Quest Payment Systems UT430 Operation manual

Unattended Payment Terminal
Installation & User Guide
152-0004-14

Copyright
This document contains proprietary information that is protected by copyright. All rights are
reserved. No part of this document may be disclosed to third parties photocopied reproduced or
translated into another language without the prior written permission of Quest Payment Systems.
This document is subject to change without notice.

Contents
Introduction........................................................................................................................ 1
Product Overview ............................................................................................................... 2
Machine Requirements ...................................................................................................... 3
Installation into a Machine ................................................................................................ 7
Power Requirements & Communications ........................................................................ 10
Communications Setup .................................................................................................... 11
Connecting a Printer (optional) ........................................................................................ 16
3G Enabling ...................................................................................................................... 16
3G Enabling (optional) ...................................................................................................... 17
Contactless - SAM Card Installation (optional) ................................................................ 21
Commissioning UT430 ...................................................................................................... 22
General Operation ............................................................................................................ 23
Software Controls ............................................................................................................. 23
General Cleaning .............................................................................................................. 25
Stolen Devices .................................................................................................................. 26
FCC Statement .................................................................................................................. 29
IC Statement ..................................................................................................................... 29
Warranty .......................................................................................................................... 30
Appendices ....................................................................................................................... 32

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1
Introduction
Please read and understand these guidelines to ensure correct installation and successful
commissioning of your UT430 Payment Terminal.
Note: The communication and power ports available on your UT430 will depend on the
configuration chosen at the time of purchase. This guide illustrates a UT430 with all possible ports
included.
Parts Checklist
Please check that your 'UT430 Standard Kit’ contains the following items:
Optional Accessories (available for purchase. Contact Quest on [phone])
 UT430 Payment Terminal
 2m Straight Ca le (QT720 DB9F to 10P10C)
 12V, 1.2A Plug pack
 Fastener Kit (2x M4 Nylok Nuts 2x M4-25L Thumbscrews 4x Plain Washers)
1. USB ca le (To connect UT430 to the Machine controller)
2. Ethernet Communications module (Ethernet cable required not supplied).
3. 3G Communications module

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2
Product Overview
1. Contact Card Reader
2. Display
3. PIN Entry keypad
4. Removal detection switches
5. Tap Zone - Contactless cards
6. Contactless transaction status indicators
7. Power indicator
8. Backplane connections
9. Drain tube attachment

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3
Machine Requirements
PANEL MOUNTING
UT430 has been designed to fit the recommended hole size as prescribed by the European
Vending Association document: CASHLESS VENDING SPECIFICATION EVA CVS 1.3
1. Cut-out Size: 86.4 x 108.7 4mm Max Corner Radius (3mm minimum)
2. Mounting Su strate: Minimum - 1.6mm Mild /Stainless steel 2.0mm Aluminium
3. Hardware required on Panel: M4 x 25mm Studs (Clinch or Weld)
4. Fasteners required: See Fastener Kit (provided)
5. Tools required: 7mm (M4) Socket
PANEL CUTOUT- See ppendix for a complete detailed drawing

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INTERNAL CLEARANCE SPACE REQUIRED
Please observe the space requirements inside the machine.
IMPORTANT
Note: If UT430 is connected via Ethernet, a clearance greater than 20mm may be required
behind UT430 (dependant on cable style)

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5
EXTERNAL CLEARANCE SPACE REQUIRED
Please observe the space requirements outside the machine.
IMPORTANT
Note: Ensure the sides of the metal enclosure near the protruding portion of the UT430 are kept
the minimum distances away as shown below. This will ensure reliable operation of the
Contactless reader.

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6
MECHANICAL SECURITY
If UT430 is mounted on a hinged door or fascia panel ensure the door or panel cannot be
removed during normal operation. This aspect is important to maintaining your PCI compliance.
RECOMMENDATIONS FOR PIN ENTRY PRIVACY
1. It is imperative that UT430 is installed in the machine in such a manner that prevents visual
observation of the PIN entry process. To achieve this ensure that:
2. Display instructions for the card holder to shield the PIN entry with his/her body.
3. If security cameras are to be used on site they must be installed in such a manner that it is
not possible to view or record the PIN entry process.

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Installation into a Machine
TOOLS REQUIRED
1. 7mm (M4) Socket
ASSEMBLY TO MACHINE
1. Ensure machine has been designed in accordance with the recommended cut out and
mounting studs prior to beginning installation (see Appendix A)
2. From inside the machine place UT430 through the cut out and over the internal mounting
studs. (UT430 is designed to protrude through the hole in the machine)
3. Starting with the top 2 studs fit the provided plain washer and M4 Nylok nuts onto the
studs. Ensure Nylok nuts are firmly tightened with #7 Socket Tool.
IMPORTANT
s a requirement of PCI v3.x, UT430 includes a 'Removal Detection' feature which is
comprised of physical sensors which detect if UT430 has been properly installed or
removed. Only correct installation will allow transactions to occur.
IMPORTANT
IMPORT NT: Ensure UT430 is fitted with the Black Silicone Gasket on the internal
flange. This component is critical to successfully installing the device.