Quest Payment Systems UT430 Operation manual

Unattended Payment Terminal
Installation & User Guide
152-0004-14

Copyright
This document contains proprietary information that is protected by copyright. All rights are
reserved. No part of this document may be disclosed to third parties photocopied reproduced or
translated into another language without the prior written permission of Quest Payment Systems.
This document is subject to change without notice.

Contents
Introduction........................................................................................................................ 1
Product Overview ............................................................................................................... 2
Machine Requirements ...................................................................................................... 3
Installation into a Machine ................................................................................................ 7
Power Requirements & Communications ........................................................................ 10
Communications Setup .................................................................................................... 11
Connecting a Printer (optional) ........................................................................................ 16
3G Enabling ...................................................................................................................... 16
3G Enabling (optional) ...................................................................................................... 17
Contactless - SAM Card Installation (optional) ................................................................ 21
Commissioning UT430 ...................................................................................................... 22
General Operation ............................................................................................................ 23
Software Controls ............................................................................................................. 23
General Cleaning .............................................................................................................. 25
Stolen Devices .................................................................................................................. 26
FCC Statement .................................................................................................................. 29
IC Statement ..................................................................................................................... 29
Warranty .......................................................................................................................... 30
Appendices ....................................................................................................................... 32

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Introduction
Please read and understand these guidelines to ensure correct installation and successful
commissioning of your UT430 Payment Terminal.
Note: The communication and power ports available on your UT430 will depend on the
configuration chosen at the time of purchase. This guide illustrates a UT430 with all possible ports
included.
Parts Checklist
Please check that your 'UT430 Standard Kit’ contains the following items:
Optional Accessories (available for purchase. Contact Quest on [phone])
 UT430 Payment Terminal
 2m Straight Ca le (QT720 DB9F to 10P10C)
 12V, 1.2A Plug pack
 Fastener Kit (2x M4 Nylok Nuts 2x M4-25L Thumbscrews 4x Plain Washers)
1. USB ca le (To connect UT430 to the Machine controller)
2. Ethernet Communications module (Ethernet cable required not supplied).
3. 3G Communications module

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Product Overview
1. Contact Card Reader
2. Display
3. PIN Entry keypad
4. Removal detection switches
5. Tap Zone - Contactless cards
6. Contactless transaction status indicators
7. Power indicator
8. Backplane connections
9. Drain tube attachment

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3
Machine Requirements
PANEL MOUNTING
UT430 has been designed to fit the recommended hole size as prescribed by the European
Vending Association document: CASHLESS VENDING SPECIFICATION EVA CVS 1.3
1. Cut-out Size: 86.4 x 108.7 4mm Max Corner Radius (3mm minimum)
2. Mounting Su strate: Minimum - 1.6mm Mild /Stainless steel 2.0mm Aluminium
3. Hardware required on Panel: M4 x 25mm Studs (Clinch or Weld)
4. Fasteners required: See Fastener Kit (provided)
5. Tools required: 7mm (M4) Socket
PANEL CUTOUT- See ppendix for a complete detailed drawing

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INTERNAL CLEARANCE SPACE REQUIRED
Please observe the space requirements inside the machine.
IMPORTANT
Note: If UT430 is connected via Ethernet, a clearance greater than 20mm may be required
behind UT430 (dependant on cable style)

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EXTERNAL CLEARANCE SPACE REQUIRED
Please observe the space requirements outside the machine.
IMPORTANT
Note: Ensure the sides of the metal enclosure near the protruding portion of the UT430 are kept
the minimum distances away as shown below. This will ensure reliable operation of the
Contactless reader.

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MECHANICAL SECURITY
If UT430 is mounted on a hinged door or fascia panel ensure the door or panel cannot be
removed during normal operation. This aspect is important to maintaining your PCI compliance.
RECOMMENDATIONS FOR PIN ENTRY PRIVACY
1. It is imperative that UT430 is installed in the machine in such a manner that prevents visual
observation of the PIN entry process. To achieve this ensure that:
2. Display instructions for the card holder to shield the PIN entry with his/her body.
3. If security cameras are to be used on site they must be installed in such a manner that it is
not possible to view or record the PIN entry process.

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Installation into a Machine
TOOLS REQUIRED
1. 7mm (M4) Socket
ASSEMBLY TO MACHINE
1. Ensure machine has been designed in accordance with the recommended cut out and
mounting studs prior to beginning installation (see Appendix A)
2. From inside the machine place UT430 through the cut out and over the internal mounting
studs. (UT430 is designed to protrude through the hole in the machine)
3. Starting with the top 2 studs fit the provided plain washer and M4 Nylok nuts onto the
studs. Ensure Nylok nuts are firmly tightened with #7 Socket Tool.
IMPORTANT
s a requirement of PCI v3.x, UT430 includes a 'Removal Detection' feature which is
comprised of physical sensors which detect if UT430 has been properly installed or
removed. Only correct installation will allow transactions to occur.
IMPORTANT
IMPORT NT: Ensure UT430 is fitted with the Black Silicone Gasket on the internal
flange. This component is critical to successfully installing the device.

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4. Fit plain washers on both bottom studs and fit the M4 Thumbscrews - finger tight only.
5. Check operation of Card slot by inserting a card if the card does not slide freely loosen the
thumbscrews until the card slot is free running.
6. Ensure there is no rattle and no visible gap between the flange of UT430 and the machine
mounting surface.
7. Mechanical installation of UT430 to the machine is now complete. Visually inspect the
outside of the Machine and UT430. Also check that the machine can be closed and no
interference exists between UT430 and other internal components / mechanisms.
IMPORTANT
Do not connect to the UT430 earth point. The earth point is not to be used.
FASTENER LOCATIONS
1. Plain Washer + M4 Nylok Nut
2. Plain Washer + M4 Nylok Nut
3. Plain Washer + M4 Thumbscrew
4. Plain Washer + M4 Thumbscrew

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DRAIN TUBE
If UT430 is situated where moisture could enter the card slot a Vinyl drain tube should be fitted to
direct water safely out of the machine. The tube can be pushed onto the barb fitting on UT430.
The other end of the tube must exit the machine in a safe manner. Length and exit location of
tube to be determined by machine manufacturer.
Hazard: Do not drain water near any electrical devices / connections
NOTE
Vinyl Drain tube is not supplied as standard by Quest.
Periodically check the tube for build-up and blockages. blockage could prevent
moisture draining out of the UT430 card slot.

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Power Requirements & Communications
POWER REQUIREMENTS
Input Voltage Range 5V-34V DC 14.4W max
Power can be supplied to UT430 in 3 different ways dependant on your implementation. Choose
one method below:
1. POS Port (using the Quest Serial
Connection Kit with 12V adaptor – supplied
as standard)
RJ 8P8C
2. PWR Port
Mini Universal Mate-N-Lok (TE Connectivity)
- 4 POS Plug Housing (Mfr Part No. 172167-1)
3. MDB Port
MiniFit Jr Plug Housing, Dual Row (Molex)
- 6 POS Plug Housing (Part No.39-01-2060)
Note: When UT430 is connected to a
Machine controller and power is supplied, a
green LED will illuminate on the back of
UT430 (next to PWR connector).
NOTE
The UT430 must be supplied by a Limited Power Source (LPS) or a Class 2 power
supply in accordance with the U.S. National Electrical Code.

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Communications Setup
1. SERIAL CONNECTION
Connect UT430 following the instructions on the diagram below:
the Modular plug to the UT430 modular socket labelled POS
the DB9 POS plug to the Machine controller
the 12V Power Adaptor to a 240V Power outlet (GPO)
POS port pinout on UT430
Pin Signal Description
1 NC Not Connected
2 POS-TX POS Transmit (Output)
3 POS-RX POS Receive (Input)
4 POS-VS POS 12V Supply Voltage ** Required if powering via serial port on machine**
5 GND Ground
6 POS-RTS POS Request to Send (Output) **Optional**
7 POS-CTS POS Clear to Send (Input) **Optional**
8 NC Not Connected

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2. USB CONNECTION (OPTIONAL)
UT430 has a full size 'B type' socket. Connect the 'B type' end of your USB cable to the socket
labelled USB. Connect the other end (type A) to the USB port on the machine controller.
The USB port is for communications only. Power must be supplied by either:
1. Using the Quest Power supply
2. Or, fitting a 12V ca le to the PWR port (See Power requirements section in this document)

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USB port pinout on UT430
Pin Signal Description
1 VCC +5V
2 D- Data -
3 D+ Data +
4 GND Ground

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3. MDB (MULTI DROP BUS) CONNECTION (OPTIONAL)
Connect UT430 by fitting:
the MDB ca le from the machine controller to the 6 pin socket labelled MDB
MDB port pinout on UT430
Pin Signal Description
1 MDB-VS MDB Supply Voltage
2 GND Ground
3 WAKEUP MDB Bidirectional Wakeup
4 MDB-TX MDB Transmit (Output)
5 MDB-RX MDB Receive (Input)
6 MDB-GND MDB Isolated Ground (for MDB-TX and -RX)
MiniFit Jr Plug Housing, Dual Row (Molex)
- 6 POS Plug Housing (Part No.39-01-2060)

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4. ETHERNET CONNECTION (OPTIONAL)
UT430 has a modular 8P8C connector (commonly referred to as RJ45) that follows the
TIA/EIA-568 wiring standard. If an optional Ethernet Communication module has been
fitted to UT430:
Connect your LAN Ca le to the UT430 socket labelled LAN
The Ethernet port is for communications only. Power must be supplied by either:
1. Using the Quest Power supply
2. Or, fitting a 12V ca le to the PWR port (See Power requirements section in this document)

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Connecting a Printer (optional)
UT430 allows connection of one Slave RS-232 Serial Receipt printer.
Connect the Modular plug from the printer to the socket on UT430 labelled PRN
PRN port pinout on UT430
3G Ena ling
Pin Signal Description
1 NC Not Connected
2 PRN-TX External Printer Transmit (Output)
3 PRN-RX External Printer Receive (Input)
4 NC Not Connected
5 GND Ground
6 PRN-RTS External Printer Request to Send (Output)
7 PRN-CTS External Printer Clear to Send (Input)
8 NC Not Connected

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3G Ena ling (optional)
UT430 is designed to accept a 3G Communications module (only available from Quest). The
standard configuration of UT430 does not include this 3G module unless arranged prior. However
the module can be fitted in the field by a qualified technician (contact Quest to obtain detailed
instructions).
To enable 3G communication on the UT430 you will need the following:
1. 3G Communications module from Quest installed into the UT430
2. 1/4" SMA Coaxial External Antenna
3. Cellular SIM card (Size: Mini SIM 25mm L x 15mm W)
ANTENNA REQUIREMENTS
When choosing a broadband antenna ensure the connector on the cable is:
•Standard Male SMA
•Screw-on coupling 1/4″- 36 threads (internally threaded)
•Male Pin (Standard polarity)
INSTALLATION
1. Ensure UT430 is off (no power connected)
2. Locate the SMA connector on the back of the UT430 (labelled ANT)