RELAXZEN 60-3383 User manual
Leather Executive Pillow Top Chair with Heat and Massage
ASSEMBLY INSTRUCTIONS
For fastest service on claims, requests for replacement
www.comfortproducts.net/support
e-mail: customerservice@comfortproducts.net
Keep your sales receipt as documentation of your ownership.
CUSTOMER SERVICE
parts, or questions, please visit our website at
SUPPLIER CODE: AJQE
MODEL 60-3383
HEAT
POWER
INTENSITY
LOW
HIGH
PULSE
PRESS
WAVE MODE
AUTO
NORMAL
BACK
LUMBAR
THIGH
15Min
30Min
60Min
TIMER
2
CONTENTS
EXTRA HARDWARE INCLUDED FOR YOUR CONVENIENCE. ITEMS ARE NOT SHOWN TO SCALE.
PART DESCRIPTION STOCK# QTY.
A Back Cushion 61-3383BC 1
BSeat Cushion 61-3383SC 1
CArmrest (left)
Armrest (right)
61-3383LA
61-3383RA
1
1
DSeat Plate 61-3383SP 1
E Gas Lift (seat post) 61-POSTA 1
FStar Base 61-3383SB 1
G Caster 61-CASTA 5
HGas Lift Cover 61-COVER 1
PARTS LIST
PART DESCRIPTION QTY.
Screwcaps 8
M6 x 20mm Screw 4
K
M6 x 25mm Screw 8
M
Allen Wrench 1
HARDWARE KIT
REPLACEMENT PARTS
IF YOU ARE MISSING ANY OF THE PARTS ABOVE, OR IF YOU HAVE A DAMAGED PART, PLEASE VISIT
WWW.COMFORTPRODUCTS.NET/SUPPORT AND REFERENCE THE MODEL # ON THE FRONT OF THIS
MANUAL. SIMPLY COMPLETE THE INFORMATION, INCLUDING THE PART YOU NEED. THE PART WILL
NORMALLY SHIP WITHIN 48 HOURS.
STOCK # 61-3383HA
I
J
Power Adapter 61-3383AD
Controller 61-3383CTR
1
1
L
N
3
STEP 4
Attach the left armrest (C) to the seat cushion (B) and back
cushion (A), using the screws (M) and the screwcaps (K) as
shown. Repeat for right armrest (C).
DO NOT TIGHTEN SCREWS UNTIL COMPLETELY ASSEMBLED
STEP 2
Align seat plate (D) over pre-drilled holes under seat
cushion (B). (NOTE the position of seat plate handle to seat
cushion FRONT). Attach seat plate (D) to seat cushion (B)
using four screws (L) as shown. Tighten securely with allen
wrench (M).
STEP 1
Insert casters (G) into holes of star base (F). Insert gas lift
(E) into center hole of star base (F). Place gas lift cover (H)
over gas lift (E) as shown.
STEP 3
Seat front
Seat plate
handle
FRONT
B
D
L
M
K
K
M
C
A
B
G
F
E
H
NOTE: To install casters, apply
pressure to base of caster
using your thumb as shown
60-3383
Turn assembled chair frame upright. Position the center
hole in seat plate (D) over the gas lift (E). Then carefully
lower the chair onto the gas lift.
E
4
While seated, lean forward, lifting your body weight from
the seat. Reach underneath the right side of chair and
locate the handle. Lift the handle up slowly with a clockwise
twisting motion to allow the chair to rise to the desired
height. To lower seat height, lift the handle slowly with a
clockwise twisting motion while seated.
TO ADJUST SEAT HEIGHT
Right
Handle
Reach under the front center of the chair seat and grasp the
round black tension knob. To loosen the tilt mechanism,
recline the back cushion of the chair. To tighten the tension
knob, rotate counter-clockwise. Rotate the knob until the
desired resistance is reached.
TO ADJUST TILT TENSION
Round tension
knob
While seated, reach underneath the right side of chair and
locate the handle. Slide the handle all the way out towards
the right (away from the seat). When the handle is in this
position, leaning back will cause the chair to tilt backwards.
To lock the chair in the upright (vertical) position, sit in the
chair, and push the handle in to the left (towards center of
seat).
TO OPERATE TILT LOCKOUT
Right handle:
* Pull outward
to allow tilting
* Push inward
to lock out
the tilt
60-3383
5
TO CONNECT CONTROLLER
TO USE MASSAGE CONTROL
Do not use the massage motors for more than 60 minutes
at a time. Always unplug the power adapter when massage
is not in use.
If you have any health concerns about using the massage
feature, consult your physician.
Do not use the massage motors when wet.
To clean the upholstery, unplug the adapter, and spot clean
with leather or vinyl cleaner.
Use the chair to seat only one person at a time.
If the massage does not work, make sure all connections
SAFETY AND MAINTENANCE
60-3383
If the massage still does not work, visit our website at
www.comfortproducts.net/support and request a new
controller (61-3383CTR) and power adapter (61-3383AD).
HEAT
POWER
INTENSITY
LOW
HIGH
PULSE
PRESS
WAVE MODE
AUTO
NORMAL
BACK
LUMBAR
THIGH
15Min
30Min
60Min
TIMER
At the bottom of the Back Cushion, please connect the controller cord, connect power adapter to the BLACK female plug, connect
the WHITE plugs, and then plug power adapter into a standard power outlet.
This massage chair is designed with 5 vibration motors and
soothing heat function at lumbar area.
Two levels
of INTENSITY
Turn POWER on
before selecting
HEAT, MODE, or
Massage positions
Press HEAT to
activate heat
in lumbar area
Five massage
MODES
Three massage
zones
Use TIMER to
select desired
massage time
Black
Controller Plugs
Black Power
Adapter Plugs
White Line
Plugs
6
FREQUENTLY ASKED QUESTIONS
•WHERE DO I FIND THE MODEL NUMBER AND SUPPLIER CODE FOR MY CHAIR?
The chair model number and supplier code is located on a sticker underneath the seat cushion, and on the front page of your instruction manual.
•HOW DO I ORDER REPLACEMENT PARTS? WHEN AM I GOING TO RECEIVE THEM?
covered under warranty, there is no charge for replacement parts. We normally ship replacement parts within 48 hours.
•HOW DO I ADJUST THE SEAT HEIGHT?
While seated, lean forward, lifting your body weight from the seat. Reach underneath the right side of chair and locate the handle. Lift the handle
up slowly with a clockwise twisting motion to allow the chair to rise to the desired height. To lower seat height, lift the handle slowly with a
clockwise twisting motion while seated.
•HOW DO I ADJUST THE TILT TENSION?
Reach under the front center of the chair seat and grasp the round black tension knob. To loosen the tilt mechanism, turn the knob clockwise. This
desired resistance is reached.
•HOW DO I OPERATE THE TILT LOCKOUT?
While seated, reach underneath the right side of chair and locate the handle. Slide the handle all the way out towards the right (away from the
seat). When the handle is in this position, leaning back will cause the chair to tilt backwards. To lock the chair in the upright (vertical) position, sit in
the chair, and push the handle in to the left (towards center of seat). If your chair tilts backwards, then you may have the seat plate on backwards.
•HOW SHOULD THE CHAIR BE CLEANED?
While we do not recommend a particular brand of cleaning product, you can use a damp cloth to wipe down your chair. Or you can use an over-
Please note that any type of discoloration or alteration made to the chair from a cleaner will automatically void the warranty
•THE CASTERS ARE DIFFICULT TO INSTALL. HOW DO I INSTALL THE CASTERS?
Refer to inset image on page 2, STEP 1. The metal stem needs to be fully inserted into the bottom of the star base in order for the caster to stay
in. There are 2 options. One: lay the base on the carpeted ground, with the bottom of the base facing upward. Insert each caster into the hole by
applying pressure with your thumb at the base of caster. They should pop in easily. Two: hold the 5-star base in an upright position (One leg is on
push the caster in with a little force, (twisting or using a soft mallet to tap in).
•MY CASTER BROKE HOW DO I REMOVE THE METAL STEM FROM THE BASE?
You can use pliers to remove the metal pin. Please contact www.comfortproducts.net/support and request a 61-CASTA replacement caster.
•
Make sure all screws are properly tightened, especially the screws attaching the seat plate to the seat cushion. If this does not solve the problem
•WHAT MAINTENANCE IS RECOMMENDED FOR THE CHAIR?
We recommend tightening all screws every 6 months.
•SHOULD THE CLIP AT THE BOTTOM OF THE GAS LIFT BE REMOVED?
No, the clip needs to remain on the gas lift. Removing this clip will inhibit the gas lifts functions and void the warranty of the gas lift.
•
Refer to question above, “How do I adjust the seat height?” If the seat will not maintain its height, order a new gas lift at www.comfortproducts.
(#61-PLATEA), refer to page 6 for removing and reassembling the gas lift.
•HOW DO I REMOVE/REPLACE THE SEAT PLATE AND/OR GAS LIFT?
Refer to page 7. To remove the seat plate from the gas lift: you will need to turn your chair over. Next, get a rubber mallet. You will want to hit around the
area that the gas lift (Cylinder) goes inside the seat plate (The black metal plate attached to the seat that has a handle). After you hit the seat plate, give
the gas lift a pull and see if it is coming loose. These two items are locked together by pressure; the more you hit the seat plate the more pressure will be
inches where the gas lift (Cylinder) goes through the 5 star base (The legs with wheels). Next, grab a rubber mallet. Then, if you look in the center of the gas
lift, there is a little clip. You DO NOT want to hit the clip in the middle as it will release the pressure needed in order to raise or lower your chair. You will want
to hit the outer edge or the rim of the gas lift. The more you hit the gas lift the more pressure will be released. After you give the gas lifts a few hits, it should
come right out, or give it a pull and see if its loose. If it still won’t budge, then visit www.comfortproducts.net/support or e-mail us at customerservice@
comfortproducts.net to order a new seat plate and gas lift.
•HOW DO I REMOVE/REPLACE THE BASE FROM THE GAS LIFT?
Refer to page 6. You will need to use a rubber mallet and tap the post from the underside of the base. If you are still unable to disengage the
base, order a new gas lift post and seat plate. If it still won’t budge, visit us at www.comfortproducts.net/support and simply request a new base
#61-BASEE.
•THE ARMRESTS SEEM LOOSE. HOW CAN I FIX THEM?
Make sure all screws are properly tightened.
•THE PARTS DON’T SEEM TO ALIGN. WHAT SHOULD I DO?
Do not tighten the hardware completely into the component you are assembling. Tighten hardware a quarter of the way. When all components are
aligned, and the product is sitting level, then you can tighten all the screws.
•THE SCREWS WON’T THREAD INTO THE HOLES. WHAT SHOULD I DO?
Be certain that you are aligned with the hole. Sometimes holes in soft upholstered areas are deep set, and you may not be making contact with
the female inset for the screw. Also, check that there is no debris on the screw or in the inset for the screw. You can also try the spare screw.
Comfort Products, Inc.
P.O. Box 999
Memphis, TN 38101
e-mail: [email protected]
www.comfortproducts.net
SAFETY AND MAINTENANCE
•DO NOT stand on the chair. DO NOT use the chair as a stepladder.
•Use this product for seating one person at a time.
•DO NOT
•Avoid contact with sharp objects to prevent puncturing the fabric.
•Every 6 months, check all bolts and screws to ensure they are tight.
•Chair weight limit not to exceed 250 lbs.
•WHAT IS THE WARRANTY LENGTH?
register your warranty.
•HOW IS THE WARRANTY VALIDATED?
Your warranty time period is validated by the purchase date on your original purchase receipt. (Please note that the warranty can not be validated
without your original purchase receipt).
•WHAT IS THE WEIGHT LIMIT ON MY CHAIR?
Our chairs have been tested to meet BIFMA standards, and have a weight limit of up to 250 lbs, unless stated otherwise. Please refer to your warranty sheet or
instruction manual for the weight limit on your chair.
LIMITED WARRANTY
PLEASE VISIT WWW.COMFORTPRODUCTS.NET FOR WARRANTY INFORMATION
Comfort Products warrants this product to be free from defects in material and workmanship for 1 year. This warranty is made by
Comfort Products only to the original end-user customer acquiring the product directly from Comfort Products’authorized dealers
as shown by the original sales receipt. The end-user customer remedy pursuant to this warranty is limited to repair or replacement
of parts at Comfort Products’ option within a reasonable amount of time. Comfort Products reserves the right to require damaged
parts to be returned to Comfort Products upon request. Natural markings such as scars, brands, grain, variations, wrinkles, color
variations, etc. will be considered normal characteristics, and not construed as defects. Comfort Products cannot warrant leather
before any warranty work is performed. This warranty shall not apply to any products which must be replaced because of normal
wear and tear, negligence, abuse, or “accident”, shipping damage or product use and installation other than in accordance with
someone other than Comfort Products or because of natural variations over which Comfort Products has no control. When repairing
or replacing a defective product, Comfort Products does not guarantee matching color, grain, texture or dye lots. This warranty
does not cover the cost of transportation or labor. In no event shall Comfort Products be liable in either tort or contract for any loss
or direct, special, incidental, consequential or exemplary damages. This Limited Warranty is NOT applicable to end-user customers
who use Comfort Products for rental purposes. This warranty applies only to end-user customers in the United States. All warranties
support. Comfort Products customer service can be reached via e-mail at customerservice@comfortproducts.net.
MODEL: 60-3383
7
250
• THE MASSAGE DOES NOT WORK. WHAT SHOULD I DO?
not work, visit our website at www.comfortproducts.net/support and request a new controller (# 61-3383CTR) and power adapter (#61-3383AD)
Do not use the massage motors for more than 60 minutes at a time. Always unplug the power adapter when massage is not in use, or when spot-
cleaning the upholstery. If you have any health concerns about using the massage feature, consult your physician. Do not use the massage when wet.
• To clean, unplug adapter and spot clean only using a damp towel and mild cleaner. First test on a small, obscure area of fabric.
• Do not use massage motors for more than 60 minutes at a time. Do not use when wet.
TOOLS NEEDED: (1) Newspaper or cardboard for work area, (2) Silicone lubricant (such as
WD40),(3) Rubber Mallet
INSTRUCTIONS:
1.) Spread newspaper or cardboard on your work surface.
2.) Turn your chair on its side.
3.) Spray lubricant around the center post where connected to your 5-star base.
4.) Remove casters (wheels) from base.
5.) Use the rubber mallet and bang on the center post, directly in the center of the 5-star base
(Figure A).
REMOVING A GAS LIFT POST FROM YOUR OFFICE CHAIR
TOOLS NEEDED: (1) Newspaper or cardboard for work area, (2) Silicone lubricant (such as
WD40),(3) Rubber Mallet
INSTRUCTIONS:
1.) Follow instructions for removing 5-star base.
2.) Spray gas lift where connected to seat plate.
3.) With rubber mallet, beat on seat plate around gas lift post to release pressure (Figure B).
REASSEMBLING YOUR OFFICE CHAIR WITH REPLACEMENT PARTS
Tools needed: Newspaper or cardboard for work area.
INSTRUCTIONS:
2.) Position the base on the ground and place the gas lift post into the center hole of the base
(Figure C).
plate. Sit in the chair to re-engage all parts (Figure D.)
These two parts are engaged by pressure alone. The more you hit it, the more pressure is
released, and eventually the base will release from the post.
FIGURE A
FIGURE B
The gas lift post is engaged to the seat plate by pressure alone. By banging on the seat plate,
you should be able to reduce the pressure and remove the gas lift.
FIGURE C
FIGURE D
The colored plastic button should be at the top as
shown.
8
You may visit these websites for a helpful video
demonstration about how to change your gas lift:
http://bit.ly/TvWwot
http://bit.ly/Qic7ox
base, refer to this video link:
http://bit.ly/SPGyyO
VIDEO LINKS
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