Revolabs 10-FLXUC1000 Operating instructions

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REVOLABS FLX™UC 1000 &
REVOLABS FLX™UC 1500
IP & USB Conference Phone
Installation and Operation Guide
Models:
10-FLXUC1000
10-FLXUC1500

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© 2016 REVOLABS, INC. All rights reserved. No part of this document may be
reproduced in any form or by any means without express written permission
from Revolabs, Inc. Product specifications are subject to change without notice.
R e v o l a b s F L X U C 1 0 0 0 / F L X U C 1 5 0 0 I n s t a l l a t i o n a n d O p e r a t i o n
G u i d e
10- F L X U C 1500-EN
M a r c h 2016 ( R e v 2 . 6 .0)

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Online Resources
Resource
Website
Revolabs
www.revolabs.com
Revolabs FLX UC 1000
http://revolabs.com/products/product-
line/flx-uc-1000
Revolabs FLX UC 1500
http://revolabs.com/products/product-
line/flx-uc-1500
Customer Support
http://revolabs.com/support
Support by Product Line
http://revolabs.com/support/product-
line

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Contents
Online Resources ............................................................................................ 3
Contents ......................................................................................................... 4
Product Overview ............................................................................................ 7
Getting Started ............................................................................................... 9
Connecting the Device.................................................................................. 9
Connecting the Dialer.............................................................................. 10
Connecting to an IP Network for VoIP Calling........................................... 11
Connecting to a Computer....................................................................... 12
Connecting Extension Mics ..................................................................... 13
Component Overview.................................................................................. 14
Base Unit ................................................................................................ 14
Dialer...................................................................................................... 15
User Interface ............................................................................................ 18
Base Unit ................................................................................................ 18
Dialer...................................................................................................... 18
Web User Interface (Web UI) .................................................................... 31
Basic Operations........................................................................................... 39
Dialing a Number ....................................................................................... 39
Redialing a Number.................................................................................... 39
Dialing a Contact ....................................................................................... 40
Making a call while another call is already active........................................ 40
Answering an Incoming Call ....................................................................... 40
Ignoring an Incoming Call .......................................................................... 40
Hanging Up a Call ...................................................................................... 40
Using USB Audio on the FLX UC 1000 or FLX UC 1500 ............................. 40
Setting up a Conference Call ...................................................................... 42
Using Do Not Disturb ................................................................................. 42
Configuring the FLX UC 1000 or FLX UC 1500 for your VoIP Network ........... 43
Through the Dialer..................................................................................... 43

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Through Web User Interface ....................................................................... 43
Through Provisioning Server, using Option 66............................................ 44
Through Provisioning Server, using Option 150 .......................................... 45
Provisioning configuration file sample......................................................... 46
Device configuration file without include files. ......................................... 46
Device configuration file with include files ............................................... 47
Advanced Operations .................................................................................... 49
802.1x ....................................................................................................... 49
Dial Plan .................................................................................................... 50
Dial Plan Overview .................................................................................. 50
Dial Plan Syntax...................................................................................... 51
Syntax Examples..................................................................................... 52
Dial Plan Examples: ................................................................................ 53
Device Manager............................................................................................. 54
Third Party Applications Supported............................................................ 54
Installation & Third Party Application Configuration................................... 54
For Windows ........................................................................................... 54
For Mac................................................................................................... 55
For Chromebook ..................................................................................... 55
Upgrading the Device Firmware..................................................................... 56
From the Web Interface .............................................................................. 56
From the Provisioning Server...................................................................... 56
Compliance................................................................................................... 57
FCC Notice to Users ................................................................................... 57
Radio and Television Interference ............................................................... 57
Industry Canada Notice to Users ................................................................ 58
Notice to European Customers ................................................................... 58
WEEE Notification...................................................................................... 59
Appendix ...................................................................................................... 60
Call Control Functionality Details per Third Party Application .................... 60
Using Windows Computers...................................................................... 60

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Using Apple Computers........................................................................... 60
Known Issues............................................................................................. 61
Optimal Audio Performance for Windows.................................................... 63
Troubleshooting ......................................................................................... 64
Reboot..................................................................................................... 64
Restore Factory Defaults ......................................................................... 64
Cannot Access Web User Interface........................................................... 64
Can’t find language menu because the device is in the wrong language ... 65
USB Audio call Answering and Hang-Up not working .............................. 65
Call Forwarding Behavior ........................................................................ 66
Tested Call Managers .................................................................................... 67
Specific Call Manager Configuration.............................................................. 68
3CX Phone System..................................................................................... 68
Digium Asterisk BE.................................................................................... 68
Avaya IP Office ........................................................................................... 68
Broadsoft Broadworks................................................................................ 69
Cisco Unified Communication Manager ...................................................... 69
Junction Networks OnSip Hosted PBX ....................................................... 69

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Product Overview
Thank you for choosing a FLX UC 1000 or FLX UC 1500 IP & USB Conference
Phone by Revolabs. This conference phone allows you to communicate via
your call manager and a softphone, messaging, video conferencing, or webinar
application, as well as bridge these calls together. With the FLX UC products,
call performance is built to be of the highest quality to ensure every word of the
conversation is heard.
This document covers the FLX UC 1000 and the FLX UC 1500 as configuration
of these products is similar. Where there is a difference in capabilities or
configuration, the document will highlight that explicitly.
Figure 1: FLX UC 1000 Base Unit & Dialer
Speaker Elements
Directional Microphones

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Figure 2: Keypad Detail
Full Color Display
Quick
Keys
Soft Keys
Keypad
Navigation &
Selection Buttons
Volume Control &
Mute

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Getting Started
Connecting the Device
In the box, the FLX UC 1000 includes 1 Base Unit, 1 Dialer with captive cable,
1 Ethernet Cable, and 1 USB cable.
The FLX UC 1500 includes 2 extension microphones in addition to the items
included with the FLX UC 1000.
To begin setting up the device, remove all the items from packaging.
On the bottom of the base unit are connections for the Ethernet, USB, and
Dialer cables. The FLX UC 1500 has two additional connections for the
extension microphones.
Figure 3: FLX UC 1000, Connector View
USB Connection
Ethernet
Port
USB Port
Microphone
Ports
Dialer
Port

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Connecting the Dialer
With the dialer in hand, use the captive cable and insert the connector into the
“Dialer Only” port on the base unit until it clicks into place.
Ethernet
Connection