Radio Shack AFX-500 User manual

Cat. No. 43-1247
OWNER’S MANUAL
Please read before using this equipment.
AFX-500
Small Business Fax Switch

2
INTRODUCTION
Y
our RadioShack AFX-500 Small Business Fax Switch lets
y
ou connect a telephone, answering machine, fax machine,
a
nd modem to a single telephone line, eliminating the expense
o
f installing additional phone lines. Your AFX-500 is easy to in-
s
tall. It connects to an existing telephone jack and requires no
s
pecial wiring.
Y
ou can operate your AFX-500 in one of two modes:
• Automatic mode: the AFX-500 answers each call on the
first ring and automatically routes the call to the correct
device.
• Semiautomatic mode: the AFX-500 rings your phone six
times, giving you or your answering machine time to
answer the call. If you do not answer, the AFX-500 auto-
matically routes the call to the correct device.
Y
our AFX-500 is easy to operate and preset to work correctly
f
or most installations, but you can easily customize its opera-
t
ion to suit your needs. Its built-in features are designed to
w
ork with the distinctive ring, Caller ID, and voice mail servic-
e
s provided by most phone companies.
I
mportant Information
T
o use Caller ID, distinctive ring, and voice mail services, you
m
ust be in an area where these services are available and you
m
ust subscribe to those services.
T
he AFX-500 is
not
compatible with call forwarding services.
T
his fax/data switch has been tested and found to comply with
a
ll applicable standards.
SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
W
hen using your telephone equipment, basic safety precau-
t
ions should always be followed to reduce the risk of fire, elec-
t
ric shock and injury to persons, including the following:
1. Do not use this product near water, for example, near a
bath tub, wash bowl, kitchen sink or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) dur-
ing an electrical storm. There may be a remote risk of
electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicin-
ity of the leak.
4. Use only the power cord indicated in this manual.
READ THIS BEFORE INSTALLATION
The AFX-500 conforms to federal regulations and you can
connect it to most phone lines. However, each device that you
connect to the telephone line draws power from the line. We
refer to this power draw as the phone’s
ringer equivalence
number
, or REN. The REN is on the bottom of your phone.
If you use more than one phone or other device on the line,
add up all the RENs. If the total is more than five, your phones
might not ring. In rural areas, a total REN of three might impair
ringer operation. If ringer operation is impaired, remove one of
the devices from the line.
FCC STATEMENT
The AFX-500 complies with Part 68 of
FCC Rules
. You must,
upon request, provide the FCC registration number and the
REN to your phone company. These numbers are on the bot-
tom of your AFX-500.
Note: You must not connect your AFX-500 to any of the fol-
lowing:
• coin-operated systems
• party-line systems
• most electronic key phone systems
This symbol is intended to alert you to the presence of uninsulated
dangerous voltage within the product’s enclosure that might be of
sufficient magnitude to constitute a risk of electric shock. Do not
open the product’s case.
This symbol is intended to inform you that important operating and
maintenance instructions are included in the literature accompany-
ing this product.
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF
ELECTRIC SHOCK, DO NOT REMOVE
COVER OR BACK. NO USER-SERVICE-
ABLE PARTS INSIDE. REFER SERVIC-
ING TO QUALIFIED PERSONNEL.
Warnin
g
: To prevent fire or shock
hazard, do not expose this prod-
uct to rain or moisture.
CAUTION
!
!
© 1998 Tandy Corporation.
All Rights Reserved.
RadioShack is a registered trademark used by Tandy Corporation.

3
C
ONTENTS
I
nstallation ........................................................................................................................................................................................................... 4
Connectin
g
to the Telephone Line .................................................................................................................................................................. 4
Connectin
g
to a Telephone System ............................................................................................................................................................... 4
Connectin
g
Telephone Devices to the AFX-500 ............................................................................................................................................ 4
Connectin
g
to Power ...................................................................................................................................................................................... 5
Mountin
g
on a Wall ........................................................................................................................................................................................ 5
Preparin
g
an Answerin
g
Machine for Use with the AFX-500 ......................................................................................................................... 6
Installin
g
an Optional Voice Data Guard ........................................................................................................................................................ 6
B
asic Operation ................................................................................................................................................................................................... 7
Operatin
g
Modes ............................................................................................................................................................................................ 7
Automatic Rin
g
Reduction ...................................................................................................................................................................... 7
Receivin
g
Voice Calls ..................................................................................................................................................................................... 7
Usin
g
an Answerin
g
Machine ......................................................................................................................................................................... 8
Answerin
g
Machine Remote Operation .................................................................................................................................................. 8
Usin
g
a Distinctive Rin
g
Service .................................................................................................................................................................... 8
Usin
g
Voice Mail ............................................................................................................................................................................................. 8
Receivin
g
Faxes ............................................................................................................................................................................................. 9
Usin
g
Transfer Codes ............................................................................................................................................................................. 9
Receivin
g
Modem Calls ................................................................................................................................................................................. 9
Usin
g
Transfer Codes ............................................................................................................................................................................. 9
S
pecial Features ................................................................................................................................................................................................ 10
Pro
g
rammin
g
Quick Start ............................................................................................................................................................................. 10
Pro
g
rammin
g
the AFX-500 .......................................................................................................................................................................... 12
Pro
g
rammin
g
throu
g
h the Phone Jack ................................................................................................................................................. 12
Pro
g
rammin
g
from a Remote Phone .................................................................................................................................................... 12
Command Descriptions ................................................................................................................................................................................ 12
Operatin
g
Mode .................................................................................................................................................................................... 12
Remote Access Security Code ............................................................................................................................................................. 12
Automatic No Answer Transfer ............................................................................................................................................................. 13
Automatic Answerin
g
Machine Transfer ............................................................................................................................................... 13
Automatic Answerin
g
Machine Transfer Timer ..................................................................................................................................... 13
Automatic Rin
g
Reduction .................................................................................................................................................................... 13
Automatic Rin
g
Reduction Reset .......................................................................................................................................................... 14
Automatic Rin
g
Reduction Reset Timer ................................................................................................................................................ 14
Extension Detection .............................................................................................................................................................................. 14
Outbound Voice Exclusion .................................................................................................................................................................... 14
Answer Any Jack .................................................................................................................................................................................. 14
Rotary (Pulse) Dial Transfer ................................................................................................................................................................. 15
Pound Key (#) Transfer Required ......................................................................................................................................................... 15
Answerin
g
Machine and Phone Jacks Transfer Code .......................................................................................................................... 15
Fax and Fax/Modem Jacks Transfer Code ........................................................................................................................................... 15
Sin
g
le Tone Detection ........................................................................................................................................................................... 16
Sin
g
le Tone Detection Timer ................................................................................................................................................................. 16
Fax Alert Tone Detection ....................................................................................................................................................................... 16
V.25 Modem Tone Detection ................................................................................................................................................................. 16
Reverse Modem Tone Detection ........................................................................................................................................................... 16
Jack Tone Assi
g
nment .......................................................................................................................................................................... 17
Distinctive Rin
g
Service Detection ........................................................................................................................................................ 17
Distinctive Rin
g
Service Assi
g
nment .................................................................................................................................................... 17
Remote Messa
g
e Notification ............................................................................................................................................................... 18
RMN Conditions .................................................................................................................................................................................... 18
RMN Phone Number ............................................................................................................................................................................. 18
Caller ID ................................................................................................................................................................................................ 18
Rin
g
s to Answer Call ............................................................................................................................................................................. 18
Rin
g
s to Answerin
g
Machine and Phone Jacks .................................................................................................................................... 19
Rin
g
s to Fax and Modem Jacks ............................................................................................................................................................ 19
Phantom Rin
g
Style .............................................................................................................................................................................. 19
Reset to Default Settin
g
s ...................................................................................................................................................................... 19
T
roubleshooting ................................................................................................................................................................................................ 20
C
are and Maintenance ...................................................................................................................................................................................... 21
The FCC Wants You to Know ...................................................................................................................................................................... 22
Li
g
htnin
g
...................................................................................................................................................................................................... 22

4
INSTALLATION
Y
ou can set the AFX-500 on a flat surface or mount it on a wall
(
see “Mounting on a Wall” on Page 5). Choose a location that
i
s:
• near an AC outlet
• near a telephone line jack
• out of the way of normal activities
• at least 2 feet away from any electronic equipment
N
otes:
• Your AFX-500 connects directly to a modular telephone
line jack. If your telephone wiring does not have a modular
jack, you can update the wiring yourself using jacks and
adapters available at your local RadioShack store, or have
the telephone company update the wiring for you.
• The USOC number of the jack to be installed is RJ11C.
• The socket-outlet shall be installed near the equipment
and shall be easily accessible.
C
ONNECTING TO THE TELEPHONE LINE
T
o connect the AFX-500 to a single phone line, plug one end
o
f the supplied modular telephone line cord into the TEL LINE
j
ack on the back panel, and plug the other end into a modular
t
elephone line jack.
Y
ou can use the AFX-500 if you have more than one phone
l
ine by connecting it to one of the lines. However, the AFX-500
w
ill only process calls on that line.
C
onnecting to a Telephone System
A
telephone system consists of two or more incoming lines, a
s
witching device, and any number of extensions. The AFX-
5
00 works with either KSU or PBX systems.
T
o work properly with a telephone system, the AFX-500 must
b
e connected between the system and the phone company’s
i
ncoming lines. If there are multiple incoming lines, connect
t
he AFX-500 to the last line in the rollover order. Also, all
e
quipment on that line must connect directly to the AFX-500.
You should be familiar with telephone wiring to connect the
AFX-500 to a telephone system. If you have questions or are
not confident that you can correctly install the AFX-500, con-
tact a professional installer or your local phone company.
Caution: Do not connect the AFX-500 directly to a telephone
system phone jack. You might damage your phone system.
CONNECTING TELEPHONE DEVICES TO
THE AFX-500
To connect a fax machine
, plug its modular cord into the FAX
jack on the back panel of the AFX-500. Set the fax machine’s
ring number to two or three rings.
To connect a modem
, plug the modular cord from its line input
jack into the FAX/MODEM jack on the AFX-500. Set the mo-
dem’s ring number to one ring.
TEL
LINE ANSWERING MACHINE PHONE FAX FAX/ MODEM
LINKED PORTS
12VAC
TEL
LINE ANSWERING MACHINE PHONE FAX FAX/
MODEM
LINKED PORTS
Telephone
System
1
2
3
4
1
2
3
4
TEL
LINE ANSWERING MACHINE PHONE FAX FAX/ MODEM
LINKED PORTS
TEL
LINE ANSWERING MACHINE PHONE FAX FAX/ MODEM
LINKED PORTS

5
Note: When the computer is turned on, the fax/modem an-
swers fax calls. If the computer is turned off, the fax machine
answers fax calls.
To connect an answering machine
, plug the modular cord
from its line input jack into the AFX-500’s ANSWERING MA-
CHINE jack. Also, see “Preparing an Answering Machine for
Use with the AFX-500” on Page 6.
To connect a telephone
, plug the telephone’s modular plug
into the AFX-500’s PHONE jack.
Note: If you connect a Caller ID system between the PHONE
jack and the telephone, you must program the AFX-500 to use
your Caller ID service (see “Caller ID” on Page 18).
CONNECTING TO POWER
Caution: The supplied AC adapter supplies 12 volts AC and
delivers at least 830 mA. Its plug fits the AFX-500's 12V AC
jack. Using an adapter that does not meet these specifications
could damage the AFX-500 or the adapter.
Plug the supplied adapter’s barrel plug into the 12 VAC jack o
n
the back panel, then plug the adapter into a standard AC out
-
let. The POWER indicator on the front of the AFX-500 lights.
Notes:
• If power fails, your AFX-500 passes incoming calls to th
e
ANSWERING MACHINE and PHONE jacks, allowing norma
l
use of the telephone.
• The POWER indicator flashes during calls.
MOUNTING ON A WALL
To mount the AFX-500 directly on a wall, you need two screw
s
(not supplied) with heads that fit the keyhole slots on the bot
-
tom of the case.
1. Drill two holes 31/4inches (83 mm)
apart. Then thread a screw into each
hole, letting the heads extend about 3/16
inch (5 mm) from the wall.
2. Route the connected modular line cords through the lin
e
guides on the bottom of the AFX-500.
3. Place the keyhole slots on the bottom of the AFX-500 ove
r
the screws and slide the AFX-500 downward to secure it.
TEL
LINE ANSWERING MACHINE PHONE FAX FAX/ MODEM
LINKED PORTS
TEL
LINE ANSWERING MACHINE PHONE FAX FAX/ MODEM
LINKED PORTS
TEL
LINE ANSWERING MACHINE PHONE FAX FAX/ MODEM
LINKED PORTS
12VAC
ANSWERING
MACHINE PHONE FAX FAX/ MODEM
LINKED PORTS
3/16
"
31/4"
Line
Guides
Line
Guides

6
PREPARING AN ANSWERING MACHINE
FOR USE WITH THE AFX-500
1. Be sure the connected answering machine is set to
answer calls in less than six rings, because the AFX-500
rings the ANSWERING MACHINE and PHONE jacks six
times before routing the call to the FAX and FAX/MODEM
jacks (see “Automatic Ring Reduction” on Page 7).
2. Because some fax machines do not send a fax alert tone,
your outgoing message should give callers instructions on
how to send a fax (see “Receiving Faxes” on Page 9).
For example:
Hello. Please leave your name and phone
number at the tone. If you want to send a fax, press # 1 1
on your touch-tone phone, then press START on your fax
machine.
For the best performance, your outgoing message should
be 15–20 seconds long with four seconds of silence at the
beginning of the message. The silence gives the AFX-500
time to detect fax alert tones, modem tones, or transfer
codes.
I
NSTALLING AN OPTIONAL VOICE DATA
G
UARD
I
f an extension phone is in use, the AFX-500 does not let its
c
onnected telephone devices access the line or interrupt the
c
all.
H
owever, to prevent an extension phone from interrupting a
f
ax or data call in progress through the AFX-500, you must
p
lug that device into an optional voice data guard, such as Ra-
d
ioShack Cat. No. 43-107.

7
BASIC OPERATION
The AFX-500 manages your incoming calls by listening for a
fax alert tone, transfer code, or modem tone, then routing the
call to the correct jack.
•A
fax alert tone
(CNG tone) is a signal sent by most fax
machines to tell the receiving device that a fax will be
transmitted. It is a beep that repeats every three seconds.
•A
transfer code
is a signal that a caller can enter on a
touch-tone phone to tell the AFX-500 how to route the call.
# 1 1 transfers a call to the FAX and FAX/MODEM jacks.
# 8 1 transfers a call to the ANSWERING MACHINE and
PHONE jacks.
•A
modem tone
is a signal sent by some modems. The
AFX-500 can be set to detect
reverse
modem tones and
V.25
modem tones. (See your modem’s owner’s manual
for more information.)
If the AFX-500 does not detect one of these signals, it routes
the call according to the operating mode you have set.
Notes:
• You can change the preset transfer codes. See “Answer-
ing Machine and Phone Jacks Transfer Code” on Page 15
or “Fax and Fax/Modem Jacks Transfer Code” on
Page 15.
• The AFX-500 is preset to detect fax alert tones but not
modem tones. To set the AFX-500 to detect modem tones,
see “V.25 Modem Tone Detection” on Page 16 or
“Reverse Modem Tone Detection” on Page 16.
OPERATING MODES
The AFX-500 operates in one of two modes — automatic or
semiautomatic. It comes preset to operate in automatic mode.
In
automatic mode
, the AFX-500 answers a call on the first
ring and listens for a fax alert tone, transfer code or modem
tone.
• If it detects any of these signals, it routes the call to the
FAX and FAX/MODEM jacks.
• If it does not detect one of these signals within four sec-
onds, it routes the call to the ANSWERING MACHINE and
PHONE jacks. If the call is not answered within six rings
(see “Automatic Ring Reduction”), the AFX-500 routes it
back to the FAX and FAX/MODEM jacks.
In
semiautomatic mode
, the AFX-500 routes incoming calls to
the ANSWERING MACHINE and PHONE jacks.
• If a call is not answered within six rings, the AFX-500
routes it to the FAX and FAX/MODEM jacks (see “Automatic
Ring Reduction”).
• If you or your answering machine answer the call before i
t
is routed, the AFX-500 still listens for a fax alert tone
,
transfer code, or modem tone. If it detects any of thes
e
signals, it routes the call to the FAX and FAX/MODE
M
jacks.
Follow these steps to change the operating mode.
1. Lift the handset of the phone connected to the PHON
E
jack.
2. Press
#, then:
• to change to semiautomatic mode, enter 2 1 1
• to change to automatic mode, enter 2 1 0
3. Press to save the new setting. The phone beeps thre
e
times.
4. Press again, then hang up.
Automatic Ring Reduction
When the AFX-500 routes a call to the ANSWERING MACHIN
E
and PHONE jacks, it allows six rings for you or your answerin
g
machine to answer before it routes the call to the FAX an
d
FAX/MODEM jacks.
After the AFX-500 has routed a call to the FAX and FAX/MO
-
DEM jacks, it reduces the number of rings on subsequent call
s
from six to two, so the next fax call can connect sooner. It au
-
tomatically resets the number of rings to six after 10 minute
s
of inactivity on the FAX and FAX/MODEM jacks. Or, you ca
n
manually reset it by placing a call on any phone on the sam
e
line (or by just picking up the phone then hanging it up).
With automatic ring reduction turned off, the AFX-500 alway
s
allows six rings when it routes a call to the ANSWERING MA
-
CHINE and PHONE jacks. To turn automatic ring reduction of
f
or on, see “Automatic Ring Reduction” on Page 13.
RECEIVING VOICE CALLS
To answer a call, pick up any phone on the same line as th
e
AFX-500. If it is a voice call, talk as usual. Otherwise:
• If you hear a fax alert tone, simply hang up. The AFX-50
0
routes the call to the FAX and FAX/MODEM jacks.
• If you hear only silence, the call might be from a modem o
r
a fax machine that does not send alert tones. To transfe
r
the call to the FAX and FAX/MODEM jacks, enter # 1 1 o
n
any touch-tone phone on the same line as the AFX-500
,
then hang up. If you are using a pulse (rotary) phone tha
t
is directly connected to the AFX-500, dial 3 to transfer th
e
call.

8
N
otes:
• If the AFX-500 is set to automatic mode when a call
comes in, extension phones ring only once, then the
phone connected to the PHONE or ANSWERING MACHINE
jack starts to ring. You can answer the call on any exten-
sion, even if it is not ringing.
• In automatic mode, the AFX-500 prevents the FAX and
FAX/MODEM jacks from interrupting the ANSWERING
MACHINE
and
PHONE jacks, so you cannot use the fax
machine’s phone to answer incoming calls. To be able to
answer calls with the fax machine’s phone, you must turn
on the “Answer Any Jack” feature (see “Answer Any Jack”
on Page 14).
USING AN ANSWERING MACHINE
W
hen your answering machine answers a call, the AFX-500
m
onitors the call for a fax alert tone, transfer code, or modem
t
one. If it detects one of these signals, it routes the call to the
F
AX and FAX/MODEM jacks.
W
hen your answering machine answers, the caller can record
a
message, enter a transfer code, or both. That way a caller
c
an, for example, leave a voice message and send a fax on
t
he same call.
N
ote: Calls from fax machines that do not send a fax alert
t
one will be routed to the ANSWERING MACHINE jack. Be-
c
ause many answering machines disconnect a call if they de-
t
ect only silence, you can program the AFX-500 to
a
utomatically route a call to the FAX and FAX/MODEM jacks if
t
he answering machine disconnects the call within 30 sec-
o
nds. See “Automatic Answering Machine Transfer” on
P
age 13.
A
nswering Machine Remote Operation
T
o use your answering machine’s remote operation features
(
for example, to retrieve your messages), follow these steps.
1. Dial the AFX-500.
2. When the answering machine answers, press on a
touch-tone phone.
3. Follow the remote operation procedures for your answer-
ing machine.
4. When you finish, hang up.
USING A DISTINCTIVE RING SERVICE
Most phone companies offer a distinctive ring service. This
service lets a single phone line use two or three phone num-
bers, with each number having a different ring pattern. For ex-
ample, your main number might be assigned one long ring,
your second number two short rings, and your third number
three short rings.
The AFX-500 recognizes distinctive rings, so you can program
it to route each ring pattern to a particular jack. That way, for
example, you can use one number for voice calls and another
for fax or data calls.
To use distinctive ring service to route your incoming calls, you
must turn on distinctive ring detection (see “Distinctive Ring
Service Detection” on Page 17).
With distinctive ring detection turned on, the AFX-500 pro-
cesses calls as follows:
• Calls to the main number are routed to the ANSWERING
MACHINE and PHONE jacks.
• Calls to the second number are routed to the FAX and
FAX/MODEM jacks.
• Calls to the third number are not answered.
To change the preset jack assignments for each distinctive
ring, see “Distinctive Ring Service Assignment” on Page 17.
USING VOICE MAIL
To use your AFX-500 with a voice mail service from your local
phone company, you must also subscribe to the phone com-
pany’s distinctive ring service (see “Using a Distinctive Ring
Service”) and turn on the AFX-500’s distinctive ring detection
(see “Distinctive Ring Service Detection” on Page 17).
When distinctive ring detection is turned on, the AFX-500 is
preset to ignore calls to the third number, which lets your voice
mail service process the call.
Use the third number for your
voice mail.
To use a different number for voice mail, program the AFX-
500 to ignore that number (see “Distinctive Ring Service As-
signment” on Page 17).

9
RECEIVING FAXES
Most fax machines send a fax alert tone before transmitting a
fax. When the AFX-500 detects a fax alert tone, it automatical-
ly routes the call to the FAX and FAX/MODEM jacks.
Fax calls can also be routed using transfer codes or a distinc-
tive ring service (see “Using a Distinctive Ring Service” on
Page 8).
Using Transfer Codes
For fax machines that do not transmit alert tones, the caller
can enter a transfer code to route the call to the FAX and FAX/
MODEM jacks. You can tell callers how to enter the code be-
fore they fax you, or you can record the instructions on your
answering machine (see “Preparing an Answering Machine for
Use with the AFX-500” on Page 6).
Callers must follow these steps to transfer a call to the FAX
and FAX/MODEM jacks.
1. Call the AFX-500.
2. When it answers, press # 1 1 on a touch-tone phone.
3. Press the fax machine’s START or SEND button.
You can also transfer a call yourself by pressing # 1 1 on any
touch-tone phone on the same line as the AFX-500. If you are
using a pulse (rotary) phone that is connected directly to the
AFX-500, dial 3 to transfer the call.
RECEIVING MODEM CALLS
Unlike most fax machines, most modems do not send an alert
tone. Modem calls must be routed using transfer codes or by
using a distinctive ring service (see “Using a Distinctive Ring
Service” on Page 8).
Note: For modems that send an alert tone, you can set the
AFX-500 to detect the tone. See “V.25 Modem Tone Detec-
tion” on Page 16 or “Reverse Modem Tone Detection” on
Page 16.
Using Transfer Codes
To have the calling modem automatically send the require
d
transfer code, the caller must insert the code in the modem’
s
dialing string immediately following the phone number.
• To connect to the AFX-500 while it is set to automati
c
mode, add the following to the modem’s dialing string.
, # 1 1 , # 1 1 , # 1 1 , # 1 1
• To connect to the AFX-500 while it is set to semiautomati
c
mode, add the following to the modem’s dialing string.
, , , # 1 1 , # 1 1 , # 1 1 , # 1 1
Notes:
• A comma (,) in most modems’ dialing string inserts a two
-
second pause. If the caller’s modem uses a longer o
r
shorter pause, have them adjust the dialing string accord
-
ingly.
• The code string for semiautomatic mode is designed fo
r
an answering machine set to answer after two rings. I
f
your answering machine is set to answer after more tha
n
two rings, have the caller add a 6-second pause for eac
h
additional ring.
• If the caller is calling long distance, have them add a four
-
second pause to the beginning of the code string.

10
S
PECIAL FEATURES
PROGRAMMING QUICK START
T
his section provides a quick reference for experienced users to program the AFX-500. For a complete description of each fea-
t
ure, see “Command Descriptions” on Page 12.
T
he AFX-500 has many special features that let you customize its operation to fit your needs. Using a touch-tone phone — one
c
onnected to the AFX-500’s phone jack or a remote phone — enter commands using the format:
# [command] [options]
W
hen you finish entering commands, press again to save your changes.
Feature Command Options Default See Page
Operatin
g
Mode 21 0 — Automatic
1 — Semiautomatic 210 12
Remote Access Security Code 60 1–4 Di
g
its None 12
Automatic No Answer Transfer 00 (Off)
10 (On) On 13
Auto Answerin
g
Machine Transfer 01 (Off)
11 (On) Off 13
Automatic Answerin
g
Machine Transfer Timer 50 0–99 Seconds 30 13
Automatic Rin
g
Reduction 02 (Off)
12 (On) On 13
Automatic Rin
g
Reduction Reset 03 (Off)
13 (On) On 14
Automatic Rin
g
Reduction Reset Timer 51 1–60 Minutes 10 14
Extension Detection 04 (Off)
14 (On) On 14
Outbound Voice Exclusion 05 (Off)
15 (On) On 14
Answer Any Jack 06 (Off)
16 (On) Off 14
Rotary (Pulse) Dial Transfer 07 (Off)
17 (On) On 15
Pound Key Transfer Required 08 (Off)
18 (On) On 15
Answerin
g
Machine and Phone Jacks Transfer Code 61 0–9999 Di
g
its 0 15
Fax and Fax/Modem Jacks Transfer Code 62 0–9999 Di
g
its 11 15
Sin
g
le Tone Detection 010 (Off)
110 (On) On 16
Sin
g
le Tone Detection Timer 53 4–30 Seconds 10 16
Fax Alert Tone Detection 011 (Off)
111 (On) On 16
V.25 Modem Tone Detection 012 (Off)
112 (On) Off 16

11
Reverse Modem Tone Detection 013 (Off)
113 (On) Off 16
Jack Tone Assi
g
nment 3 0–7 07 17
Distinctive Rin
g
Service Detection 014 (Off)
114 (On) Off 17
Distinctive Rin
g
Service Assi
g
nment 80 0–3 12 17
Remote Messa
g
e Notification 017 (Off)
117 (On) Off 18
RMN Conditions 70 1–3 1 18
RMN Phone Number 71 Up to 16 Di
g
its None 18
Caller ID 016 (Off)
116 (On) Off 18
Rin
g
s to Answer Call 40 1–99 Rin
g
s1 18
Rin
g
s to Answerin
g
Machine and Phone Jacks 41 1–99 Rin
g
s6 19
Rin
g
s to Fax and Modem Jacks 42 1–99 Rin
g
s 3 19
Phantom Rin
g
Style 82 0–4 Styles 0 19
Reset to Default Settin
g
s 999 None None 20
Feature Command Options Default See Page

12
PROGRAMMING THE AFX-500
Y
ou can program the AFX-500’s special features using a
t
ouch-tone telephone connected to the PHONE jack, or from a
r
emote touch-tone telephone. The following sections describe
b
oth programming procedures. See “Command Descriptions”
f
or a detailed description of each command.
N
otes:
• If you wait more than 8 seconds between keypresses, the
AFX-500 exits programming without saving any changes.
• You might hear a slight buzz while programming the AFX-
500. This is not a malfunction.
Programming through the Phone Jack
1. Lift the handset of the phone connected to the PHONE
jack.
2. Press #on the phone’s keypad within 5 seconds.
3. Enter the command for the feature you want to change,
then press . The AFX-500 beeps three times. Repeat
this step for each feature you want to change.
Note: If you make a mistake entering a touch-tone com-
mand, the AFX-500 beeps once. Simply repeat Step 3.
4. When you finish programming the AFX-500, press to
save your changes, then hang up.
Programming from a Remote Phone
B
efore you can remotely program the AFX-500, you must pro-
g
ram a remote access security code (see “Remote Access
S
ecurity Code”), and be sure the AFX-500 is set to automatic
m
ode (see “Operating Modes” on Page 7).
1. Dial the AFX-500.
2. Between the second and third ring, enter #and your
remote access security code. You hear three beeps, indi-
cating the AFX-500 is ready to receive your changes. If
you continue to hear ringing, press #and enter your
access code again.
3. Enter the touch-tone code for the feature you want to
change, then press . The AFX-500 beeps three times.
Repeat this step for each feature you want to change.
Note: If you make a mistake entering a touch-tone com-
mand, the AFX-500 beeps once. Simply repeat Step 3.
4. When you finish programming the AFX-500, press to
save your changes, then hang up.
COMMAND DESCRIPTIONS
Each of the following sections describes a different AFX-500
special feature and explains how to turn on, turn off, or change
that feature. Each section includes this basic information:
Touch-Tone Command — the touch-tone command you en-
ter to turn on, turn off, or change the feature.
Default Setting — the default setting for the feature.
Related Commands — other features, if any, that might affect
or be affected by changes to this feature.
Unless stated otherwise, all features work in both automatic or
semiautomatic mode.
Operating Mode
Touch-Tone Command: 210 = Semiautomatic
211 = Automatic
Default Setting: Automatic
In
automatic mode
, the AFX-500 answers a call on the first
ring and listens for a fax alert tone, transfer code or modem
tone.
In
semiautomatic mode
, the AFX-500 routes incoming calls to
the ANSWERING MACHINE and PHONE jacks.
See “Operating Modes” on Page 7 for detailed information.
Remote Access Security Code
Touch-Tone Command: 60xxxx
xxxx = any four digits except #
Default Setting: none
This command sets the touch-tone code required to program
the AFX-500 from a remote location (see “Programming from
a Remote Phone”).
You can always use the Remote Access Security Code fea-
ture in automatic mode. In semiautomatic mode, it only works
when Remote Message Notification is turned on.
The access code can be up to four digits, but it cannot include
a flash signal (#).
Related Commands:
“Remote Message Notification” on Page 18

1
3
Automatic No Answer Transfer
Touch-Tone Command: 00 = Off
10 = On
Default Settin
g
:On
With Automatic No Answer Transfer turned on, the AFX-500
allows six rings any time it routes a call to the ANSWERING
MACHINE and PHONE jacks. After six rings, it routes the call
back to the FAX and FAX/MODEM jacks.
With Automatic No Answer Transfer turned off and the AFX-
500 set to automatic mode, the AFX-500 rings the ANSWER-
ING MACHINE and PHONE jacks six times, then resets for the
next call (Automatic Ring Reduction is activated).
With Automatic No Answer Transfer turned off and the AFX-
500 set to semiautomatic mode, the AFX-500 rings the AN-
SWERING MACHINE and PHONE jacks until the caller hangs up
or you answer the call (Automatic Ring Reduction is
not
acti-
vated).
Related Commands:
“Rings to Answering Machine and Phone Jacks” on Page 19
“Automatic Ring Reduction”
Automatic Answering Machine Transfer
Touch-Tone Command: 01 = Off
11 = On
Default Settin
g
: Off
With the Automatic Answering Machine Transfer feature
turned on, if your answering machine answers a call but dis-
connects within 30 seconds (if its memory is full, for example),
the AFX-500 routes the call to the FAX and FAX/MODEM jacks.
If the call is on line for more than 30 seconds, the AFX-500 re-
sets for the next call when the answering machine discon-
nects.
Note: You can change the 30-second setting (see “Automatic
Answering Machine Transfer Timer”).
When the Automatic Answering Machine Transfer feature is
turned off, the AFX-500 resets each time the answering ma-
chine disconnects a call and it does not route calls to the FAX
and FAX/MODEM jacks.
Related Commands:
“Automatic Answering Machine Transfer Timer”
Automatic Answering Machine Transfer Timer
Touch-Tone Command: 50xx
xx = 0 to 99 seconds
Default Settin
g
: 30 seconds
If you program the AFX-500 to use the Automatic Answerin
g
Machine Transfer feature, you should set the Automatic An
-
swering Machine Transfer Timer to about 10 seconds longe
r
than your answering machine’s outgoing message. This al
-
lows adequate time for a fax without an alert tone to reac
h
your fax machine.
With the timer set to 0 or 00, the AFX-500 always transfers th
e
call to the FAX and FAX/MODEM jacks, regardless of how lon
g
the call has been on the line.
Related Commands:
“Automatic Answering Machine Transfer”
Automatic Ring Reduction
Touch-Tone Command: 02 = Off
12 = On
Default Settin
g
: On
With Automatic Ring Reduction turned on, any time the AFX
-
500 routes a call to the FAX and FAX/MODEM jacks, it automat
-
ically reduces the number of rings on subsequent calls fro
m
six to two, so the next fax call can connect sooner. It resets th
e
number of rings to six after 10 minutes of inactivity on the FA
X
and FAX/MODEM jacks, or you can manually reset it by placin
g
a call on any phone on the same line (or by just picking up th
e
phone, then hanging it up).
With Automatic Ring Reduction turned off, the AFX-500 al
-
ways allows six rings when it routes a call to the ANSWERIN
G
MACHINE and PHONE jacks.
Note: Turning this feature off may limit some fax machines
’
ability to connect to your fax machine.
Related Commands:
“Automatic No Answer Transfer”
“Automatic Ring Reduction Reset” on Page 14
“Automatic Ring Reduction Reset Timer” on Page 14

14
A
utomatic Ring Reduction Reset
T
ouch-Tone Command:03=Off
13 = On
D
efault Settin
g
: On
W
ith Automatic Ring Reduction Reset turned on, after Auto-
m
atic Ring Reduction has reduced the number of rings the
A
FX-500 sends to the ANSWERING MACHINE and PHONE
j
acks to two, the AFX-500 resets the number of rings to six af-
t
er 10 minutes of inactivity on the FAX and FAX/MODEM jacks.
W
hen Automatic Ring Reduction Reset is turned off and Auto-
m
atic Ring Reduction has been activated, the AFX-500 sends
t
wo rings to the ANSWERING MACHINE and PHONE jacks on
e
very call until you manually reset it by placing a call on any
p
hone on the same line (or by just picking up the phone then
h
anging it up).
R
elated Commands:
“
Rings to Answering Machine and Phone Jacks” on Page 19
“
Automatic Ring Reduction” on Page 13
“
Automatic Ring Reduction Reset Timer”
A
utomatic Ring Reduction Reset Timer
T
ouch-Tone Command:51xx
xx = 1 to 60 minutes
D
efault Settin
g
: 10 minutes
T
his command sets the time the AFX-500 waits for activity on
t
he FAX or FAX/MODEM jack before activating Automatic Ring
R
eduction Reset.
R
elated Commands:
“
Automatic Ring Reduction” on Page 13
“
Automatic Ring Reduction Reset”
Extension Detection
T
ouch-Tone Command:04=Off
14 = On
D
efault Settin
g
: On
T
he Extension Detection feature lets you use an extension
p
hone to answer calls when the AFX-500 is set to automatic
m
ode. (Semiautomatic mode lets you use extension phones
a
s part of its normal operation.)
When Extension Detection is turned on and the AFX-500
routes a call to the ANSWERING MACHINE and PHONE jacks,
you can answer the call using any extension phone. After six
rings, the AFX-500 routes the call to the FAX and FAX/MODEM
jacks, and you can no longer answer the call from an exten-
sion phone.
When Extension Detection is turned off, the AFX-500 only lets
you answer a call using a phone connected to its ANSWERING
MACHINE or PHONE jacks.
Note: If you have trouble accessing the line from an extension
phone, press . The AFX-500 stops processing the call and
lets the extension phone access the line.
Outbound Voice Exclusion
Touch-Tone Command: 05 = Off
15 = On
Default Settin
g
: On
When Outbound Voice Exclusion is turned on, the AFX-500
prevents its connected devices from using the phone line if an
extension phone is in use. (The connected device receives a
busy signal.)
When Outbound Voice Exclusion is turned off, a call using an
extension phone can be interrupted by any of the phone devic-
es connected to the AFX-500.
Answer Any Jack
Touch-Tone Command: 06 = Off
16 = On
Default Settin
g
: Off
When the Answer Any Jack feature is turned on, you can an-
swer an incoming call using a phone connected to any jack on
the AFX-500. This is handy, for example, if you want to an-
swer a call using your fax machine’s handset or your comput-
er’s phone software. After you answer the call, the AFX-500
listens for a fax alert tone, transfer code or modem tone.
The Answer Any Jack feature operates:
• when a call has been routed to the ANSWERING MACHINE
and PHONE jacks
• after an Automatic No Answer Transfer
• when Distinctive Ring Service Detection is turned on

1
5
The Answer Any Jack feature does
not
operate after a call has
been transferred by the Automatic Answering Machine Trans-
fer feature, or using a single-tone transfer or a transfer code.
Related Commands:
“Distinctive Ring Service Detection” on Page 17
“Automatic No Answer Transfer” on Page 13
“Automatic Answering Machine Transfer” on Page 13
Rotary (Pulse) Dial Transfer
Touch-Tone Command: 07 = Off
17 = On
Default Setting: On
This feature lets you use a rotary (pulse) phone to transfer a
call to another jack on the AFX-500. The Rotary (Pulse) Dial
Transfer code is 5 for the ANSWERING MACHINE and PHONE
jacks, and 3 for the FAX and FAX/MODEM jacks.
On an outbound call, rotary dial transfers are allowed up to 20
seconds after dialing the last digit of the phone number.
When the AFX-500 is set to semiautomatic mode, rotary dial
transfer is allowed from any extension phone on the same line
as the AFX-500, as well as any phone connected to the AFX-
500.
When the AFX-500 is set to automatic mode, rotary dial trans-
fer is allowed only from a phone connected directly to the
AFX-500.
The calling party cannot initiate rotary dial transfers.
Pound Key (#) Transfer Required
Touch-Tone Command: 08 = Off
18 = On
Default Setting: On
With this feature turned on, you or a caller must press #before
entering a transfer code or the Remote Access Security Code.
When this feature is turned off, you or the caller can transfer a
call by entering the transfer code without first pressing #. If you
or a caller make a mistake entering a transfer code, press #
and re-enter the code.
Related Commands:
“Remote Access Security Code” on Page 12
Answering Machine and Phone Jacks Transfer
Code
Touch-Tone Command: 61xxxx
xxxx = 0–9999
Default Setting: 0
This command sets the code required to transfer a call to th
e
ANSWERING MACHINE and PHONE jacks. The code can be up
to four digits, but it cannot include #.
Related Commands:
“Fax and Fax/Modem Jacks Transfer Code”
“Pound Key (#) Transfer Required”
Fax and Fax/Modem Jacks Transfer Code
Touch-Tone Command: 62xx
xx = 0–9999
Default Setting: 11
This command sets the code required to transfer a call to th
e
FAX and FAX/MODEM jacks. The code can be up to four digits
,
but it cannot include #.
Related Commands:
“Answering Machine and Phone Jacks Transfer Code”
“Pound Key (#) Transfer Required”

16
S
ingle Tone Detection
T
ouch-Tone Command:010=Off
110 = On
D
efault Settin
g
: On
W
hen Single Tone Detection is turned on, the AFX-500 detect
s
ingle-frequency tones. When you or the AFX-500 answer a
c
all, the AFX-500 listens for the following tones for the dura-
t
ion set by the Single Tone Detection Timer:
• 1100 Hz fax alert (CNG) tone
• 2225 Hz reverse modem tone (if this feature is turned on)
• 1300 Hz V.25 modem tone (if this feature is turned on)
A
fter the time set by the Single Tone Detection Timer (see be-
l
ow), the AFX-500 responds only to transfer codes.
T
he following AFX-500 features do not operate with Single
T
one Detection turned off:
• Fax CNG Detection
• Modem Calling Tone Detection
• Reverse Modem Detection
R
elated Commands:
“
Single Tone Detection Timer”
“
Fax Alert Tone Detection”
“
V.25 Modem Tone Detection”
“
Reverse Modem Tone Detection”
S
ingle Tone Detection Timer
T
ouch-Tone Command:53xx
xx = 4 to 30 seconds
D
efault Settin
g
: 10 seconds
T
his command sets the timer for Single Tone Detection.
R
elated Commands:
“
Single Tone Detection”
Fax Alert Tone Detection
Touch-Tone Command: 011 = Off
111 = On
Default Settin
g
: On
This command sets the AFX-500 to detect an 1100 Hz fax
alert tone. When you or the AFX-500 answers a call, the AFX-
500 listens for a fax alert tone. If it detects the tone, it routes
the call to the FAX and FAX/MODEM jacks.
Related Commands:
“Single Tone Detection”
V.25 Modem Tone Detection
Touch-Tone Command: 012 = Off
112 = On
Default Settin
g
: Off
This command sets the AFX-500 to detect a 1300 Hz V.25
modem tone. When you or the AFX-500 answers a call, the
AFX-500 listens for a V.25 modem tone. If it detects the tone,
it routes the call to the FAX and FAX/MODEM jacks.
Related Commands:
“Single Tone Detection”
Reverse Modem Tone Detection
Touch-Tone Command: 013 = Off
113 = On
Default Settin
g
: Off
This command sets the AFX-500 to detect a 2225 Hz reverse
modem tone. When you or the AFX-500 answers a call, the
AFX-500 listens for a reverse modem tone. If it detects the
tone, it routes the call to the FAX and FAX/MODEM jacks.
Related Commands:
“Single Tone Detection”

1
7
Jack Tone Assignment
Touch-Tone Command:3xy
x = ANSWERING MACHINE and
PHONE jacks (0–7)
y = FAX and FAX/MODEM
jacks (0–7)
Default Settin
g
: 07
This command lets you set where the AFX-500 routes a call
that includes a fax alert or modem tone. The first digit you en-
ter after the command sets which tones will be routed to the
ANSWERING MACHINE and PHONE jacks; the second digit
sets which tones will be routed to the FAX and FAX/MODEM
jacks.
Related Commands:
“Single Tone Detection” on Page 16
“Fax Alert Tone Detection” on Page 16
“V.25 Modem Tone Detection” on Page 16
“Reverse Modem Tone Detection” on Page 16
Distinctive Ring Service Detection
Touch-Tone Command: 014 = Off
114 = On
Default Settin
g
: Off
This command sets the AFX-500 to work correctly with your
phone company’s distinctive ring service (see “Using a Dis-
tinctive Ring Service” on Page 8).
Note: Turning on Distinctive Ring Service Detection deacti-
vates the following features:
• Automatic Answering Machine Transfer
• Automatic No Answer Transfer
• Automatic Ring Reduction
Related Commands:
“Automatic Answering Machine Transfer” on Page 13
“Automatic No Answer Transfer” on Page 13
“Automatic Ring Reduction” on Page 13
“Distinctive Ring Service Assignment”
Distinctive Ring Service Assignment
Touch-Tone Command: 80xx
x = 0–3
Default Settin
g
: 12
To use distinctive ring service to route your incoming calls, yo
u
must first turn on Distinctive Ring Service Detection (see “Dis
-
tinctive Ring Service Detection”). With distinctive ring detec
-
tion turned on, the AFX-500 processes calls as follows:
• Calls to the main number are routed to the ANSWERIN
G
MACHINE and PHONE jacks.
• Calls to the second number are routed to the FAX an
d
FAX/MODEM jack.
• Calls to the third number are not answered.
The Distinctive Ring Service Assignment command lets yo
u
change the preset jack assignments for each distinctive ring.
This command has two digits (each 0–3). The first digit set
s
the ring pattern that will be routed to the ANSWERING MA
-
CHINE and PHONE jacks, the second sets the ring pattern fo
r
the FAX and FAX/MODEM jacks.
• 0 = not assigned
• 1 = main number
• 2 = second number
• 3 = third number
At the default setting, calls to the main number are routed t
o
the ANSWERING MACHINE and PHONE jacks, calls to the sec
-
ond number are routed to the FAX and FAX/MODEM jacks, an
d
calls to the third number are not answered.
Related Commands:
“Distinctive Ring Service Detection”
Press Assigns This Tone
0 No tone assi
g
ned
1 Fax alert tone
2 Reverse modem and fax alert tones
3 V.25 modem tone
4 Reverse modem tone
5 V.25 modem and fax alert tones
6 V.25 modem and reverse modems
7 V.25 modem, reverse modem, and fax alert tones

18
Remote Message Notification
T
ouch-Tone Command:017=Off
117 = On
D
efault Settin
g
: Off
T
he Remote Message Notification (RMN) command sets the
A
FX-500 to automatically dial a phone number you have pro-
g
rammed to notify you when the AFX-500 has received a call.
W
ith Remote Message Notification turned on, the AFX-500
w
aits about five seconds after an incoming call is complete,
t
hen dials the RMN phone number and sends a series of
b
eeps for one minute. The beeps tell you whether the incom-
i
ng call was a voice, fax, or data call.
• one beep — answering machine message
• two beeps — fax and fax/modem call
• three beeps — answering machine, and fax or fax/modem
call
D
uring an RMN call, you can enter your Remote Access Secu-
r
ity Code (if you have programmed one) and remotely pro-
g
ram the AFX-500.
R
elated Commands:
“
RMN Conditions”
“
RMN Phone Number”
“
Remote Access Security Code” on Page 12
RMN Conditions
T
ouch-Tone Command:70x
x = 1–3
D
efault Settin
g
: 1
T
his command defines the conditions that activate Remote
M
essage Notification.
• 1 = answering machine message
• 2 = fax and fax/modem message
• 3 = answering machine, fax, and fax/modem message
T
he AFX-500 is preset to activate Remote Message Notifica-
t
ion when it receives an answering machine message.
N
ote: For the AFX-500 to activate RMN, the answering ma-
c
hine must be connected longer than the value of the Auto-
m
atic Answering Machine Transfer Timer.
R
elated Commands:
“
Remote Message Notification”
“
Automatic Answering Machine Transfer Timer” on Page 13
RMN Phone Number
Touch-Tone Command: 71+ phone number
Default Settin
g
: none
This command sets the phone number that the AFX-500 dials
when Remote Message Notification is activated. The phone
number can be up to 16 digits long.
Related Commands:
“Remote Message Notification”
Caller ID
Touch-Tone Command: 016 = Off
116 = On
Default Settin
g
: Off
This command sets the AFX-500 to use a Caller ID device
when the AFX-500 is set to automatic mode and Rings to An-
swer Call feature is set to two rings. Instead of answering on
the first ring, the AFX-500 passes the first two rings directly to
the ANSWERING MACHINE and PHONE jacks, giving the Caller
ID device time to record and display the Caller ID information.
In semiautomatic mode, incoming calls are passed directly to
the ANSWERING MACHINE and PHONE jacks for up to six
rings, so this feature does not need to be turned on.
Related Commands:
“Rings to Answer Call”
Rings to Answer Call
Touch-Tone Command: 40xx
xx = 1–99 rings
Default Settin
g
: 1 ring
This command sets the number of rings the AFX-500 waits be-
fore it answers a call in automatic mode, to enable a Caller ID
device to work with the AFX-500.
If this ring count is set higher than 1 and a call is answered
from an extension phone before the AFX-500 answers, the
single tone transfers and Rotary (Pulse) Dial Transfer are de-
activated. The transfer codes still work, but only if preceded by
#.
Related Commands:
“Caller ID”
“Rotary (Pulse) Dial Transfer” on Page 15

1
9
Rings to Answering Machine and Phone Jacks
Touch-Tone Command: 41xx
xx = 1–99 rings
Default Settin
g
: 6 rings
This command sets the number of times the AFX-500 rings
the ANSWERING MACHINE and PHONE jacks before routing
the call to the FAX and FAX/MODEM jacks.
In semiautomatic mode, when a call comes in, the AFX-500
rings the ANSWERING MACHINE and PHONE jacks up to six
times. If the call is not answered, the AFX-500 routes it to the
FAX and FAX/MODEM jacks.
In automatic mode, the AFX-500 answers incoming calls on
the first ring. If it does not detect a fax alert tone, modem tone,
or transfer code, it routes the call to the ANSWERING MACHINE
and PHONE jacks. The AFX-500 allows six rings for you or
your answering machine to answer the call before it routes the
call to the FAX and FAX/MODEM jacks.
Related Commands:
“Rings to Fax and Modem Jacks”
Rings to Fax and Modem Jacks
Touch-Tone Command: 42xx
xx = 1–99 rings
Default Settin
g
: 3 rings
This command sets the number of times the AFX-500 rings
the FAX and FAX/MODEM jacks.
In semiautomatic mode, when a call comes in, the AFX-500
rings the ANSWERING MACHINE and PHONE jacks up to six
times. If the call remains unanswered, the AFX-500 routes it to
the FAX and FAX/MODEM jacks, which ring until the fax ma-
chine answers or the caller hangs up.
In automatic mode, any time a call is routed to the FAX and
FAX/MODEM jacks, this feature allows three rings for the fax
machine to answer, then disconnects from the call.
Related Commands:
“Rings to Answering Machine and Phone Jacks”
Phantom Ring Style
Touch-Tone Command: 82x
x = 0–4
Default Settin
g
: 0
The AFX-500 produces a “phantom” ring signal. It uses thi
s
signal to ring other jacks after it answers and routes a call.
The AFX-500 has four signal styles to choose from, so yo
u
can set a style similar to your local phone company’s ring sig
-
nal. The Phantom Ring Style command is typically only use
d
for international applications.
Reset to Default Settings
Touch-Tone Command: 999
Default Settin
g
: none
Resets all features to their default settings.
Ringback Selection Break
Time Ring Time Single/ Dual Tone
0None N/A N/AN/A
1 USA 4 sec 2 sec Dual
2 Special #1 4 sec 2 sec Sin
g
le
3 Special #2 5 sec 1 sec Dual
4 Special #3 5 sec 1 sec Sin
g
le

2
0
T
ROUBLESHOOTING
W
e do not expect you to have any problems with your AFX-500, but if you do, the following suggestions might help.
I
f you still have problems, disconnect the AFX-500. If other phones on the same line work properly, the fault is in this telephone
d
evice e or its installation. If you cannot find the problem, take the AFX-500 to your local RadioShack store for assistance.
Problem Suggestion
In automatic mode, fax calls are transferred to the
phone or answering machine. The sending fax did not send a fax alert tone.
In semiautomatic mode, fax calls are transferred to
the phone or answering machine. Tell the sender to wait until the answering machine answers, then enter # 1 1 on a touch-tone phone before
sending the fax.
Faxes are not received with an answering machine
connected. Tell the sender to wait until the answering machine answers, then enter # 1 1 on a touch-tone phone before
sending the fax.
Change your answering machine’s outgoing message to
include 4 seconds of silence at the beginning (only for
semiautomatic mode).
Be sure your fax machine is set to answer on fewer rings
than your answering machine.
Fax calls are not transferred to the fax when the
phone is answered by a person. The sending fax did not send a fax alert tone. Press # 1 1 on a touch-tone phone connected to the same line, or dial
3 on a pulse (rotary) phone connected directly to the AFX-
500, then hang up.
The power indicator does not light. Be sure the AC adapter is properly connected.
The power indicator flashes. This is normal during a call. Otherwise, check that the line
cord between the TEL LINE jack and the wall jack is prop-
erly connected.
No dial tone on a phone connected to the AFX-500. Be sure all the line cords connecting phone devices to the
AFX-500 are securely connected to the correct jacks.