Ricoh Ri 4000 User manual

For safe and correct use, be sure to read the Safety Information in Safety Information and Quick Installation Guide
before using the machine.
RICOH Ri 4000
User Manual

TABLE OF CONTENTS RICOH Ri 4000 User Manual
3
TABLE OF CONTENTS
TABLE OF CONTENTS .......................................................................................................... 3
How to Read the Manuals ..................................................................................................... 8
Before You Begin... .........................................................................................................................8
Disclaimer .......................................................................................................................................8
Notes...............................................................................................................................................8
The Meanings of the Safety Symbols Used with This Machine ......................................... 9
Notes for Using This Machine Safely ................................................................................. 10
1. Before You Begin ........................................................................................................... 11
1.1. Checking the Contents of the Product ..........................................................................................11
1.2. Guide to Components ...................................................................................................................14
Front and Right View.....................................................................................................................14
Rear View .....................................................................................................................................14
1.3. Important.......................................................................................................................................15
7 Essential Tips for Keeping Your RICOH Ri 4000 in Top Shape .................................................18
1.4. Machine Installation ......................................................................................................................20
Space Needed for the Printer........................................................................................................20
Unpacking .....................................................................................................................................21
Installing the Waste Bottles, Ink Cartridges, and Enhancer Cartridges .........................................22
Pour the Cleaning Liquid...............................................................................................................28
Turning On the Power ...................................................................................................................29
Attaching the Platen ......................................................................................................................33
Network Connection......................................................................................................................33
Handling the Ink Cartridge ............................................................................................................34
Handling the waste bottle..............................................................................................................37
Handling the Front Cover ..............................................................................................................39
1.5. Control Panel Functions................................................................................................................41
Print Tab .......................................................................................................................................41
Status............................................................................................................................................42
Maintenance Tab ..........................................................................................................................43
Alignment Tab ...............................................................................................................................43
Service Part Status Tab ................................................................................................................44
Settings Tab ..................................................................................................................................45

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1.6. Printer Setup.................................................................................................................................47
The setting of IP address for the machine.....................................................................................47
1.7. Usage of ColorGATE Productionserver ........................................................................................50
Register as a user and product on the ColorGATE Service & Support website ............................52
Download software of ColorGATE RIP/MIM files ..........................................................................57
Start Software ...............................................................................................................................60
Setup Driver ..................................................................................................................................61
Print method..................................................................................................................................66
Setting of print mode .....................................................................................................................68
Image transparency setting ...........................................................................................................75
Adjusting Special Colors: White ....................................................................................................76
Adjusting Special Colors: Enhancer ..............................................................................................79
Change of Media size ...................................................................................................................81
Specifying the Image Position/Size and Number of Prints ............................................................82
Specifying the Drying Time after Printing ......................................................................................85
Specifying the Layer Function .......................................................................................................87
About Operating ColorGATE Productionserver.............................................................................89
Firewall Settings............................................................................................................................90
2. Printing............................................................................................................................ 96
2.1. Printing Flow .................................................................................................................................96
2.2. Before Printing ..............................................................................................................................97
Things to Prepare..........................................................................................................................97
Checking Garments ......................................................................................................................98
2.3. Setting the Garment......................................................................................................................99
Flatten the garment by using a heat press ....................................................................................99
Setting the Garment onto the Platen ...........................................................................................100
2.4. Adjusting the Height of the Platen...............................................................................................103
Using [SLIGHTLY LOWER] for Height Adjustment .....................................................................107
2.5. Sending the Print Image .............................................................................................................109
Send the image file from ColorGATE Productionserver ..............................................................109
Save the image file to a USB flash drive and read it via the machine .........................................110
Selecting the image from the internal memory ............................................................................112
Confirm Media size and Printer’s platen type..............................................................................113
2.6. Printing Your Image ....................................................................................................................114
Checking the Print Progress .......................................................................................................116
Removing the Garment from the Platen......................................................................................117
To cancel a print job....................................................................................................................118

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Canceling the Wait Time for Drying.............................................................................................119
2.7. Set the Image with Heat Treatment ............................................................................................120
3. Maintenance.................................................................................................................. 122
Watching the Procedure on Video...............................................................................................125
Unit Names .................................................................................................................................127
3.1. Maintenance Schedule ...............................................................................................................128
Daily ............................................................................................................................................128
Every 3 days ...............................................................................................................................128
Monthly .......................................................................................................................................128
3.2. NOZZLE CHECK ........................................................................................................................129
3.3. AUTO HEAD CLEAN ..................................................................................................................133
Specifying the Maintenance Schedule ........................................................................................136
3.4. How to Clean the Maintenance Unit and the Left Ink Sump........................................................139
Start REGULAR MAINTENANCE ...............................................................................................141
Cleaning the Maintenance Unit and the Left Ink Sump ...............................................................143
Ending the maintenance .............................................................................................................151
3.5. JIG HEAD MAINTENANCE ........................................................................................................153
JIG HEAD MAINTENANCE (CLEANING)...................................................................................153
JIG HEAD MAINTENANCE (NOZZLE CAPPING)......................................................................159
3.6. How to Clean the Guide Rod ......................................................................................................163
Start REGULAR MAINTENANCE ...............................................................................................164
Cleaning the Guide Rods ............................................................................................................166
Ending the maintenance .............................................................................................................172
3.7. How to Clean the Encoder Sheet................................................................................................174
Start REGULAR MAINTENANCE ...............................................................................................175
Cleaning the Encoder Sheet .......................................................................................................177
Ending the maintenance .............................................................................................................181
3.8. White Clean Freq. .......................................................................................................................183
3.9. Agitating a White Cartridge .........................................................................................................185
3.10. Circulation ...................................................................................................................................191
3.11. Emptying the Waste Bottles ........................................................................................................192
3.12. Cleaning the Cartridges and Cartridge Slots...............................................................................194
Cleaning the Cartridges ..............................................................................................................194
Cleaning the Cartridge Slots .......................................................................................................195
What to Check after Cleaning .....................................................................................................196
4. Adjustments.................................................................................................................. 197
4.1. Adjusting the Head......................................................................................................................199

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4.2. Adjusting the Table .....................................................................................................................203
4.3. Adjusting the print position..........................................................................................................207
5. Replacing Service Parts............................................................................................... 212
5.1. Service parts ...............................................................................................................................212
5.2. Replacing the Mist Fan Filter ......................................................................................................214
6. Preparing Your Printer for Storage/Shipping............................................................. 217
7. Using the Printer in 4C Mode (CMYK Only)................................................................ 220
7.1. Changing the printer to 4C+W Mode from 4C Mode...................................................................222
8. Ink Path Guide .............................................................................................................. 224
9. Troubleshooting Guide ................................................................................................ 225
9.1. When the Printing Result Is Not as Expected .............................................................................230
When white spot appears............................................................................................................230
9.2. If an SC (Service Call) error is displayed ....................................................................................232
Stopping printing .........................................................................................................................233
Moving the carriage from the touch panel ...................................................................................234
Checking the carriage position ....................................................................................................236
Unlocking the carriage ................................................................................................................238
Attaching the rubber cap .............................................................................................................240
How to check the condition of the installation of the rubber cap with cleaning liquid ..................245
Removing the rubber cap............................................................................................................247
10. Appendix ....................................................................................................................... 249
10.1. Update the firmware....................................................................................................................249
Update by using USB drive .........................................................................................................249
Firmware update (Panel (GIB)) ...................................................................................................251
Firmware update (Sub Control (SCB) / Engine (CTL)) ................................................................252
When update is failed..................................................................................................................253
Update by connecting your PC and RICOH Ri 4000 with Ethernet cable ...................................254
10.2. Specifications..............................................................................................................................255
General .......................................................................................................................................255
Ink Set.........................................................................................................................................255
Options........................................................................................................................................255
10.3. About Open Source Software License ........................................................................................256
10.4. Where to Inquire .........................................................................................................................257
10.5. Revision history...........................................................................................................................257
10.6. Trademarks.................................................................................................................................258

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How to Read the Manuals RICOH Ri 4000 User Manual
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How to Read the Manuals
Before You Begin...
Only appropriately trained users should operate the machine.
Disclaimer
Contents of this manual are subject to change without prior notice.
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this machine and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
Notes
Read this manual carefully before you use the machine and keep it handy for future reference.
For safe and correct use, be sure to read Safety Information before using the machine.
The manufacturer will not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your products.
For good output quality, the manufacturer recommends that you use genuine ink from the manufacturer.
Some illustrations in this manual may be slightly different from the machine.
Certain options may not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.

The Meanings of the Safety Symbols Used with This Machine RICOH Ri 4000 User Manual
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The Meanings of the Safety Symbols
Used with This Machine
The meanings of the safety symbols for this machine are as follows:
Prohibition
Caution
Warning; Pinch Point
Caution, risk of electric shock
Caution, risk of having hands or arms caught
Keep out of reach of children
Prohibition of disassembly
See operating instructions
For details about the precautions in each location with this graphic
symbol, see "Safety Labels of This Machine" in Safety Information and
Quick Installation Guide.
Do not touch
Caution, hot surface
Wear eye protection
Wear protective gloves

Notes for Using This Machine Safely RICOH Ri 4000 User Manual
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Notes for Using This Machine Safely
To use this machine, it is recommended you take the following measures, which include:
•Installing this machine in a network protected by a firewall.
•Specifying your private IP address.
Using a Private IP Address
An IP address is a numerical label assigned to devices connected to the network. An IP address that is
used for Internet connection is a "global IP address", and an IP address that is used for network
connection in a local environment such as a company is a "private IP address". If an IP address that is
specified for a machine is a global IP address, unspecified numbers of Internet users can access this
machine, so that there is higher risks of information leakage through illegal access outside from the
environment where this machine is located. If a private IP address is specified for a machine, however,
only users within a local network such as a company LAN can access the machine. Unless there is any
specific reason, specify a private IP address for a machine. A private IP address can be selected from the
following address ranges:
Private IP address ranges
•10.0.0.0-10.255.255.255
•172.16.0.0-172.31.255.255
•192.168.0.0-192.168.255.255
If you are concerned about the network environment, you can use the machine without a network
connection by printing from a USB memory containing print data.

1. Before You Begin RICOH Ri 4000 User Manual
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1. Before You Begin
1.1. Checking the Contents of the Product
Item Number
This machine 1
Power cord 1
Ethernet cable 1
Platen (Medium) 1
Frame (Medium) 1
Item Number
Platen Frame Hook 2
Waste Bottle (Waste Ink
bottle,Waste Enhancer bottle)
2

1. Before You Begin RICOH Ri 4000 User Manual
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Item Number
Waste tube for waste ink 1 set
(2 tubes)
Waste tube for waste enhancer 1set
(1 tube)
Item Number
Waste bottle band 1
Heat press paper 1
ColorGATE Productionserver
License card
1
Safety Information and Quick
Installation Guide
1
User Maintenance Precautions 1
Precaution sheet of installing the
machine
1

1. Before You Begin RICOH Ri 4000 User Manual
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Maintenance Supplies Number
Bottle for Cleaning Liquid
(with dropper)
1
Cleaning applicators
1 set
Lint free wipes
1 set
Grease
1
Polyethylene gloves
5 sets
Maintenance Supplies Number
Absorbers (Type P1)
1 set
Head Cleaning JIG II
1
Rubber Cap (for the front
carriage)*
*This is attached to the main
unit.
1
Rubber Cap (for the rear
carriage)
1

1. Before You Begin RICOH Ri 4000 User Manual
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1.2. Guide to Components
Front and Right View
1. Front cover
2. Platen
3. Touch panel
4. Ink cartridges/Enhancer cartridges
5. USB-A port (2.0)
6. Sub power button
7. Cleaner tank
8. Cleaner tank cover
Rear View
1. Ethernet port
2. Waste bottle connector
3. Main power switch
4. Power connector
5. USB-A port (2.0)*
* If the USB-A port on the front cannot be used, the USB-A port on the back can be used
instead. For USB connection, insert a USB memory stick into only one of the ports.

1. Before You Begin RICOH Ri 4000 User Manual
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1.3. Important
Prevent Print Heads from Clogging
•Shake the ink cartridge when either of these pop-ups shows up.
or
•Replace a used ink cartridge with new one immediately to prevent print heads from clogging.
Basic Maintenance Items for Comfortable Printing
•Perform maintenance as outlined in the maintenance schedule
The printer will perform automatic maintenance periodically. But if you do not perform maintenance
periodically, the ink in the cartridge may settle and/or coagulate, causing poor image quality or
printer failure.

1. Before You Begin RICOH Ri 4000 User Manual
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•Clean print heads to prevent them from clogging.
For details, see page 129 "NOZZLE CHECK".
For details, see page 133 "AUTO HEAD CLEAN".
•Clean the path of carriages with grease so that they can move smoothly and print precisely.
For details, see page 163 "How to Clean the Guide Rod".
Other Cautions
•Do not turn off the power of the printer.
This printer periodically circulates ink internally and automatically performs head cleaning. If the
printer is left powered off for 12 hours or more, attach a rubber cap to the carriage to protect the
print head.

1. Before You Begin RICOH Ri 4000 User Manual
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•Do not leave an error.
This might cause some kind of problem.
Please resolve an error shortly after the pop-up shows up.
•Some parts require periodical replacement
This printer includes parts that require replacement due to usage.
Parts must be replaced by a service representative.
NOTE - If a part has reached the end of its service life, as outlined in section, it will not be replaced
under warranty as it is considered a consumable. Although the machine might still operate
even if you use a part with expired service life, doing so could cause quality deterioration
and malfunction. Therefore, we strongly recommend that you replace the part as soon as
it reaches the end of its service life.
•If the printer encounters an error message, be sure to resolve the issue before continuing use as the
self-maintenance functions will not work if there is a current error being experienced by the printer.
Need to know – Follow these steps to keep your printer in optimum working condition
WARNING! Failure to follow these steps may cause printer damage and possibly void the warranty

1. Before You Begin RICOH Ri 4000 User Manual
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7 Essential Tips for Keeping Your RICOH Ri 4000 in Top Shape
As part of our commitment to your success, we want to make sure that you are getting optimal
performance from your RICOH Ri 4000 while also minimizing any issues that can easily be prevented by
following a few simple tips:
1. Always leave your printer on to allow the machine’s automated maintenance
sequences to run.
This is necessary to keep the printer in optimal condition and avoid potential damage that
can be easily prevented. If the printer is left powered off for 12 hours or more, attach a
rubber cap to the carriage to protect the print head. For more information, see page 240,
"Attaching the rubber cap".
For long-term storage (powered off for 2 weeks or longer) or shipping, replace the ink and
enhancer with cleaning solution and attach a rubber cap to the carriage. For more
information, see page 217, "Preparing Your Printer for Storage/Shipping".
2. Always shake new white ink cartridges thoroughly before installing them in your
printer.
Adequately shaking your new white ink cartridges can ensure that your prints will come out
bright and vibrant. For details, see page 20, "Machine Installation". Also, shake the white
ink cartridges each day as prompted by the printer.

1. Before You Begin RICOH Ri 4000 User Manual
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3. Make sure your ink is 5% or more when you are done printing for the day or plan on
leaving your printer idle for a few hours.
While you can continue to print using cartridges with less than 5% remaining, the machine’s
vital automated maintenance sequences require at least 5% or more in order to complete. If
you do not have replacement ink available, you can fill your printer with cleaning fluid. For
details, see page 217, "Preparing Your Printer for Storage/Shipping".
4. Perform a nozzle check daily, so you can spot and quickly address potential issues
with the printer.
5. Check the following websites to ensure that your printer and software firmware are
completely up to date.
Firmware: Ricoh website of the country that you are in
Software: Use latest dated version of the following.
ColorGATE products support page (https://www.colorgate.com/support/)
Please check the latest date in the Web site.
For details about download procedure, see page 57, "Download software of
ColorGATE RIP/MIM files".
6. Exercise care when changing platens.
This is a precision machine. When you replace or adjust the platen, handle it carefully.
7. Do not leave the machine in the error status.
If an error is displayed on the screen, try to resolve it immediately. Also, if the error is not
resolved, contact your service representative.

1. Before You Begin RICOH Ri 4000 User Manual
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1.4. Machine Installation
Space Needed for the Printer
Installation Space: Top View
Installation Space: Side View
1. Rear: 5 cm (approx. 2.0 inches) or more
2. Right: 60 cm (approx. 23.6 inches) or more
3. Front: 60 cm (approx. 23.6 inches) or more
4. Left: 60 cm (approx. 23.6 inches) or more
1. Max. height: 128 cm (approx. 50.4 inches)
2. Above: 4 cm (1.6 inches) or more