
For warranty outside the United States, the Purchaser should contact the Warrantor for
specific warranty claims.
The warranty extends only to the original purchaser of the Warrantor’s products.
Products or components that have been serviced or replaced under their warranty period
do not receive extended warranties. Instead, the serviced/replaced products will abide to
the original warranty period issued when first purchased.
The warranty does NOT cover any failures that result from incorrect handling, product
modifications, installation, natural elements, excessive or deficient energy supply,
chemicals, or improper troubleshooting. It is the sole responsibility of the Purchaser to
communicate to the Warrantor of any issues experienced with the product. If the
Warrantor determines that the problem with the product is not due to a manufacturing or
workmanship defect, then the Purchaser is responsible for all costs necessary to repair
and transport the product back to the original Purchaser.
If the Purchaser experiences any difficulty with a potentially defective product, it is their
responsibility to contact the Warrantor’s Technical Support Team. The technicians will
offer steps and procedures to repair a product or require the Purchaser to ship the
product to the Technical Team if needed. Based on the outcome, the warranty service
will then be in effect.
The Warrantor does not make any other warranties or conditions not explicitly
defined on this page. Under no circumstances will the Warrantor, its employees,
and its representatives be liable or responsible for any loss of use, business
interruption, lost profits, lost data, and indirect/special/incidental consequential
damage of any kind regardless of the form of action. They are neither liable for
injury to any persons or property incurred through the use or sale of the
equipment. The Warrantor assumes no liability for incidental or consequential
damages of any kind.
RNG Group Inc. (the “Warrantor”)
14288 Central Ave,
Chino, CA 91710
Phone: 909-517-3598
Fax: 888-543-1164
Email:
-General Inquiries: Info@renogy.com
-Sales Inquiries: sales@renogy.com
-Technical Support Inquiries: techsupport@renogy.com
-Customer Services Inquiries: customerservice@renogy.com
RENOGY is a trademark of RNG Group Inc.
2015 RNG Group Inc. All rights reserved.