Republic Bank VX520 User manual

VX520
VERIFONE TERMINAL
THIS GUIDE REMAINS THE PROPERTY OF REPUBLIC BANK LIMITED AND MUST NOT BE REPRODUCED IN
WHOLE OR PART IN ANY FORM WITHOUT THE WRITTEN PERMISSION OF REPUBLIC BANK LIMITED
Guide to a perfect sale
Debit Card and Credit Card
Transactions
REMEMBER TO LOG ON DAILY
HERE IS HOW
»Select “function” (F4) on the Menu screen
»Key in “93”and press “enter” (green button)
»Enter “password”
»Select “debit” (F3)
»At end of transaction, terminal displays “Approved”
and reverts to the Menu screen
FOR 24 HOUR ASSISTANCE PLEASE CALL 627-3348 TO
REQUEST PAPER ROLLS AND RESOLVE TERMINAL ISSUES.

REPUBLIC BANK CREDIT CARD CENTRE – 1
VX520
LINX / DEBIT CARD SALE 2
LINX / DEBIT CARD SALE - TIPPING 3
TO CANCEL A LINX / DEBIT CARD SALE 4
CREDIT CARD TRANSACTION - (CHIP CARD) 5
TO REFUND A CREDIT CARD TRANSACTION - (CHIP CARD) 6
CREDIT CARD TRANSACTION - (MAG STRIPE) 7
TO REFUND A CREDIT CARD TRANSACTION - (MAG STRIPE) 8
ADJUSTING A TIP FOR A CREDIT CARD TRANSACTION 9
DEPOSIT / SETTLEMENT PROCEDURE 10
BALANCE INQUIRY FEATURE - LINX / DEBIT CARDS ONLY 11
LOADING PAPER 12
REPRINT TRANSACTION 12
PRINTING AN AUDIT REPORT BEFORE SETTLING 12
COMMON ERROR MESSAGES 13
IMPORTANT SECURITY INFORMATION 13
Contents

REPUBLIC BANK CREDIT CARD CENTRE – 2
»Swipe Customer’s Card
»Key in sale amount
»Press Enter (green button)
»Amount appears on PIN pad
»Customer veries amount on PIN pad
»If correct, press Enter (green button)
»Press “1” to select Savings
Or
Press “2” to select Checking
»Key in PIN
»Press Enter (green button)
Sale receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»Tear off receipt and give to customer
LINX / DEBIT
CARD SALE
CASHIER
CUSTOMER
VX520

REPUBLIC BANK CREDIT CARD CENTRE – 3
» Swipe Customer’s Card
» Key in base sale amount
»N.B. The customer must indicate the tip amount before the transaction amount
is keyed in for approval.
» Key in Tip amount (if applicable)
» Conrm amount by pressing Enter (green button)
»Amount appears on PIN pad
»Customer veries amount on PIN pad
»If correct, press Enter (green button)
»Press “1” to select Savings
»Or
»Press “2” to select Checking
»Key in PIN
»Press Enter (green button)
Sale receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»Tear off receipt and give to customer
LINX / DEBIT CARD
SALE - TIPPING
CASHIER
CUSTOMER
VX520

REPUBLIC BANK CREDIT CARD CENTRE – 4
»Select Batch (F3)
»Scroll down and select Void (F4)
»Enter void password
»Press Enter (green button)
»Enter invoice number of transaction to be cancelled
»Press Enter (green button)
Amount of original transaction appears on terminal screen
»If correct, press Enter (green button). If incorrect, press Cancel (red button).
Void receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»Tear off receipt and give to customer
TO CANCEL A LINX /
DEBIT CARD SALE
CASHIER
VX520

REPUBLIC BANK CREDIT CARD CENTRE – 5
VX520
»Insert customer’s chip card into PIN pad with chip facing upwards
»Key in sale amount on terminal
»Press Enter (green button)
»Wait for customer to conrm amount and enter PIN on PIN pad once
prompted by terminal
N.B. Not all cards will prompt for a PIN to be entered.
Leave chip card in reader for the duration of the transaction.
Sale receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy: Yes or No
»Press Enter (green button)
»Customer’s receipt is printed
»Follow instructions printed on receipt merchant copy
»Should the receipt prompt for signature, verify signature and
name of cardholder on receipt by comparing with signature and
name on credit card
»Tear off Customer Copy and give to customer, together with credit card
If a chip card is swiped on the terminal, the terminal will read the card’s
mag stripe information and determine that a chip is embedded on that
card. The terminal will then prompt to have the chip card inserted in
the chip reader.
Should this occur and no chip can easily be identied on the card, the
following is to be done. The bank must be contacted immediately at
627-3348 and a Code 10 approval must be requested.
To assist with this approval the following is required:
1. The cardholder’s full name as it appears on the card
2. The full card number
3. Any form of identication for the cardholder i.e. driver’s permit,
ID card or passport
CREDIT CARD
TRANSACTION
(CHIP CARD)
CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 6
VX520
»Select New Trans (F2)
»Select Refund (F4)
»Enter refund password
»Insert chip card into PIN pad with chip facing upwards
»Key in refund amount
»Press Enter (green button)
»Wait for customer to conrm amount and enter PIN on PIN pad if prompted
by terminal
N.B. not all cards will prompt for a PIN to be entered.
Leave chip card in reader for the duration of the transaction.
Refund receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy: Yes or No
»Press Enter (green button) to print Customer’s Copy
»Customer’s receipt is printed
»Customer Copy, together with credit card, to be given to customer
»Tear off receipt and give to customer
TO REFUND A
CREDIT CARD
TRANSACTION
(CHIP CARD)
CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 7
VX520
»Swipe customer’s card
»Enter last four digits of card number
»Press Enter (green button)
»Key in sale amount
»Press Enter (green button)
»Conrm sale amount by pressing either F2 or Enter (green button)
Sale receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months) and give to
customer for signature
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»Customer acknowledges by signing Merchant Copy
»Verify signature and name of cardholder on receipt by comparing
with signature and name on credit card
»Tear off Customer Copy and give to customer, together with credit card
CREDIT CARD
TRANSACTION
(MAG STRIPE)
CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 8
VX520
»Select New Trans (F2)
»Select Refund (F4)
»Enter refund password
»Swipe customer card
»Enter last four digits of card number
»Press Enter (green button)
»Key in refund amount
»Press Enter (green button)
»Conrm sale amount by pressing either “F2” or Enter (green button)
Refund receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»PROPRIETOR/MANAGER/DESIGNATE veries refund by signing
Merchant Copy and Customer Copy
»Customer Copy, together with credit card, to be given to customer
TO REFUND A
CREDIT CARD
TRANSACTION
(MAG STRIPE)
CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 9
VX520
Should the customer enter a tip amount on receipt, the original transaction
must be adjusted to now include the tip amount.
To adjust transaction amount
»Select Batch (F3)
»Scroll down and select Adjust (F3)
»Enter password
»Press Enter (green button)
»Enter invoice number of transaction to be adjusted
»Press Enter (green button)
»When prompt to conrm total amount appears select No (F3)
»Prompt appears to enter tip amount
»Press Enter (green button)
»Conrm new amount by selecting Yes (F2)
»Conrm new total amount by selecting Yes (F2)
Transaction accepted appears on screen
ADJUSTING A
TIP FOR A
CREDIT CARD
TRANSACTION
CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 10
VX520
»Select Batch (F3)
»Select Settle (F2)
»Select All (F2)
»Verify sales total on screen
»If correct, press Enter (green button) or (F2)
»Verify refund total on screen
»If correct, press Enter (green button) or (F2)
The terminal pre-prints a detailed report of debit & credit
card transactions followed by a settlement report
PLEASE NOTE
Transactions processed before 8:00 p.m. Monday to Friday (exclusive of
public holidays) will be deposited to account within 24 hours
Transactions processed after 8:00 p.m. Monday to Thursday (exclusive of
public holidays) will be deposited to account within 48 hours
Transactions processed after 8:00 p.m. on Fridays will be deposited to
account on Tuesday morning
Transactions processed on Saturdays &Sundays will be deposited to
account on Tuesday morning
DEPOSIT /
SETTLEMENT
PROCEDURE
CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 11
VX520
»Select New Trans (F2)
»Scroll down and select Balance (F4)
»Swipe customer card
»Select account type
• Savings or
• Checking
»Key in PIN and press Enter (green button)
Balance on account will ONLY appear on the PIN pad for the customer
to see. The terminal will ONLY display whether or not the transaction has
been successfully completed.
TO CLEAR TERMINAL, PRESS THE CANCEL KEY (red button)
BALANCE INQUIRY
FEATURE - LINX
/ DEBIT CARDS
ONLY
CASHIER
CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 12
VX520
»Lift the black tab to open paper well
»Place paper roll into the well, with paper rolling from underneath the roll,
leaving 1 inch out of the well
»Close the lid until you hear a ‘snap’
»Scroll down and select Main (F3)
»Scroll down and select Reprint (F3)
»Select Last (F2) transaction or enter the Invoice # (F3) of transaction to
be reprinted
»If Last is selected, the terminal prints a copy of the last invoice
on the terminal
Or
»If Invoice is selected, enter the invoice number of the copy required
»Press Enter (green button)
»Scroll down and select Main (F3)
»Scroll down and select Reports (F4)
»Select Audit (F2)
»The option to select either “All” (F2) or “By Acq” (Acquirer) (F3)
will be displayed
»Select All (F2) to print an audit report for all credit and debit transactions
Or
»Select “By Acq” (F3) and the option to select the credit only
transactions (F2) or the debit only transactions (F3) will be provided
TROUBLE
SHOOTING
LOADING
PAPER
CASHIER
REPRINT
TRANSACTION
CASHIER
PRINTING AN
AUDIT REPORT
BEFORE
SETTLING
CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 13
VX520
»In the event that your terminal displays an error, refer to these error codes
to troubleshoot your terminal
»If the code you are experiencing is not shown, retry the transaction
»If the error persists, contact the Help Desk for support
ERROR CODE DESCRIPTION ACTION
Expired Card The card’s expiration
date has passed.
Ask for another form
of payment
Invalid Card The four digits keyed do
not match the account
number from the card’s
magnetic stripe.
Re-key the last four
digits of the card
number. If the problem
persists, ask for another
form of payment.
Paper Out The terminal is out of
paper.
Load a new roll of paper
Please Try Again –
CE
Communications error. Check the telephone line
or network cable, then
retry the transaction
Please Try Again –
LC
Lost Carrier Check the telephone line
or network cable, then
retry the transaction
Please Try Again –
TO
Time Out Check the telephone line
or network cable, then
retry the transaction
Retry Batch Trans The terminal’s memory
of the last batch
settlement has not been
effectively cleared
Perform Batch
Settlement.
Settlement
Required
The terminal has
reached batch
transaction capacity
Perform Batch
Settlement.
Unsupported Card The terminal is not
congured for the
card type.
Request an alternate
form of payment.
Should you at anytime question the authenticity of any card being presented
to you, please contact the Help Desk at 625-4411 Ext 29911 and request a
“CODE 10 APPROVAL”.
The Help Desk representative will ask you a series of “YES” or “NO”
questions designed to assist with managing the situation.
TROUBLE
SHOOTING
COMMON
ERRORS
IMPORTANT
SECURITY
INFORMATION

REPUBLIC BANK CREDIT CARD CENTRE – 14
VX520
TROUBLE
SHOOTING
VX 520 TERMINAL
FRONT PANEL VIEW

REPUBLIC BANK CREDIT CARD CENTRE – 15
VX520
TROUBLE
SHOOTING
VX 520
TERMINAL
REAR PANEL
POWER & COMM.
PORT VIEW

REPUBLIC BANK CREDIT CARD CENTRE – 16
VX520
TROUBLE
SHOOTING
CONNECTING
THE TELEPHONE
LINE TO THE
TERMINAL
CONNECTING
THE POWER
SUPPLY TO THE
TERMINAL
»Connect the telephone cord to the communication port on the terminal
above the icon.
»Then route the telephone line directly to the telephone wall jack. This is a
direct connection and it is recommended that the line be dedicated to the
terminal.
»Insert the power cord into the circular port with the icon and turn
counter clockwise to securely lock into place.

REPUBLIC BANK CREDIT CARD CENTRE – 17
VX520
TROUBLE
SHOOTING
HOW DO I
CHANGE THE
PAPER ROLL?
CASHIER
»Lift the black tab to open paper well
»Place paper roll into the well, with paper coming up from the underneath
of the roll, leaving at least one (“1”) inch outside of the well
»Close the lid ensuring that you hear a “SNAP” sound