Revolabs FLX UC 500 Operating instructions

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REVOLABS FLX™UC 500
USB Conference Phone
Installation and Operation Guide
Models:
10-FLXUC500
10-FLXUC500-NA
10-FLXUC500-WHT
10-FLXUC500-NA-WHT

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© 2016 REVOLABS, INC. All rights reserved. No part of this document may be
reproduced in any form or by any means without express written permission
from Revolabs, Inc. Product specifications are subject to change without notice.
Revolabs FLX UC 500 Installation and Operation Guide
10-FLXUC500-EN
April 2016 (Rev 2.6.0)

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Online Resources
Resource
Website
Revolabs
www.revolabs.com
Revolabs FLX UC 500
http://revolabs.com/products/product-
line/flx-uc-500
Customer Support
http://revolabs.com/support
Support by Product Line
http://revolabs.com/support/product-
line

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Contents
Online Resources ............................................................................................ 3
Product Overview ............................................................................................ 5
Getting Started ............................................................................................... 6
Connecting the Device.................................................................................. 6
Powering the Device .................................................................................. 6
Connecting to a Computer......................................................................... 6
FLX UC 500 Device Manager ........................................................................... 8
Third Party Applications Supported.............................................................. 8
Installation & Third Party Application Configuration..................................... 8
For Windows ............................................................................................. 8
For Mac..................................................................................................... 9
For Chromebook ..................................................................................... 10
Upgrading the FLX UC 500 Device Firmware ................................................. 11
Optimal Audio Performance for Windows....................................................... 12
Compliance................................................................................................... 13
FCC Notice to Users ................................................................................... 13
Radio and Television Interference ............................................................... 13
Industry Canada Notice to Users ................................................................ 14
Notice to European Customers ................................................................... 15
Notice to Chinese Customers...................................................................... 16
WEEE Notification...................................................................................... 17
Appendix ...................................................................................................... 18
Call Control Functionality Details per Third Party Application .................... 18
Using Windows Computers...................................................................... 18
Using Apple Computers........................................................................... 18
Known Issues............................................................................................. 19

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Product Overview
Thank you for choosing a FLX UC 500 USB Conference Phone by Revolabs.
This conference phone allows you to communicate via softphone, messaging,
video conferencing, or webinar applications and provides superior speaker and
microphone audio for all members of the meeting. With the FLX UC products,
call performance is built to be of the highest quality to ensure every word of the
conversation is heard.
Figure 1: FLX UC 500
Speaker Elements
Directional
Microphones

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Getting Started
Connecting the Device
Included in the box of the FLX UC 500 are: 1 FLX UC 500 base unit, 1 USB
cable, 1 power adapter with plug clips (in some markets), and a quick start
guide. Remove all these items from the packaging.
Powering the Device
The FLX UC 500 is powered using an AC power adapter to drive the powerful
speaker elements in the device. In order to power the device, select the
appropriate clip for the region, and connect it to the plug adapter. Insert the
power adapter connectors into the wall socket and the barrel connector into the
FLX UC 500 power connector on the bottom of the unit.
Figure 2: FLX UC 500, Connector View
Connecting to a Computer
Using the USB cable that came with the device, connect the type B mini USB
connector on the cable into the connector identified in the figure above.
Connect the type A USB connector on the cable to the USB port on the
computer that will be used with the FLX UC 500 for third party softphone,
webinar, or conferencing applications.
The computer may detect that it needs to load new driver software to install the
FLX UC 500; wait until the install has completed before continuing.
Power
Connection
USB
Connection

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For optimal audio performance when using Windows, please follow the
instructions in the appendix. No additional configuration is required when
using Apple OS X or Google Chrome OS devices.
If a USB cable longer than the one provided is required, an approved USB
extender should be used. The following USB extenders have been tested and
approved for use with the FLX UC 500. Please note the distance supported by
each USB extender varies and is defined by the manufacturer’s specifications:
USB Ranger 2212 Cat 5 Extender (IC2212R-05-307276) from Icron
Technologies
USB 1.1 Rover 1850 Single Port Cat 5e extender from Icron
Gefen USB 2.0 Extender
Extron USB Extender

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FLX UC 500 Device Manager
The FLX UC 500 has native support for the volume, mute and call controls for
a number of softphones, conferencing and webinar applications. Where native
support is provided, no additional software needs to be loaded on the PC, Mac
or Chromebook device. The current list of natively supported applications can
be found of the Revolabs product support webpage:
http://revolabs.com/support/product-line/uc-500
For other softphones, conferencing or webinar applications, volume, mute and
call control is implemented using the FLX UC 500 Device Manager application.
This application provides an interface for:
Easy access to softphone controls
Configuration of a variety of softphones, conferencing, and webinar
applications
Configuration of application-specific commands for answer, reject, and
hang-up support using buttons on the FLX UC 500
Configuration to launch the Device Manager upon windows start-up
Third Party Applications Supported
For a list of currently supported third-party applications and versions, see the
Revolabs product support webpage:
http://revolabs.com/support/product-line/uc-500
Installation & Third Party Application Configuration
For Windows
1. Download the firmware bundle from
http://revolabs.com/support/product-line/uc-500.
2. Unzip the downloaded file.
3. Double click the Setup.exe file in the folder to install the application on
your PC.
4. Navigate to Start > All Programs > Revolabs > FLX UC Device Manager and
open the application.

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5. Connect the FLX UC 500 to the PC. Device drivers should be installed
when the unit is connected to the computer.
6. To configure the FLX UC 500 for the desired softphone, click on Settings >
Configure Application and select the softphone you want to use from the
drop down menu.
a. If you are using Skype, click Configure to bring up a menu allowing
application-specific configuration of the hot keys for hang-up and
answer.
b. For all other softphone applications, click OK.
c. The FLX UC Device Manager can be configured to start up when the
PC is powered on by checking the “Start when Windows start” check
box.
d. When checked, the option for “Mute button controls all recording
devices” will allow the mute button on the FLX UC 500 to mute every
other recording peripheral connected to the PC.
Note: Softphone and device status are displayed in FLX UC Device Manager
Home Screen.
For Mac
1. Download the firmware bundle from
http://revolabs.com/support/product-line/uc-500.
2. Double click on the .dmg file.
3. When prompted, drag the FLX UC Device Manager to the Applications
folder.
4. Connect the FLX UC 500 to the computer. Device drivers should be
installed when the unit is connected.
5. Click on “Preferences…” and select the application from the drop down
menu that you plan to use.

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For Chromebook
1. Obtain the Chrome version of the Device Manager from Google’s Chrome
Web Store: https://chrome.google.com/webstore/category/apps
2. Search for the application by company (“Revolabs”) or by product name
(“FLX UC 500”).
3. Follow the instructions provided through the app store to install the Chrome
version of the Device manager.