RealFlame Aspen User manual

LOT#
PO#
Mantel Assembly Instructions
Model #9220
Aspen Fireplace
English • Français • Español
© 2020 KSP Group, Inc. 03242020-1

Right Firebox Trim 92200009 92200009 1
92201911
te 3/ Caja 3Box 3/ Bo
Barnwood Gris/
a BarnwoodCasta
taigne/
Parts List - Liste de Pièces - Lista de Pieza
2
7
14
11
10
5
3
13
8
1
4
6
9
12
14 13
2
Left Firebox Trim 92200008 92200008 18
Right Door 92201907 922037077
Left Door 92201906 92203706 16
3 Right Outside Panel 92201903 92203703 1
Left Outside Panel 92201902 92203702 12
Center Panel 92201912 92203712 112
Top Panel 92203711 111
Cantida
Nu./N
ú Description/Descripción Barnwood Châ
Cdt. /
No. Description Chestnut Barnwood Gray Barnwood Qty
Box 1/ Boîte 1/ Caja 1
Base Panel 92200001 92200001 11
Left Inside Panel 92200004 92200004 14
Right Inside Panel 92200005 92200005 15
Shelf Panel 92200013 92200013 213
Back Panel 92200014 92200014 214
Hardware Kit 92200015 92200015 115
9
Shelf Panel 92200013 92200013 213
Panneau de base/ Panel de la base
Panneau intérieur gauche/Panel interior izquierdo
Panneau intérieur droit/Panel delantero derecho
Porte de gauche/Puerta izquierda
Porte de droite/Puerta derecha
Panneau extérieur gauche/Panel Exterior Izquierdo
Panneau extérieur droit/Panel Exterior Derecho
Tablette/Panel de Estante
Tablette/Panel de Estante
Ensemble de quincaillerie/Kit de hardware
Panneau central/Panel central
Panneau supérieur/Panel superior
Panneau arrière/Panel Posterior
Moulure supérieure du foyer/Reborde Decorativo Superior del Hogar
Moulure gauche/Reborde decorativo izquierdo del hogar
Moulure droite/Reborde decorativo derecho del hogar
10 Upper Firebox Trim 92200010 92200010 1
î
Barnwood Gris
1

3
Vis Allen Longue/ Tornillo Allen Largo
16x
10x1x
16x10x
A B C
D E
3 in 1 Bolt
Boulon 3 en 1/ 3 in 1 Bolt
Excenter Fitting
Écrou de blocage décentré/
Excenter Fitting
Long Allen Screw
Vis pour panneau arrière/
Tornillo del panel posterior
Back Panel Screw
Washer
Rondelle/ Arandela
Allen Wrench
Clé Allen/ Llave Allen
16x
4 4 x
GH
F
Shelf Panel Support
Support à tablette/
Soporte del panel de estante
Hardware Kit-
Quincaillerie/ Kit de Hardware 92200015
H
Door Hinge
4x
Charnière de Porte/
Bisagra de la Puerta

1
2
1
A
2
1
4
3
2
8x4x
H
A
x
11
7
7
A
F
H
F
H
16
F
16x
F

5
3
4
1
2
4
3
4
1
C
8x
B
2
3
B
A
9
4
5
7
5
8
C
D
4x4x
C D
BE

5
6
5
6
1
2
6
5
A
3
10
2
4
6x6x
C D
4
12
C
D
CD
11
10
5
B
8x
B
BE

7
8
7
1
2
8
7
F
G
13
14
13
13
13
14
16x
G
20x
F

9 1
9
8
9 1
10
For the next step refer to the instruction manual included with your rebox.
If you do not have an instruction manual included with your rebox do not attempt to
assemble or operate the replace. Immediately call our customer service department at
1-800-654-1704 for a replacement manual.
prior to use.
!
Pour l’étape suivante, vous référer au manuel d’instruction inclus avec votre chambre
de combustion.
Si aucun manuel d’instruction n’est inclus avec votre chambre de combustion, ne pas
tenter de l’assembler ou de faire fonctionner le foyer. Contacter immédiatement
le service à la clientèle au 1-800-654-1704 pour recevoir un manuel de remplacement.
Avertissements : Ne pas utiliser votre chambre de combustion sans avoir lu toutes les
instructions et les avertissements.
!
Para el siguiente paso, consulte el manual de instrucciones que recibió junto con su hogar.
Si no tiene el manual de instrucciones que recibió con su hogar, no intente ensamblarlo
ni utilizarlo. Comuníquese inmediatamente con el departamento de atención al cliente,
al 1-800-654-1704 para que le envíen un manual de reemplazo.
ADVERTENCIA: No utilice el hogar sin antes leer todas las instrucciones y advertencias.
!

WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame® fireplace ("the Product")
will be free from manufacturing defects in material and workmanship after correct assembly and
under normal use and proper maintenance for the periods indicated below, commencing with the
date of purchase of the Product:
• The body – 1 year limited warranty.
This warranty extends to the original purchaser only, provided that the purchase was made through
an authorized Real Flame dealer. The warranty is also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper assembly, installation or
storage, installation that does not comply with building codes and ordinances, installation or
operation not in accordance with the included manual, abuse, lack of maintenance, hostile
environments, accident, natural weather, or unworkmanlike repairs. Modification of the Product, use
of fuels other than what is approved by Real Flame, or use of parts installed from other
manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not cover cosmetic issues
such as scratches, dents, rust, oxidation, corrosion, or discoloring caused by heat, abrasive cleaners
and chemical cleaners. However, should deterioration of parts occur to the degree of non-performance
within the duration of the warranty period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you should retain your
sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without
proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order for any internal
components to be covered under warranty, Real Flame requires the user to troubleshoot with a Real
Flame Customer Service member to ensure proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion,
replace the defective component, replace the Product or refund the purchase price. Real Flame is
not responsible for the installation, labor or any other costs associated with the reinstallation. The
foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be
responsible for any incidental or consequential damages caused by defects in the Product. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The duration of any implied
warranty arising under the laws of any state, including implied warranty of merchantability or fitness
for a particular purpose or use, is limited to the duration of the warranty specified above. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
State to State.
For warranty service:
1. Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
2. If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at
www.realflame.com.
9

Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443 in Canada
custserv@realflame.com
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will not
be eligible for return. All items must be returned in their entirety, meaning all items included must be
returned together. No returns or exchanges on discontinued items. Please begin the return process by
contacting the store or company where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s
discretion. We will assess any damage and find a solution, which could include shipping you a replacement.
No replacements are available for discontinued items or repackaged (open box) products. Please
call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged
item. Please have the following information (which can be found in your instruction manual) ready
before you call Customer Service:
• Model number of item
• 4-8 digit part number
• Lot code number
• Shipping address
• A picture of the damaged item may be requested. Pictures should be sent to custserv@realflame.com.
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer Service at
1-800-654-1704 within 48 hours of receiving the item.
Refer to www.realflame.com for our complete return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and quality assurance at
https://www.realflame.com/registration.
RETURN POLICY
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