RealFlame Topanga User manual

!
Warning
For outdoor use only
DO NOT use for cooking
DO NOT use under any
overhead enclosure
!
WARNING
If the information in this manual is not
followed exactly, a fire or explosion
may result causing property damage,
personal injury or loss of life.
Installation and service must be
performed by a qualified installer,
service agency or gas supplier.
Improper installation, adjustment,
alteration, service or maintenance can
cause injury or property damage.
Read the installation, operation
and maintenance instructions
thoroughly before installing or
servicing this equipment.
Save these instructions for future
reference. If you are assembling
this unit for someone else, give
this manual to him or her to read
and save for future reference.
!
!
!
!
!
DANGER
!
If you smell gas:
1. Shut off the gas to the appliance.
2. Exnguish any open flame.
3. If odor connues, keep away
from the appliance and immediately
call your gas supplier or
fire department.
!WARNING
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
This unit is not for use with propane.
Use only with Natural Gas.
PO:
Topanga Natural Gas Fire Table Owner’s Manual
Style # 42100148
For Technical Support call
1-800-654-1704
US
Designed and Engineered by
Real Flame. Manufactured as
Model # 11502NG
Note
A Natural Gas line with a
1/2” connection is required
to install this unit.

Important Safety Information
Natural Gas Warnings
Parts List and Descriptions
Base Assembly Instructions
Pre-Use Instructions
Assembly Instructions
Connecting to Natural Gas Source
Lighting
Care and Cleaning
Gas Component Connection Checks
Troubleshooting
3
5
7
8
9
10
11
13
14
15
17
!
CARBON MONOXIDE HAZARD
This appliance can produce carbon
monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed
space such as a camper, tent,car or home.
DANGER
2
Product Name
Topanga Large Rectangle
Model No.
11502NG
Rated Heat Output
75,000 btu/hr
Type of Gas
Natural Gas (NG)
Gas Supply
Quick Connect to Gas Line
SPECIFICATIONS
Table of Contents

Important Safety Information
3
!
WARNING FIRE TABLE IS FOR OUTDOOR USE ONLY
• WARNING Failure to follow the dangers, warning and cautions in this manual may result in
serious bodily injury or death, or in a fire or an explosion causing damage to property.
• WARNING Improper installation, adjustment, alteration, service or maintenance can cause
injury or property damage. Read the installation,operating and maintenance instructions
thoroughly before installing or servicing this equipment.
• NOTE When an appliance is for connection to a fixed piping system, the installation must
conform with local codes, or in the absence of local codes with the National Fuel Gas Code,
ANSI Z223.1/NFPA 54; National Fuel Gas Code, Natural Gas and Propane Installation
Code, CSA B149.1; or Propane Storage and Handling Code, B149.2, as applicable.
• Minimum Clearence from Unit to Combustible Materials
48” (121.9 cm) from all sides and back. Do not locate this firetable under any overhead
enclosure.
IF YOU SMELL GAS
• Shut o gas supply to the fire table.
• Extinguish any open flame.
• Do not try lighting any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone.
• Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
• Children and adults should be alerted to the hazards of high surface temperatures and be
kept at a safe distance while fire table is in use.
• This outdoor fire table is NOT to be operated by children. Young children should be
closely supervised when in the vicinity of this outdoor fire table.
• Do not hang or place clothing or other flammable materials on or near the gas fire table.
• Any guard or protective device removed for servicing the appliance shall be replaced prior
to operating the appliance.
• Installation and repair should be done by a qualified service person. The appliance should
be inspected before use and at least annually by a qualified service person. More frequent
cleaning may be required as necessary. It is imperative that the control compartment,
burners, and circulating air passageways of the appliance are kept clean.
• Keep these instructions for future reference. If you are assembling this unit for someone
else, give this manual to him or her to read and keep for future reference.
• Do not use this unit for cooking.
• Do not pour water into the firetable.
• DO not use this outdoor fire table if any part has been under water. Immediately call a
qualified service technician to inspect the fire table and to replace any part or control
system and any gas control which has been under water.
• This gas fire table and its individual shuto valve must be disconnected from the gas supply
piping system during any pressure testing of that system at test pressures in excess of 1/2 of
psi (3.5 kPa). The appliance must be isolated from the gas supply piping system by closing
its individual manual shuto valve during any pressure testing of the gas supply piping
system at test pressures equal to or less than 1/2 psi (3.5 kPa).

Important Safety Information (Continued)
4
• This gas fire table must be used ONLY outdoors in a well-ventilated space and shall NOT be
used inside a building, garage, or any other enclosed area.
• DO NOT use this outdoor gas fire table for indoor heating. TOXIC carbon monoxide fumes
can accumulate and cause asphyxiation.
• NEVER LEAVE this gas fire table unattended when in use.
• Do not store or use gasoline or other flammable vapors and liquids within 25 feet (7.62m) of
this or any other appliance.
• Do not store any combustible materials in the base enclosure.
• Never use a flame to check for gas leaks.
• The use of alcohol, prescription or non-prescription drugs may impair an individual’s ability
to properly assemble or safely operate this outdoor fire table.
• DO NOT use in an explosive atmosphere. Keep gas fire table area clear and free from
combustible materials, gasoline and other flammable vapors and liquids.
• This outdoor fire table is not to be installed or used in or on recreation vehicles and/or boats.
• Always use in accordance with all applicable local, state and national codes. Contact your local
fire department for details on outdoor burning.
• Use the same precautions you would with any open fire when using this outdoor fire table.
• DO NOT burn solid fuels such as: wood, charcoal briquettes, lump charcoal, manufactured
logs, driftwood, trash, leaves, paper, cardboard, plywood, painted or stained or pressure
treated wood in this outdoor fire table.
• DO NOT use this outdoor fire table until it is COMPLETELY assembled and all parts are
securely fastened and tightened.
• DO NOT store another LP gas tank within 10 feet (3.05 m) of this outdoor fire table while it is
in operation.
• DO NOT use this outdoor fire table near automobiles, trucks, vans or recreational vehicles.
• DO NOT use this outdoor fire table under any overhead structure or near any unprotected
combustible constructions. Avoid using near or under overhanging trees and shrubs.
• Always use this outdoor fire table on a hard, level non-combustible surface such a concrete,
rock or stone. An asphalt or blacktop surface may not be acceptable for this purpose.
• DO NOT wear flammable or loose clothing when operating this outdoor fire table.
• DO NOT use in windy conditions.
• Keep all electrical cords away from a hot outdoor fire table.
• Certain areas of this outdoor fire table when in use will become too hot to touch. Do not
touch hot surfaces until the unit has cooled unless you are wearing protective gear such as
insulated pot holders or heat resistant gloves or mittens to avoid burns.
• DO NOT attempt to move or store this outdoor fire table until all parts are cool.
• DO NOT lean over this outdoor fire table when lighting or when in use.
• DO NOT sit on the fire table when the unit is in operation.
• DO NOT throw anything onto the fire when the unit is in operation.
• Lava rocks are very hot; please keep children or pets at a safe distance.
• It is essential to keep the outdoor fire table valve compartment, burners, and circulating air
passages clean. Inspect outdoor fire table before each use.

5
Natural Gas Dangers And Warnings
Natural Gas is flammable and hazardous if handled improperly. Become aware of the
characteristics before using any natural gas product.
Natural Gas Characteristics
• Flammable, explosive under pressure, lighter than air and settles in pools in high areas.
• In its natural state,Natural Gas has no odor. Foryour safety, an odorant has been added.
• Contact with Natural Gas could burn the skin.
• Natural Gas is extremely flammable and hazardous if handled improperly.
Chemicals known to the state of California to cause cancer, birth defects, or other
reproductive harm are created by the combustion of Natural Gas.
Your Natural Gas fire pit is designed to operate on Natural Gas only, at a pressure of
It is recommended that an ON/OFF manual shut-o valve be installed at the gas supply
seven inches water column (7" W.C.) Check with your gas utility for local gas pressure,
because in some areas Natural Gas pressure varies. Also, check with your gas company
or with local building codes for instructions to install gas supply line, or call a licensed
and qualified installer.
source, outdoors: after the gas line exits outside wall and before quick disconnect or
before gas supply line enters ground, indoors: in the branch gas line in an accessible
location near the gas supply line.
Pipe sealing compound or pipe thread tape of the type resistant to the action of Natural
Gas must be used on all male pipe threads. Apply compound or tape to at least the first
three to four threads when making a connection.
Important Safety Information (Continued)
!
• Prior to each fire table operation, check the hose for evidence of excessive abrasion or wear.
Use a handheld mirror to see hose sections located under the unit. to If the hose is damaged,
cracked or cut, it must be replaced before using the gas fire table. The hose assembly can only
be replaced with a hose assembly specified by the manufacturer. Please call Real Flame at
1-800-654-1704.
• Before each use, examine the burner and its components. If dirty, clean with a soft brush and
soapy water solution. Also examine the area around the burner. Any dirt or foreign material,
such as spider webs or nests in this area should be removed. If it is evident that the burner is
damaged, the fire table must not be used. The burner assembly must be replaced. Please
contact Real Flame at 1-800-654-1704 for technical support.
• Place the hose out of the pathways where people may trip over it. Do not place the hose in
areas where it may be subjected to accidental damage.
DANGER
This outdoor fire table is for use with natural gas (NG) only. The conversion to or attempted
use of liquefied petroleum (LP) in this outdoor fire table is dangerous and could result in
serious personal injury, or property damage.
ATTENTION: Any alteration of the outdoor fire table that is not specifically
directed in the operations manual will void manufacturer warranty.

Caution:
During any high pressure testing of the gas supply piping system at test pressures in
(
Natural Gas Dangers And Warnings (Continued)
Never store or use gasoline or other volatile substance in the vicinity of this fire table.
Natural Gas Connection
The outdoor fire table must be isolated from the gas supply piping system by closing the
least equal to or less than 1/2 psi (3.5 kPa).
!
Warning:
Burner valves are pre-tested at the factory to operate on Natural Gas. Do not attempt to
convert or change.
!
6
excess of 1/2 psi (3.5 kPa), the appliance and it’s individual shuto valve must be
disconnected from the gas supply piping system.
Connect a manual shuto valve to gas supply line. Apply sealing compound or pipe thread
tape of the type resistant to the action of the Natural Gas on all male pipe threads. Connect
the end with the quick release connector of Natural Gas hose to manual shut-o
valve at the gas supply.

7
Parts List
3
3
3
3
4
5
1
2
1Fire Table 1
NG Hose and 115017702 1
LMST - 115024777G
WSLT - 115024377G
Feet 115010003 1 set
Lava Rock 05603408 4 boxes
AA Battery N/A 1
2
3
4
5
Quick Disconnect

8
1.) Install the AA battery as shown in the diagram below.
+
-
Assembly Instructions
2.) Connecting your fire table to the Natural Gas Source:
A professionally installed shut-o valve between the supply piping and the
socket is recomended by the National Fuel Gase Code. Socket connection
must be made outdoors. The diagram below shows the main components
of a standard Natural Gas system.
This unit requires a 1/2” thread for the hook-up.

9
Assembly Instructions
3.) Connecting the Socket
Coat the gas supply pipe nipple with gas
resistant pipe compound or approved teflon tape.
Screw socket onto gas supply pipe (house
gas source) as shown to the right, and wrench
tighten.
The quick disconnect socket should never be
connected to the fire table. Direction of gas flow is
indicated on the socket.
4.) Using the Quick Connect Socket
Pull back the sleeve on the quick disconnect
socket and insert the unattached end of the
gas hose into the socket. Release the sleeve
and continue pushing the hose into the socket
until the sleeve snaps into the locked
position.
After making all connections, perform a leak
test as described on page 11 of this manual.

10
5.) Place lava rock by hand. DO NOT dump bag out into tray to avoid clogging the burner
with dust. Position the lava rock across the bowl to a level about 1” above the top of the burner.
Make sure that you do not block the igniter box with lava rock to ensure proper ignition.
Assembly Instructions
4
Lava Rock Warning:
1. Do not light or use this firetable if lava rocks are wet. Ensure lava rocks are completely dry
before lighting. Intense heat can cause wet lava rocks to explode and they could hit
someone causing injury.
2. Please keep away from the firetable for at least 20 minutes during initial start-up as lava
rocks could retain some moisture from manufacturing and shipping.
Igniter box

11
Check for leaks at these locations
CHECKING FOR LEAKS
Ma
Make a leak check solution by mixing 1 part dishwashing
soap with 3 parts water in a spray bottle.
ke sure control knob is “OFF.” Then, turn Natural Gas
on at its source.
Spray leak solution on valve connections paying particular
attention to the areas indicated by arrows.
If an , reconnect and
re-test. If you continue to see bubbles after
dnaecruossaGlarutaNtcennocsid,stpmettalareves
contact Real Flame® at 1-800-654-1704 for assistance.
If no bubbles appear after one minute turn source OFF,
wipe away solution and proceed.
Pre-Use Instructions
WARNING Before using this outdoor fire table, make sure you have read, understand and
are following all information provided in the important Safety Information section of this
manual. Failure to follow those instructions can cause death, serious injury or property damage.
!
Prior to each gas fire table operation, check the hose and valve for evidence of excessive
abrasion or wear.

12
Control Knob
PUSH
LIGHT
HIGH
LOW IN
1. Read and understand all operating instructions before lighting.
2. Burner control knob must be in the “OFF” position.
3. Connect Natural Gas source (see above pages).
4. Open the Natural Gas supply to the unit.
5. Push and hold igniter button to create sparks.
6. While holding the igniter button with one hand, use
your other hand to push and turn the control knob
to the “LIGHT” position to light the burner.
7. Keep Burner Control Knob pressed in for 15-30 seconds after ignition.
Using a
Please refer to the trouble shooting pages for
additional support, beginning on page 16.
Using the Igniter
Long Match or Lighter
WARNING
When using this method to light
your fire table use heat resistant
gloves and follow the step by step
instructions. Failure to do so could
result in severe injury.
2.
1. Prior to lighting, use a shovel to move
the lava rocks for access to the burner.
5. After lighting, use a shovel and heat resistant
gloves to carefully move the lava rocks back
into their proper position.
Wearing heat resistant gloves, position
lighter near the side of the burner. DO NOT
lean over the firetable while lighting!
the burning long match or burning butane
3. Turn control knob counter clockwise to “LIGHT”.
4. Remove long match/long butane lighter.
6
9.
.
7. Adjust the flame to the desired height with the
control knob.
10. Adjust the flame to the desired height with the
control knob .
WARNING
If burner flame goes out during operation,
immediately turn the control knob “OFF” and let the
gas clear a minimum of 5 minutes before attempting
to re-light the fire table.
After lighting, rotate the Burner Control Knob
counter clockwise to “Low” setting.
Observe flame, make sure all burner ports are lit.
Flame height should be no higher than
13 inches tall.
After lighting, rotate the Burner Control Knob counter clockwise to “Low” setting.
Observe flame, make sure all burner ports are lit. Flame height should be no higher than
13 inches tall.
!
!
!
WARNING
while lig
8-12”
20.3 - 30.5 cm
Lighting Instructions

13
Care and Cleaning
Inspecting
WARNING
DO NOT USE SOLVENTS while in closed spaces or while smoking.
!
!
!
!
product life.
1. Make sure all parts are securly fastned in place. If a part moves when touched, check its connection points to
see if they are lose.
WARNING DO NOT tamper with this appliance. This is DANGEROUS and will void the warranty. Any part found
Real Flame at: 1-800-654-1704.
2. Check all gas connections for leaks.
3. Check ignition system to insure proper sparking.
4. Check components for any signs of damage, rust or excessive wear.
5. If damage to any component is detected, DO NOT operate until the proper repairs have been made.
ARNING
cool to the touch.
General Care and Cleaning
W
DO NOT use oven cleaner or abrasive cleaners as they will damage this product.
1. Wipe exterior surfaces with a mild dishwashing soap, then rinse clean with water.
Storage:
WARNING
1. Turn gas OFF at tank connection. Remove tank and store in a cool, dry location outdoors, away from children.
4. Store in a cool, dry location away from children and pets.
Table

14
2. Make sure that the igniter box is unobstructed.
Clear any debris on top of the igniter box and make sure there is no debris
between the igniter pin, thermocouple and the burner tube.
If the burner will not light or stay lit, please perform the following checks.
Gas Component Connection Checks
1. Make sure the electrode wire is correctly and completely connected.
Igniter Box
Burner
Tube
Do not block
opening
CORRECT INCORRECT

15
3. Make sure that the igniter pin and thermocouple are correctly positioned.
- The igniter pin should be pointed straight to the thermocouple.
- The thermocouple should be positioned 5mm away from the pilot light.
4. Make sure that the thermocouple wire is correctly positioned. The
thermocouple wire should be in line with the valve.
Igniter Box
Thermocouple Wire
Thermocouple
Wire
Wire should
be in line
with valve
Valve
Valve
Gas Component Connection Checks (Cont.)
5mm
Thermocouple
Igniter Pin
Pilot Light

16
For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: Burner will not light using igniter
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 3: Igniter Pin cracked or broken - sparks at crack.
-Call Real Flame at 1-800-654-1704 for technical support.
Possible Cause 2: Igniter battery is dead.
-Check or replace the AAA battery in the igniter.
Possible Cause 4: Wire loose or disconnected.
-Reference page 15, step 1, reconnect wire. Call Real Flame at 1-800-654-1704.
Possible Cause 5: Wire is shorting (sparking) between igniter and electrode.
-Call Real Flame at 1-800-654-1704 for support.
Possible Cause 6: Igniter Pin not pointing at thermocouple.
-Reference page 16, turn electrode to point at the thermocouple.
Possible Cause 7: Bad Igniter
-Call Real Flame at
1-800-654-1704 for
support.
Possible Cause 1: No Gas Flow.
-Check if Natural Gas supply is stopped. If it is not stopped, refer to
“Problem: Sudden drop in gas flow” on the following page.
Possible Cause 2: Quick Connect not fully engaged.
-Disconnect the quick connect at the gas supply and reconnect to ensure a
proper connection is made.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
- Clean the venturi.
Possible Cause 4: Spider webs or insect nest in the venturi.
Possible Cause 5: Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the following page. Clean the
burner ports as described there.
Problem: Burner will not light with match
Problem: The fire table emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fire table is pinched.
-Make sure the hose is not pinched between the
fire table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free
of any lava rocks so that the flame can flow naturally.
Troubleshooting
Igniter Pin
(Electrode)
Thermocouple Burner
Burner Ports
Burner Ports

17
For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: Sudden drop in gas flow, or a reduced flame height
Possible Cause 1: Out of Gas.
-Call your local gas company.
Possible Cause 2: Excess flow safety device may have been activated.
-Turn control knob to “OFF”, wait 30 seconds and light outdoor fire table. If
the control knob and the gas supply. Disconnect the quick disconnect
socket.Turn Burner Control Knob to “HIGH”. Wait 1 minute. Turn Burner
gas supply and perform a leak check at the Natural Gas connection.
Problem: Irregular flame pattern, flame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. WARNING: Make
time to cool before touching it.
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Increase flame to “HIGH” setting.
Possible Cause 2: Low on Natural gas.
-Call your local gas company.
Possible Cause 3: Excess flow valve tripped.
-Refer to “Problem: Sudden drop in gas flow”
If these trouble shooting steps are unable to resolve the problem,
please call the numbers listed below.
Troubleshooting
Burner Ports

Warranty & Return Policies
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443 in Canada
custserv@realflame.com
Warranty
Real Flame® Company warrants Real Flame gas fireplaces and accessories to be free from defects
in parts under normal use and service for a period of 2 years from the date of purchase and
defective from finish issues for a period of 5 years from the date of purchase. In the event of such
defects Real Flame will, at its option, replace the defective product or refund the purchase price.
The foregoing is the exclusive remedy and Real Flame disclaims all other warranties, including any
implied warranty of merchantability or fitness for a particular purpose. In addition, Real Flame will
not be responsible for consequential damages in excess of the purchase price of the product on
which such liability is based.
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete
or unauthorized returns. All returned products must be 100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled or modified will
not be eligible for return. All items must be returned in their entirety, meaning all items included
must be returned together. No returns or exchanges on discontinued items. Please begin the return
process by contacting the store or company where you bought your Real Flame item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real
Flame’s discretion. We will assess any damage and find a solution, which could include shipping
you a replacement. No replacements are available for discontinued items or repackaged (open
box) products. Please call Real Flame Customer Service at 800-654-1704 for replacement parts
before returning the damaged item. Please have the following information (which can be found in
your instruction manual) ready before you call Customer Service.
• Model Number of Item
• 4-8 digit Part Number
• Lot Code Number
• Shipping Address
• A picture of the damaged item may be requested. Pictures should be
sent to custserv@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer
Service at 800-654-1704 within 48 hours of receiving the item.
Please refer to www.Realflame.com for our complete return guidelines and policies.