/index.aspx
Comments To provide comments or feedback about this document, or about other
Quantum technical publications, send e-mail to:
[email protected]
Quantum Global
Services
Accelerate service issue resolution with these exclusive Quantum
StorageCare services:
•Service and Support Website - Register products, license software,
browse Quantum Learning courses, check backup software and
operating system support, and locate manuals, FAQs, firmware
downloads, product updates and more in one convenient location.
Benefit today at:
http://www.quantum.com/serviceandsupport/get-help/
index.aspx#contact-support
•eSupport - Submit online service requests, update contact
information, add attachments, and receive status updates via email.
Online Service accounts are free from Quantum. That account can

Preface
Changing Host Protocol in Base System ix
also be used to access Quantum’s Knowledge Base, a
comprehensive repository of product support information. Get
started at:
http://www.quantum.com/customercenter/
For further assistance, or if training is desired, contact the Quantum
Customer Support Center:
North America 1-800-284-5101 (toll free)
[phone]
EMEA [phone] (toll free)
[phone]
APAC [phone] (toll free)
[phone]
For worldwide support:
http://www.quantum.com/serviceandsupport/get-help/
index.aspx#contact-support

E-Series and EF-Series
Changing the host protocol in the E5600 or EF560 by replacing
hardware components
This documents applies to E5600 storage arrays, including the E5612, E5624, and E5660, and the EF560 flash arrays.
The following image shows all the protocol changes that are possible:
*If you are converting between Fibre Channel and iSCSI, you must use the host interface card (HIC) feature pack conversion
documents, not the procedures in this document.
**If you are converting from iSCSI to SAS or InfiniBand (IB), you might need to swap only the HICs or the controllers and
HICs as a unit, depending on your Replacement Part Number. You can find the instructions for determining the Replacement
Part Number in this document.
For other changes to the HIC protocol, you might need to perform both a HIC hardware upgrade and a HIC feature pack
conversion, or you might be able to perform a HIC feature pack conversion only. For example, if you want to change the
protocol from Fibre Channel to IB, and you want to use iSCSI RDMA Protocol (SRP) instead of iSCSI Extensions for Remote
Direct Memory Access (iSER), you must follow a two-step process:
1. Perform a HIC hardware upgrade to IB-iSER.
2. Perform a HIC feature pack conversion to convert the IB HICs from iSER to SRP.
Note: This document describes how to perform HIC hardware upgrades only; for instructions for performing HIC feature
pack conversions, see the list of related documents at the end of this topic.
Considerations for this procedure
Before starting the procedure, be aware of the following:
• Because the power is off, you must schedule a downtime maintenance window for this procedure, and you cannot access
data on the storage array or flash array until you have successfully completed the upgrade.
1
215-09088_B0 December 2015 Copyright ©2015 NetApp, Inc. All rights reserved.
Web: www.netapp.com • Feedback: [email protected]

• You must obtain any new cables, transceivers, switches, and host bus adapters (HBAs) needed for the new host protocol. You
must install any new host hardware before you can connect the new HICs to the hosts. For information, see the SANtricity
Express Guide for your operating system and protocol.
• After installing the new HICs, you must inform NetApp technical support about the change in hardware configuration by
sending an upgrade notification. This notification ensures that you receive correct replacement parts if you need them later.
Steps
1. Managing Data Assurance on page 3
2. Managing Synchronous Mirroring on page 3
3. Managing Asynchronous Mirroring on page 4
4. Cabling considerations on page 4
5. Preparing to replace hardware on page 5
6. Recording the chassis serial number on page 6
7. Deciding whether you need to replace only the HIC or the controller and HIC as a unit on page 6
8. Saving the drive security key on page 7
9. Powering down on page 7
10. Removing the controller canisters on page 7
11. Removing the HICs (if replacing only the HICs) on page 11
12. Installing the new HICs (if replacing only the HICs) on page 12
13. Replacing the controller canisters on page 12
14. Reconnecting the cables on page 13
15. Applying power on page 13
16. Restoring the drive security key (when replacing the controller and HIC as a unit) on page 14
17. After upgrading the HICs on page 14
18. Sending an upgrade notification to NetApp on page 15
Related information
NetApp E-Series and EF-Series Systems Documentation Center
NetApp Downloads
NetApp Interoperability Matrix Tool
Converting a Fibre Channel Host Interface Card to iSCSI
Converting an iSCSI Host Interface Card to Fibre Channel
Converting an InfiniBand HIC from iSER to SRP
Replacing a Controller Canister in the E5612 or E5624 Controller-Drive Tray to Replace a Failed Host Interface Card
Replacing a Controller Canister in the E5660 Controller Drive-Tray to Replace a Failed Host Interface Card
SANtricity Storage Manager 11.20 FC Configuration and Provisioning for Linux Express Guide
SANtricity Storage Manager 11.20 FC Configuration and Provisioning for VMware Express Guide
SANtricity Storage Manager 11.20 FC Configuration and Provisioning for Windows Express Guide
SANtricity Storage Manager 11.20 Infiniband Configuration and Provisioning for Linux Express Guide
SANtricity Storage Manager 11.20 SAS Configuration and Provisioning for Linux Express Guide
SANtricity Storage Manager 11.20 SAS Configuration and Provisioning for VMware Express Guide
SANtricity Storage Manager 11.20 SAS Configuration and Provisioning for Windows Express Guide
SANtricity Storage Manager 11.20 iSCSI Configuration and Provisioning for Linux Express Guide
SANtricity Storage Manager 11.20 iSCSI Configuration and Provisioning for VMware Express Guide
SANtricity Storage Manager 11.20 iSCSI Configuration and Provisioning for Windows Express Guide
2Changing the host protocol in the E5600 or EF560 by replacing hardware components

Managing Data Assurance
If you are currently using the Data Assurance (DA) feature and want to upgrade the host interface cards (HICs) to iSCSI or IB-
SRP, you must disable this feature on all volumes.
Steps
1. From the Array Management Window, select a volume, and then select Storage > Volume > Advanced > Disable Data
Assurance (DA).
2. In the Volumes with Data Assurance (DA) list box, select all volumes.
You must permanently disable the Data Assurance feature on all volumes. In addition, you cannot select volume groups in
this list, only individual volumes.
3. Click Disable.
The Confirm Disable Data Assurance dialog box is displayed.
4. In the Are you sure you want to disable Data Assurance on the selected volumes field, type yes.
5. Click OK.
6. For each data volume or disk pool, confirm that Data Assurance has been disabled.
Managing Synchronous Mirroring
The Synchronous Mirroring feature (also referred to as RVM) is supported only for Fibre Channel.
About this task
If you are upgrading from Fibre Channel to any other protocol, you must delete any synchronous mirrored pairs and deactivate
any synchronous mirroring relationships.
Attention: If you do not deactivate these relationships before upgrading the HICs, your system loses data access and data loss
might occur.
Steps
1. In the Array Management Window, select Help > Contents, and search for the topics related to Synchronous Mirroring.
2. Follow the guidelines and instructions in the online help to identify all synchronous mirroring volumes that might exist.
3. In the Logical pane, right-click a synchronous mirroring volume and select Copy Services > Synchronous Mirroring >
Remove Mirror Relationship.
4. Select all volumes, and click Remove.
5. After you delete all mirroring relationships, deactivate Synchronous Mirroring by selecting Copy Services > Mirroring >
Deactivate.
If you do not delete all mirroring relationships before deactivating mirroring, you receive an error.
In the pop-up window that appears asking you which feature to deactivate, select the synchronous mirroring checkbox.
Managing Data Assurance 3

Managing Asynchronous Mirroring
The Asynchronous Mirroring feature (also referred to as ARVM) is supported only for iSCSI and Fibre Channel.
About this task
If you are currently using asynchronous mirroring relationships and are upgrading your HICs to InfiniBand or SAS, you must
delete the mirrored pairs and deactivate the asynchronous mirroring relationships.
Steps
1. In the Array Management Window, access the online help and search for the topics related to Asynchronous Mirroring.
2. Follow the guidelines and instructions in the online help to remove all asynchronous mirrored pairs from the asynchronous
mirror groups.
Note: When removing each pair, select the Delete all repositories associated with this mirrored pair check box.
3. Follow the guidelines and instructions in the online help to delete all asynchronous mirror groups.
Cabling considerations
Before you upgrade the HICs, ensure that your replacement cables and any SFPs or QSFPs are compatible with the connectors
on the new HICs.
The following table lists the supported cables for E5600 and EF560 HICs:
HIC Cable
Data rate and
protocol Number of connectors Connector Type Length
16 Gbps Fibre
Channel 4 SFP+ OM2 SW optical 2, 3, 5, 10, 25m
SFP+ OM3 SW optical 50-150m
SFP+ OS2 LW optical 50-300m
12 Gbps SAS 4 MiniSAS-HD Passive copper 1-5m
MiniSAS-HD Active copper 8-15m
MiniSAS-HD Optical 5-100m
Fan-out cable type #2 Passive copper 2m
Fan-out cable type #3 Passive copper 2m
56 Gbps InfiniBand 2 QSFP+ Passive copper 1-3m
QSFP+ Optical 5-100m
10 Gbps iSCSI 4 SFP+ OM2 optical 2, 3, 5, 10,
25m
SFP+ OM3 optical 50-150m
Twin-Ax Passive copper 2-7m
1 Gbps iSCSI RJ-45 Passive copper 2-70m
4Changing the host protocol in the E5600 or EF560 by replacing hardware components

Preparing to replace hardware
You must perform a number of steps to prepare your system for changing the host protocol by replacing hardware, including
stopping host I/O operations and issuing a CLI command to remove any previously applied software feature packs.
Before you begin
• If you are converting to iSCSI or IB-SRP, you must have disabled Data Assurance on all volumes.
• If you were using Asynchronous Mirroring or Synchronous Mirroring, you have deleted all mirrored pairs and deactivated
all mirroring relationships, where applicable.
Steps
1. Gather support data about your storage array by using one of these methods:
• Use the storage management software to collect and save a support bundle of your storage array. From the Array
Management Window toolbar, select Monitor > Health > Collect Support Data Manually. Then, name and specify a
location on your system where you want to store the support bundle.
• Use the command-line interface (CLI) to run the save storageArray supportData command. From the Enterprise
Management Window, select the storage array and select Tools > Execute Script. In the upper half of the Script Editor
dialog box that is displayed, enter the following command, and select Tools > Verify and Execute from the menu:
save storageArray supportData;
Note: Gathering support data can temporarily impact performance on your storage array.
2. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For example, you can perform
these steps:
• Stop all processes that involve the LUNs mapped from the storage to the hosts.
• Ensure that no applications are writing data to any LUNs mapped from the storage to the hosts.
• Unmount all file systems associated with volumes on the array.
Note: The exact steps to stop host I/O operations depend on the host operating system and the configuration, which are
beyond the scope of these instructions. If you are not sure how to stop host I/O operations in your environment, consider
shutting down the host.
Attention: Possible data loss – If you continue this procedure while I/O operations are occurring, you might lose data.
3. If the storage array participates in a mirroring relationship, stop all host I/O operations on the secondary storage array.
4. Wait for five minutes to allow any data in cache memory to be flushed to disk.
5. From the title bar of the Array Management Window, select Monitor > Reports > Operations in Progress.
6. Wait for all operations shown on the Operations in Progress window to complete before continuing with the next step.
7. Disable any feature packs that might have been applied to the storage array in manufacturing or after you received the
system by performing the following steps:
a. From the Enterprise Management Window in SANtricity Storage Manager, select the storage array.
b. Select Tools > Execute Script.
The Script Editor dialog box is displayed.
Preparing to replace hardware 5

c. In the upper half of the dialog box, type the following command:
disable storageArray featurePack;
d. From the menu, select Tools > Verify and Execute.
The command syntax is verified, and the command is executed.
Recording the chassis serial number
In preparation for upgrading the HICs, you must record the chassis serial number for your storage array.
Steps
1. In the Enterprise Management Window tree view, double-click your storage array.
The Array Management Window opens.
2. In the Summary tab of the Array Management Window, click the View Storage Array Profile link.
3. Copy the value for Chassis Serial Number, and paste it into a text file.
Deciding whether you need to replace only the HIC or the controller and
HIC as a unit
You need to determine your Replacement Part Number to decide whether you need to replace only the HIC or the controller and
the HIC as a unit.
Steps
1. In the Array Management Window, click the Hardware tab.
2. In the Base Controller Properties section, check the value for Replacement Part Number.
6Changing the host protocol in the E5600 or EF560 by replacing hardware components

3. Decide whether you need to replace the entire controller canister or just the HICs, as follows:
• If the Replacement Part Number is E-X561206A-R6 or EF-X561206A-R6, you must replace the entire controller
canister. You cannot replace just the HICs. Go to Saving the drive security key on page 7.
• If the Replacement Part Number is not E-X561206A-R6 or EF-X561206A-R6, you can replace just the HIC. Go to
Powering down .
Saving the drive security key
If you need to replace the controller canisters and you are using the Drive Security feature, you must save the drive security key.
Steps
1. Go to the Array Management Window.
2. From the Storage Array menu, select Security > Drive Security > Save Key.
3. Save the security key to a location not on your storage array.
Powering down
After you have stopped I/O operations and verified the HIC protocol, you are ready to power down the storage array or flash
array.
Before you begin
• You must have saved the chassis serial number to a file.
• You must have collected a support bundle.
• You must have stopped host I/O operations and confirmed that no operations are in process.
• You must have removed all feature packs.
• If you need to replace both the controller and HIC as a unit and you are using the Drive Security feature, you must have
saved the drive security key.
Steps
1. Turn off both power switches on the controller-drive tray.
2. Wait for all LEDs on the controller-drive tray to go dark.
3. Turn off both power switches on any attached expansion drive trays.
4. Wait two minutes for drive activity to stop.
Removing the controller canisters
The controller canisters contain the controllers, HICs, and batteries. You must remove both controller canisters from the
controller-drive tray or flash array.
About this task
If you are replacing the controller and HIC as a unit, you must reuse the batteries.
Saving the drive security key 7

Steps
1. Put on antistatic protection.
Attention: Possible hardware damage – To prevent electrostatic discharge damage, use proper antistatic protection when
handling tray components.
2. Label each cable that is attached to the controller canisters.
Labels make it easier to replace the host cables and to reconnect the power cables, any expansion drive cables, and the
management cables after upgrading the HICs.
3. Disconnect all of the cables from the controller canisters.
If fiber-optic cables are present, use the two release levers to partially remove the controller canister. Opening these release
levers makes it easier to press down the fiber-optic cable release tab.
Attention: Potential degraded performance – To prevent degraded performance, do not twist, fold, pinch, or step on the
cables.
4. Follow these steps to remove controller A:
a. Unlock and rotate the release handles out to release the controller canister.
b. Using the release handles and your hands, pull the controller canister out of the tray.
Removing a controller canister from an E5612, E5624, or EF560 tray
51011-02
1Release handles
2 Controller canister
8Changing the host protocol in the E5600 or EF560 by replacing hardware components

Removing a controller canister from an E5660 controller-drive tray
1 Release handles
2 Controller canister
5. Set the controller canister on a flat, static-free surface.
6. Repeat these steps to remove controller B.
7. Determine if you need to remove the batteries as follows:
• If you are replacing only the HICs, you will reuse the controller canisters so you do not need to remove the batteries. Go
to Removing the HICs (if replacing only the HICs) on page 11.
• If you are replacing the controller and HIC as a unit, you must remove the batteries from the original controller canisters
and install them into the new controller canisters, as described in the next section.
Removing and replacing the battery (when replacing the controller and HIC as a unit)
If the Replacement Part Number is E-X561206A-R6 or EF-X561206A-R6, and you are replacing both controller canisters (not
just replacing the HICs), you must remove the batteries from the original controller canisters and install them into the new
controller canisters.
Steps
1. Remove the battery from the controller canister A by performing the following steps:
a. Press down on both of the top-cover latch buttons, and slide the top cover off the controller canister.
b. Release the tab that secures the battery to the controller canister.
Removing the controller canisters 9

56000-00
3
1
2
1 Top-cover latch buttons
2 Battery
3 Locking tab
c. Remove the battery by sliding it towards the rear of the controller canister.
d. Repeat these steps for controller B.
2. Install the batteries into the new controller canisters by performing the following steps:
a. Unpack the new controller canister, and set it on a flat, static-free surface with the top cover up.
Save the packing materials in case you need to return the old controller canisters.
b. Press down on both of the top-cover latch buttons, and slide the top cover off the controller canister.
c. Insert the battery at a slight downward angle into the controller canister.
d. Slide the battery into the canister, making sure it stays below the rivets on the wall of the canister.
e. Keeping the locking handle at a 45-degree angle, align the connectors at the bottom of the battery with the connectors on
the canister.
f. Push the battery down until you hear it click, and move the locking handle up to secure the battery to the controller
canister.
Attention: To make sure that the battery is seated correctly, you might need to slide it out and insert it again. You will
know it is secure when you hear it click into place and when the locking handle does not move out of its upright
position when you wiggle it.
g. Repeat these steps for the second controller canister.
3. Go to
Replacing the controller canisters on page 12.
10 Changing the host protocol in the E5600 or EF560 by replacing hardware components

Removing the HICs (if replacing only the HICs)
You must remove the HICs from both controller canisters before installing new ones.
Before you begin
You must be wearing an ESD wristband or have taken other antistatic precautions.
Steps
1. Remove the top cover from controller A.
Press down on both the top-cover latch buttons, and slide the top cover to the rear.
2. Unscrew the faceplate screws using a Phillips screwdriver, and remove the faceplate from the controller canister.
3. Unscrew the thumbscrews that secure the HIC to the controller card.
If the thumbscrews are overly tightened, use a Phillips screwdriver.
4. Detach the HIC from the controller card by lifting it up and gently sliding back.
1Top-cover latch buttons
2 Top cover
3 Thumbscrews
4 Host interface card
Removing the HICs (if replacing only the HICs) 11