Rice Lake SST4 User manual

SST4
Thermal Label, Washdown Printer
Technical Manual
PN 212602 Rev AApril 22, 2022

© Rice Lake Weighing Systems. All rights reserved.
Rice Lake Weighing Systems® is a registered trademark of
Rice Lake Weighing Systems.
All other brand or product names within this publication are trademarks or
registered trademarks of their respective companies.
All information contained within this publication is, to the best of our knowledge, complete and
accurate at the time of publication. Rice Lake Weighing Systems reserves the right to make
changes to the technology, features, specifications and design of the equipment without notice.
The most current version of this publication, software, firmware and all other product
updates can be found on our website:
www.ricelake.com

Revision History
© Rice Lake Weighing Systems ● All Rights Reserved i
Technical training seminars are available through Rice Lake Weighing Systems.
Course descriptions and dates can be viewed at www.ricelake.com/training
or obtained by calling 715-234-9171 and asking for the training department.
Revision History
This section tracks and describes the current and previous manual revisions for awareness of major updates and when the
updates took place.
Revision Date Description
A 4/22/2022 Initial manual release with the launch of the product
Table i. Revision Letter History

Contents
ii Visit our website www.RiceLake.com
Rice Lake continually offers web-based video training on a growing selection
of product-related topics at no cost. Visit www.ricelake.com/webinars
SST4 Washdown Printer
1.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2.0 Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 Opening the Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2 Interface Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.3 Interface Cable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.4 Loading the Label Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.5 Loading and Removing the Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.6 Connecting the Printer to the Host Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.7 Installing Printer Driver and GoLabel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.8 USB Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.0 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.1 Operation Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.1.1 POWER Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.1.2 FEED Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2 LCD Interface Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.2.1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.2.2 Keyboard Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.2.3 Preview Label Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.3 LCD Interface Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.3.1 Main Menu Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.3.2 Device Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.3.3 Setting Items in Setting Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.3.4 Status of LCD Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.4 Label Calibration and Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3.4.1 Label Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3.4.2 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3.4.3 Label Calibration Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.0 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4.1 NetSetting for Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4.1.1 Installing the NetSetting Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4.1.2 The Interface of NetSetting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.2 Wi-Fi Module Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
4.2.1 Wi-Fi Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
4.2.2 Wi-Fi Module Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
4.2.3 Setting Access Point (D-Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4.2.4 How to Execute Wi-Fi Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
4.2.5 Setting Corresponding Items Between Wi-Fi Tool and AP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4.2.6 Check for Successful Wi-Fi Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4.2.7 Check LAN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4.2.8 Create Connection Between Computer and Printer via Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contents
© Rice Lake Weighing Systems ● All Rights Reserved iii
Technical training seminars are available through Rice Lake Weighing Systems.
Course descriptions and dates can be viewed at www.ricelake.com/training
or obtained by calling 715-234-9171 and asking for the training department.
5.0 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.1 Internal Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.1.1 Ribbon Rewind Roll Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.1.2 Liner Rewind Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.1.3 Liner Rewind Roll Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.2 Heater Kit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5.2.1 Heater Fuse Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
5.3 Wireless Antenna Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
5.3.1 Prepare the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
5.3.2 Install the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
6.0 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
6.1 Washdown Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
6.2 General Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.3 Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.4 Print Line Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
6.5 Ribbon Tension Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
6.6 Thermal Printhead Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
6.7 Balance and Printhead Tension Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
6.8 Ribbon Shield Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
6.9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
6.10 Error Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
7.0 Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
7.1 Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
7.2 Mean Time to Repair (MTTR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
7.3 CPU Board Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
7.4 Printhead Module Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
7.5 Belt Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
8.0 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
8.1 FCC Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

SST4 Washdown Printer
iv Visit our website www.RiceLake.com
Rice Lake continually offers web-based video training on a growing selection
of product-related topics at no cost. Visit www.ricelake.com/webinars

Introduction
© Rice Lake Weighing Systems ● All Rights Reserved 1
1.0 Introduction
This manual is intended for use by service technicians responsible for installing and servicing the SST4 washdown printer.
Manuals and additional resources are available from Rice Lake Weighing Systems at www.ricelake.com/manuals
Warranty information can be found on the website at www.ricelake.com/warranties
1.1 Safety
Safety Signal Definitions:
DANGER: Indicates an imminently hazardous situation that, if not avoided, will result in death or serious injury. Includes
hazards that are exposed when guards are removed.
WARNING: Indicates a potentially hazardous situation that, if not avoided, could result in serious injury or death. Includes
hazards that are exposed when guards are removed.
CAUTION: Indicates a potentially hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information about procedures that, if not observed, could result in damage to equipment or
corruption to and loss of data.
General Safety
Do not operate or work on this equipment unless this manual has been read and all instructions are understood.
Failure to follow the instructions or heed the warnings could result in injury or death. Contact any Rice Lake
Weighing Systems dealer for replacement manuals.
WARNING
Failure to heed could result in serious injury or death.
Do not use without the enclosure completely assembled and sealed.
Ensure power cord is disconnected from the power outlet before repairing or adjusting the product.
Product must sit on a level, sturdy surface, especially when the cover is open to prevent tipping.
Do not place fingers into slots or possible pinch points.
Use appropriate GFI grounded power outlets for the environment and for use around water.
Product must be installed near an easily accessible power outlet to allow for quick disconnect.
Do not use product if any of the components are cracked.
Danger of explosion if battery is incorrectly replaced. Replace only with the Rice Lake replacement parts.
Dispose of used batteries according to state and local regulations.
Only use product with the designated power supply adapter.
Do not make alterations or modifications to the unit.
IMPORTANT
Please read the following instructions carefully to avoid equipment damage.
Before connecting product to a power outlet, check the voltage of the power source.
Make sure the product is off before plugging the power connector into the power outlet.
It is recommended that the product be connected to a surge protector to prevent possible transient over-voltage damage.
Work inside the product enclosure are to be performed by qualified service personnel only.

SST4 Washdown Printer
2 Visit our website www.RiceLake.com
1.2 Product Overview
Figure 1-1. Printer Front View
Figure 1-2. Printer Internal Views
Touch Panel
Power Button
Feed Button
Label Cover Plate
Washdown Enclosure
Enclosure Clasp
Transportation Handle
(this one used for
opening enclosure)
Power Cord
Ribbon
rewind hub
Ribbon
supply hub
Print
mechanism
Platen roller
Release lever
for print head
Paper guide
Label tension guide Label supply hub Label roll guide
RFID module RFID module
Adjustable sensor Paper guide
Calibration button
Ethernet port
Serial port (DB-9)
USB port
USB Host
Power jack
On/Off switch

Setup
© Rice Lake Weighing Systems ● All Rights Reserved 3
2.0 Setup
When setting up the SST4 printer, ensure that the unit is firmly placed on a sturdy, horizontal work surface that has sufficient
work space around the perimeter of the unit. The unit opens towards the front so adequate space must be made available to
allow the user to safely lift the cover of the unit and change out labels as needed. Because the cover opens to the front, counter
depth only needs to accommodate the base footprint of the unit. The cover does not rest on counter top when open.
The SST4 printer comes in several configurations with varying options:
2.1 Opening the Enclosure
CAUTION: Use anti-static protection for grounding and to protect components from electrostatic discharge (ESD) when
working inside the enclosure. This prevents a static discharge from one’s body through the internal components.
1. Touch a bare metal part of the printer frame to dissipate any static electricity that may be present.
2. Turn the printer off and unplug the power cable from the power outlet.
3. Unlatch the SST4 hinges.
4. Swing open the enclosure cover towards the front of the unit, using the back transportation handle.
2.2 Interface Cable
The SST4 can be interfaced to a host device via Ethernet, Serial and USB ports. Use the appropriate cable for application (not
included).
•Ethernet Connection – The Ethernet interface supports several menu-selectable modes.
•USB Connection – The USB connection cable supports USB 2.0 (Type-B) and USB Host (Type-A) communications.
•Serial Connection – The serial interface supports RS-232 communications.
Figure 2-1. Various Types of Interface Cables
Following power up, interface port selection occurs automatically upon detection of valid data. If the incoming data flow stops
and the host timeout period is achieved, partially received formats will be ignored and the port detection process repeated.
Part No. Description
209110 SST4 direct thermal printer
209111 SST4 direct thermal printer with heater installed
209112 SST4 direct thermal printer with Wi-Fi
209113 SST4 direct thermal printer with Wi-Fi and heater installed
209114 SST4 direct thermal printer with internal rewind
209115 SST4 direct thermal printer with internal rewind and heater installed
209116 SST4 direct thermal printer with internal rewind and Wi-Fi
209117 SST4 direct thermal printer with internal rewind, Wi-Fi and heater installed
Table 2-1. SST4 Printer Variations
Ethernet Cable USB Cable Serial Cable

SST4 Washdown Printer
4 Visit our website www.RiceLake.com
2.3 Interface Cable Installation
The SST4 printer enclosure comes with a unique cable installation assembly that ensures the interior of the unit stays moisture
free even during wash-down conditions. The assembly allows the installer to eliminate the need to cut cables and still maintain
a watertight barrier. Use the following steps to install cable of choice through the communications cable seal.
1. Using a 7/16'' socket, remove the four nuts holding the communications cable plate in place. Take care in removing the
nuts as they could slip and fall down between the plate and the printer enclosure. Set the nuts aside.
Figure 2-2. Communications Cable Assembly
2. Pull the SST4 enclosure forward so that it hangs slightly off of table edge to allow access to the bottom access hole.
3. Remove communications cable plates by pushing with fingers up through the bottom access hole from the underside
to dislodge the communications cable plates. Set aside.
Figure 2-3. Remove the Component Parts of the Communications Cable Assembly
4. The communications cable plate is made up of several individual pieces (Figure 2-4).
Figure 2-4. Component Pieces
Four nuts
Clamp Plate
Half Clamp Plate
Communications
cable main plate
O-ring
Split Seal Plates
Seal Plug
Large & Small Split
Seal Grommet

Setup
© Rice Lake Weighing Systems ● All Rights Reserved 5
5. Ensure the rubber gasket is seated properly in the SST4 printer enclosure.
Figure 2-5. Rubber Gasket
6. Set the main plate over the four studs with recesses around the four holes located downward and press down.
NOTE: Ensure that the communications cable main plate is oriented so that the tapered side is facing up as shown in
Figure 2-6. An easy way to tell if the main plate is oriented correctly is to note that the four holes on the main plate have
counter bores which should face down.
Figure 2-6. Incorrect and Correct Orientation of Main Plate
7. Pass the communications cable through the printer base and main plate. Make sure that the cable end and printer
communications socket match correctly.
Figure 2-7. Communications Cable Comes Up Through Bottom of Hole
8. Push the entire SST4 enclosure unit back onto the table or other sturdy work surface.
Rubber Gasket
Ensure that the
larger side of
the tapered
pocket is facing
upwards when
placing it on the
four studs
Note counter
bore

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9. Assemble the split seal plates back together with the cable in between (Figure 2-8).
• Run finger across the split seal plates to ensure there is no dirt or oil on the surface prior to joining the two surfaces
together.
• Make sure the larger diameter hole side is facing upwards when putting the two pieces together.
Figure 2-8. Assemble Split Seal Plates Together
10. Place the O-ring over the cable end and into the groove around the split seal plates (Figure 2-8, right image). This will
hold the plates together and also offer a watertight barrier.
11. Connect the communications plug to the appropriate connection on the back of the printer.
Figure 2-9. Connect Communications Cable to Back of Printer
12. Carefully push the whole split seal assembly down into the printer enclosure as shown below.
Figure 2-10. Seat the Split Seal Assembly

Setup
© Rice Lake Weighing Systems ● All Rights Reserved 7
13. Wrap a split grommet around the cable with the small end of the grommet pointing downwards. Orient the grommet
split to a position that is 90 degrees to the split in the split seal insert and press the grommet into the tapered hole in
the split seal insert. At this time, position the cable to make a 90° bend from the printer.
Figure 2-11. Insert Split Grommet Onto the Split Seal Plates
14. Place the half clamp plate onto the studs, then place the clamp plate onto the studs with the step facing down and the
half plate nesting in the step of the clamp plate.
Figure 2-12. Place Half Clamp Down on Assembly
15. Press the assembly down and partially tighten the four nuts that hold the entire assembly in place. Once all the nuts
are started, tighten the nuts in a diagonal sequence until all the nuts are tight using a 7/16'' socket and torque wrench.
Tighten to 30 in/lb torque.
IMPORTANT: Do not over tighten. Over tightening can break the studs from the base.
Figure 2-13. Tighten Up The Entire Assembly
Half clamp plate
Clamp plate - note the
step for the half plate

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2.4 Loading the Label Roll
This printer supports the following printing methods:
• Thermal transfer printing (TTP) – Requires a ribbon for transferring a printed image to a medium.
• Direct thermal printing (DTP) – Does not require a ribbon, only thermal paper.
NOTE: Check which printing method being used and alter the settings accordingly in the printer driver, printer menu
and/or software.
1. Turn printhead release lever counterclockwise to the top right position.

Setup
© Rice Lake Weighing Systems ● All Rights Reserved 9
2. Slide the label roll guide forward and fold it down.
3. Place the label roll on the label supply hub, pushing it right up to the printer frame.
IMPORTANT: Do not apply too much pressure to avoid damaging the label stock.
NOTE: When moving the label roll guide, hold it only by the end that is attached to the bracket, not by the top.

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4. Load the label roll into the printer as shown in illustration below and pass it through the paper guide.
5. Pass the label stock through the adjustable sensor and up to the tear-off plate.
NOTE: Remember to set the movable sensor to gap, black mark or tag hole by changing the position of the sensor with the
adjustment wheel.

Setup
© Rice Lake Weighing Systems ● All Rights Reserved 11
6. The labels pass between the wall of the printer frame and the adjustable paper guide.
7. Return the printhead release lever to its original position.

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2.5 Loading and Removing the Ribbon
1. Place a new ribbon on the ribbon supply hub.
2. The two illustrations below show how to install the ribbon depending on the ribbon type (ink side in or out).
3. Pass the ribbon under the printhead and back up on the other side. Attach it to the empty ribbon core on the ribbon
rewind hub.
NOTE: Do not pass the ribbon under the print sensor.
Ink Side Out Ink Side In

Setup
© Rice Lake Weighing Systems ● All Rights Reserved 13
2.6 Connecting the Printer to the Host Computer
1. Please make sure that the printer is switched off.
2. Connect the power cord to the printer and to a power outlet.
3. Connect the type B connector of the USB cable to the printer and the type A connector of the USB cable to
the host computer.
4. Switch on the printer. The operator panel should light up.
2.7 Installing Printer Driver and GoLabel
1. Insert the product CD in the CD/DVD drive of the host computer and the program should pop up automatically. The
Welcome screen displays first. On the Welcome screen, choose Standard Installation.
The contents of the product CD can be downloaded from the SST4 product page at www.ricelake.com.
2. Confirm USB and power cables are connected and that the power is turned on. Once confirmed, click Next.

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3. Choose Download the latest version from GoDEX server or Install from this product disc.
4. As the printer driver and GoLabel are installing, a screen displays a progress bar.
5. Once the installation is complete, make and print labels with GoLabel or through the printer driver.