Regency Fireplace Products U38-NG13 Quick start guide

FPI FIREPLACE PRODUCTS INTERNATIONAL LTD. 6988 Venture St., Delta, BC Canada, V4G 1H4
920-435b
MODELS: U38-NG13 Natural Gas U38-LP13 Propane
06.15.23
ULTIMATE™ U38 Freestanding Gas Stove
Owners &
Installation Manual
www.regency-re.com
U38-39 Video
- Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch: do not use any phone in your building.
Leave the building immediately.
• Immediately call your gas supplier from a neighbour's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the re department.
Installation and service must be performed by a qualied installer, service agency or the gas
supplier.
WARNING
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious
injury, death, or property damage.
Installer: Please complete the details on the back cover
and leave this manual with the homeowner.
Homeowner: Please keep these instructions for future reference.
Certied to/Certié pour:
CSA/ANSI Z21.88:19
CSA 2.33:19
CSA 2.17-2017
Tested by:

2 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
|
2
To the New Owner:
Congratulations! You are the owner of a state-of-the-art ULTIMATE Gas Stove by FIREPLACE PRODUCTS INTERNATIONAL
LTD. The Regency®Gas Series of hand crafted appliances has been designed to provide you with all the warmth and charm
of a woodstove, at the ick of a switch. The models U38-NG13, and U38-LP13 of this series has been approved by Warnock
Hersey/Intertek for both safety and eciency. As it also bears our own mark, it promises to provide you with economy, comfort
and security for many trouble free years to follow. Please take a moment now to acquaint yourself with these instructions and
the many features of your Regency®Gas Stove.
U38-39 Video
920-408
4.34.7
Instruction Plate
For a glass-fronted gas appliance where the temperature of the glass
viewing area outside surface exceeds the limits specified in Clause 5.14.4, the following
graphic danger and statements shall be shown on a Class IIIA-2 Permanent Label.
4.34.6
Instruction Plate
Each appliance shall bear a Class IIIB marking with letters on a contrasting background, located
adjacent to the controlling device or in an equally conspicuous position where the instruction can be easily read.
April 22/14: Created draft
Double sided
Material: Synthetic Paper
Size 5.965" W x 5.71" H
Color: As shown in artwork
DANGER
HOT GLASS WILL
CAUSE BURNS
DO NOT TOUCH GLASS
UNTIL COOLED
NEVER ALLOW CHILDREN
TO TOUCH GLASS
A barrier designed to reduce the risk of burns from the hot viewing glass
is provided with this appliance and must be installed for the protection
of children and other at risk individuals.
!DANGER
!
920-408
CAUTION:
HOT WHILE IN OPERATION. DO NOT TOUCH.
SEVERE BURNS MAY RESULT. KEEP CHILDREN, CLOTHING, FURNITURE,
GASOLINE, AND ANY OTHER LIQUIDS WITH FLAMMABLE VAPOURS AWAY.
KEEP BURNER AND CONTROL COMPARTMENT CLEAN.
SEE INSTALLATION AND OPERATING INSTRUCTIONS ACCOMPANYING
APPLIANCE.
Front Back
LA SURFACE VITRÉE CHAUDE
PEUT CAUSER DES BRÛLURES.
NE TOUCHEZ PAS À LA
SURFACE VITRÉE NON REFROIDIE.
NE LAISSEZ JAMAIS UN
ENFANT TOUCHER LA SURFACE
VITRÉE.
DANGER
!
L’écran pare-étincelles fourni avec ce foyer réduit le risque de brûlure en cas de
contact accidentel avec la vitre chaude et doit être installé pour la protection des
enfants et des personnes à risque.
920-408-fr
ATTENTION
S'assurer que le brûleur et le compartiment des commandes sont propres.
Voir les instructions d’installation et d’utilisation qui accompagnent
l'appareil.
Risque de brûlures graves.
Ne pas toucher l’appareil lorsqu’il fonctionne.
Ne pas laisser les enfants s’approcher de l’appareil. Garder les
vêtements, les meubles et tout gaz ou liquide inflammable (carburant)
à distance de l'appareil.
This appliance may only be installed in an
aftermarket permanently located, manu-
factured (USA only) or mobile home, where
not prohibited by local codes.
This appliance is only for use with the type
of gas indicated on the rating plate. This
appliance is not convertible for use with
other gases, unless a certied kit is used.

Regency®U38-13 ULTIMATE Freestanding Gas Stove | 3
| 3
table of contents
Operating Instructions
Operating Instructions .............................................23
Lighting Procedure ..................................................23
Shutdown Procedure ...............................................23
Proame GTMF System Operating Instructions ..........24
Proame I Remote Receiver Battery Replacement .....27
Copy of the Lighting Plate Instructions .....................28
Pilot Adjustment......................................................29
Aeration Adjustment................................................29
Normal Operating Sounds of Gas Appliances .............29
Maintenance
Maintenance instructions .........................................30
Log Replacement ....................................................30
Door and Glass Gasket.............................................30
Glass Replacement ..................................................30
Fan Maintenance .....................................................31
Valve replacement...................................................32
Parts
U38-13 Main Assembly ............................................33
U38-13 Burner & Log Assembly................................34
U38-13 Door Assembly ............................................35
Warranty
Warranty ................................................................36
Safety Label for the U38-13 .......................................5
Installation
Before You Start........................................................7
Important Message .................................................8
General Safety Information ........................................8
Installation Checklist..................................................8
Clearances to Combustibles........................................9
Reference Dimensions ...............................................9
Optional Outside Air ..................................................9
Draft Hood..............................................................10
High Elevation.........................................................10
Venting...................................................................10
Gas Connection.......................................................11
System Data ...........................................................11
Gas Pipe Pressure Testing ........................................11
SIT 829 Walve Description .......................................11
Conversion Kit #732-969 from NG to LP....................12
Conversion to Lower BTU Rating ..............................13
Traditional Log Set Installation .................................14
Driftwood Log Set Installation ..................................17
Front Door Installation.............................................20
Louver Installation...................................................20
Test for Flue Spillage ...............................................20
Optional ................................................................21
Wall Thermostat .....................................................21
DC Spark Igniter Battery Install................................21
Final Check .............................................................21
Wiring Diagrams .....................................................22
First Fire.................................................................23

4 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
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4dimensions
11
2
"
31 1
2
"
30"
43
4
"
GAS LINE
25 5
8
"
20 3
4
"
4"
COLLAR
5"
9"
313
16
"
30"
17"
(651mm)
(527mm)
(127mm)
(102mm)
(229mm)
(762mm)
(762mm)
(38mm)
(800mm)
(432mm)
(97mm)
(121mm)
ALL PICTURES / DIAGRAMS SHOWN THROUGHOUT THIS MANUAL ARE FOR ILLUSTRATION PURPOSES ONLY.
ACTUAL PRODUCT MAY VARY DUE TO PRODUCT ENHANCEMENTS.
913
16"
(250mm)
(108mm)
41
4"

Regency®U38-13 ULTIMATE Freestanding Gas Stove | 5
| 5
safety decal
This is a copy of the label that accompanies
each ULTIMATE Freestanding Gas Stove. We
have printed a copy of the contents here for
your review. The safety label is located on the
inside of the drop down pedestal door.
NOTE: Regency®units are constantly being
improved. Check the label on the unit and if
there is a dierence, the label on the unit is
the correct one.
SAFETY LABEL FOR THE U38-13
For the State of Massachusetts, installation and repair must be done by a plumber or gastter licensed in the Commonwealth of
Massachusetts.
For the State of Massachusetts, exible connectors shall not exceed 36 inches in length.
For the State of Massachusetts, the appliances individual manual shut-o must be a t-handle type valve.
The State of Massachusetts requires the installation of a carbon monoxide alarm in accordance with NFPA 720 and a CO alarm
with battery back up in the same room where the gas appliance is installed.
D
F
C
Minimum Clearances to Combustibles
Dégagements min. matériaux combustibles
566
Serial No./No de série
DO NOT REMOVE THIS LABEL/
NE PAS ENLEVER CETTE ÉTIQUETTE
A 7-1/2" /190mm
B 6" /150mm
E 2" /50mm
Min. Ceiling Height from top of unit / Hteur min. de
plafond à partir du haut de l'appareil : 36" / 914 mm
Duplicate serial #
Model/Modèle: U38-NG13
Model/Modèle: U38-LP13
566
This appliance must be installed in accordance with local codes, if any; if none, follow the National Fuel Gas Code, ANSI Z223.1, or
Natural Gas and Propane Installation Code, CSA B149.1.
This appliance must be installed in accordance with the Standard CAN/CSA Z240 MH, Mobile Housing, in Canada, or with the Manufac-
tured Home Construction and Safety Standard, Title 24 CFR, Part 3280, in the United States, or when such a standard is not applicable,
ANSI/NCSBCS A225.1/NFPA 501A, Manufactured Home Installations Standard or ANSI A119.2 ou NFPA 501C Standard for Recre-
ational Vehicles. For use with Fan Kit # 910-331
This appliance is only for use with the type of gas indicated on the rating plate and may be installed in an aftermarket, permanently
located, manufactured (mobile) home where not prohibited by local codes. See owner's manual for details.
Installer l'appareil selon les codes ou règlements locaux, ou, en l'absence de tels règlements, selon les codes d'installation ANSI Z223.1,
National Fuel Gas Code ou CSA-B149.1 en vigueur.
Installer l'appareil conformément aux codes et réglements locaux; en l'absence de telles normes, suivre le National Fuel Gas Code,
ANSI Z223.1 ou le Natural Gas and Propane Installation Code, CSA B149.1.
Cet appareil doit être installé selon la norme CAN/CSA-Z240, Série MM, Maison mobiles ou CAN/CSA-Z240 VC, Véhicules de camping,
ou la norme 24 CFR Part 3280, Manufactured Home Construction and Safety Standard aux États-Unis. Si ces normes ne s'appliquent
pas, utiliser la norme ANSI/NCSBCS A225.1/NFPA 501A, Manufactured Home Installations Standard, ou ANSI A119.2 ou NFPA 501C
Standard for Recreational Vehicles. À utiliser avec la trousse du ventilateur n
o
910-331.
Cet appareil doit être utilisé uniquement avec le type de gaz indiqué sur la plaque signalétique. Cet appareil peut être installé dans une
maison préfabriquée (mobile) installée à demeure (É.-U. seulement) si les règlements locaux le permettent. Voir la notice de l'utilisateur
pour plus de renseignements. Voir le manuel d'installation pour plus de détails.
This vented gas replace heater is not for use with air lters. Ne pas utiliser de ltre à air avec ce foyer au gaz à évacuation.
For use with glass doors certied with the appliance only. À utiliser uniquement avec portes en verre certiées avec l'appareil.
VENTED GAS FIREPLACE
HEATER - NOT FOR USE WITH
SOLID FUELS. CATEGORY I.
FOYER AU GAZ À ÉVACUATION
- NE PAS UTILISER AVEC UN
COMBUSTIBLE SOLIDE.
CATÉGORIE I.
Made in Canada / Fabriqué au Canada
C#: 4001172
Listed: VENTED GAS FIREPLACE HEATER / FOYER AU GAZ À ÉVACUATION
Certied for/Certiée pour : ANSI Z21.88:19 • CSA 2.33:19
CSA 2.17-2017
MAY BE INSTALLED IN MANUFACTURED (MOBILE) HOMES AFTER FIRST SALE
Refer to Intertek's Directory of Building Products for detailed information.
Pour plus de détails, se reporter au Répertoire des produits de construction de Intertek.
ELECTRICAL SUPPLY/
ALIMENTATION ÉLECTRIQUE :
115V_60HZ less than / moins de 2 A
FPI Fireplace Products International Ltd.
Delta, BC, Canada
For Use Only with Barrier (Part # 732-512)
Follow installation instructions.
Utiliser uniquement avec l’écran (n° 732-512)
Suivre les consignes d’installation.
APPAREIL FONCTIONNANT AU GAZ NATUREL : Modèle U38-NG13
Pression d’alimentation minimale
Pression manifold élevée
Pression manifold basse
Modèle U38-NG13 conçu pour altitude 0-2000 pi
Dimensions de l’orice
Altitude
Débit calorique maximum
Débit calorique minimum
FACTORY EQUIPPED FOR NATURAL GAS: Model U38-NG13
Minimum supply pressure 5" WC/C.E. (1.25kPa)
Manifold pressure High 3.5" WC/C.E. (0.87kPa)
Manifold pressure Low 1.6" WC/C.E. (0.40kPa)
Model U38-NG13: Factory Equipped for Altitude 0-2000 ft.
Orice size #32 DMS
Altitude 0-2000 ft/pi (0-610)
Maximum Input 38,000 Btu/h (11.14Kwh)
Minimum Input 26,000 Btu/h (7.62Kwh)
Model U38-NG13: Convertible for Altitude 2000-4500 ft.
Orice size #33 DMS
Altitude 2000-4500ft/pi (610-1370m)
Maximum Input 35,000 Btu/h (10.26Kw)
Minimum Input 24,000 Btu/h (7.03Kwh)
Model U38-NG13: Convertible to 30,000 Btu for Altitude 0-4500 ft.
Orice size #37 DMS
Maximum Input 30,000 Btu/h (8.78Kwh)
Minimum Input 21,000 Btu/h (6.15Kwh)
FACTORY EQUIPPED FOR LP: Model U38-LP13
Minimum supply pressure 11" WC/C.E. (2.74Kpa)
Manifold pressure High 10" WC/C.E. (2.49Kpa)
Manifold pressure Low 6.4" WC/C.E. (1.59Kpa)
Orice size 50 DMS
Altitude 0-2,000 ft/pi (0-610m)
Maximum Input 34,000 BTU/h (9.96Kw/h)
Minimum Input 27,500 BTU/h (8.06Kw/h)
Model U38-LP13: Convertible to 30,000 Btu for Altitude 0-4500 ft.
Orice size #52 DMS
Maximum Input 30,000 Btu/h (8.78Kwh)
Minimum Input 23,000 Btu/h (6.74Kwh)
920-436a
Modèle U38-LP13 convertible à 30 000 BTU pour altitude 0-4500 pi
Dimensions de l’orice
Débit calorique maximal
Débit calorique minimal
Modèle U38-NG13 convertible pour altitude 2000-4500 pi
Dimensions de l’orice
Altitude
Débit calorique maximal
Débit calorique minimal
Modèle U38-NG13 convertible à 30 000 BTU pour altitude 0-4500 pi
Dimensions de l’orice
Débit calorique maximal
Débit calorique minimal
APPAREIL FONCTIONNANT AU PROPANE : Modèle U38-LP13
Pression d’alimentation minimale
Pression manifold élevée
Pression manifold basse
Dimensions de l’orice
Altitude
Débit calorique maximal
Débit calorique minimal
Part#: 920-436a
Size: Printed at 100%
Material: 2 ml silver matt polyester (DPM SMS)
Sept. 22/21 Created decal
Aug. 19/22 Updated wording
*Printer: Continue number sequence from 918-508 - do not restart at 0
CANADIAN ENERGY
PERFORMANCE
VERIFIED
RENDEMENT
ÉNERGÉTIQUE
VÉRIFIÉ
EP5011169
CSA P.4.1 Fireplace E󰀩ciency (FE)
E󰀩cacité énergétique des foyers
(EEF) CSA P.4.1
Natural Gas/ Gaz naturel : 63.94%
Propane Gas/Gaz propane:
64.59%

6 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
|
6requirements
5.08: Modifications to NFPA-54, Chapter 10
(2) Revise 10.8.3 by adding the following additional requirements:
(a) For all side wall horizontally vented gas fueled equipment installed in every dwelling, building or structure used in whole or in part for
residential purposes, including those owned or operated by the Commonwealth and where the side wall exhaust vent termination is less than
seven (7) feet above finished grade in the area of the venting, including but not limited to decks and porches, the following requirements shall
be satisfied:
1. INSTALLATION OF CARBON MONOXIDE DETECTORS. At the time of installation of the side wall horizontal vented gas fueled
equipment, the installing plumber or gasfitter shall observe that a hard wired carbon monoxide detector with an alarm and battery back-up is
installed on the floor level where the gas equipment is to be installed. In addition, the installing plumber or gasfitter shallobserve that a battery
operated or hard wired carbon monoxide detector with an alarm is installed on each additional level of the dwelling, building or structure
served by the side wall horizontal vented gas fueled equipment. It shall be the responsibility of the property owner to secure the services of
qualified licensed professionals for the installation of hard wired carbon monoxide detectors
a. In the event that the side wall horizontally vented gas fueled equipment is installed in a crawl space or an attic, the hard wired carbon
monoxide detector with alarm and battery back-up may be installed on the next adjacent floor level.
b. In the event that the requirements of this subdivision can not be met at the time of completion of installation, the owner shall have a period of
thirty (30) days to comply with the above requirements; provided, however, that during said thirty (30) day period, a batteryoperated carbon
monoxide detector with an alarm shall be installed.
2. APPROVED CARBON MONOXIDE DETECTORS. Each carbon monoxide detector as required in accordance with the above provisions
shall comply with NFPA 720 and be ANSI/UL 2034 listed and IAS certified.
3. SIGNAGE. A metal or plastic identification plate shall be permanently mounted to the exterior of the building at a minimum height of eight
(8) feet above grade directly in line with the exhaust vent terminal for the horizontally vented gas fueled heating appliance or equipment. The
sign shall read, in print size no less than one-half (1/2) inch in size, "GAS VENT DIRECTLY BELOW. KEEP CLEAR OF ALL
OBSTRUCTIONS".
4. INSPECTION. The state or local gas inspector of the side wall horizontally vented gas fueled equipment shall not approve the installation
unless, upon inspection, the inspector observes carbon monoxide detectors and signage installed in accordance with the provisions of 248 CMR
5.08(2)(a)1 through 4.
(b) EXEMPTIONS: The following equipment is exempt from 248 CMR 5.08(2)(a)1 through 4:
1. The equipment listed in Chapter 10 entitled "Equipment Not Required To Be Vented" in the most current edition of NFPA 54 as adopted by
the Board; and
2. Product Approved side wall horizontally vented gas fueled equipment installed in a room or structure separate from the dwelling, building or
structure used in whole or in part for residential purposes.
(c) MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM PROVIDED. When the manufacturer of Product
Approved side wall horizontally vented gas equipment provides a venting system design or venting system components with the equipment, the
instructions provided by the manufacturer for installation of the equipment and the venting system shall include:
1. Detailed instructions for the installation of the venting system design or the venting system components; and
2. A complete parts list for the venting system design or venting system.
(d) MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM NOT PROVIDED. When the manufacturer of a
Product Approved side wall horizontally vented gas fueled equipment does not provide the parts for venting the flue gases, but identifies
"special venting systems", the following requirements shall be satisfied by the manufacturer:
1. The referenced "special venting system" instructions shall be included with the appliance or equipment installation instructions; and
2. The "special venting systems" shall be Product Approved by the Board, and the instructions for that system shall include a parts list and
detailed installation instructions.
(e) A copy of all installation instructions for all Product Approved side wall horizontally vented gas fueled equipment, all venting instructions,
all parts lists for venting instructions, and/or all venting design instructions shall remain with the appliance or equipmentat the completion of
the installation.
MA Code - CO Detector
(for the State of Massachusetts only)

Regency®U38-13 ULTIMATE Freestanding Gas Stove | 7
| 7
installation
BEFORE YOU START
Safe installation and operation of this appliance
requires common sense, however, we are required
by the Canadian Safety Standards and ANSI
Standards to make you aware of the following:
CLOTHING OR OTHER FLAMMABLE
MATERIAL SHOULD NOT BE PLACED
ON OR NEAR THE APPLIANCE.
CHILDREN AND ADULTS SHOULD
BE ALERTED TO THE HAZARDS OF
HIGH SURFACE TEMPERATURES,
ESPECIALLY THE FIREPLACE GLASS,
AND SHOULD STAY AWAY TO AVOID
BURNS OR CLOTHING IGNITION.
INSTALLATION AND REPAIR SHOULD
BE DONE BY AN AUTHORIZED
SERVICE PERSON. THE APPLIANCE
SHOULD BE INSPECTED BEFORE
USE AND AT LEAST ANNUALLY BY A
PROFESSIONAL SERVICE PERSON.
MORE FREQUENT CLEANING MAY
BE REQUIRED DUE TO EXCESSIVE
LINT FROM CARPETING, BEDDING
MATERIAL, ETC. IT IS IMPERATIVE
THAT CONTROL COMPARTMENTS,
BURNERS AND CIRCULATING AIR
PASSAGEWAYS OF THE APPLIANCE
BE KEPT CLEAN.
DUE TO HIGH TEMPERATURES, THE
APPLIANCE SHOULD BE LOCATED
OUT OF TRAFFIC AND AWAY FROM
FURNITURE AND DRAPERIES.
WARNING: FAILURE TO INSTALL THIS
APPLIANCE CORRECTLY WILL VOID
YOUR WARRANTY AND MAY CAUSE
A SERIOUS HOUSE FIRE.
YOUNG CHILDREN SHOULD BE CARE-
FULLY SUPERVISED WHEN THEY ARE
IN THE SAME AREA AS THE APPLI-
ANCE. TODDLERS, YOUNG CHILDREN
AND OTHERS MAY BE SUSCEPTIBLE
TO ACCIDENTAL CONTACT BURNS.
A PHYSICAL BARRIERS IS RECOM-
MENDED IF THERE ARE AT RISK INDI-
VIDUAL IN THE HOUSE. TO RESTRICT
ACCESS TO A FIREPLACE OR STOVE,
INSTALL AN ADJUSTABLE SAFETY
GATE TO KEEP TODDLERS, YOUNG
CHILDREN AND OTHER AT RISK IN-
DIVIDUALS OUT OF THE ROOM AND
AWAY FROM HOT SURFACES.
A BARRIER DESIGNED TO REDUCE
THE RISK OF BURNS FROM THE HOT
VIEWING GLASS IS PROVIDED WITH
THIS APPLIANCE AND SHALL BE
INSTALLED FOR THE PROTECTION
OF CHILDREN AND OTHER AT-RISK
INDIVIDUALS
IF THE BARRIER BECOMES DAMAGED,
THE BARRIER SHALL BE REPLACED
WITH THE MANUFACTURER'S
BARRIER FOR THIS APPLIANCE.
ANY SAFETY SCREEN, GUARD,
OR BARRIER REMOVED FOR
SERVICING AN APPLIANCE MUST
BE REPLACED PRIOR TO OPERATING
THE APPLIANCE.
MODEL U38-13
On Demand Pilot (seven day safety timer) (Ap-
proved for use in both Canada/USA)
This appliance is a Millivolt Standing Pilot system
tted with the "On Demand" Pilot, a safety feature
which will shut down the gas valve completely by
extinguishing the pilot light in the event of a con-
tinuous full seven days of inactivity.
Each time the main burner shuts down, manually
or through the call from the thermostat, the seven
day timer starts again.
While on these Standing Pilot Systems the control
valve is controlled manually, the seven day inactiv-
ity timer is controlled by a circuit board. Therefore,
if and when the pilot light is extinguished after
seven straight days of inactivity, the control knob
will remain in the "ON" position and the pilot will
be unable to be re lit until the pilot control knob is
manually returned to the "OFF" position in order to
facilitate and to restart the ignition and relighting
process.
If the unit never goes as long as seven full days
without a call for heat, the pilot will remain lit until
it is manually shut-o.
See the instructions in this manual and on the
Lighting Instructions plate on the appliance to light
or relight the pilot.

8 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
|
8installation
IMPORTANT MESSAGE
SAVE THESE
INSTRUCTIONS
The ULTIMATE Freestanding Gas Stove must be
installed in accordance with these instructions.
Carefully read all the instructions in this manual
rst. Consult the "authority having jurisdiction" to
determine the need for a permit prior to starting
the installation.
GENERAL SAFETY
INFORMATION
1. The appliance installation must conform with
local codes or, in the absence of local codes,
with the current Canadian or National Gas
Codes, CSA-B149.1 or ANSI-223.1 Installation
Codes.
2. The appliance when installed, must be electri-
cally grounded in accordance with local codes,
or in the absence of local codes with the current
National Electrical Code, ANSI/NFPA 70 or CSA
C22.1 Canadian Electrical Code.
3. This appliance is Listed for bedroom instal-
lations when used with a Listed Millivolt
Thermostat. Some areas may have further
requirements, check local codes before instal-
lation.
4. This appliance is Listed for Alcove installations,
maintain minimum Alcove clearances as follows,
minimum ceiling height of 66", minimum width
of 48" and a maximum depth of 36".
5. This unit is not approved for installation into a
mobile home.
6. See general construction and assembly instruc-
tions.
7. This appliance must be connected to a vent
and terminate to the outside of the building
envelope. Never vent to another room or inside
a building.
8. Inspect the venting system annually for block-
age and any signs of deterioration.
9. Any safety glass removed for servicing must
be replaced prior to operating the appliance.
10. To prevent injury, do not allow anyone who
is unfamiliar with the operation to use the
replace.
11. Wear gloves and safety glasses for protection
while doing required maintenance.
12. Under no circumstances should this appliance
be modied. Parts that have to be removed for
servicing should be replaced prior to operating
this appliance.
13. Installation and any repairs to this appliance
should be done by a qualied service person.
A professional service person should be called
to inspect this appliance annually. Make it a
practice to have all of your gas appliances
checked annually.
14. Do not strike the glass door.
15. Under no circumstances should any solid fuels
(wood, paper, cardboard, coal, etc.) be used in
this appliance.
16. The appliance area must be kept clear and free
of combustible materials, (gases and other
ammable vapours and liquids).
17. Do not connect this gas appliance to chimney
ue serving a separate sold-fuel burning appli-
ance.
18. WARNING: Operation of this appliance when
not connected to a properly installed and
maintained venting system or tampering with
the blocked vent shuto system can result in
carbon monoxide (CO) poisoning and possible
death.
19. This appliance needs fresh air for safe operation
and must be installed so there are provisions
for adequate combustion and ventilation air.
INSTALLATION
CHECKLIST
1. Locate your appliance. Refer to the following
sections:
a. Locating Your Ultimate Gas Stove
b. Exterior Vent Termination Locations
c. Clearance to Combustibles
d. Combustion and Ventilation Air
2. Install Louvers. Refer to the "Louver Installation"
section.
3. Choose a venting option and install accordingly.
Refer to the following sections where applicable:
a. DV Stove Horizontal Vent Kit
Installation
b. Dura-Vent Termination Kit
c. Set Vent Restrictors. Refer to "Rigid
Pipe Venting Arrangement" section.
d. Converting a Class-A Metal Chimney
or Masonry Chimney to a Direct Vent
system.
4. Install 4-AA batteries into receiver. This will
enable operation of appliance manually
when in "ON" position.
5. Make gas connections. Refer to "Gas Connection"
section.
Test the pilot. Must be as per diagram. Refer
to "Pilot Adjustment" section.
6. If necessary, see the "Conversion from NG to
LPG" section and "Conversion to Lower BTU
Rating" section.
7. Test Gas Pressure. Refer to "Gas Pipe Pressure
Testing" section .
8. Install standard and optional features. Refer
to the following sections where applicable:
a. Log Set
b. Front Door
c. Wall Thermostat
d. Remote Control
e. Safety Screen
f. Louver Installation
g. 1-AA battery into DC spark box
9. Final check. Refer to the "Final Check" section.
Before leaving this unit with the customer, the
installer must ensure that the appliance is ring
correctly and operation fully explained to
customer.
This includes:
1. Clocking the appliance to ensure the correct
ring rate (rate noted on label) after burning
appliance for 15 minutes.
2. If required, adjusting the primary air to ensure
that the ame does not carbon. First allow the
unit to burn for 15-20 min. to stabilize.
CAUTION: Any alteration to the product that
causes sooting or carboning that results
in damage is not the responsibility of the
manufacturer.

Regency®U38-13 ULTIMATE Freestanding Gas Stove | 9
| 9
installation
Side View
Rear View
Outside Air Through
Rear of Pedestal
Remove the blanking plate from the rear of the
pedestal cover plate and bend the two tabs out
90 degrees. Pipe fresh air into the pedestal
area by using duct pipe with a mesh grill at
the outside termination. Attach the pipe to the
tabs with screws.
OPTIONAL
OUTSIDE AIR
Outside air for combustion can be brought in
either through the bottom of the pedestal or
through the rear plate of the pedestal.
For both bottom and rear "outside air" the Ped-
estal Cover Plate must be installed. Loosen the
4 screws on the rear of the pedestal and slide
the cover plate over them. Slide the plate to the
left to center it and tighten down the 4 screws.
Outside Air Through
Pedestal Bottom
Once you have properly marked the position of
your unit as outlined in "General Information"
and "Clearances to Combustibles", cut a prop-
erly sized hole though the oor directly under
your pedestal base to the outside. Pipe fresh
air into the pedestal area by using appropriate
metallic duct pipe with a mesh grill at the out-
side termination. Do not remove the knockout.
CLEARANCES TO
COMBUSTIBLES
The clearances listed below are MINIMUM distances.
Measure the clearance to both the appliance and
the chimney connector. (The farthest distance is
correct if the two clearances do not coincide.)
For example, if the appliance is set as indicated in
one of the gures but the connector is too close,
move the stove until the correct clearance to the
connector is obtained.
This unit can be installed on a solid combustible
surface like a wood oor. This unit can also be
installed directly on carpeting or vinyl when the
bottom pedestal cover plate (provided with unit)
is installed.
This appliance may be installed only with the clear-
ances as shown in the situations pictured. Do not
combine clearances from one type of installation
with another in order to achieve closer clearances.
Use the minimum clearances shown in the diagrams
below for installation with "B" vent.
U38-NG13 & U38-LP13 REFER-
ENCE DIMENSIONS
C Back Wall to Flue Centerline 10-3/4" / 273 mm
D Side Wall to Flue Centerline 20-1/2" / 520 mm
F Side Wall to Flue Centerline 11" / 280 mm
U38-NG13 & U38-LP13 Clearances
A Side Wall to Unit 7-1/2" / 190 mm
B Back Wall to Unit 6" / 155 mm
E Side Wall to Unit 2" / 50 mm
D
F
C
Minimum ceiling
height is 36"/914mm
from top of unit.

10 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
|
10 installation
VENTING
This heater is a vented appliance and must be
connected to a chimney/ue in accordance with
the installation codes.
Note: The rear pedestal cover plate is
only required when outside air is
being used. If using room air for
combustion, remove this plate
from the back of the pedestal.
For your safety this heater is equipped with a vent
safety switch designed to sense incorrect venting
and react by shutting down the gas supply. This
thermally actuated switch is located within the draft
hood and will detect either a blocked chimney or
backdraft condition where the chimney ow has
reversed. If this switch shuts the unit down, it
indicates a drafting problem that must be identied
and rectied without delay - the thermally activated
switch must never be bypassed or disconnected as
a hazardous or deadly condition can result.
Venting Requirements
A four inch diameter vent is required. B-Vent, Class
A or Masonry with an approved liner are all accept-
able. For cosmetic or aesthetic purposes 6" outer
vent can be used as long as an approved inner vent
is installed. Fasten but do not penetrate the inner
sleeve of the B-Vent when tightening the screw.
Follow all venting manufacturer’s requirements and
local building codes. In cold climates, we recom-
mend the use of insulated B-vent, chase, and liners.
For altitudes above 2000 ft. we recommend that a
minimum ue height of 12 ft. is used.
Flue Mounting Bracket
Attach the ue mounting bracket with the enclosed
screw as shown in the diagram.
DRAFT HOOD
This heater has a draft hood built in. It must not
be altered, obstructed, or blocked in any way, and
the unit must be installed so that the draft hood
is in the same atmospheric pressure zone as the
combustion air inlet to the burner. This heater must
be properly connected to a venting system. This
heater is equipped with a vent safety shuto system.
WARNING: Operation of this heater when not
connected to a properly installed and main-
tained venting system or tampering with the
vent safety shuto system can result in carbon
monoxide (CO) poisoning and possible death.
HIGH ELEVATION
The U38-13 is approved in Canada for altitude 0 ft.
to 4500 ft. (CSA-2.17). For Natural Gas installations
above 4500 ft. follow current CSA B149.1.
In U.S.A., for installations above 2000 ft. refer to
current ANSI Z223.1 Sc8-8.1.2a appendix F, for
resizing orice.
Vent Terminations
Installation into Existing
Woodstove Flue System
1) Clean existing Chimney system.
2) Run an approved 4" ex liner or "B" vent into
existing chimney.
Note:
See the chimney systems manu-
facturer for detailed installation
instructions.
6” Decorative
Collar

Regency®U38-13 ULTIMATE Freestanding Gas Stove | 11
| 11
installation
5) The pressure check should be carried out with
the unit burning and the setting should be within
the limits specied on the safety label.
6) When nished reading manometer, turn o the
gas valve, disconnect the hose and tighten the
screw (clockwise) with a 1/8" at screwdriver.
Screw should be snug, but do not over
tighten.
GAS PIPE PRESSURE TESTING
The appliance must be isolated from the gas sup-
ply piping system by closing its individual manual
shut-o valve during any pressure testing of the gas
supply piping system at test pressures equal to or
less than 1/2 psig. (3.45 kPa). Disconnect piping
from valve at pressures over 1/2 psig (14" w.c.).
The manifold pressure is controlled by a regulator
built into the gas control, and should be checked
at the pressure test point.
Note: To properly check gas pressure,
both inlet and manifold pressures
should be checked using the valve
pressure ports on the valve.
1) Make sure the valve is in the "OFF" position.
2) Loosen the "IN" (# 7) and/or "OUT" (# 6)
pressure tap(s), turning counterclockwise with
a 1/8" wide at screwdriver.
3) Attach manometer to "IN" and/or "OUT" pres-
sure tap(s) using a 5/16" ID hose.
4) Light the pilot and turn the valve to "ON" posi-
tion.
GAS CONNECTION
The gas line can be rigid pipe, or to make instal-
lation easier, use a listed exible connector if
allowed by local codes. Copper may also be used
if approved by local codes.
The gas connection at the valve is 3/8" NPT. For
minimum and maximum supply pressure see the
System Data Table.
SIT 829 VALVE DESCRIPTION
1) Gas on/o knob
2) Electronically Operated Hi/Lo
3) Pilot Adjustment
4) Thermocouple Connection - option
5) Outlet Pressure Tap
6) Inlet Pressure Tap
7) Pilot Outlet
8) Main Gas Outlet
9) Alternative TC Connection Point
System Data
U38-13 with 38,000 BTU
U38-NG13: For 0 to 2000 feet altitude
U38-LP13: For 0 to 4500 feet alttitude
Burner Inlet Orice Sizes:
Natural Gas Propane
Burner #32 #50
Max. Input
Natural Gas 38,000 Btu/h
Propane 34,000 Btu/h
Min. Input
Natural Gas 26,000 Btu/h
Propane 27,500 Btu/h
Supply Pressure
Natural Gas min. 7" w.c.
Propane min. 11" w.c.
Manifold Pressure
Natural Gas 3.5" +/- 0.2" w.c.
Propane 10" +/- 0.2" w.c.
Electrical: 115_60Hz.
Circulation: Variable speed fan, 125/75 CFM.
Log Set: Ceramic ber, 7 per set.
System Data:
HIGH ELEVATION - U38-NG13
For 2,000 - 4,500 feet altitude
Burner Inlet Orice Sizes:
Natural Gas Burner #33
Max. Input Rating 35,000 Btu/h
Min. Input Rating 24,000 Btu/h
System Data
U38-13 Converted to 30,000 BTU
For 0 to 4500 feet altitude
Burner Inlet Orice Sizes:
Natural Gas Propane
Burner #37 #52
Max. Input
Natural Gas 30,000 Btu/h
Propane 30,000 Btu/h
Min. Input
Natural Gas 21,000 Btu/h
Propane 23,000 Btu/h
Supply Pressure
Natural Gas min. 7" w.c.
Propane min. 11" w.c.
Manifold Pressure
Natural Gas 3.5" +/- 0.2" w.c.
Propane 10" +/- 0.2" w.c.
Electrical: 115_60Hz.
Circulation: Variable speed fan, 125/75 CFM.
Log Set: Ceramic ber, 7 per set.

12 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
|
12 installation
CONVERSION KIT# 732-969 FROM NG TO LP
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTER IF IN DOUBT DO NOT DO THIS CONVERSION !!
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTER
IF IN DOUBT DO NOT DO THIS CONVERSION !!
919-504 04.24.18
1
Conversion from NG to LPG using SIT 829 NOVA Gas Valve
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTER
IF IN DOUBT DO NOT DO THIS CONVERSION !!
1. Shuto󰀨thegasandelectricalsupply.
2. Removethesafetyscreen,openthe
frontdoorandcarefullyremovethelogs
andlavarock.
Pilot assembly is now accessible .
Each Kit contains one LPG
Conversion Kit
LPG Conversion Kit Contains:
Qty. Part # Description
1 904-529 5/32"AllenKey
1 904-641 BurnerOrice#50
1 918-590 Label"Convertedto
LPG"
1 908-528 Red"LPG"label
1 910-037 LPGInjector
 (PilotOrice)
1 910-582 Steppermotor
1 919-504 InstructionSheet
Note: Use a magnetic type screwdriver
if possible.
4. Openpedestaldoorandremovethe
chainfromdoorwhichwillallowdoorto
fall.
3. Removeburner.Seediagrambelow.
7. Turncontrolknobtothe“OFF”position.
8. RemoveNGsteppermotorbyremoving3
screwsinlocationsshownbelow–replace
withLPsteppermotor,secureinplace
with3screws.
9. Pullo󰀨thepilotcaptoexposethepilot
orice.
10.Unscrewthepilotoricewiththeallen
keyandreplacewiththeLPGpilot
oriceinthekit.
11.ReinstallnewburneroriceLPG
stamped#50andtighten.
13.Checkforgasleakswithapropersoapy
solutionorleakdetector.
14.Checkforpropersparkbetweenthe
ignitorandpilotcap.Referto"Lighting
Procedure"sectionofthemanualfor
lightingsequence.
15.Checkpilotames.Correctamepat-
ternhas3strongblueames.Adjust-
mentcanbemadebyturningtheslotted
screwatthetoprightcornerofthe
valve.Referto"MaintenanceInstruc-
tions"sectionofthemanualforcorrect
amepatterns.
16. ReverseSteps9-1.
17.Attachthelabel"Thisunithasbeen
convertedtoLPG"nearorontopofthe
Serial#decal.
18.Replaceyellow"NG"labelwithred
"LPG"label.
19.Checkoperationofamecontrol.
20.Theburneraerationshouldbesetto
1/2"openforL P.
 Seeaerationadjustmentdetailsinthe
manual.
21.Checkforproperameappearanceand
glowonlogs.
Burner Orice
12.Removeburneroricewitha1/2"
wrenchwhileusinga9/16"wrenchto
holdontotheelbowbehindtheorice,
thendiscardtheorice.
Installer Notice:
These instructions must be left
with the appliance.
6.Removefourscrewstoremovetheac-
cesspanel(inlocationsshownbelow)
andthechainattachedtothefrontdoor
andtheunit.
Removechain
here
5.Remove2screwsthatsecurethefront
doortotheunit.Onescrewisontheleft
handsideandtheotherontherighthand
side.(Leftsideshown).

Regency®U38-13 ULTIMATE Freestanding Gas Stove | 13
| 13
installation
CONVERSION TO LOWER BTU RATING
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS
FITTER IF IN DOUBT DO NOT DO THIS CONVERSION !!
Natural Gas Conversion Kit 730-920
Contains:
Qty. Part # Description
1 904-240 Burner Orice #37 (Natural Gas)
1 918-034 Decal "Converted to 30,000 Btu"
1 918-033 Instruction Sheet
Propane Conversion Kit 730-922
Contains:
Qty. Part # Description
1 904-390 Burner Orice #52 (Propane)
1 918-034 Decal "Converted to 30,000 Btu"
1 918-033 Instruction Sheet
Additional Piece (pkg. with unit):
1 Log Bracket Restrictor
1) Shut o the gas and electrical supply.
2) Remove the safety screen - open the front
door. Carefully remove the logs and lava
rock.
3) Remove burner. See diagram below.
Burner Orice
4) Unscrew the 2 Rear Log Pins and move to
the front hole position.
5) Remove Rear Log Bracket and slide the Log
Bracket Restrictor between the Rear Log Bracket
and the burner, secure with the 2 screws.
6) Remove burner orice with a 1/2" wrench and
discard.
7) Reinstall new burner orice (NG stamped #37
or LP stamped #52) and tighten.
8) Reverse steps 3) and 2).
9) Adjust Vent restrictor setting: To set the Vent
restriction as indicated in the diagram, simply
loosen the screws and push the vent restrictor
plate to the correct position. Tighten the screws.
Note: Use a
magnetic type
screwdriver if
possible.
Vent Restrictor
setting at High Btu/h
Vent Restrictor
setting at Low
Btu/h
Unit Btu/h Restrictor Opening
U38-13 38,000 A 1-3/8" (35mm)
U38-13 30,000 B1-1/8"(29mm)
10) Attach the label "This unit has been converted
to..." on top of the Serial # decal over the
higher Btu information.
11) Check for gas leaks.
12) Check inlet and outlet pressures.
13) Check operation of ame control. Check for
proper ame appearance and glow on logs.

14 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
|
14 installation
TRADITIONAL LOG SET INSTALLATION
04.05.18918-039b
U38 / U39
LOG SET INSTALLATION
Read the instructions below carefully and refer to the diagrams. If logs are broken do not use the unit until they are
replaced. Broken logs can interfere with the pilot operation.
The "02" refer numbers (i.e. 02-65) are
molded into the rear of each log.
Pins on Rear Log Support
A
B
3. Place the Middle Left Log B on the two pins as shown. The gas log kit contains the following:
a) 02-65 Rear Log
b) 02-56 Middle Left Log
c) 02-44 Front Left Log
d) 02-46 Left Top Log
e) 02-45 Front Right Log
f) 02-47 Center Log
g) 02-48 Middle Right Log
C
4. Place Front Left Log C onto the 2 front pins as shown.
Cutout
Pin
D
B
A
5. Place the Left Top Log D on the pin on Log B and on
top
of the cut-out on Log A.
C
1. Carefully remove the logs from the box and unwrap them.
The logs are fragile, handle with care - do not force into
position.
2. Place Rear Log A on the two pins on the rear log support.

Regency®U38-13 ULTIMATE Freestanding Gas Stove | 15
| 15
installation
04.05.18918-039b
U38 / U39
E
6 Place Front Right Log E on the two pins as shown.
Cutout
Notch
F
E
A
7. Place the notch in Center Log F over
Log E and across the cut-out on Log A.
Notch
A
G
E
F
8. Position notch in Front Right Log G on Log F and push the
bottom right edge against the bracket on the burner tray.
E
Bracket
The bottom right edge of Log G must sit
snugly against the bracket
Side
View
G
9. Ta ke the Embaglow, (steel wool like material) lightly separate
it and set a small amount over the visible burner ports in
front and between the front left log and the log under the
“Y” log, indicated in the picture.
IMPORTANT: DO NOT compress this material down on the
burner ports.
Embaglow
10. Next, take the white Platinum Ember material (provided)
and gently separate the layers until you have a fi ne layer
to place onto the Embaglow (steel wool type media).
Platinum Embers

16 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
|
16 installation
04.05.18918-039b
U38 / U39
12. Test fi re to ensure proper light off (make sure fl ame fl ows
smoothly from one end of burner to the other. If there is
any fl ame hesitation, check that area for any blockage of
the burner port.
F)02-47
E)02-45
A)02-65
G)02-48
D)02-46
B)02-56
C)02-44
11. Using the harder coal like embers carefully spread these
around the OUTSIDE of the burner (1 cup on each side).
Do not place or use these hard material embers on top of
the burner.
Coal Embers--outside burner only!

Regency®U38-13 ULTIMATE Freestanding Gas Stove | 17
| 17
installation
DRIFTWOOD LOG SET INSTALLATION
10.15.18919-939
LOG SET INSTALLATION
Read the instructions below carefully and refer to the diagrams. If logs are broken do not use the unit until they are
replaced. Broken logs can interfere with the pilot operation.
Pins on Rear Log Support
A
B
3. Place the Middle Left Log B on the two pins as shown. The driftwood log kit contains the following:
ARear Log
BMiddle Left Log
CFront Left Log
DLeft Top Log
EFront Right Log
FCenter Log
GMiddle Right Log
C
4. Place Front Left Log C onto the 2 front pins as shown.
Cutout
Pin
D
B
A
5. Place the Left Top Log D on the pin on Log B and on top
of the cut-out on Log A.
C
1. Carefully remove the logs from the box and unwrap them.
The logs are fragile, handle with care - do not force logs
into position.
2. Place Rear Log A on the two pins on the rear log support.
A
C
D
G
F
B
E

18 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
|
18 installation
10.15.18919-939
E
6 Place Front Right Log E on the two pins as shown.
Cutout
Notch
F
E
A
7. Place the notch in Center Log F over
Log E and across the cut-out on Log A.
Notch
A
G
E
F
8. Position notch in Front Right Log G on Log F and push the
bottom right edge against the bracket on the burner tray.
E
Bracket
The bottom right edge of Log G must sit
snugly against the bracket
Side
View
G
9. Ta ke the Embaglow, (steel wool like material) lightly separate
it and set a small amount over the visible burner ports in
front and between the front left log and the log under the
“Y” log, indicated in the picture.
IMPORTANT: DO NOT compress this material down on the
burner ports.
Embaglow
10. Next, take the white Platinum Ember material (provided)
and gently separate the layers until you have a fi ne layer
to place onto the Embaglow (steel wool type media).
Platinum Embers

Regency®U38-13 ULTIMATE Freestanding Gas Stove | 19
| 19
installation
10.15.18919-939
12. Test fi re to ensure proper light off (make sure fl ame fl ows
smoothly from one end of burner to the other. If there is
any fl ame hesitation, check that area for any burner port
blockage.
11. Using the harder coal like embers carefully spread these
around the OUTSIDE of the burner (1 cup on each side).
Do not place or use these hard material embers on top of
the burner.
Coal Embers--outside burner only!

20 | Regency®U38-13 ULTIMATE Freestanding Gas Stove
|
20 installation
The thermally activated safety switch
must be manually reset before first
startup.
If the heater turns o because of this dur-
ing the spillage test, check for the cause
of the lack of draft.
TEST FOR FLUE
SPILLAGE
A "spillage" test must be made before the
installed unit is left with the customer. Follow
the procedure below:
1) Start all exhaust fans in the home and any
other gas appliances. Then close all doors
and windows.
2) Light the unit and set controls to maximum.
3) After ve minutes, test that there is a "pull"
on the ue by placing a smoke match,
cigarette or similar device which gives o
smoke, on the edge of the draft hood. See
diagrams.
The smoke should be drawn into the draft
hood. If the smoke is not drawn into the draft
hood, turn the unit o and check for the cause
of lack of draft.
LOUVER
INSTALLATION
1) Attach the top & bottom louvers to the side
stove panel using 2 screws per side.
Diagram 1
FRONT DOOR
INSTALLATION
1) Open the two side panels.
4) The latches should already be at the proper
setting. If they are too hard or too easy
to close, you may want to adjust them by
loosening the latch catch. See diagram 3.
Diagram 2
Diagram 3
5) Remove the blue plastic protective coating
from the glass.
6) Test the seal around the door by placing a
piece of paper between the unit and the
door, close the door and try to pull the paper
out. If it slips out easily, then the door is
not properly sealed. Tighten or loosen the
latch. See diagram 3.
2) Slide the door
onto the two
hinge pins mak-
ing sure the two
pieces are ush
together. See
diagram 1.
3) Close the door.
The latch plate
must be centered
around the alignment
pin. See diagram 2. If
the latch plate interferes
with the corner of the
stove you may want to
angle the plate slightly
so the door closes
easier.
Note: The door latch may require
adjustment as the door gas-
ket material compresses after
a few res and after glass
replacement. Turn the latch
catch inward or outward to
loosen or tighten.
Note: If the ue is blocked or has a strong
reverse flow, the thermally actuated
safety switch mounted in the draft hood
will automatically shut o the gas supply
within about 10 minutes.