Quidel Lyme FIA Sofia 2 Service manual

Page 1of 3
Technical Bulletin
Sofia 2 Firmware 1.12 Update
The firmware update 1.12 on Sofia 2 brings many new features that continue to improve and automate
the platform. One of many notable features is the ability to connect the instrument to your network and
receive automatic firmware updates when they become available. This allows for seamless future updates
of Sofia 2 without the need for user intervention.
Firmware 1.12/1.11 –Sofia 2 Updates
◼Connected Customer automatic firmware updates
◼Virena® data transmission over Internet
◼Wi-Fi capability
◼Ability to send system log files to Quidel over Internet
◼Improve touch screen calibration
◼Auto-print feature to print results when a sample, QC, or calibration is executed, if a printer is
connected
◼Upgraded virtual keyboard for improved data entry
◼Retroactively exporting patient data to USB
◼Manual barcode scanning option
Materials needed for upgrade
To upgrade your firmware, you will need a blank USB flash drive with at least 1 GB of storage capability
and formatted as FAT32 or FAT. Download the Sofia 2 Firmware 1.12 from the MyQuidel.com Customer
Portal.
Note: To upgrade Sofia 2 to 1.12, you may need to install intermediate firmware versions based on the
version currently installed on your Sofia 2. To check your firmware version, log in to Sofia and, using the
Supervisor ID or the Default ID 1234, log in to the Supervisor Menu. From the Supervisor Menu go to
Statistics → View Analyzer info. The current firmware version should be listed. The MyQuidel.com
Customer Portal will recommend the appropriate firmware to download based on your current firmware
version.
Prior to upgrading –cleaning cassette drawer: Please refer to the notes below BEFORE proceeding
Prior to beginning the firmware update process, a cleaning of the cassette drawer should be performed
while the instrument is powered off.
1. Turn off Sofia 2 by holding down the black power button on the back of the instrument until the
screen goes dark. Unplug the power cord.

Page 2of 3
2. Gently pull the cassette drawer out until it stops, then turn your Sofia 2 over and press the
button on the bottom as shown below. The drawer can then be removed.
3. Use a soft cloth with 70% alcohol to clean the entire drawer, including the orange tabs on either
side of the drawer. Do NOT clean the interior of Sofia 2 or submerge drawer in cleaning solution.
4. After cleaning the drawer, reinsert it carefully, aligning the rails of the drawer into the tracks of
Sofia 2. Reconnect the power cord. The instrument should restart automatically.
To Update Sofia 2 Firmware 1.12
1. From the Home Screen, navigate to the Supervisor Menu
2. Log in to Sofia 2 using your Supervisor ID. The Default ID of 1234 may also be used.
3. Select Export, Import, Delete.
4. Completely insert the USB Flash drive containing the updated firmware version file. The USB is
properly seated when you see the USB icon on the top left of the Sofia 2 screen.
5. Use the left <or right >arrows in the first field to select Import.
6. In the next field, use the left <or right >arrows to select Firmware.
7. Ensure that the default USB icon is selected, then select ✓to import Sofia 2 Firmware.
8. Prior to installation, a pop-up window will appear asking the user if they wish to proceed with the
upgrade. Select ✓to confirm.
9. Sofia 2 will complete a self-installation. This process will take several minutes. Upon completion,
the user will be directed to verify date and time settings of the instrument.
To enable Automatic Updates
1. From the Home Screen, navigate to the Supervisor Menu
2. Log in to Sofia 2 using your Supervisor ID. The Default ID of 1234 may also be used.
3. Select Settings followed by Connect to Quidel and follow the onscreen instructions to connect
Sofia 2 either to ethernet or Wi-Fi. Reference the QuickStart Guide for further instructions
Visit connectme.quidel.com to view instructional videos and Frequently Asked Questions about the
Sofia 2 upgrade process.
If you have any questions regarding the use of this product or to report a problem, please contact Quidel
Technical Support at 1.800.874.1517 (in the U.S.) or [email protected]. If outside the U.S.,
further information can be obtained from your distributor, or directly from Quidel at one of the numbers
listed below. Reference quidel.com to see more options for Support.

Page 3of 3
Country
Phone
E-Mail Address
Europe, Middle East and Africa
[phone] (main)
0 1800 200441 (toll free)
[e-mail]
Austria
[phone]
Belgium
[phone]
France
0 (805) 371674
Germany
[phone]
Netherlands
0 800 0224198
Switzerland
0 800 554864
United Kingdom
0 800 3688248
Ireland
[phone]
Italy
[phone]
North America, Asia-Pacific, Latin America
858.552.1100
[email protected]m
Canada
437.266.1704 (main)
888.415.8764 (toll free)
[email protected]m
China
0400 920 9366 or
[phone]
[e-mail]
You may also visit our website at quidel.com for information on Quidel’s line of Rapid Diagnostics,
Molecular Diagnostics, Cell Culture and Specialty Products (Bone Health and Autoimmune &
Complement). Other product information available on our website includes: CPT codes, CLSI procedure
guides, SDS, and Package Inserts.
TB202991400EN00 (09/21)