Ingenico iCT 250 User manual

One Blue Hill Plaza, 16th Floor, PO Box 1546
Pearl River, NY 10965
1-800-PC-AMERICA, 1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
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ICT 250 EMV Certified PINpad with
Global Payments Canada
Cash Register Express now supports payment processing with EMV chip enabled cards through
the Ingenico ICT 250 EMV PINpad device. This document provides step-by-step instructions on
installation and usage of the ICT 250 with Cash Register Express.
Note: To use Global Payments EMV as a payment processor you must be using version 12.8001
or above.

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TABLE OF CONTENTS
INSTALLING THE HARDWARE FOR TCP/IP 4
HARDWARE CONNECTIONS 4
GETTING THE IP, SUBNET MASK, GATEWAY IP, AND DNS IP 7
CONFIGURING THE STATIC IP ADDRESS IN THE PIN PAD 12
CONFIGURING CRE/RPE FOR USE WITH GLOBAL PAYMENTS EMV 16
PERFORMING A CREDIT CARD SALE 17
PERFORMING A CREDIT CARD SALE USING AN EMV ENABLED CARD 19
PERFORMING A CREDIT CARD SALE USING A CONTACTLESS ENABLED CARD 21
PERFORMING A DEBIT CARD SALE 23
PERFORMING A MANUAL ENTRY SALE 25
PERFORMING A RETURN 28
PERFORMING A VOID 29
PERFORMING A SETTLEMENT/BATCH CLOSE 31
Important Notes –Please Read!
CRE must be on version 12.8001 or higher to use the ICT-250
Each ICT 250 device needs its own wired internet connection (unique IP address). It cannot use the same internet cable
connected to the PC. Prior to installation, make sure there are enough additional internet connections for each PAX device
you will be installing.
Each register running card transactions must have its own ICT-250 device; ICT-250 devices may not be shared among
registers.
Credit card settlements must be done in CRE on every station where an ICT-250 device is connected and you must enter a
password on the pinpad to begin the settlement.
The ICT-250 device must have settings pre-configured and installed by your payment processor prior to integration with
CRE.
Auto-settlement is NOT recommended if taking tips on the ICT-250.

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Document Version
Date
Author
Description of Changes
1.0
Oct 18, 2016
Mathew Piccinich
1st Release
1.1
July 21, 2016
Mathew Piccinich
Updated Document
Template
Change pcAmerica to Cash
register express on front
page
Formatted Images of
pinpad
Updated Screenshot for
processor selection in
setup screen for CRE
version 12.8019

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Installing the Hardware for TCP/IP
Important: Every register processing card transactions MUST have its own ICT-250 unit. Also, settlements need to be run
through CRE on each register that has an ICT-250 unit connected and processing card transactions.
Hardware Connections
1. Here is what the device looks like with the
Ethernet adapter connected to the pinpad.
The Model # for the Ethernet Adapter is
269105416
2. Locate the included DC power adapter.
Model # PSN24W-080
3. Connect End 1 into your AC outlet or surge
protector.

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4. Connect End 2 into the pin pad’s power
receiver. The pin pad will turn on and make
a beeping sound when the connection is
made properly.
5. Locate your Ethernet cable that is
connected to the same router or switch
that your computer is connected to.
6. Locate the Ethernet Port on the pin pad’s
receiver, it is marked with “ETH” on the
pinpad receiver.

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7. Connect the Ethernet cable into the pin
pad’s Ethernet port.
8. The pinpad should be powered on and it
should display the global payments logo.

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Getting the IP, Subnet Mask, Gateway IP, and DNS IP
1. With the pinpad Powered on, Press the ADMIN
key labeled “.,#*”. It can be found below the 9
key and above the green enter key.
2. Enter the Admin ID number and press the green
enter key
3. Enter the Admin Password and press the green
enter key

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4. Select Setup Menu (3)
5. Select Communications (2)
6. Select Ethernet (3)

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7. Select Ethernet Setup (2)
8. Select Dynamic (1)
9. When you’ve reached this screen Press the Red
Cancel Key twice. The screen will turn

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10. The pinpad will restart to apply the Dynamic IP
settings. This will pull the IP information from
your router or switch. This information will be
needed by CRE to communicate with the pinpad.
11. When the pinpad has restarted, follow the same
steps above to access the Ethernet Menu
Screen. (Press ADMIN key, enter the admin ID
and password, Setup (3), Communications (2),
and Ethernet (3).)
12. Select Current Setup (1)

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13. Record the Following information IP Address,
Gateway IP, Subnet Mask, PriDNS, and SecDNS.
14. Use the Down Key (F2) to scroll down the
Current Setup Screen to view more information.
Then Press the Red Cancel key. To go back to
the Ethernet Menu.

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Configuring the Static IP Address in the Pin Pad
Now that we have the IP Address information we can configure the pinpad with a static IP address.
1. Press Ethernet Setup (2)
2. Press Static IP (2)
3. From this menu we will select each parameter with
their corresponding #s or by using the Up & Down
keys to highlight them in blue and press the Green
enter key to select it.

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4. Select IP Address (1), enter the IP address you
recorded from step 13 and press the Green enter key
to confirm the address.
5. Select Gateway IP (2), enter the Gateway IP address
you recorded from step 13 and press the Green enter
key to confirm the address.
6. Select Subnet Mask(3), enter the Subnet Mask
address you recorded from step 13 and press the
Green enter key to confirm the address.

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7. Select PriDNSIP(5), enter the Primary DNS IP address
you recorded from step 13 and press the Green enter
key to confirm the address.
8. Select SecDNSIP(6), enter the Primary DNS IP address
you recorded from step 13 and press the Green enter
key to confirm the address.
9. Select Host Port 1(7), verify that the Host Port 1 is set
to 443, if not enter 443 and press the Green enter key
to confirm the port number.

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10. After confirming the Static IP settings and you’ve
returned to the Static IP Menu, press the Red cancel
key to restart the pinpad.
11. The pinpad will now restart to apply the settings.

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Configuring CRE/RPE for use with Global Payments EMV
You can configure CRE to communicate to the Pin Pad by following the step below.
1. Select the Manager or Options button.
2. Enter the administrator password
(default: admin) where applicable.
3. Select Setup(4) then, Setup Screen(G)
4. At the setup screen select the Payment
Processing tab
5. Select the Processing Tab
6. Select Credit/Debit
7. Select Global Payments Canada as the
Payment Processor from the dropdown
menu
8. Select TCP/IP under the Communication
Type section
9. Enter the IP Address being used by the
ICT-250 pinpad in step 4 of the previous
section.
10. Verify that Port No. is set to 443
11. Press Update

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Performing a Credit Card sale
Now the CRE is configured to communicate with the pin pad we can now start processing credit card sales. To process a
sale with the
1. After you’ve added the items to an invoice
and selected Credit in CRE the pinpad will
prompt to “pass the terminal to the
customer” so they can swipe their card.
2. Swipe the credit card through magnetic
stripe reader on the side of the pin pad

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3. When prompted enter the Last 4 digits of
the card number on the pinpad.
4. When the sale is complete the pinpad will
display “Approved”. Press the green enter
key.

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Performing a Credit Card sale using an EMV enabled card
To complete a credit card sale with an EMV card follow the steps below.
1. After you’ve added the items to an invoice
and selected Credit in CRE the pinpad will
prompt to “pass the terminal to the
customer” so they can insert their card.
2. Insert the credit card into the slot on the
bottom of the pinpad

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3. Wait for the pinpad to approve the sale. Do
not remove the card from the pinpad.
4. When the sale is complete the pinpad will
display “Approved” press the green enter
key.