RealFlame 5555 User manual

Owner’s Manual
Model #5555
PO:
LOT:
09162021-13
© 2021 KSP Group, Inc.

TABLE OF CONTENTS
Important Safety Instructions 3
Site Selection and Preparation 5
Operation and Features 6
Care and Maintenance 7
Installation 8
Hardwire Installation 13
Warranty 18
Return 19
PARTS LIST
Part Name No. Qty.
Electric Firebox N/A 1
Remote Control 55550001 1
Mounting Bracket 55550002 1
(Note: Attached to firebox)
Hardware Kit 55550004 1
Log Set 55550005 1
Crystal 55550006 1
Stone 55550007 1
Wall Bracket 55550008 2
1
2
2
3
4
1
3
2
4
5
5
67
6
7
A - Wall Screws
M5-52 Screw - x7
C - Front Frame Installation
D - Glass
M4-8 Screw - x8
M5-35 Screw - x2
B - Dry Wall Anchors
Hardware Kit
E - M4 Wood Screws
M4-30 - x4
8
8
x7
F - Hardwire Cover Plate
G - Wire Nuts
x3

3
IMPORTANT SAFETY INFORMATION
SAVE THIS USER’S GUIDE FOR FUTURE REFERENCE
When using electrical appliances, basic precautions should always be followed to reduce the
risk of fire, electric shock, injury or death.
Read all instructions before installing or using this fireplace.
1. Electric fireplace is for indoor use only.
2. Do not modify the electric heater in any way. Use it only as described in this manual.
Any other use not recommended by Real Flame®may cause a fire, electric shock, serious
injury or death.
3. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
If provided, use handles when moving this heater. Keep combustible materials, such
as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from
the front of the heater and keep them away from the sides and rear.
4. Always use properly grounded, fused and polarized outlets.
5. Always call a certified electrician if new circuits or outlets are required.
6. Extreme caution is necessary when any heater is used by, or near, children or people
with disabilities. The unit should NEVER be left unattended.
7. The electric heater is not intended for use in bathrooms, laundry areas and similar
indoor locations. Never locate heater where it may fall into a bathtub or in other areas
where it may come into contact with water; dangerous electric shock could occur.
8. Do not operate any unit with a damaged cord or plug if the heater has malfunctioned,
or if the fireplace has been dropped or damaged in any manner. Contact Real Flame®
at 1-800-654-1704.
9. The cord may become hot when the fireplace is in operation. Do not run the cord under
carpeting, furniture, or appliances. Do not cover cord with throw rugs, runners, or
similar items.
10. To prevent people from tripping on the cord, make sure it is placed away from high
trac areas.
11. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this
may damage the heater or result in electric shock.
12. To prevent a possible fire, do not block air intake or exhaust in any manner. Do not
use on soft surfaces, like a bed, where openings may become blocked.
13. All electrical heaters have hot, arcing or sparking parts inside. Do not use in areas
where gasoline, paint, or flammable liquids are used or stored or where the unit will
be exposed to flammable vapors. Doing so could result in a fire or cause an explosion.
14. Do not burn wood or other materials in the electric heater; the unit or the wall could
catch fire if you do.
15. To disconnect the unit, turn the firebox o and then remove the plug from the outlet.
16. Always unplug the electric heater when not in use for an extended period of time.
Glass Panel Information
1. The panel is made of tempered glass.
2. Under no circumstances should this product be operated with a broken or chipped
glass panel.
3. Do not hit or slam the glass.
4. Do not use abrasive cleaners to clean the glass.

4
IMPORTANT SAFETY INFORMATION
SAVE THESE INSTRUCTIONS
DESCRIPTIONS OF WARNINGS
WARNING
!
• Risk of electric shock
• Do not open
• Non-user serviceable parts inside
!
!
NOTE
CAUTION
WARNING
Procedures and techniques that are considered important
enough to emphasize.
Procedures and techniques which, if not carefully followed,
will result in damage to the equipment.
Procedures and techniques which, if not carefully followed,
will expose the user to the risk of fire, serious injury, illness
or death.
NOTE This equipment has been tested and found to comply with the limits for
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
with radio or television reception. That can be determined by turning the equipment
o and on. The user is encouraged to try to correct the interference by one or
more of the following measures:
!
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device may accept any interference, including interference that
may cause undesired operation of the device.
NOTE A 15amp, 120-volt circuit is required. A dedicated circuit is preferred but
not essential in all cases. A dedicated circuit will be required if, after installation,
the circuit breaker trips or the fuse blows on a regular basis when the heater is
operating. Additional appliances on the same circuit may exceed the current
rating of the circuit breaker.
!
If you have any questions about our products, please contact
Real Flame®customer service at 1-800-654-1704.

5
SITE SELECTION AND PREPARATION
WARNING
Ensure the power cord is not installed so that it is pinched or against a sharp
edge and ensure that the power cord is stored or secured to avoid tripping
or snagging to reduce the risk of fire, electric shock or injury to persons.
Construction and electrical outlet wiring must comply with local building
codes and other applicable regulations to reduce the risk of fire, electric
shock or injury to persons.
Do not attempt to wire your own outlets or circuits. To reduce the risk of
fire, electric shock or injury to persons, always use a licensed electrician.
See Figure 1 for grounding instructions.
This heater is for use on 120 volts.
The cord has a plug as shown at A in
Figure 1. An adapter as shown at C is
available for connecting three-blade
grounding-type plugs to two-slot
receptacles. The green grounding lug
extending from the adapter must be
connected to a permanent ground
such as a properly grounded outlet
box. The adapter should not be used
if a three-slot grounded receptacle is
available.
Figure 1
NOTE
• The fireplace insert comes completely assembled and wired. Some tools may be
required to prepare the site and install the trim.
• The assembled dimensions of the fireplace insert are 48.8" wide x 21.7" high x 5.2" deep.
• This fireplace does not require any venting.
Select a suitable location that is not susceptible to moisture and is away from drapes,
furniture and high trac. For ease of electrical hook up you may wish to position the
fireplace near an existing outlet.
NOTE: This adapter is
prohibited in Canada.
NOTE: This adapter is
prohibited in Canada.

the last heat setting used.
Adjust Flame
Ember Bed
This allows you to change
flame color.
This allows you to change
ember color.
This allows you to change
ember color.
This allows you to set the
fireplace to automatically
shut OFF after the amount
of time displayed on the
screen. Timer can be set for
thirty minutes up to six hours.
This allows you to set the
fireplace to automatically
shut OFF after the amount
of time displayed on the
screen. Timer can be set for
thirty minutes up to six hours.

7
OPERATION AND FEATURES
!NOTE Although the heater has been turned o, the fan may still run to prevent overheating.
!NOTE If the display screen reads 88 or EE, verify that all vents on the firebox are clear of
any obstructions, then unplug the firebox and plug it back in to reset the firebox. If this
problem persists, please contact Real Flame at 1-800-654-1704.
CARE AND MAINTENANCE
Remote Control Battery Replacement
• Slide the battery cover open by squeezing the release lever while pulling the
battery out. Please see the underside of remote for instructions.
• Replace the dead battery with one CR2025 battery. Replacement batteries
are not included with the firebox.
• Do not dispose of the dead battery in the municipal trash. Batteries should be
disposed of at a local collection point for recycling batteries.
• Close the battery cover.
Light Emitting Diode
This firebox is fitted with LED (Light Emitting Diode) bulbs in place of conventional bulbs.
These generate the same light levels as conventional bulbs, but use a fraction of the energy.
These LED bulbs are maintenance free and should not require replacing during the life of the
product.
Cleaning
!WARNING Disconnect power before attempting any maintenance or cleaning to reduce
the risk of fire, electric shock, injury or death.
!CAUTION When transporting or storing the unit and cord, keep in a dry place, free from
excessive vibration and store so as to avoid damage.
• Dust the unit using a clean dry cloth.
• Use warm water and a clean cloth to wipe o all painted surfaces. Do not use abrasive cleaners.
• Use a standard glass cleaner for the glass panel of the unit.

8
!WARNING: Read and understand all instructions included with your fireplace before installing.
Installing the Fireplace: Method A
3
A
B
Method A: Follow the steps below to hang your fireplace on the wall.
3.) Fix the mounting bracket (3) to the wall using drywall anchors (B) and wall screws (A).
Note: A and B installation methods should be completed with the front frame and glass
installation step.
C
2.) Remove the screws (C) and then remove the frame.
1.) Carefully lift up and out to remove the glass panel.

9
4.) With two people, lift the firebox up to the mounting bracket and place the ledge of the
mounting bracket into the openings in the back of the firebox.
5.) Secure the firebox using the screws (C).
C
C
6.) See page 16 to install the front glass, frame and filler.
Installing the Fireplace: Method A

10
Method B: Installing the Fireplace
Method B: Follow the steps below to recess-mount your fireplace.
18.5”
46.5”
1.) Frame the opening for the firebox. The opening in the wall should be framed as shown below.
46.5” wide x18.5” tall.
Note: A and B installation methods should be completed with the front frame
and glass installation step.
2.) With the glass and frame removed (see page 8), insert the firebox into the wall opening to
test fit.

11
NOTE: Because the mounting brackets are adjustable, the firebox can be mounted
directly to the drywall (Figure 1) or directly to the studs by cutting out a strip
of drywall (Figure 2).
Figure 1 Figure 2
3.) Continue test fit by dry fitting the frame to the firebox. Check to make sure the frame is
flush with the wall.
Installing the Fireplace: Method B

12
6.) See page 16 to install the front glass, frame and filler.
4.) If there is a gap between the frame and the wall, loosen the bracket screws and adjust
the brackets to the desired depth based on the wall.
+
+
Gap
+
+
Flush
5.) Once the depth has been confirmed, tighten the side screws to fix the mounting plates
in place. Replace the firebox in the opening and secure the firebox in place with
the wood screws (E).
E
E
E
E
Installing the Fireplace: Method B

13
Installing the Fireplace: Method B
Note: Due to wide variances in local building codes; a professional contractor
should be consulted before beginning this method of installation to ensure
that installation is compliant with local requirements.
If it is necessary to hard-wire this fireplace, a qualified electrician must remove
the cord connection and wire the fireplace directly to the household wiring.
The dedicated circuit and power supply breaker must be rated for 120V,
minimum 15 amps. The fireplace must be electrically connected and grounded
in accordance with local codes.
In the absence of local codes, use the current CSA C22.1 Canadian Electrical
Code in Canada or the current ANSI/NFPA 70 National Electrical Code in the
United States.
There are 3 wires from the fireplace junction: white (neutral), black (power L1),
and yellow/green (ground) that connect to 120V power supply (breaker panel).
See below.
Follow the steps below for hardwired installation
Junction Box
Cover Plate
Inspection
Window
Cover
1.) Remove 5 screws from the junction box cover plate and inspection window, located on the back
and left side of the fireplace. Locate the cord bundle.

14
Installing the Fireplace: Method B
Junction Box
Wire Clamps
Junction Box
Cover Plate
Wire Cutters
2.) Separate the black, white and green/yellow wires from the cord bundle, removing cable ties if
necessary. Disconnect wires by carefully cutting clamps that secure terminal wires to the power cord.
3-1.) Secure clamp (not included) to the hardwire cover plate (F). Type of clamp needed may vary
based on local codes.
Hardwire Cover Plate (F)
Example of wire clamp
Hardwire
Cover Plate (F)
120 Volt
Power Supply
Black to Black
White to White
Yellow/Green to Green
3-2.) Feed supply cord wire through the hardwire cover plate (F) and clamp and secure in place
with the clamp. Connect the green/yellow ground wire to the green supply ground wire,
the white neutral wire to the white supply neutral wire, and the black live wire to the black
live supply wire.

15
Installing the Fireplace: Method B
WIRE NUT GREEN (G)
YELLOW/GREEN (G)
WHITE (N)
BLACK (L)
WHITE (N)
BLACK (L)
SUPPLY
POWER
JUNCTION
FIREPLACE
Wiring Diagram
Wire Nuts
120 Volt
Power Supply
Junction Box
3-3.) Secure wires with wire nuts.
Hardwire
Cover Plate (F)
Inspection
Window
Cover
4.) Carefully push the cord bundle back into the fireplace. Check the connection through the
inspection window to ensure wire nuts are in place. Replace the inspection window cover
with the previously removed screws. Use the three screws previously removed in step one
to secure the hardwire cover plate (F).

16
GND
120V/60Hz HEATER THERMAL
CUTOFF
MOTOR
FAN
HEAT1 ACL
RLY4
ACN2 ACN1
RLY2 RLY1
FAN
MOTOR T-FUSE BUZ1
Installing the Fireplace: Method B

Installing the Fireplace
Follow the steps below to install the electric firebox front frame and glass.
5
67
C
D
17
D
1.) Select the log set (5), crystal (6) or stones (7) for the firebox bed. Install the front frame
using four included screws (C).
2.) Install the glass by aligning the clips with the openings on the front of the firebox. The filler
may be changed out at any time by removing the glass and repeating these steps.
3.) Secure the glass using the two remaining screws (D) in the top left and right corners
of the frame.

18
WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame® fireplace ("the Product")
will be free from manufacturing defects in material and workmanship after correct assembly and
under normal use and proper maintenance for the periods indicated below, commencing with the
date of purchase of the Product:
• The body – 1 year limited warranty.
• The internal components – 1 year limited warranty.
This non-transferable warranty extends to the original purchaser only, provided that the purchase
was made through an authorized Real Flame dealer. The warranty is also subject to the following
conditions and limitations:
This warranty does not extend to damages caused by shipping, improper assembly, installation or
storage, installation that does not comply with building codes and ordinances, installation or
operation not in accordance with the included manual, abuse, lack of maintenance, hostile
environments, accident, natural weather, or unworkmanlike repairs. Modification of the Product,
use of fuels other than what is approved by Real Flame, or use of parts installed from other
manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not cover cosmetic issues
such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged
exposure to extreme heat, or damage caused by abrasive or chemical cleaners. However, should
deterioration of parts occur to the degree of non-performance within the duration of the warranty
period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you should retain your
sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without
proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order for any internal
components to be covered under warranty, Real Flame requires the user to troubleshoot with a Real
Flame Customer Service member to ensure proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion,
replace the defective component, replace the Product or refund the purchase price. Real Flame is
not responsible for the installation, labor or any other costs associated with the reinstallation. The
foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be
responsible for any incidental or consequential damages caused by defects in the Product. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The duration of any implied
warranty arising under the laws of any state, including implied warranty of merchantability or fitness
for a particular purpose or use, is limited to the duration of the warranty specified above. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
State to State.
For warranty service:
1. Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
2. If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at
www.realflame.com.
03022020

Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443 in Canada
csrep@realflame.com
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will not
be eligible for return. All items must be returned in their entirety, meaning all items included must be
returned together. No returns or exchanges on discontinued items. Please begin the return process by
contacting the store or company where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s
discretion. We will assess any damage and find a solution, which could include shipping you a replacement.
No replacements are available for discontinued items or repackaged (open box) products. Please
call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged
item. Please have the following information (which can be found in your instruction manual) ready
before you call Customer Service:
• Model number of item
• 4-8 digit part number
• Lot code number
• Shipping address
• A picture of the damaged item may be requested. Pictures should be sent to csrep@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer Service at
1-800-654-1704 within 48 hours of receiving the item.
Refer to www.realflame.com for our complete return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and quality assurance at
https://www.realflame.com/registration.
RETURN POLICY
19

5555
Manuel du propriétaire