Ricoh MP C6502SP Quick start guide

Model CH-C1
Machine Code:
D135/D136/D137/D138
Field Service Manual
23 May, 2014

Revision History
Version Revision Date Revision History
V1.00 2013.05.13 -
V2.00 2014.03.20 See page 1 "Revision History (V2.00)" .
V3.00 2014.05.23 See page 4 "Revision History (V3.00)" .
Revision History (V2.00)
Chapter Items
2. Installation Main machine (Pro)
Main machine (Office)
Finisher SR4090 (D703) /Booklet Finisher SR4100 (D704)
Finisher SR4110 (D707)
Punch Unit PU5000 (B831)
Copy Tray Type M2 (D744)
Decurl Unit DU5020 (D727)
Buffer Pass Unit Type 5020 (D751)
Multi-Folding Unit FD4000 (D615)
Cover Interposer Tray CI4010 (D711)
LCIT RT4030 (D710)
A3/11"x17" Tray Unit Type M2 (D749)
3. Preventive Maintenance PM Parts Settings
Toner Shield Glass Cleaning
4. Replacement and adjustment PCDU
BCU replacement procedure
NVRAM Replacement Procedure
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Chapter Items
5. Troubleshooting Adjustments Required for Improved Glossiness (Pro C5110S/
C5100S Only)
Adjustments Required for Improved Glossiness (MP C8002SP/MP
C6502SP)
Margin adjustment
Image Quality_Definitions of abnormal images
Color spots (189mm/40mm pitch)
White spots
White spots with toner cores
White, fish-shape stains
Vertical streaks caused by contact with the toner adhering to the
guide plate
Roller marks
Banding Caused by the PCDU (Pro C5110S/Pro C5100S)
Vertical band of halftone images
Uneven density in the area 85mm from the trailing edge
Density unevenness and dust when using AC transfer (Pro
C5110S/C5100S Only)
Uneven glossiness when feeding large size paper after small size
paper
Unevenness in indefinite shape on sides of paper
Random Pitch Banding Caused by Lubricant Falling from the Drum
Cleaning Unit
3mm-Pitch Banding on Paper with Paper Thickness 6 (Pro
C5110S/C5100S Only)
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Chapter Items
5. Troubleshooting Stains in the area 76mm from the trailing edge
Stains on the side edges of paper
Blocking on the Paper Output Tray
Streaks made by Paper Edges
Grainy image
Uneven image density on textured paper(Pro C5110S/C5100S
Only)
Small granular toner fixation (Pro C5110S/C5100S Only)
Too Much Weight/Abnormal Noise on Pulling Out/Pushing In the
Drawer Unit
Correspondence Table for Adjustment Settings for Operators and
SP Mode (Pro C5110S/C5100S Only)
SC516 after repeated J097
SC570-00 (Pro C5110S/C5100S Only)
SC515-01
SC515-02
Curls
Envelopes Are Wrinkled
Feed Direction Limitations Applied on Certain Types of Envelopes
Twining Jams in the Lower Part of the Fusing Unit Caused by
Insufficient Margins
Fan Noise is Large
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Chapter Items
5. Troubleshooting Proof tray detected to be full too soon
Envelopes are not fed
Toner rubbing off along the fold line
SR4090/SR4100: Corner stapling: stapling failure/stack failure/
large misalignment
SR4090/SR4100: 1st sheet of stapled stack misaligned
SR4090/SR4100: Paper jam caused by the shift tray
unexpectedly staying up or down
SR4090/SR4100: Problem with paper stacked on the shift tray
SR4100: How to improve center-folding accuracy
SR4090/SR4100: SP Settings list for adjusting Shift Tray Jogger
How to improve center-folding accuracy
Corner stapling: stapling failure/stack failure/large misalignment
SR4090/SR4100: 1st sheet of stapled stack misaligned
SP Settings for adjusting Shift Tray Jogger/Corner Stapling/
Booklet Stapling for SR4090/SR4100
Problem with paper stacked on the shift tray
Paper jam caused by the shift tray unexpectedly staying up or
down
Creases and Jam in stapler unit
Appendices Preventive Maintenance Tables
Revision History (V3.00)
Chapter Items
2. Installation Main Machine Installation
Cooling Fan Unit Type M2 (D770)
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Chapter Items
3. Preventive Maintenance PM Parts Settings
PM Counter Display: All PM Parts list: Main Menu
4. Replacement and adjustment Toner Supply Unit: Sub Hopper Unit replacement / adjustment
procedure
Scanner Unit: Important Notice for Scanner Heater Installation
PCDU: Important notice of the newly replaced drum
Image Transfer Belt Unit: Lubrication after replacement
ITB Cleaning Unit: Brush when applying the lubricant powder or
yellow toner
PCDU: Brush when applying the lubricant powder or yellow toner
Fusing Unit: Paper feed sensor
Tandem Tray: Left tandem tray / Right tandem tray
Paper feed unit for tray1
Duplex Unit: Roller HP sensor 2 / Sensor shift HP switch
Motors and Sensors: Drum motor (KCMY) / Drum encoder sensor
(KCMY)
5

Chapter Items
5. Troubleshooting Self-Diagnostic Mode
Service Call 101-195: SC187 table
Jam Detection (Sensor locations)
Troubleshooting for 2~3mm pitch banding
Troubleshooting for White spots appear in Winter environment
Troubleshooting for scratch mark
Troubleshooting streaks caused by damaged fusing belt
Troubleshooting fuzzy line in originating in cyan drum
Troubleshooting “Shock-jitter” in B/W mode
Original size misdetection
Improper message when set the tandem tray
Skew in sub-scan direction
Service Call 202-286: SC202-286 tables
Service Call 300-398: SC381,382 tables
Service Call 400-498: SC460 table
Service Call 400-498: SC401 table
Service Call 501-595: SC540 table
Service Call 816-899: SC819 table
SR4090/SR4100: Staple misalignment troubleshooting
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Important Safety Notices
Prevention of Physical Injury
1. Before disassembling or assembling parts of the copier and peripherals, make sure that the copier
power cord is unplugged.
2. The wall outlet should be near the copier and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
4. The copier drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the copier starts operation.
5. The inside and the metal parts of the fusing unit become extremely hot while the copier is operating.
Be careful to avoid touching those components with your bare hands.
Health Safety Conditions
1. Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it may
cause temporary eye discomfort. Immediately wash eyes with plenty of water. If unsuccessful, get
medical attention.
2. The copier, which use high voltage power source, can generate ozone gas. High ozone density is
harmful to human health. Therefore, the machine must be installed in a well-ventilated room.
Observance of Electrical Safety Standards
The copier and its peripherals must be serviced by a customer service representative who has completed
the training course on those models.
• Keep the machine away from flammable liquids, gases, and aerosols. A fire or an explosion might
occur.
• The Controller board on this machine contains a lithium battery. The danger of explosion exists if a
battery of this type is incorrectly replaced. Replace only with the same or an equivalent type
recommended by the manufacturer. Discard batteries in accordance with the manufacturer's
instructions and local regulations.
• The optional fax and memory expansion units contain lithium batteries, which can explode if
replaced incorrectly. Replace only with the same or an equivalent type recommended by the
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manufacturer. Do not recharge or burn the batteries. Used batteries must be handled in
accordance with local regulations.
Safety and Ecological Notes for Disposal
1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an
open flame.
2. Dispose of used toner, the maintenance unit which includes developer or the organic
photoconductor in accordance with local regulations. (These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
4. When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units
in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite
equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser
chassis is not repairable in the field. Customer engineers are therefore directed to return all chassis and
laser subsystems to the factory or service depot when replacement of the optical subsystem is required.
•Use of controls, or adjustment, or performance of procedures other than those specified in this
manual may result in hazardous radiation exposure.
• Turn off the main switch before attempting any of the procedures in the Laser Optics Housing Unit
section. Laser beams can seriously damage your eyes.
CAUTION MARKING:
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Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
• A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.
• A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.
• Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable
data and to prevent damage to the machine.
• This information provides tips and advice about how to best service the machine.
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Symbols, Abbreviations and Trademarks
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
See or Refer to
Clip ring
Screw
Connector
Clamp
E-ring
SEF Short Edge Feed
LEF Long Edge Feed
[A] Short Edge Feed (SEF)
[B] Long Edge Feed (LEF)
Trademarks
Microsoft®, Windows®, and MS-DOS® are registered trademarks of Microsoft Corporation in the
United States and /or other countries.
PostScript® is a registered trademark of Adobe Systems, Incorporated.
PCL® is a registered trademark of Hewlett-Packard Company.
Ethernet® is a registered trademark of Xerox Corporation.
PowerPC® is a registered trademark of International Business Machines Corporation.
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Other product names used herein are for identification purposes only and may be trademarks of their
respective companies. We disclaim any and all rights involved with those marks.
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TABLE OF CONTENTS
Revision History...................................................................................................................................................1
Revision History (V2.00)................................................................................................................................1
Revision History (V3.00)................................................................................................................................4
Important Safety Notices................................................................................................................................... 7
Prevention of Physical Injury.......................................................................................................................... 7
Health Safety Conditions............................................................................................................................... 7
Observance of Electrical Safety Standards................................................................................................. 7
Safety and Ecological Notes for Disposal................................................................................................... 8
Laser Safety.....................................................................................................................................................8
Warnings, Cautions, Notes...........................................................................................................................9
Symbols, Abbreviations and Trademarks...................................................................................................... 10
Trademarks...................................................................................................................................................10
1. Product Information
Product Overview.............................................................................................................................................43
Component Layout.......................................................................................................................................43
Paper Path.................................................................................................................................................... 44
Drive Layout..................................................................................................................................................45
Machine Codes and Peripherals Configuration............................................................................................48
Specifications....................................................................................................................................................54
Guidance for Those Who are Familiar with Predecessor Products..............................................................55
New features of D137/D138 and D135/D136....................................................................................55
Developed Image Quality..................................................................................................................55
Improvement of Banding Issues......................................................................................................... 55
Improvement of the Scratch Mark Issue............................................................................................ 56
Improvement of the Toner Dusting Issue............................................................................................56
Developed Printing Quality of Textured Paper.................................................................................57
Developed User Appliance................................................................................................................57
Controller features...............................................................................................................................58
2. Installation
Installation Requirements................................................................................................................................. 59
Environment..................................................................................................................................................59
Minimum Space Requirements................................................................................................................... 60
Installation space.................................................................................................................................60
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Dimensions................................................................................................................................................... 61
D137/D138.......................................................................................................................................61
D135/D136.......................................................................................................................................62
Power Requirements.................................................................................................................................... 62
Input voltage level (D137/D138).................................................................................................... 62
Input voltage level (D135/D136).................................................................................................... 63
Main Machine Installation...............................................................................................................................64
Special Tools and Lubricants...................................................................................................................... 64
D137/D138.......................................................................................................................................64
D135/D136.......................................................................................................................................65
Installation Flow Chart.................................................................................................................................66
Accessory Check..........................................................................................................................................67
D137/D138.......................................................................................................................................67
D135/D136.......................................................................................................................................69
Installation Procedure (D137/D138)....................................................................................................... 72
Removing the Retainers of the Charge Roller Units (C, M, K).........................................................74
Attaching the ITB Separation Lever....................................................................................................82
Operation Panel Attachment..............................................................................................................87
Operator Call Light Attachment......................................................................................................... 93
Attaching the Service Pocket.............................................................................................................. 94
Storing the Supply Port Caps for the Developer...............................................................................96
Storing the Factory SP Sheet.............................................................................................................. 97
Attaching the decals............................................................................................................................97
Machine Level Adjustment..................................................................................................................99
Installing the Securing Bracket to Prevent the Power Cord from Falling Off................................101
How to Set the Toner Cartridge.......................................................................................................102
Executing DEMS............................................................................................................................... 104
ACC (Automatic Color Calibration) Adjustment............................................................................ 104
Checking the copy image with color chart.....................................................................................105
Paper Tray Settings...........................................................................................................................105
Paper Library Data Installation........................................................................................................ 105
Installation Procedure (D135/D136).....................................................................................................107
Removing the Retainers of the Charge Roller Units (C, M, K)...................................................... 110
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Attaching the ITB Separation Lever................................................................................................. 118
Attaching the Service Pocket............................................................................................................123
Storing the Supply Port Cap of the Developer............................................................................... 125
Storing the Factory SP Sheet............................................................................................................125
Attaching the decals......................................................................................................................... 125
Machine Level Adjustment............................................................................................................... 127
Installing the Securing Bracket to Prevent the Power Cord from Falling Off................................129
How to Set the Toner Cartridge.......................................................................................................130
ACC (Automatic Color Calibration) Adjustment............................................................................ 131
Checking the copy image with the color chart...............................................................................132
Paper Tray Settings...........................................................................................................................132
Security Function Installation.................................................................................................................... 132
Moving the Machine.................................................................................................................................141
D137/D138.................................................................................................................................... 141
D135/D136.................................................................................................................................... 143
Finisher SR4090 (D703) /Booklet Finisher SR4100 (D704)...................................................................145
Accessory Check....................................................................................................................................... 145
Installation Procedure................................................................................................................................146
Auxiliary Trays.................................................................................................................................. 153
Output Jogger Unit Type M2 (D705)..........................................................................................................156
Component Check.....................................................................................................................................156
Installation..................................................................................................................................................156
Punch Unit PU3060 (D706)......................................................................................................................... 161
Accessory Check....................................................................................................................................... 161
Installation Procedure................................................................................................................................162
Finisher SR4110 (D707).............................................................................................................................. 185
Accessories................................................................................................................................................ 185
Installation Procedure................................................................................................................................186
Docking the Finisher D707.............................................................................................................. 188
Connecting the Finisher D707.........................................................................................................190
How to Use the Spacer to Correct Paper Skew.............................................................................191
SP Setting................................................................................................................................................... 194
Punch Unit PU5000 (B831)......................................................................................................................... 195
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Component Check.....................................................................................................................................195
Installation Procedure................................................................................................................................196
Cooling Fan Unit Type M2 (D770)............................................................................................................. 202
Component Check.....................................................................................................................................202
Common Installation Procedure for Finisher SR4090 / Booklet Finisher SR4100 and Finisher SR4110
.................................................................................................................................................................... 203
Installation Procedure for Finisher SR4090/ Booklet FinisherSR4100................................................212
Installation Procedure for Finisher SR4110.............................................................................................218
Information for Cooling Fan Unit Type M2.............................................................................................231
Copy Tray Type M2 (D744)........................................................................................................................ 233
Component Check.....................................................................................................................................233
Installation Procedure................................................................................................................................234
Decurl Unit DU5020 (D727) (D137/D138 Only)................................................................................... 249
Accessories................................................................................................................................................ 249
Installation Procedure................................................................................................................................250
Connect the Downstream Peripheral Device..................................................................................258
Paper curl adjustment when Decurl Unit DU5020 connects with Finisher SR4090 or Booklet
Finisher SR4100............................................................................................................................... 261
Buffer Pass Unit Type 5020 (D751) (D137/D138 Only)........................................................................ 262
Accessory Check.......................................................................................................................................262
Installation..................................................................................................................................................263
#01: When connecting the Buffer Pass Unit with the mainframe................................................. 266
#02: When connecting the Buffer Pass Unit with the Decurl Unit DU5020 (D727).................. 271
Common Procedure..........................................................................................................................276
Multi-Folding Unit FD4000 (D615).............................................................................................................282
Accessories................................................................................................................................................ 282
Installation..................................................................................................................................................283
Tapes................................................................................................................................................. 283
Paper Guide, Sponge Strip............................................................................................................. 284
Ground Plate.....................................................................................................................................286
Docking............................................................................................................................................. 286
Power Cord....................................................................................................................................... 288
Height Adjustment.............................................................................................................................289
Removing Parts for the Cover Interposer Tray CI4020 (D712)................................................... 290
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Proof Tray Auxiliary Plate.................................................................................................................291
Detecting Paper Skew...................................................................................................................... 291
Correcting Skew............................................................................................................................... 292
Checking Side-to-Side Registration.................................................................................................294
Correcting Side-to-Side Registration...............................................................................................294
Mail Box CS4010 (D708) (D135/D136 Only).......................................................................................296
Accessories................................................................................................................................................ 296
Installation Procedure................................................................................................................................296
Cover Interposer Tray CI4010 (D711).......................................................................................................302
Accessories................................................................................................................................................ 302
Installation Procedure................................................................................................................................303
Cover Interposer Tray CI4020 (D712).......................................................................................................320
Accessories................................................................................................................................................ 320
Installation Procedure................................................................................................................................321
Setting up the Unit and Docking to the Copier...............................................................................321
Docking the Next Peripheral Device...............................................................................................324
Mounting the Tray Unit.....................................................................................................................324
LCIT RT4020 (D709).................................................................................................................................... 328
Accessories................................................................................................................................................ 328
Installation Procedure................................................................................................................................328
Adjustment for the Rubber Foot Positions on the Rail..............................................................................336
LCIT (D709) Tray Heater..........................................................................................................................338
Accessories........................................................................................................................................338
Installation......................................................................................................................................... 339
Image Adjustments: Side-to-side registration..........................................................................................352
8 1/2" x 14" Paper Size Tray Type M2 (D745)....................................................................................... 354
Component List.......................................................................................................................................... 354
Installation Procedure................................................................................................................................355
LCIT RT4030 (D710).................................................................................................................................... 363
Accessory Check....................................................................................................................................... 363
Installation Procedure................................................................................................................................363
How to disconnect the LCIT from the main machine......................................................................374
LCIT (D710) Tray Heater..........................................................................................................................376
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Accessories........................................................................................................................................376
Installation......................................................................................................................................... 377
Image Adjustments: Side-to-side registration..........................................................................................383
A3/11"x17" Tray Unit Type M2 (D749)................................................................................................... 384
Component List.......................................................................................................................................... 384
Installation..................................................................................................................................................385
Copy Connector Type 3260 (B328)...........................................................................................................392
Accessory Check....................................................................................................................................... 392
Preparation................................................................................................................................................ 392
Installation..................................................................................................................................................393
Tab Sheet Holder Type M2 (D750)............................................................................................................ 399
Accessories................................................................................................................................................ 399
Installation..................................................................................................................................................399
IEEE802.11a/g/n Unit Type M2 (D164)..................................................................................................403
Component List.......................................................................................................................................... 403
Installation Procedure................................................................................................................................403
User Tool Settings for IEEE 802.11a/g/n..............................................................................................406
SP Mode Settings for IEEE 802.11 Wireless LAN................................................................................. 408
Bluetooth Interface Unit Type D (D566)......................................................................................................409
Accessories................................................................................................................................................ 409
Installation Procedure................................................................................................................................409
IEEE1284 Interface Board Type A (B679)................................................................................................. 411
Component List.......................................................................................................................................... 411
Installation Procedure................................................................................................................................411
File Format Converter Type E (D377)..........................................................................................................413
Component List.......................................................................................................................................... 413
Installation Procedure................................................................................................................................413
SD card for NetWare printing Type M2 (D719)....................................................................................... 415
Component List.......................................................................................................................................... 415
Installation Procedure................................................................................................................................415
OCR Unit Type M2 (D166)..........................................................................................................................417
Accessories................................................................................................................................................ 417
Details About Searchable PDF................................................................................................................. 417
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Installation Procedure................................................................................................................................418
Restoration Procedure...............................................................................................................................420
Postscript3 Unit Type M2 (D719)................................................................................................................ 421
Accessories................................................................................................................................................ 421
Installation Procedure................................................................................................................................421
IPDS Unit Type M2 (D719).......................................................................................................................... 423
Accessories................................................................................................................................................ 423
Installation Procedure................................................................................................................................423
Browser Unit Type M2 (D719).................................................................................................................... 425
Accessories................................................................................................................................................ 425
Installation Procedure................................................................................................................................425
Do the following steps if the customer is using the Ricoh JavaScript connected to a Web
application developed by Operius/RiDP...................................................................................... 427
Optional Counter Interface Unit Type A (B870).........................................................................................428
Component Check.....................................................................................................................................428
Installation Procedure................................................................................................................................428
Smart Card Reader Built-in Unit Type M2 (D739) (D135/D136 Only).................................................432
Component Check.....................................................................................................................................432
Installation Procedure................................................................................................................................433
DataOverwriteSecurity Unit Type H (B869) (D135/D136 Only)........................................................... 441
Overview....................................................................................................................................................441
Component List.......................................................................................................................................... 441
Installation Procedure................................................................................................................................441
Copy Data Security Unit Type G (D640)....................................................................................................443
Component Check List...............................................................................................................................443
Installation..................................................................................................................................................443
User Tool Setting...............................................................................................................................444
Check All Connections..................................................................................................................... 445
SD Card Appli Move.................................................................................................................................... 446
Overview....................................................................................................................................................446
Move Exec.................................................................................................................................................446
Undo Exec..................................................................................................................................................447
Caution.......................................................................................................................................................448
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