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Appendix A Questions & Answers
Q : Does ST7610 series require additional driver upon different operating systems?
A : No. Users do not need any additional driver in different operating systems. RAIDON built-in
systems support a variety of operating systems, e.g. Window XP, Linux and Macintosh, etc.
Q : Is ST7610 compatible with any hard disk drive?
A : The product has no problem with any hard disk regarding compatibility. RAIDON provides the
SATA II interface, which is a cost-efcient system with high performance. Please feel free to contact
us for any hard disk compatibility problem.
Q : What can I do if I turn on my PC, but the system cannot detect the hard disk drive?
A : 1. Please conrm your SATA Host (PCI card or motherboard) supports Port-multiplier function.
2. Typically ST7610 fails to detect the hard disk drive because of improper connection. To solve this
problem, you can try the following procedure: (1) Power off ST7610. (2) Turn off the PC. (3) Make
sure the cables are connected properly. (4) Restart ST7610.
3. If the hard disk drive cannot still be detected, please contact us via phone or contact our technical
support directly through the RMA system.
Q : Why can’t I use the storage device in the operating system, even the system has detected the hard
disk drive?
A : 1. Please refer to the Hardware Installation Procedure & Hard Disk Drive Format Procedure in the
Installation Guide and make sure the storage devices have been installed successfully.
2. New hard disk drives can only be displayed in the system after disk partition and format.
Q : Does ST7610 series work as RAID?
A : ST7610 series is a series of external storage devices without RAID functionalities. However, you
may purchase suitable SATA port multiplier adapter card that supports RAID functionalities.
Q : What should I do when the Fail LED indicator lights on?
A : If the Fail LED indicator lights on, it could mean either the a fan has stopped operating or the overall
system temperature has overheated. When this occurs, please check the fan to see if it has failed, if
not, make sure that the system is operating within 35℃.
Q : Can an operating system be installed to this system?
A : No. An operating system must be initiated rst in order to detect any storage device with the port-
multiplier function.
8Appendix