RGTS 2410 User manual

2410 digital
telephone
user guide
2410

2410 digital
telephone
user guide
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MESSAGE BUTTON
ARROW KEYS
HOLD BUTTON
TRANSFER BUTTON
CONFERENCE BUTTON
DROP BUTTON
REDIAL BUTTON
DIALPAD
VOLUME CONTROL
BUTTONS
MUTE BUTTON
HEADSET BUTTON
SPEAKER BUTTON
HEADSET JACK
EXIT BUTTON
CALL APPEARANCE/
FEATURE BUTTONS
DISPLAY
MESSAGE LAMP
SOFTKEYS

CALL APPEARANCE/FEATURE BUTTONS
Use to access incoming/outgoing lines and programmed
features.
DISPLAY
Shows the status for the call appearances, information
for a call, information provided by the Avaya call server,
the Home screen, the Speed Dial screen, the Call Log
screen, and the Options screen.
MESSAGE LAMP
This lamp is lit when a message has arrived in your
voice mailbox.
SOFTKEYS
Allows you to perform specific functions.
The functions available and the corresponding softkey
labels change according to the screen displayed. To
initially view softkey labels, press any softkey.
MESSAGES BUTTON
Use to retrieve messages.
ARROW KEYS
Use to move between screen pages, to cycle through Call
Log and Speed Dial entries, and to move the cursor during
data entry.
HOLD BUTTON
Use to place calls on hold.
TRANSFER BUTTON
Use to transfer calls.
CONFERENCE BUTTON
Use to conference calls.
DROP BUTTON
Disconnects the current call. If you are on a conference
call, press this button to drop the last person you added to
the conference.
REDIAL BUTTON
Dials the last number you dialed.
DIALPAD
Standard 12-button pad that allows you to dial telephone
numbers.
VOLUME CONTROL BUTTONS
Use to adjust speaker, handset, headset, or ringer/button
click volume depending on which component is in use.
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MUTE BUTTON
Turns off the microphone. When the Mute feature is
active, the associated lamp turns on, and the person
at the other end of the call cannot hear you.
HEADSET BUTTON
Use to activate a headset that is connected to the 2410
headset jack.
SPEAKER BUTTON
Use to access the built-in speakerphone. The lamp
associated with this button turns on when the speaker
is active.
HEADSET JACK
Use to connect a headset.
EXIT BUTTON
Returns you to the first page of the Home screen.
CALL-HANDLING FEATURES
ANSWER A CALL
When a call arrives at your 2410 telephone, you hear a
ringing tone, and a blinking bell icon appears on the
associated call appearance. In addition, call identification
information is displayed.
To answer an incoming call
Perform one of the following steps:
• If you are not active on another call, answer the call
with your handset, headset, or speakerphone. To use
your speakerphone, see “Speakerphone”.
• If you are active on a call already, place the active call
on hold, and then answer the incoming call.
• If the call appearance for the ringing call is not
displayed on the current Home screen page, use
and to switch between the pages. Use
to return to page 1 of the Home screen. When you
locate the call appearance for the ringing call,
press the corresponding call appearance button.
MAKE A CALL
To make a call manually
1. Go off hook with the handset, headset, or speaker.
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2. When you hear dial tone, enter the extension or telephone
number.
If you are calling an external number, you must include the
required code (for example, “9”) to access an outside line.
To have the 2410 telephone make a call automatically
Perform one of the following steps:
• Press to have the 2410 telephone dial the last number
that you dialed.
• Access the Call Log and start a call to a specific entry. See
“Make a Call from the Call Log.”
• Access the Speed Dial List in your personal directory and start
a call to a specific entry.
CALL LOG
View the Call Log To view the list of all calls recorded in the
Call Log
1. From the Home screen, press the Log softkey.
The Call Log Summary screen is displayed.
2. Press the appropriate softkey for the type of call entries you
want to view (that is, answered, unanswered (missed),
outgoing, or all entries).
3. Use and to scroll through the pages.
4. To view information about a specific entry, press the
button that corresponds to the entry. The Call Log Detail
screen for this entry is displayed.
5. Press to return to the Home screen.
MAKE A CALL FROM THE CALL LOG
To make a call from an entry in the Call Log
1. From the Home screen, press the Log softkey.
The Call Log Summary screen is displayed.
2. Use and to scroll through the pages.
3. When you locate an entry you want to call, press the
button that corresponds to that entry. The Call Log Detail
screen for this entry is displayed.
4. Press the Call softkey to make the call.
Note: You can use this method to make calls directly to
extensions. To call outside numbers, go off-hook and
dial the required code to access an outside line (for
example, “9”). Then, press the Call softkey to make
the call.
2410 digital
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user guide

SAVE A CALL LOG ENTRY TO A SPEED DIAL
To save an entry in the Call Log to your Speed Dial List
1. From the Home screen, press the Log softkey.
The Call Log Summary screen is displayed.
2. Use and to scroll through the pages.
3. When you locate an entry you want to save, press the
button that corresponds to that entry.
The Call Log Detail screen for this entry is displayed.
4. Press the Save softkey.
The Edit Name screen is displayed.
5. Make any changes, and then press the Save softkey
to save the entry to the Speed Dial List.
GETTING MESSAGES
MESSAGE
Your Message lamp turns on when a caller has left a message
for you. Press to retrieve your messages, and follow the
prompts.
CALL APPEARANCE/BUTTON LABELS
EDIT LABELS
You can change the labels of the call appearance/feature
buttons on your telephone. These new labels are stored in your
2410 telephone.
To edit call appearance/feature button labels
1. From the Home screen, press the Label softkey.
The Label Action screen is displayed.
2. Press the Edit softkey.
The Label Select screen is displayed. You can use
and to locate the label you want to edit.
3. Press the feature button on the 2410 telephone that
corresponds to the label you want to edit. The Label Edit
screen is displayed. The New Label field displays the current
customized label (if any), and the System Label field displays
the system label.
4. Using the dialpad, edit the label. You can enter up to 13
characters. By default the first letter appears in uppercase,
and the following characters appear in lowercase.
5. When you finish, press the Save softkey.

VIEW THE SYSTEM LABELS
To view the call appearance/feature button labels on
the call processing system
1. From the Home screen, press the Label softkey.
The Label Action screen is displayed.
2. Press the Inspect softkey.
The Label Select screen is displayed showing the system labels
for the 2410 telephone.
3. Use and to scroll through the pages.
4. When you finished, press the Done softkey.
RESTORE THE SYSTEM LABELS
To restore the system labels for all buttons
1. From the Home screen, press the Label softkey.
The Label Action screen is displayed.
2. Press the Restore softkey.
The Label Restore screen is displayed.
3. Press the Erase softkey.
The Confirm Erase prompt is displayed.
4. Press the Erase softkey.
SPEED DIAL/PERSONAL DIRECTORY
ADD A SPEED DIAL ENTRY
You can store up to 48 personal speed dial entries in the
2410 telephone. When the maximum number of entries is
stored, you must delete existing entries before the 2410
telephone allows you to enter new entries.
To add speed dial entries to your personal directory
1. From the Home screen, press the SpDial softkey. The Speed
Dial screen is displayed.
2. Press the Add softkey.
The Edit Name screen is displayed with the Name
field underscored.
Note: If the directory is full, a message is displayed indicating
that your Speed Dial list is full. You must delete an existing
entry before a new entry can be added.
3. Using the dialpad, enter the name for your speed dial entry.
You can enter up to 13 characters. By default, the first letter
you enter appears in uppercase, and the following characters
appear in lowercase.
Note: You can use the Case softkey to switch between
uppercase and lowercase. You can use the Space softkey to
insert a space between first and last names. After you enter a
2410 digital
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space, by default the next character is an uppercase letter. The
following characters in that word appear in lowercase. Use the
*(star) key to cycle through the period and star characters. Use
the # (pound) key to cycle through the hyphen and pound
characters.
4. When you finish entering a name, press the feature button
to the left of the Number field to advance to that field.
5. Using the dialpad, enter the telephone number for this speed
dial entry. You can enter numbers up to 24 characters long,
including special characters.
6. When you finish entering the telephone number, press the
Save softkey to save your entry.
You will hear a confirmation tone.
7. Repeat Steps 2 through 6 for additional entries.
MAKE A CALL FROM A SPEED DIAL
To make a call to a directory entry with the Speed Dial feature
1. From the Home screen, press the SpDial softkey.
The Speed Dial screen is displayed.
2. Press the feature button for the entry you want to call.
If the entry is not displayed on the current page,
use and to cycle through the entries. The
2410 telephone dials the number.
EDIT A SPEED DIAL ENTRY
To edit a stored speed dial entry
1. From the Home screen, press the SpDial softkey.
The Speed Dial screen is displayed.
2. Press the Edit softkey.
3. Press the feature button that corresponds to the
entry you want to edit.
4. Using the dialpad, enter the name for your speed dial
entry. You can enter up to 13 characters. By default,
the first letter you enter appears in uppercase, and the
following characters appear in lowercase.
5. If you want to change the number, press the feature
button to the left of the Number field in the Edit
Number screen. Otherwise, see Step 7.
6. Using the dialpad, enter the telephone number for
this speed dial entry. You can enter numbers up to 24
characters long, including special characters.
7. When you finish making changes, press the Save softkey to
save your entry.
8. Repeat Steps 3 through 7 for additional entries.

TONES AND THEIR MEANINGS
As you become more familiar with your IP telephone, you
will recognize the various tones you hear in response to an
incoming call or while using the handset. The following
chart provides an overview of the tones you hear. Check
with your System Administrator to verify if the descriptions
are accurate for your system. Ringing Tones accompany an
incoming call. Feedback Tones are those which you hear
through the handset (receiver) or the Speaker.
Note: The PBX, not the telephone, generates these tones,
which can differ from this list. This difference is especially
true when the PBX is outside the United States.
RINGING (INCOMING) TONES
1 Ring
Call from another extension.
2 Rings
Call from outside or the System Administrator.
3 Rings
Priority call from another extension, or from an Automatic
Callback call you placed.
Half Ring (ring-ping)
A call is being redirected from your phone to another
because Send All Calls or Call Forwarding All Calls is active.
FEEDBACK (HANDSET) TONES MEANING
Busy
Low-pitched, rapid tone (repeated 60 times per minute),
signifying the number dialed is in use.
Call Waiting Ringback Tone _
A ringback tone with lower-pitched signal at the end. This
indicates the extension called is busy and the called party
was given a call waiting tone.
Confirmation
Three short tone bursts. This indicates a feature activation
or cancellation was accepted.
Coverage -
One short tone burst. This indicates your call will be sent to
another extension for a covering user to answer.
2410 digital
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Dial
Continuous tone indicating dialing can start.
Intercept/Time-out -_-_-_-
Alternating high and low tone indicating a dialing error,
denial of a requested service, or failure to dial within a
preset interval (usually 10 seconds) after lifting the handset
or dialing the previous digit.
Recall Dial - - -
Three shorts tone bursts followed by a steady dial tone
indicate a feature request was accepted and dialing can
start.
Reorder
Fast busy tone repeated every half-second indicate all
phone trunk lines are busy.
Ringback
Low-pitched tone repeated 15 times a minute indicates the
number dialed is ringing.
INTERPRETING DISPLAY ICONS
As you become more familiar with your IP telephone’s display, you
will recognize the icons or symbols associated with the state of a
call or the state of the phone. This chart provides an overview of
the icons you might see. Check with your System Administrator to
verify if the descriptions are accurate for your system.
NO ICON Idle. Indicates the line is available.
DISPLAYED
Active. Indicates the line is in use.
On Hold. Indicates a call is on hold on this line.
Ringing. Indicates an incoming call is arriving on
this line.
(Soft) Hold. Indicates this line’s call was put
on hold pending a conference or a transfer.
Feature active. Feature on left side of the display
currently is active.
Feature active. Feature on left side of the display
currently is active.
Feature pending. Your request is being processed
but is not immediately available.