ReSound PH13 User manual

USER GUIDE
CUSTOM HEARING INSTRUMENTS

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Hearing instrument type designations for models included in this user guide are: BO312, FCC ID:
X26BO312, IC: 6941C-BO312; BO13, FCC ID: X26BO13, IC: 6941C-BO13; PH312, FCC ID: X26PH312,
IC: 6941C-PH312; and PH13, FCC ID: X26PH13, IC: 6941C-PH13. Please see page 10 and 14 for lists of
models referring to these types.
Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pur-
suant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm-
ful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from the one in which the receiver is con-
nected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications can void the user´s authority to operate the equipment
Intended use
Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to compen-
sate for impaired hearing. The fundamental operating principle of hearing instruments is to receive, amplify,
and transfer sound to the ear drum of a hearing impaired person.
List of countries:
Products without wireless functionality are intended for worldwide sales.
Products with wireless functionality are intended for sale in countries within the European Economic Area
as well as Switzerland.
Specification of restrictions: You are not allowed to operate the equipment within 20 km of the centre of Ny
Ålesund, Norway.

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The products are in compliance with the following regulatory requirements:
• In the EU: the device conforms to the Essential Requirements according to Annex I of Council Directive
93/42/EEC for medical devices (MDD) and essential requirements and other relevant provisions of Direc-
tive 1999/5/EC (R&TTE). The declaration of conformity may be consulted at www.resound.com
• In US: FCC CFR 47 Part 15, subpart C, section 15.249.
• Other identified applicable international regulatory requirements in countries outside the EU and US.
Please refer to local country requirements for these areas.
• Products are categorized as receiver category 2 according to EN 300 440
• In Canada these hearing instruments are certified under models: BO312/IC: 6941C-BO312; BO13/IC:
6941C-BO13; PH312/IC: 6941C-PH312; and PH13/IC: 6941C-PH13.
• This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe
B est conforme à la norme NMB-003 du Canada.
• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired operation of
the device.
In Japan, this device has been granted a designation number by Ministry of Internal Affairs and Communi-
cations under „Ordinance concerning Technical Regulations Conformity Certification etc. of Specified Ra-
dio Equipment (特定無線設備の技術基準適合証明等に関する規則) “Article 2-1-19“ This device should not
be modified (otherwise the granted designation number will be invalid)“

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Introduction
Congratulations on the purchase of your new hearing instruments. ReSound’s innovative sound technology
and design, combined with the customised device programming selected by your hearing care profes-
sional, will make hearing a more enjoyable experience. Hearing instruments will enable you to hear sounds
that you may not have heard in years because of your hearing loss. Practice and a positive attitude are
important in learning to use hearing instruments. Your ReSound instruments have been adjusted according
to your individual hearing loss and needs. Some people adjust quickly to wearing hearing instruments in
their ears and hearing new sounds; other people may need more time.
This product is a custom-made device.
Please read this manual carefully in order to wholly benefit from the use of your hearing instruments. With
proper care, maintenance, and usage, your hearing instruments will aid you in better communication for
many years. Ask your hearing care professional if you have any questions.
ReSound is a registred trade mark of ReSound A/S
Hearing instrument model:
Model 10/20: Battery size 10
Model 30: Battery size 13 or 312 (circle one)
Model 40/50: Battery size 13 or 312 (circle one)
Left serial number:
Right serial number:

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Contents
Statement .............................2
Intended use ..........................3
List of countries ........................3
Introduction............................6
Description of the hearing instruments . . . . . . 10
Getting started ........................16
On/Off function ........................16
SmartStart ...........................16
Inserting/Replacing the battery............17
Low battery indicator ...................18
Inserting/removing hearing instruments .....19
Operation of the hearing instrument . . . . . . . . 22
Volume control (optional).................22
Programme button (optional) .............23
Flight mode...........................24
Telephone use.........................25
Telecoil ..............................26
Listen to radio or TV ....................26
Cellular phones .......................26
PhoneNow ...........................27
Tele-loop systems......................28
Care and maintenance ..................29
Daily maintenance......................30
Replacing wax filters....................30
Using ReSound hearing instruments with
smart phone apps......................31
General precautions ....................31
General warnings ......................32
Intended use for the TSG module ..........34
TSG warnings .........................34
User instructions for the TSG module .......34
TSG volume control ....................35
TSG precautions.......................35
The scientific concepts that form the
basis for the device.....................36
Significant physical characteristics .........36
Prescription use of this TSG hearing
instrument............................37
Important notice for prospective
sound generator users ..................37
TSG warning to hearing healthcare
professionals..........................38
Battery warning information ..............39
Hearing instrument expectations. ..........39
Warning to hearing aid dispensers .........40
Important notice for prospective
hearing aid users ......................40
Children with hearing loss................41
Troubleshooting guide ..................42
Technical data.........................46
Warranty and repairs....................49
Temperature test, transport and
storage information .....................49

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Custom remote microphone hearing
instrument models with size 10A battery are
available in the following variants:
AL910-MP, AL910-M
AL710-MP, AL710-M
AL510-MP, AL510-M
VO910-MP, VO910-M
VO710-MP, VO710-M
VO510-MP, VO510-M
Custom remote microphone hearing
instruments (type BO312 with FCC ID X26BO312,
IC number 6941C-BO312 models designated by a
“W” at the end of the model number) with size 312
battery are available in the following variants:
AL930-MUW, AL930-MPW, AL930-MW,
AL930-MU, AL930-MP, AL930-M
AL730-MUW, AL730-MPW, AL730-MW,
AL730-MU, AL730-MP, AL730-M
AL530-MUW, AL530-MPW, AL530-MW,
AL530-MU, AL530-MP, AL530-M
ALT93 0 -M UW, ALT93 0 -M PW, ALT93 0 -MW
ALT730 - MUW, A LT730 -MPW, ALT 73 0 -MW
ALT5 30- MU W, A LT5 30 - MPW, ALT53 0 -M W
VO930-MUW, VO930-MPW, VO930-MW,
VO930-MU, VO930-MP, VO930-M
VO730-MUW, VO730-MPW, VO730-MW,
VO730-MU, VO730-MP, VO730-M
VO530-MUW, VO530-MPW, VO530-MW,
VO530-MU, VO530-MP, VO530-M
VOT930-MUW, VOT930-MPW, VOT930-MW,
VOT730-MUW, VOT730-MPW, VOT730-MW
Custom remote microphone hearing
instruments (type BO13 with FCC ID X26BO13,
IC number 6941C-BO13 models designated by a
“W” at the end of the model number) with size 13
battery are available in the following variants:
AL950-MUW, AL950-MPW, AL950-MW,
AL950-MU, AL950-MP, AL950-M
AL750-MUW, AL750-MPW, AL750-MW,
AL750-MU, AL750-MP, AL750-M
AL550-MUW, AL550-MPW, AL550-MW,
AL550-MU, AL550-MP, AL550-M
VO930-MUW, VO930-MPW, VO930-MW,
VO930-MU, VO930-MP, VO930-M
VO730-MUW, VO730-MPW, VO730-MW,
VO730-MU, VO730-MP, VO730-M
VO530-MUW, VO530-MPW, VO530-MW,
VO530-MU, VO530-MP, VO530-M
The identification number for the BO312 and B013
device models can be found at location “10” as indi-
cated in the illustrations on the next page.
1. Programme button (optional)
2. Battery compartment and On/Off switch
3. Removal cord (optional)
4. Sound outlet
5. Wax filter
6. Vent
7. Microphone sound inlet(s)
8. Remote microphone and tubing
(for remote microphone devices)
9. Volume control (optional)
10. Model
11. Manufacturer
12. Serial number
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9
1
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GN ReSound
ReSound Verso
XXXXXXX

GN ReSound
ReSound Verso
XXXXXXX
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1. Programme button (optional)
2. Battery compartment and On/Off switch
3. Removal cord (optional)
4. Sound outlet
5. Wax filter
6. Vent
7. Microphone sound inlet(s)
8. Volume control (optional)
9. Model
10. Manufacturer
11. Serial number
Invisible-in-the-canal (IIC), completely-in-
the-canal (CIC) and mini-canal (MC) hearing
instruments with size 10A battery are available in
the following variants:
VO910-C, VO710-C
AL910, AL910-P, AL920, AL920-P
AL710, AL710-P, AL720, AL720-P
AL510, AL510-P, AL520, AL520-P
AL410, AL410-P, AL420, AL420-P
VO910, VO910-P
VO710, VO710-P
VO510, VO510-P
In-the-canal (ITC) hearing instruments (type
PH312 with FCC ID X26PH312, IC number 6941C-
PH312 models designated by a “W” at the end
of the model number) with size 312 battery are
available in the following variants:
AL930, AL930-P, AL930-D, AL930-DP
AL730, AL730-P, AL730-D, AL730-DP
AL530, AL530-P, AL530-D, AL530-DP
AL430, AL430-P. AL430-D, AL40-DP
VO930, VO930-P, VO930-D, VO930-DP
VO730, VO730-P, VO730-D, VO730-DP
VO530, VO530-P, VO530-D, VO530-DP
AL930-W, AL930-PW, AL930-DW, AL930-DPW
AL730-W, AL730-PW, AL730-DW, AL730-DPW
AL530-W, AL530-PW, AL530-DW, AL530-DPW
AL430-W, AL430-PW. AL430-DW, AL40-DPW
VO930-W, VO930-PW, VO930-DW, VO930-DPW
VO730-W, VO730-PW, VO730-DW, VO730-DPW
VO530-W, VO530-PW, VO530-DW, VO530-DPW
The identification number for the PH312 device
models can be found at location “9” as indicated in
the illustration on the next page.
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8
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Continued from the previous page …
Custom in-the-ear (ITE) hearing instruments
(type PH312 with FCC ID X26PH312, IC number
6941C-PH312 models designated by a “W” at the
end of the model number) with size 312 battery are
available in the following variants:
AL940, AL940-P, AL940-D, AL940-DP
AL740, AL740-P, AL740-D, AL740-DP
AL540, AL540-P, AL540-D, AL540-DP
AL440, AL440-P, AL440-D, AL440-DP
AL940-W, AL940-DW, AL940-PW, AL940-DPW
AL740-W, AL740 -DW, AL740 -PW, AL74 0-DPW
AL540-W, AL540-DW, AL540-PW, AL540-DPW
AL440-W, AL440-PW, AL440-DW, AL440-DPW
VO950, VO950-P, VO950-D, VO950-DP
VO950-W, VO950-PW, VO950-DW, VO950-DPW
VO750, VO750-P, VO750-D, VO750-DP
VO750-W, VO750-PW, VO750-DW, VO750-DPW
VO550, VO550-P, VO550-D, VO550-DP
VO550-W, VO550-PW, VO550-DW, VO550-DPW
Custom in-the-ear (ITE) hearing instruments
(type PH13 with FCC ID X26PH13, IC number
6941C-PH13 models designated by a “W” at the
end of the model number) with size 13 battery are
available in the following variants:
AL950, AL950-P, AL950-D, AL950-DP
AL950-W, AL950-PW, AL950-DW, AL950-DPW
AL750, AL750-P, AL750-D, AL750-DP
AL750-W, AL750-PW, AL750-DW, AL750-DPW
AL550, AL550-P, AL550-D, AL550-DP
AL550-W, AL550-PW, AL550-DW, AL550-DPW
AL450, AL450-P, AL450-D, AL450-DP
AL450-W, AL450-PW, AL450-DW, AL450-DPW
VO950, VO950-P, VO950-D, VO950-DP
VO950-W, VO950-PW, VO950-DW, VO950-DPW
VO750, VO750-P, VO750-D, VO750-DP
VO750-W, VO750-PW, VO750-DW, VO750-DPW
VO550, VO550-P, VO550-D, VO550-DP
VO550-W, VO550-PW, VO550-DW, VO550-DPW
The identification number for the PH312 and PH13
device models can be found at location “8” as indi-
cated in the illustrations on the next page.
1. Programme button (optional)
2. Battery compartment and On/Off switch
3. Sound outlet
4. Wax filter
5. Vent
6. Microphone sound inlet(s)
7. Volume control (optional)
8. Model
9. Manufacturer
10. Serial number
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1
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5
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GN ReSound
ReSound Verso
XXXXXXX
10
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4

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Getting started
On/Off function
1. When the battery door is closed, the hearing instrument
will turn on, and the default program will be activated.
2. To turn the hearing instrument off, open the battery door.
Many individuals can use their fingernail to pull it open.
iTip: Whenever the hearing instruments are not in use, remember to open the
battery doors to avoid unnecessary battery consumption.
SmartStart
Hearing instruments can be turned on once you have placed them on your ears. If you
prefer to turn them on just prior to placing them in your ears, your hearing care profes-
sional can activate a function called SmartStart. This function will delay the time in which
the hearing instruments turn on by several seconds after the battery compartment is
closed. With SmartStart, a beep will be heard for each second of the delay period.
On
Off
Inserting/Replacing the battery
1. Open the battery door completely by using your fingernail. Remove the used battery if present.
2. Prepare the new battery (please refer to page 7 for information on appropriate battery type/size for your
hearing instrument). Remove the protective foil and wait 2 minutes before inserting the battery into the
hearing instrument to allow activation of the battery.
3. Insert the new battery with the positive side in the correct position.
4. Gently close the battery door.
iTip:
1. Always use new Zinc-Air batteries that have a minimum remaining shelf life of 1 year.
2. Whenever the hearing instruments are not in use, remember to turn
them off to avoid unnecessary battery consumption.

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Low battery indicator
Your hearing care professional can activate a low battery indicator in your hearing instruments. The hear-
ing instrument will reduce amplification and emit a beep signal if battery power gets too low. This signal will
recur every five minutes until the hearing instrument automatically switches off. The low battery indicator
can vary slightly, depending on the type of battery used. It is recommended that you keep spare batteries
on hand.
Low battery indicator (instruments paired with accessories only)
Active usage of the ReSound Unite accessories (Remote Control, Phone Clip, TV Streamer and Mini
Microphone) requires more battery power from the hearing instruments than when these are working
without accessories which means that battery life is highly dependent on the amount of wireless acces-
sory usage. When the battery in the hearing instrument has depleted to a level at which use of the ReSound
Unite TV Streamer, Phone Clip and Mini Microphone cannot be supported, the hearing instrument will play
two sets of descending tones. After this, your hearing instrument and ReSound Unite Remote Control will
continue to work as usual, but you will not be able to use your ReSound Unite TV Streamer, Phone Clip
and Mini Microphone. At some point the battery level will also be too low to support the remote control as
well and you will once again hear the descending tones. The hearing instruments will continue to work as
usual. Once a new battery is inserted, full operation of the accessories will resume.
Inserting/Removing hearing instruments
Insertion (remote microphone)
1. Hold the hearing instrument between your thumb and index finger,
either above and below or on the sides.
2. Place the sound outlet portion into your ear canal. Turn the top part of
the earmould gently backwards and forwards so that it tucks behind
the fold of skin above your ear canal.
3. Insert the hearing instrument into your ear canal. Opening and closing
your mouth may ease insertion.
4. Gently push the microphone into the creased area of the ear that is
located above the microphone entrance, and make sure the tubing is
in place.