Ricoh Pro 907 Operating instructions

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
in "About This Machine" before using the machine.
When the Machine Does Not Operate As Wanted
Troubleshooting When Using the Printer Function
Clearing Misfeeds
Appendix
1
2
3
4
Troubleshooting
Operating Instructions

Documentation for This Machine
About This Machine
Troubleshooting (This manual)
Printer Reference
Installing the driver for the printer function
Changing the default settings of the printer function, and related information
Network and System Settings Guide
Connecting to a network
Changing the default settings of the system, and related information
Security Reference
Quick Reference Printer Guide
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1

TABLE OF CONTENTS
Documentation for This Machine.......................................................................................................................1
Manuals for This Machine.................................................................................................................................5
Notice..................................................................................................................................................................6
Important.........................................................................................................................................................6
How to Read This Manual.................................................................................................................................7
Symbols...........................................................................................................................................................7
Names of Major Options..............................................................................................................................7
About IP Address............................................................................................................................................8
Notes...............................................................................................................................................................8
Laws and Regulations.........................................................................................................................................9
Legal Prohibition.............................................................................................................................................9
1. When the Machine Does Not Operate As Wanted
Indicators..........................................................................................................................................................11
Checking Machine Status and Settings..........................................................................................................12
Panel Tone........................................................................................................................................................15
If the Indicators are Lit Red..............................................................................................................................16
When You Have Problems Operating the Machine.....................................................................................18
2. Troubleshooting When Using the Printer Function
Messages Displayed When Using the Printer Function.................................................................................21
Status Messages..........................................................................................................................................21
Other Messages...........................................................................................................................................22
When You Cannot Print...................................................................................................................................32
When the Data In Indicator Does Not Light Up or Flash..........................................................................33
Other Printing Problems...................................................................................................................................35
3. Clearing Misfeeds
Removing Jammed Paper................................................................................................................................47
Locating Jammed Paper..............................................................................................................................47
Removing Jammed Paper............................................................................................................................49
When A is Displayed...................................................................................................................................50
When B1 is Displayed.................................................................................................................................50
When B4 is Displayed.................................................................................................................................50
When C is Displayed...................................................................................................................................51
When D is Displayed...................................................................................................................................52
2

When K1 - K4 is Displayed........................................................................................................................53
When L1 - L5 is Displayed..........................................................................................................................54
When N1 - N5 is Displayed......................................................................................................................55
When N6 - N22 is Displayed....................................................................................................................56
When Q1 or Q2 is Displayed....................................................................................................................57
When Q3 or Q4 is Displayed....................................................................................................................58
When R1 - R3 is Displayed.........................................................................................................................59
When R4 - R8 is Displayed.........................................................................................................................60
When Rb1 - Rb5 is Displayed....................................................................................................................61
When Rb6 - Rb9 is Displayed....................................................................................................................62
When Rb10 - Rb17 is Displayed...............................................................................................................63
When Rt1 or Rt2 is Displayed.....................................................................................................................63
When U is Displayed (when the Large Capacity Tray is installed)..........................................................64
When U is Displayed (when the Wide Large Capacity Tray is installed)...............................................65
When V is Displayed...................................................................................................................................65
When Z1 is Displayed.................................................................................................................................66
When Z4 is Displayed.................................................................................................................................67
Removing Jammed Staples..............................................................................................................................68
Finisher..........................................................................................................................................................68
Booklet Finisher............................................................................................................................................69
Removing Punch Waste...................................................................................................................................72
Finisher..........................................................................................................................................................72
Booklet Finisher............................................................................................................................................72
Removing Staple Waste..................................................................................................................................73
Finisher..........................................................................................................................................................73
Booklet Finisher............................................................................................................................................73
Removing Waste Paper...................................................................................................................................74
Trimmer.........................................................................................................................................................74
4. Appendix
Maintenance....................................................................................................................................................75
Adjusting the Image Position.......................................................................................................................75
Pausing Printing When Using the Finisher or the Booklet Finisher................................................................77
When Z-folded Paper Is Not Properly Aligned.............................................................................................78
3

When Using the Finisher Shift Tray.............................................................................................................78
When Using the Folding Unit Tray.............................................................................................................78
When Large Size Paper is Not Properly Aligned..........................................................................................82
If the Sheets Delivered to the Stacker Are Not Aligned................................................................................84
Trademarks.......................................................................................................................................................85
INDEX.............................................................................................................................................................87
4

Manuals for This Machine
Read this manual carefully before you use this printer.
Refer to the manuals that are relevant to what you want to do with the printer.
• Media differ according to manual.
• The printed and electronic versions of a manual have the same contents.
• Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the html manuals.
About This Machine
Before using the printer, be sure to read the section of this manual entitled Safety Information.
This manual introduces the printer's various functions. It also explains the control panel, preparation
procedures for using the printer, how to enter text, how to install the CD-ROMs provided, and how
to replace paper, toner, staples, and other consumables.
Troubleshooting
Provides a guide for resolving common usage-related problems.
Printer Reference
Explains Printer functions and operations.
Network and System Settings Guide
Explains how to connect the printer to a network, configure and operate the printer in a network
environment, and use the software provided. Also explains how to change User Tools settings and
how to register information in the Address Book.
Security Reference
This manual is for administrators of the printer. It explains security functions that you can use to prevent
unauthorized use of the printer, data tampering, or information leakage. For enhanced security, we
recommend that you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
• Change the password for printer settings using Web Interface.
For details, see "Setting Up the Machine", Security Reference.
Be sure to read this manual when setting the enhanced security functions, or user and administrator
authentication.
Other manual
• Quick Reference Printer Guide
5

Notice
Important
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
For good print quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products.
6

How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates points to pay attention to when using the printer, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the printer's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys that appear on the printer's display panel.
[ ]
Indicates the names of keys on the printer's control panel.
Indicates instructions in book form.
Indicates instructions in sheet form.
Indicates instructions stored in a file on a provided CD-ROM.
Names of Major Options
Major options of this printer are referred to as follows in this manual:
• LCIT RT5030 LCT
• LCIT RT5040 Wide LCT
7

About IP Address
• In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
• Two IP addresses must be specified on this printer. For the IP address referred to as "system's IP address"
in this manual, enter the IP address that was specified in the System Settings menu. For "printer's IP
address", enter the IP address specified in the Printer Features menu.
Notes
Contents of this manual are subject to change without prior notice.
Two kinds of size notation are employed in this manual. With this machine refer to the inch version.
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.
8

Laws and Regulations
Legal Prohibition
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing certain
items, consult with your legal advisor.
9

10

1. When the Machine Does Not Operate
As Wanted
This chapter describes basic troubleshooting procedures.
Indicators
This section describes indicators that appear on the display panel.
Display Panel Indicator
Indicator Status
: Misfeed indicator Appears when a misfeed occurs.
See p.47 "Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
See “Loading Paper”, About This Machine .
: Add Toner indicator Appears when toner runs out.
See “Adding Toner”, About This Machine .
: Add Staple indicator Appears when staples run out.
See “Adding Staples”, About This Machine .
: Waste Toner Full indicator Appears when the waste toner bottle is full.
Contact your service representative.
: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
See p.72 "Removing Punch Waste".
: Empty Waste Staple Receptacle
indicator
Appears when the waste staple receptacle is full.
See p.73 "Removing Staple Waste".
: Service Call indicator Appears when the machine is malfunctioning or requires
maintenance.
: Open Cover indicator Appears when one or more covers of the machine is open.
• p.47 "Removing Jammed Paper"
• p.68 "Removing Jammed Staples"
11
1

Checking Machine Status and Settings
This section describes how to check the machine's system status.
Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays whether there are staples remaining.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Waste Staple Receptacle Full]
Displays whether the waste staple receptacle is full.
• [Waste Paper Receptcl Full]
Displays whether the waste paper receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper trays.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Paper Misfeed]
Displays state of and solutions for paper jams.
• [Cover Open]
Indicates the cover that is open.
Machine Address Info
You can check the following items under [Machine Address Info]:
• [Machine IPv4 Address]
Displays the system's IPv4 address.
• [Machine IPv6 Address]
Displays the system's IPv6 address.
[Manual Configuration Address] displays the system's IPv6 address configured manually.
Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
1. When the Machine Does Not Operate As Wanted
12
1

Displays the machine number and contact number that are required for service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing orders for supplies.
• [Supply Details]
Displays the types of toner, staples, and other supplies for this machine.
1. On the control panel, press [System Status].
2. Press each tab and check the contents.
3. After checking the information, press [Exit]. The previous screen returns.
Checking Machine Status and Settings
13
1

• The following appear on the [Maintenance Info] tab only when these errors occur: [No Staples],
[Punch Receptacle Full], [Waste Staple Receptacle Full], [Waste Paper Receptcl Full], [Output Tray
Full], [Paper Misfeed], and [Cover Open].
• For details about how to locate and remove misfeeds, see "Removing Jammed Paper".
• p.47 "Removing Jammed Paper"
1. When the Machine Does Not Operate As Wanted
14
1

Panel Tone
This section describes the different types of beep patterns.
Beep pattern Meaning Cause
Single short beep. Panel/screen input
accepted.
A key on the control or display panels
was pressed.
Short, then long beep. Panel/screen input rejected. An invalid key was pressed key on the
control or display panels, or the entered
password was incorrect.
Two long beeps. Machine is ready for use. The machine has fully warmed up or has
revived from Energy Saver mode and is
ready for use.
Five long beeps. Soft alert. The initial screen returns when the
machine goes into Energy Saver mode.
Five long beeps repeated
four times.
Soft alert. A paper tray is empty.
Five short beeps repeated
five times.
Strong alert. The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• You cannot stop the beeping. If covers are opened and closed repeatedly when clearing paper jams
or adding toner, beeping might continue even after the machine has returned to normal status.
• You can specify to enable or disable panel tone. For details, see Panel Key Sound in "System Settings",
Network and System Settings Guide .
Panel Tone
15
1

If the Indicators are Lit Red
If any of the indicators are lit red, an error has occurred and the machine cannot be used.
If an error occurs, check the message that appears on the control panel, and then refer to p.21 "Messages
Displayed When Using the Printer Function".
If you are using the optional Attention light, see "Guide to Components of the Attention Light", About This
Machine .
1
2
3
BSD101S
1. Status Indicator
2. Function status indicators
3. [Start] indicator
The Lamp Status
Indicator Status Indicator Function status indicators [Start] indicator
Off The operation switch is turned off. Prints can still be made.
Lit green The machine is printing or
receiving data.
The machine is printing. The machine is online.
Lit red A paper jam or some other malfunction has occurred.
See p.47 "Removing Jammed Paper".
1. When the Machine Does Not Operate As Wanted
16
1

Indicator Status Indicator Function status indicators [Start] indicator
Flashing red Toner has nearly run out.
See "Adding Toner",
About This Machine .
- -
To resolve problems, refer to the following:
Problem Cause Solution
Documents and reports do
not print out.
The paper output tray is full. Remove prints from the tray.
Documents and reports do
not print out.
There is no paper left. Load paper. See "Loading Paper",
About This Machine .
An error has occurred. The function is not working
properly.
See p.21 "Messages Displayed
When Using the Printer Function".
The machine is unable to
connect to the network.
A network error has
occurred.
• Check the displayed message and
take the appropriate action. See
p.21 "Messages Displayed
When Using the Printer Function".
• Check the machine is correctly
connected to the network and that
its network settings are correctly
configured. For details about how
to connect the machine to the
network, see "Connecting the
Machine", Network and System
Settings Guide .
• Contact your network
administrator.
• If the indicator continues to flash,
contact your service
representative.
• p.21 "Messages Displayed When Using the Printer Function"
• p.47 "Removing Jammed Paper"
• p.68 "Removing Jammed Staples"
If the Indicators are Lit Red
17
1

When You Have Problems Operating the
Machine
This section describes common problems and messages.
If other messages appear, follow the instructions displayed. Refer to p.21 "Troubleshooting When Using
the Printer Function" about printing problem and printing solution.
• Check the contact address and Serial No. of Machine shown in the call service message, and then
contact your service representative.
Problem Cause Solution
Nothing happens when the
operation switch is turned on.
The main power switch is
turned off.
Turn on the main power switch.
The operation switch
indicator continues blinking
and does not turn off when
pressed.
This occurs in the following
cases:
• The machine is
communicating with
external equipment.
• The hard disk is active.
Wait until the operation switch indicator
is unlit. Do not turn off the main power
switch while the operation switch
indicator is flashing.
The display is off. The machine is in Energy
Saver mode.
Press the [Energy Saver] key to cancel
Energy Saver mode.
The display is off. The operation switch is turned
off.
Turn on the operation switch.
"Please wait." appears. This message appears when
you turn on the operation
switch.
Wait for a while. If the machine does not
get ready in 2 minutes, contact your
service representative.
"Please wait." appears. This message appears when
the machine is warning up.
• Wait until the message disappears.
Do not turn off the main power
switch while the message is
showing.
• Wait for a while. If the machine
does not get ready in 10 minutes,
contact your service
representative.
1. When the Machine Does Not Operate As Wanted
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1