BWA Merchant Services PC-EFTPOS User manual

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PC-EFTPOS
Reference Guide
Version 2.04
August 2011
Vx810

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Table of Contents
PC-EFTPOS Contact Details.............................................................................................................................2
Introduction........................................................................................................................................................2
Using PC-EFTPOS with a POS.........................................................................................................................3
BWA Merchant Services Specific Details.........................................................................................................3
Terminal Functionality Supported by BWA Merchant Services.......................................................................3
PC-EFTPOS Hardware Installation...................................................................................................................4
PC-EFTPOS Software Installation ....................................................................................................................5
PC-EFTPOS Overview......................................................................................................................................6
Function Key Menus..........................................................................................................................................7
System Timeouts................................................................................................................................................8
PC-EFTPOS Generated Response Codes..........................................................................................................9
BWA Merchant Services Generated Response Codes.....................................................................................15
Settlement Receipts and Options.....................................................................................................................18
Receipt Layouts ...............................................................................................................................................20
Trouble Shooting .............................................................................................................................................23
Who to Contact for Help..................................................................................................................................25
PC-EFTPOS Contact Details
PC-EFTPOS office hours are Monday to Friday, 8:30am to 10:00pm EST.
Sat, Sun and Public holidays (with the exception of Good Friday, Easter Sunday, Anzac Day, Christmas
Day and Boxing Day), 10am to 3:00pm
PC-EFTPOS Reception: Phone [phone]
PC-EFTPOS Website: http://www.pceftpos.com/
Support Website: http://support.pceftpos.com/
General Enquiries Email: [email protected]
Introduction
The PC-EFTPOS terminal allows online transactions to be processed for Debit Cards (Savings and Cheque
accounts), Credit Cards (Visa and MasterCard) and Charge Cards (American Express, Diners Club and JCB)
The features of PC-EFTPOS include:
Process Purchases, Cashout, Refunds
Process Mail/Telephone Order Transactions
EFB/SAF
EMV
Integrate to POS
PSTN, SSL/IP or WAN communications
Remote software and configuration download via TMS

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Using PC-EFTPOS with a POS
When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through
the POS. Consult your POS vendor on the operation of EFTPOS through your POS.
BWA Merchant Services Specific Details
BWA Merchant Services help Desk Number: 1800 655 204
Requires both terminal ID and merchant ID.
Terminal Functionality Supported by BWA Merchant Services
Functionality
EFTPOS Functionality:
Purchase

Cash Out

Purchase + Cash Out

Refund

MOTO processing

Pre-Authorisation

Completion

Tipping

Training Mode

Balance Enquiry
Voucher Entry
Electronic Fallback (EFB)

EMV processing

Settlement Options
Settlement

Pre-Settlement

Last Settlement
Sub-Totals
Summary Totals
Shift Totals

Hardware Options:
PX318 Pinpad
PX328 Pinpad
PX368 Pinpad
NPT Terminal
Verifone Vx810


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PC-EFTPOS Hardware Installation
PINPad
Each payment counter in the proposed solution will have a Verifone Vx810 PIN-Pad for
swiping/inserting customer‟s cards and for customers to type in their PIN (where applicable).
The PIN-Pad is used to encrypt sensitive data within financial transactions, and perform all
(logical) communications with the acquirer and TMS hosts. To this end, the Vx810 PIN-Pad
is already certified as compliant with the current PCI and EMV (Level-1 and Level-2)
security standards.
The Vx810 PIN-Pad has the following features:
Alphanumeric/Numeric/Special-character data entry capability
Function keys
Programmable/Soft keys
Support for ISO8859-1 character set
OK, CANCEL, CLEAR keys
128 x 128 pixel LCD screen
Magnetic Stripe Card reader
Integrated Circuit Card reader
USB serial interface
The communication medium between the PIN-Pad and the ECR/POS will be a USB connection emulating a
RS232 serial connection.
When connected to the PC, your PIN-Pad will appear under Windows Device Manager -> Ports.
(To see all your communication ports - Click Windows Start button, Right click on “My Computer”, Select
“Manage”, Click on “Device Manager”, Click on „+‟ icon in front of “Ports”)
For more information on installing the Verifone Vx810 PIN-Pad, please refer to the “PC-EFTPOS BWA
Merchant Services (Verifone Vx810) Installation Guide”
Hardware Installation

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PC-EFTPOS Software Installation
1. Install Terminal
See Hardware Installation for PINpad.
2. Install Software
If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC-
EFTPOS installation CD, or the setup file available for download from our website.
http://www.pceftpos.com.au/files/releasecd/CurrentReleaseCD/Software/Installer/PC-
EFTPOS%20Setup.exe
Please refer to the “PC-EFTPOS BWA Merchant Services (Verifone Vx810) Installation Guide” for more
information
3. Configure Terminal
To configure the terminal, either
The terminal will prompt the user to enter the TID upon initial bootup.
Manually enter the TID provided to you by BWA Merchant Services in to the PINPad and press
<Enter> ; or
From the Client Control Panel, go to the setup page and enter the details and press APPLY. The
confirmation password is 7410
OR
Consult your POS provider to see how the details are entered into the POS
5. Logon
Open the PC-EFTPOS EFTPOS Control Panel and click on the “Logon” button.
6. Ready to Go
If the previous steps were successful the PINpad is ready to use.
PC-EFTPOS Client icon

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PC-EFTPOS Overview
EFT-Client Settings:
EFTPOS Control Panel
Press the control panel button on the Client settings page (above) to activate the control panel.
COM port: that the pinpad is
plugged into.
Printer: (Not used when POS is
printing). NPT denotes using
the internal printer of NPT
Host Interface: This is
normally the loop back address
(127.0.0.1) or left blank for
WinXP machines. NPT
indicates to use the internal
NPT modem.
Tracing: This is enabled by
default and records information
on the hard-drive to help us
track down any issues.
Logon: Performs a
logon to the host
Reprint: reprints
last receipt
Diagnostics:
Provides reports on
s/w configuration
and version
Setup Page:
Enter terminal
details.
Press APPLY and
then 7410 as the
password

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Function Key Menus
To access the functions, press the F2 key on the pinpad when the terminal is in its IDLE mode. The
following function menus are available: (Use F1/F2 to scroll/page-up and F3/F4 to scroll/page-down in
multi page menus)
Function Number
Description
1
PINPad Settings Menu
2
Send Stored Trans
3
Send Test Message
4
Reboot PIN-Pad
5
Display Version
6
Display TID/MID
1. PIN-Pad Settings Menu
(Page1/1)
Option
Description
1
Timeouts
1. User Entry Timeout
2. Error Screen Timeout
2
Profile Maintenance
3
Marketing Message

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System Timeouts
The PIN pad will support the following 'time outs' for its PCEFTPOS Client and Network interface:
PINPAD
TIMEOUT
EVENT
3 seconds
PCEFTPOS Client ACK to PIN pad request
3 seconds
PCEFTPOS Client ACK to send Host message request
10 seconds
PCEFTPOS Client response to display request
10 seconds
PCEFTPOS Client response to print request
45 seconds
Host response to Financial Transaction requests
45 seconds
Host response to administration requests
45 seconds
Host response to Reversals and SAF uploads
60 seconds
Customer response to Card entry prompt
30 seconds
Customer response to Account prompt
60 seconds
Customer response to PIN entry prompt
180 seconds
PCEFTPOS Client response to insert slip request
120 seconds
PCEFTPOS Client response to verify signature request

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PC-EFTPOS Generated Response Codes
As such, any of the following response-codes can be taken to mean that an operation has been
completed successfully:
00: Online transaction has been approved by the host
08: Online transaction has been approved by the host pending customer signature
verification
11: Online transaction has been approved by the host and the customer is a VIP
Y1: EMV transaction has been approved offline
Y3: EMV transaction has been approved by default
T0: PIN-Pad operation completed successfully
Aside from response-codes T0, Y1 and Y3, all of the response-codes in the table below
represent fatal error conditions which have occurred during processing of a PC-EFTPOS
ECR/POS to PIN-Pad command on the terminal/PIN-Pad. In each case (aside from response-
codes T0, Y1, Y3), the terminal/PIN-Pad will abandon processing of the current transaction
and generate a corresponding reversal transaction if required.

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