Ricoh Be-C1 Service manual

Technical Bulletin PAGE: 1/1
Reissued: 19-Mar-12
Model: Be-C1 Date: 19-Sep-08 No.: RD046002f
RTB Reissue
The items bold and italics has been added.
Subject: Firmware Release Note: Engine Prepared by: F.Noguchi
From: 2nd PP Tech Service Sect., PP Tech Service Dept.
Classification: Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other (Firmware)
Action required
Service manual revision
Retrofit information
Tier 2
This RTB has been issued to announce the firmware release information for the Engine.
Version Program No. Effective Date Availability of RFU
1.57:04 D0465230K April 2012 production Available
1.56:04 D0465230J April 2011 production Available
1.55:04 D0465230H October 2010 production Available
1.54:04 D0465230G August 2010 production Available
1.53:04 D0465230F June 2009 production Available
1.52:04 D0465230E April 2009 production Available
1.51:04 D0465230D 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.57:04 Other changes:
The occurrence conditions for SC305 (charger cleaner lock) were
optimized to further reduce unnecessary occurrences.
1.56:04 Symptoms corrected:
Part of the trailing edge of scanned images (Scanner, Copier) is missing.
1.55:04 Other changes:
The conditions for some SC errors were changed in order to eliminate
unnecessary occurrences.
1.54:04 Symptom corrected:
A white line appears along the mainscan direction about 2.7m from the leading
edge of the copy.
1.53:04 Minor changes applied to support use of the firmware on the Japanese domestic
model.
1.52:04 Symptom corrected:
(Copier, Printer): The image is deformed along the main scan direction or
sections of it are shifted out of position
1.51:04 1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 03-Apr-14
Model: Be-C1
Date: 19-Sep-08
No.: RD046003c
RTB Reissue
The items in bold italics have been added.
Subject: Firmware Release Note: LCDC (OpePanel)
Prepared by: F.Noguchi
From: 2nd PP Tech Service Sect., PP Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for
the LCDC (OpePanel).
Version
Program No.
Effective Date
-17
-27
1.07
D0461491D
D0461492D
May 2014 production
1.06
D0461491C
D0461492C
January 2010 production
1.05
D0461491B
D0461492B
January 2009 production
1.03
D0461491A
D0461492A
1st Mass production.
Version
Modified Points or Symptom Corrected
1.07
Other changes:
A password screen is now displayed when the machine is booted up for
the first time at installation.
This firmware is dependent on the following firmware modules.
Please be sure to update all of them:
- System/Copy firmware v3.03 or later.
- Language firmware v1.05 or later
1.06
Symptom corrected:
When the machine recovers from energy saver or Off/sleep mode, LCD may
not display anymore.
1.05
Other changes:
A display was added to the LCD that alerts the operator when Guide N6 on the
FD6500A/B is opened.
1.03
1st Mass production.

T echnical B ulletin PAGE: 1/1
Model: Be-C1 Date: 19-Sep-08 No .: RD046004
Subject: Firmware Release Note: Finisher1(JABARA) Prepared by: F.Noguchi
From: 2nd Tech. Support Sec. Service Support Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the
Finisher1(JABARA).
Version Program No. Effective Date
2.08.e1 B8905236 1st Mass production.
Version Modified Points or Symptom Corrected
2.08.e1 1st Mass production.

T echnical B ulletin PAGE: 1/1
Model: Be-C1 Date: 19-Sep-08 No .: RD046005
Subject: Firmware Release Note: Finisher2(FOLDER) Prepared by: F.Noguchi
From: 2nd Tech. Support Sec. Service Support Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the
Finisher2(FOLDER).
Version Program No. Effective Date
1.05.e1 B8905286 1st Mass production.
Version Modified Points or Symptom Corrected
1.05.e1 1st Mass production.

Technical Bulletin PAGE: 1/1
Reissued: 01-Sep-11
Model: Be-C1 Date: 19-Sep-08 No.: RD046007d
RTB Reissue
Version 1.04 has been added.
Subject: Firmware Release Note: PS(PS3/PDF) Prepared by: F.Noguchi
From: 2nd Overseas Tech Support Sec., 2nd PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the PS
(PS3/PDF).
Version Program No. Effective Date Availability of RFU
1.04 D3985912E October 2011 production Available
1.03 D3985912D June 2011 production Available
1.02 D3985912C January 2010 production Available
1.01 D3985912B July 2009 production Available
1.00 D3985912A 1st Mass production. Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.04 Symptom corrected:
PDF Direct jobs containing a mask that was created using tiling will be
reset. (GFPR#OS11070002)
1.03 Symptom corrected:
If printing a PDF Direct job that calls a "download font" from the hard disk (or
Ram disk), one of the other resident fonts might be used instead.
1.02 Symptom corrected:
Batch printing of PDF documents results in a memory overflow and all jobs
being cancelled.
1.01 Symptom corrected:
1. PDF Direct Printing of PDFs containing multiple images might result in the PS
error "limitcheck" being printed.
1.00 1st Mass production.

Technical Bulletin PAGE: 1/2
Reissued: 21-Nov-13
Model: Be-C1 Date: 19-Sep-08 No.: RD046008c
RTB Reissue
Version 1.03 has been added.
Subject: Firmware Release Note: Net File(Network DocBox) Prepared by: F.Noguchi
From: 2nd PP Tech Service Sect., PP Tech Service Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the Net File
(Network DocBox).
Version Program No. Effective Date
1.03 D0465746E August 2013 production
1.02 D0465746D August 2009 production
1.01 D0465746C October 2008 production
1.00 D0465746B 1st Mass production
Version Modified Points or Symptom Corrected
1.02 Sypmtom corrected:
1. If the Capture Priority setting is enabled (User Tools/Counter > System
Settings > Administrator Tools > Capture Priority), repeated use of the
MLB (Media Link Board) might result in the device stalling.
2. The captured user name might be garbled. This occurs if User
Administrator Authentication is enabled and if the user's "Key Display"
setting is 16 byte in length.
3. The device fails to transfer the job log or the access log to the Web
SmartDeviceMonitor server or Remote communication Gate S Pro. It
affected if a control character was included in the log.
1.02 Symptom corrected:
1. Either of the following problems might occur if the transferring of logs from
the device using Web SmartDeviceMonitor ver 2.x without the powercycle.
- The 404 Not Found error will be shown if the WIM document server is
accessed.
- The device will stall if captured data is transfered to a delivery server such
as ScanRouter.
2. Duplicate logs might be transfered to Web SmartDeviceMonitor ver 2.x.

Technical Bulletin PAGE: 2/2
Reissued: 21-Nov-13
Model: Be-C1 Date: 19-Sep-08 No.: RD046008c
Version Modified Points or Symptom Corrected
1.01 Symptom corrected:
1. Job names that include the "%s" character prevent Web SmartDeviceMonitor
from retrieving the MFP's job list.
2. Job names that include the "%s" character prevent the Document server from
being accessed by the web service. The result is that the Document Server
cannot be seen from WebImageMonitor.
3. The setting that controls access to the Debug Log (SP5842-001 bit #7) has no
effect.
1.00 1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 23-Jun-11
Model: Be-C1 Date: 19-Sep-08 No.: RD046009d
RTB Reissue
Version 3.03 has been added.
Subject: Firmware Release Note: Printer Prepared by: F.Noguchi
From: 2nd Overseas Tech Support Sec., 2nd PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the Printer.
Version Program No. Effective Date Availability of RFU
3.03 D3965750A June 2011 production Not available
3.02 D3965750 August 2010 production Not available
1.09 D3965740C August 2009 production Available
1.08 D3965740B January 2009 production Available
1.01 D3965740A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
3.03 <Other changes>
A new BitSwitch#6-7 has been added.
When set to '1', if multiple collated copies are printed, the device no longer
responds to PJL USTATUS with the number of pages in the current copy.
Instead the device will return the total number of pages for all copies.
<Symptom corrected>
1. PS jobs with a large number of images might be unexpectedly reset.
2. Multiple jobs that are released (printed from the hard disk) by the same
user might result in some of the jobs being recorded in the device's
Job History as being printed by "---". This only affects the use of the
following Job Types and only occurs if User Authentication is enabled:
- Sample Print
- Hold Print
- Locked Print
- Stored Print
3. Jobs not containing any PJL commands are held by the device and not
printed until another job is submitted or a button is pressed on the
device. This occurred if the device entered in energy saver mode
immediately after printing a diagnostics page (List/Test Print, etc.).

Technical Bulletin PAGE: 2/2
Reissued: 23-Jun-11
Model: Be-C1 Date: 19-Sep-08 No.: RD046009d
Version Modified Points or Symptom Corrected
3.02 The firmware has been updated in accordance with the launch of the VM Card
Type M (D56801).
Important:
Upgrade this firmware together with the System/Copy firmware ver. 3.00.1
(D0465749).
<Symptom corrected>
After changing the order of jobs waiting in the Job List and then printing the job
for which the order was changed, nothing will be displayed on the operation
panel when a recoverable error (such as a paper mismatch) occurs. Instead, the
message "Printing..." persisted until the error was recovered or the job cancelled.
1.09 Symptom corrected:
1. Jobs smaller than 2Kb cause slow printing if the Printer Language is AUTO.
1.08 Symptom corrected:
1. If the Selective User Authentication function (SP5-420-041) and User
Authentication are both enabled, unauthenticated users can directly access
the urls of WIM's Printer Job History, Printer Error Log and Print Job List.
2. Personal Information Protect (SP5-888-001 = 1) is unable to prevent users
from directly accessing the urls of WIM's Printer Job History, Printer Error
Log and Print Job List.
1.01 1st Mass production

Technical Bulletin PAGE: 1/5
Reissued: 28-Jan-15
Model: Be-C1
Date: 19-Sep-08
No.: RD046010f
RTB Reissue
The items in bold italics were added.
Subject: Firmware Release Note: GL2&TIFF-Filter
Prepared by: Y.Okano
From: 3rd PP Tech Service Sect., PP Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the
GL2&TIFF-Filter: Printer option.
Version
Program No.
Effective Date
Availability of RFU
2.2.12
D3965741F
January 2015 production
Not available
2.2.11
D3965741E
October 2014 production
Not available
2.2.9
D3965741D
August 2010 production
Not available
2.2.1
D3965741C
January 2010 production
Not available
2.1.9
D3965741B
July 2009 production
Not available
2.1.8a
D3965741A
April 2009 production
Not available
2.1.8
D3965741
1st Mass production
Not available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Firmware upgrade procedure for the GL2&TIFF-Filter printer option (D3965741x):
Refer to next page.

Technical Bulletin PAGE: 2/5
Reissued: 28-Jan-15
Model: Be-C1
Date: 19-Sep-08
No.: RD046010f
Firmware upgrade procedure
<Ver.2.2.1 or later>
＜What you will need for the upgrade＞
- VM card
- PC equipped with SD card slot
＜Procedure＞
1. Download D3965741X.exe from the firmware download center.
2. Double click the above file, which will generate the following two files in the same
folder as the folder containing the above file.
updateTo.bat
sdk.exe
3. Insert the VM card into the SD card slot of the PC. Take note of the partition of the SD
card drive.
4. Double click the batch file "updateTo.bat".
5. In the message widow, type in the partition of the SD card drive noted in step 3.
6. Wait a few minutes for the upgrade process to complete.
7. Press Enter and remove the VM card from the card slot.
8. Turn OFF the printer main power switch.
9. Insert the VM card to the card slot of the printer.
10. Turn ON the main power switch. This will automatically install the upgraded firmware.

Technical Bulletin PAGE: 3/5
Reissued: 28-Jan-15
Model: Be-C1
Date: 19-Sep-08
No.: RD046010f
IMPORTANT:
When upgrading firmware from v2.2.1 to v2.2.9, make sure to use the following SD card:
Part number: D3965217D
Description: SD-Card: NTL: Exp
Lot number: 1008~ (August, 2010)
Upgrade procedure for ver.2.1.8 to ver.2.2.1
1. Turn OFF the main power switch.
2. Remove the SD card containing the "TIFF/GL Filter TypeW7140" from Slot 2.
3. Delete the folder "sdk" from the SD card.
4. Open the Release Note for the GL2&TIFF-Filter (firmware filename: D3965741x).
5. Open the file " D3965741x.zip".
6. Extract all files to the SD card.
7. Confirm that the directory in the SD card is as follows:
sdk/
67633408
67633664
8. Insert the SD card into Slot 2.
9. Turn ON the main power switch.
Lot No.

Technical Bulletin PAGE: 4/5
Reissued: 28-Jan-15
Model: Be-C1
Date: 19-Sep-08
No.: RD046010f
Version
Modified Points or Symptom Corrected
2.2.12
Other changes:
Running Web Print Tool on a client PC installed with Java 7 Update 51 or
later version displays a security alert message.
2.2.11
Symptom corrected:
If the job contains a PictureName parameter consisted of more than 128
characters, problems such as reduced image size, mirror image, disappearing
fonts might occur.
2.2.9
The firmware has been updated in accordance with the launch of the VM Card
Type M (D56801).
Important:
1) Both the old and new firmware for the TIFF/GL Filter can be used, regardless
of whether the printer firmware is upgraded.
2) However please note that in order to upgrade the firmware for the TIFF/GL
Filter to version 2.2.9 or later, you need to replace the TIFF/GL Filter SD card
(D3965217C -> D3965217D).
This is necessary because license management for this firmware will begin
from v2.2.9. So please replace the SD card at the next service visit.
Part number: D3965217D
Description: SD-Card: NTL: Exp
Lot number: from 1008 (August, 2010)
2.2.1
Additional feature of Web Printing Tool: PDF Printing
Using Web Printing Tool and GL/2 & Tiff Filter, your printer can also print PDF
(version 1.6) files.
Lot No.

Technical Bulletin PAGE: 5/5
Reissued: 28-Jan-15
Model: Be-C1
Date: 19-Sep-08
No.: RD046010f
Version
Modified Points or Symptom Corrected
2.1.9
Other changes:
Supports the use of the Synchro-cut feature with the HDI printer driver.
Important:
- To enable the use of this feature with the HDI driver, after installing this
version, turn the Hard Clip setting OFF.
(User Tools > Extended Feature Settings > GL2 & TIF > GL2 Print Settings >
Hard Clip –ON: Standard cut / OFF: Synchro-cut).
- After you do this, the Cut Method settings will not be applied.
- To prevent the edges of the image from being overwritten by margins applied
by the mainframe during image development, make sure to specify margins a,
b, c in the printer driver (which are added to the edges without overwriting
them) for the leading, trailing, and right edges.
2.1.8a
Symptom corrected:
WebPrintingTool doesn't work with JRE 1.6.x.x.
2.1.8
1st Mass production
Margin: b
Margin: a
Image Area
Image Area
Added margins
Margin: c
Paper
Length:
L’= L+a+b
Paper
length: L

T echnical B ulletin PAGE: 1/1
Model: Be-C1 Date: 19-Sep-08 No .: RD046013
Subject: Firmware Release Note: Web Uapl Prepared by: F.Noguchi
From: 2nd Tech. Support Sec. Service Support Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the Web Uapl.
Version Program No. Effective Date
1.03 D0465745B 1st Mass production.
Version Modified Points or Symptom Corrected
1.03 1st Mass production.

Technical Bulletin PAGE: 1/1
Reissued: 15-Mar-10
Model: Be-C1 Date: 19-Sep-08 No.: RD046014c
RTB Reissue
Version 1.13 has been added.
Subject:
Firmware Release Note: GW1a-sub cpu(PowerSavingSys) Prepared by: F.Noguchi
From: 2nd Overseas Tech Support Sec., 2nd PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the GW1a-
sub cpu(PowerSavingSys).
Version Program No. Effective Date
1.13 D0465747F March 2010 production
1.12 D0465747E August 2009 production
1.11 D0465747D January 2009 production
1.10 D0465747C 1st Mass production
Version Modified Points or Symptom Corrected
1.13 Symptom corrected:
If the PowerSavingSys firmware is saved to a f/w updated SD card, it is
possible to install the firmware on all models.
1.12 Symptom corrected:
SC816 occurs when the printer recovers from Energy Saver mode if the
printer and PC are connected via a USB cable.
1.11 Symptom corrected:
1. An SC816 might be displayed on the operation panel or the device will stall if
it receives a ping or ARP while in Energy Saver mode.
2. The device is unable to stay in Energy Saver mode if the On Board NIC is
disabled (SP5-985-001 = 0).
3. The MFP might not reply to an IPv6 ping while in Energy Saver mode.
1.10 1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 03-Apr-14
Model: Be-C1
Date: 08-Oct-08
No.: RD046015a
RTB Reissue
Version 1.05 has been added.
Subject: Firmware Release Note: Language
Prepared by: F.Noguchi
From: 2nd PP Tech Service Sect., PP Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the
Language.
Version
Program No.
Effective Date
1.05
D0461496A
May 2014 production
1.03
D0461496
1st Mass production
Version
Modified Points or Symptom Corrected
1.05
Other changes:
A password screen is now displayed when the machine is booted up for
the first time at installation.
This firmware is dependent on the following firmware modules.
Please be sure to update all of them:
- System/Copy firmware v3.03 or later
- Lcdc (OpePanel) firmware v1.07 or later.
1.03
1st Mass production.

T echnical B ulletin PAGE: 1/3
Model: Be-C1 Date:
11-Mar-09 No.: RD046016
Subject: Printer SP Table: 1001 Bit Switch Prepared by: F.Noguchi
From: 2nd Tech Support Sec. Service Support Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other ( )
Please correct your Service Manual as follows.
Replace the description for Printer SP1001: Bit Switch with the following:
Printer SP Tables
1001 Bit Switch
Bit Switch 1 0 1
bit 0 DFU - -
bit 1 DFU - -
bit 2 DFU - -
No I/O Timeout Disabled Enabledbit 3
Enable: The MFP I/O Timeout setting will have no effect. I/O Timeouts will
never occur.
SD Card Save Mode Disabled Enabledbit 4
Enable: Print jobs will be saved to an SD Card in the GW SD slot (☛
“Card Save Function” in "System Maintenance Reference" section of the
Field Service Manual).
bit 5 DFU - -
bit 6 DFU - -
001
bit 7 DFU - -
1001 Bit Switch
002 Bit Switch 2 DFU - -
1001 Bit Switch
003 Bit Switch 3 DFU - -
1001 Bit Switch
004 Bit Switch 4 DFU - -

T echnical B ulletin PAGE: 2/3
Model: Be-C1 Date:
11-Mar-09 No.: RD046016
1001 Bit Switch
Bit Switch 5 0 1
Show "Collate Type", "Staple Type" and
"Punch Type" buttons on the operation
panel.
Disabled Enabled
bit 0 If enabled, users will be able to configure a Collate Type, Staple Type,
and Punch Type from the operation panel. The available types will
depend on the device and configured options.
After enabling the function, the settings will appear under:
"User Tools > Printer Features > System"
bit 1 DFU - -
bit 2 DFU - -
[PS] PS Criteria Pattern3 Pattern1bit 3
Change the number of PS criterion used by the PS interpreter to
determine whether a job is PS data or not.
Pattern3: includes most PS commands.
Pattern1: A small number of PS tags and headers
Increase max number of the stored jobs
to 1000 jobs.
Disable
(100)
Enable (1000)bit 4
Enable: Changes the maximum number of jobs that can be stored on the
HDD via Job Type settings to 1000. The default is 100.
bit 5 DFU - -
bit 6 DFU - -
005
bit 7 DFU - -
1001 Bit Switch
Bit Switch 6 0 1
bit 0 Forced printing Disable Enable
006
If enabled, the image will be printed regardless of whether the specified roller is
of the correct size paper or not. This is similar to "Form Feed" on a standard
printer. The default is enabled.
1001 Bit Switch
007 Bit Switch 7 DFU - -

T echnical B ulletin PAGE: 3/3
Model: Be-C1 Date:
11-Mar-09 No.: RD046016
1001 Bit Switch
Bit Switch 8 0 1
bit 0 DFU - -
bit 1 DFU - -
bit 2 DFU - -
bit 3 DFU
bit 4 DFU - -
bit 5 DFU - -
[PS]: Orientation Auto Detect Function Disable Enablebit 6
Automatically chooses page orientations of PostScript jobs (Landscape or
Portrait) based on the content.
[PDF]: Orientation Auto Detect Function Disable Enable
008
bit 7
Automatically chooses page orientations of PDF jobs (Landscape or
Portrait) based on the content.