Ricoh Be-C1 Service manual

Technical Bulletin PAGE: 1/1
Reissued: 19-Mar-12
Model: Be-C1 Date: 19-Sep-08 No.: RD046002f
RTB Reissue
The items bold and italics has been added.
Subject: Firmware Release Note: Engine Prepared by: F.Noguchi
From: 2nd PP Tech Service Sect., PP Tech Service Dept.
Classification: Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other (Firmware)
Action required
Service manual revision
Retrofit information
Tier 2
This RTB has been issued to announce the firmware release information for the Engine.
Version Program No. Effective Date Availability of RFU
1.57:04 D0465230K April 2012 production Available
1.56:04 D0465230J April 2011 production Available
1.55:04 D0465230H October 2010 production Available
1.54:04 D0465230G August 2010 production Available
1.53:04 D0465230F June 2009 production Available
1.52:04 D0465230E April 2009 production Available
1.51:04 D0465230D 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.57:04 Other changes:
The occurrence conditions for SC305 (charger cleaner lock) were
optimized to further reduce unnecessary occurrences.
1.56:04 Symptoms corrected:
Part of the trailing edge of scanned images (Scanner, Copier) is missing.
1.55:04 Other changes:
The conditions for some SC errors were changed in order to eliminate
unnecessary occurrences.
1.54:04 Symptom corrected:
A white line appears along the mainscan direction about 2.7m from the leading
edge of the copy.
1.53:04 Minor changes applied to support use of the firmware on the Japanese domestic
model.
1.52:04 Symptom corrected:
(Copier, Printer): The image is deformed along the main scan direction or
sections of it are shifted out of position
1.51:04 1st Mass production

Technical Bulletin PAGE: 1/1
Reissued: 03-Apr-14
Model: Be-C1
Date: 19-Sep-08
No.: RD046003c
RTB Reissue
The items in bold italics have been added.
Subject: Firmware Release Note: LCDC (OpePanel)
Prepared by: F.Noguchi
From: 2nd PP Tech Service Sect., PP Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for
the LCDC (OpePanel).
Version
Program No.
Effective Date
-17
-27
1.07
D0461491D
D0461492D
May 2014 production
1.06
D0461491C
D0461492C
January 2010 production
1.05
D0461491B
D0461492B
January 2009 production
1.03
D0461491A
D0461492A
1st Mass production.
Version
Modified Points or Symptom Corrected
1.07
Other changes:
A password screen is now displayed when the machine is booted up for
the first time at installation.
This firmware is dependent on the following firmware modules.
Please be sure to update all of them:
- System/Copy firmware v3.03 or later.
- Language firmware v1.05 or later
1.06
Symptom corrected:
When the machine recovers from energy saver or Off/sleep mode, LCD may
not display anymore.
1.05
Other changes:
A display was added to the LCD that alerts the operator when Guide N6 on the
FD6500A/B is opened.
1.03
1st Mass production.

T echnical B ulletin PAGE: 1/1
Model: Be-C1 Date: 19-Sep-08 No .: RD046004
Subject: Firmware Release Note: Finisher1(JABARA) Prepared by: F.Noguchi
From: 2nd Tech. Support Sec. Service Support Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the
Finisher1(JABARA).
Version Program No. Effective Date
2.08.e1 B8905236 1st Mass production.
Version Modified Points or Symptom Corrected
2.08.e1 1st Mass production.

T echnical B ulletin PAGE: 1/1
Model: Be-C1 Date: 19-Sep-08 No .: RD046005
Subject: Firmware Release Note: Finisher2(FOLDER) Prepared by: F.Noguchi
From: 2nd Tech. Support Sec. Service Support Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the
Finisher2(FOLDER).
Version Program No. Effective Date
1.05.e1 B8905286 1st Mass production.
Version Modified Points or Symptom Corrected
1.05.e1 1st Mass production.

Technical Bulletin PAGE: 1/1
Reissued: 01-Sep-11
Model: Be-C1 Date: 19-Sep-08 No.: RD046007d
RTB Reissue
Version 1.04 has been added.
Subject: Firmware Release Note: PS(PS3/PDF) Prepared by: F.Noguchi
From: 2nd Overseas Tech Support Sec., 2nd PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the PS
(PS3/PDF).
Version Program No. Effective Date Availability of RFU
1.04 D3985912E October 2011 production Available
1.03 D3985912D June 2011 production Available
1.02 D3985912C January 2010 production Available
1.01 D3985912B July 2009 production Available
1.00 D3985912A 1st Mass production. Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.04 Symptom corrected:
PDF Direct jobs containing a mask that was created using tiling will be
reset. (GFPR#OS11070002)
1.03 Symptom corrected:
If printing a PDF Direct job that calls a "download font" from the hard disk (or
Ram disk), one of the other resident fonts might be used instead.
1.02 Symptom corrected:
Batch printing of PDF documents results in a memory overflow and all jobs
being cancelled.
1.01 Symptom corrected:
1. PDF Direct Printing of PDFs containing multiple images might result in the PS
error "limitcheck" being printed.
1.00 1st Mass production.

Technical Bulletin PAGE: 1/2
Reissued: 21-Nov-13
Model: Be-C1 Date: 19-Sep-08 No.: RD046008c
RTB Reissue
Version 1.03 has been added.
Subject: Firmware Release Note: Net File(Network DocBox) Prepared by: F.Noguchi
From: 2nd PP Tech Service Sect., PP Tech Service Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the Net File
(Network DocBox).
Version Program No. Effective Date
1.03 D0465746E August 2013 production
1.02 D0465746D August 2009 production
1.01 D0465746C October 2008 production
1.00 D0465746B 1st Mass production
Version Modified Points or Symptom Corrected
1.02 Sypmtom corrected:
1. If the Capture Priority setting is enabled (User Tools/Counter > System
Settings > Administrator Tools > Capture Priority), repeated use of the
MLB (Media Link Board) might result in the device stalling.
2. The captured user name might be garbled. This occurs if User
Administrator Authentication is enabled and if the user's "Key Display"
setting is 16 byte in length.
3. The device fails to transfer the job log or the access log to the Web
SmartDeviceMonitor server or Remote communication Gate S Pro. It
affected if a control character was included in the log.
1.02 Symptom corrected:
1. Either of the following problems might occur if the transferring of logs from
the device using Web SmartDeviceMonitor ver 2.x without the powercycle.
- The 404 Not Found error will be shown if the WIM document server is
accessed.
- The device will stall if captured data is transfered to a delivery server such
as ScanRouter.
2. Duplicate logs might be transfered to Web SmartDeviceMonitor ver 2.x.

Technical Bulletin PAGE: 2/2
Reissued: 21-Nov-13
Model: Be-C1 Date: 19-Sep-08 No.: RD046008c
Version Modified Points or Symptom Corrected
1.01 Symptom corrected:
1. Job names that include the "%s" character prevent Web SmartDeviceMonitor
from retrieving the MFP's job list.
2. Job names that include the "%s" character prevent the Document server from
being accessed by the web service. The result is that the Document Server
cannot be seen from WebImageMonitor.
3. The setting that controls access to the Debug Log (SP5842-001 bit #7) has no
effect.
1.00 1st Mass production

Technical Bulletin PAGE: 1/2
Reissued: 23-Jun-11
Model: Be-C1 Date: 19-Sep-08 No.: RD046009d
RTB Reissue
Version 3.03 has been added.
Subject: Firmware Release Note: Printer Prepared by: F.Noguchi
From: 2nd Overseas Tech Support Sec., 2nd PQM Dept.
Classification: Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the Printer.
Version Program No. Effective Date Availability of RFU
3.03 D3965750A June 2011 production Not available
3.02 D3965750 August 2010 production Not available
1.09 D3965740C August 2009 production Available
1.08 D3965740B January 2009 production Available
1.01 D3965740A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
3.03 <Other changes>
A new BitSwitch#6-7 has been added.
When set to '1', if multiple collated copies are printed, the device no longer
responds to PJL USTATUS with the number of pages in the current copy.
Instead the device will return the total number of pages for all copies.
<Symptom corrected>
1. PS jobs with a large number of images might be unexpectedly reset.
2. Multiple jobs that are released (printed from the hard disk) by the same
user might result in some of the jobs being recorded in the device's
Job History as being printed by "---". This only affects the use of the
following Job Types and only occurs if User Authentication is enabled:
- Sample Print
- Hold Print
- Locked Print
- Stored Print
3. Jobs not containing any PJL commands are held by the device and not
printed until another job is submitted or a button is pressed on the
device. This occurred if the device entered in energy saver mode
immediately after printing a diagnostics page (List/Test Print, etc.).

Technical Bulletin PAGE: 2/2
Reissued: 23-Jun-11
Model: Be-C1 Date: 19-Sep-08 No.: RD046009d
Version Modified Points or Symptom Corrected
3.02 The firmware has been updated in accordance with the launch of the VM Card
Type M (D56801).
Important:
Upgrade this firmware together with the System/Copy firmware ver. 3.00.1
(D0465749).
<Symptom corrected>
After changing the order of jobs waiting in the Job List and then printing the job
for which the order was changed, nothing will be displayed on the operation
panel when a recoverable error (such as a paper mismatch) occurs. Instead, the
message "Printing..." persisted until the error was recovered or the job cancelled.
1.09 Symptom corrected:
1. Jobs smaller than 2Kb cause slow printing if the Printer Language is AUTO.
1.08 Symptom corrected:
1. If the Selective User Authentication function (SP5-420-041) and User
Authentication are both enabled, unauthenticated users can directly access
the urls of WIM's Printer Job History, Printer Error Log and Print Job List.
2. Personal Information Protect (SP5-888-001 = 1) is unable to prevent users
from directly accessing the urls of WIM's Printer Job History, Printer Error
Log and Print Job List.
1.01 1st Mass production

Technical Bulletin PAGE: 1/5
Reissued: 28-Jan-15
Model: Be-C1
Date: 19-Sep-08
No.: RD046010f
RTB Reissue
The items in bold italics were added.
Subject: Firmware Release Note: GL2&TIFF-Filter
Prepared by: Y.Okano
From: 3rd PP Tech Service Sect., PP Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Other ( )
This RTB has been issued to announce the firmware release information for the
GL2&TIFF-Filter: Printer option.
Version
Program No.
Effective Date
Availability of RFU
2.2.12
D3965741F
January 2015 production
Not available
2.2.11
D3965741E
October 2014 production
Not available
2.2.9
D3965741D
August 2010 production
Not available
2.2.1
D3965741C
January 2010 production
Not available
2.1.9
D3965741B
July 2009 production
Not available
2.1.8a
D3965741A
April 2009 production
Not available
2.1.8
D3965741
1st Mass production
Not available
Note: Definition of Availability of RFU via @Remote
“Available” The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Firmware upgrade procedure for the GL2&TIFF-Filter printer option (D3965741x):
Refer to next page.