Risco WiComm Pro User manual

WiComm Pro
Model: RW332M
Quick Installation Guide
Visit our website: www.riscogroup.com

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Contents
1. INTRODUCTION ................................................................................................ 4
2. INSTALLING THE SYSTEM .................................................................................. 4
2.1 Mounting Main unit considerations .................................................................. 4
2.2 To Install the Main Panel ................................................................................... 4
3. WIRELESS DEVICE ALLOCATION ........................................................................ 8
3.1 Allocating the Keypad and Selecting a Language .............................................. 8
3.2 Wireless Device Allocation Options .................................................................. 9
Quick Device Allocation at the Main Panel ...................................................................... 9
Wireless Device RF Transmissions ................................................................................. 10
4. PROGRAMMING THE SYSTEM ......................................................................... 11
4.1 Programming with LCD/Panda Keypad ........................................................... 11
4.2 Accessing the Installer Menu .......................................................................... 11
4.3 Manually Setting the Time & Date .................................................................. 11
4.4 Measuring and Defining the Noise Level Threshold ........................................ 12
4.5 Performing a Communication Test ................................................................. 13
4.6 Programming Detectors and Accessories........................................................ 13
4.7 Programming & Testing Zones (Detectors) ..................................................... 14
4.8 Programming and Testing Keyfobs.................................................................. 15
1-Way Keyfob (4-Button) Parameters ........................................................................... 15
2-Way Keyfob (8-Button) Parameters ........................................................................... 15
4.9 Programming Keypads .................................................................................... 16
4.10 Programming and Testing Sirens .................................................................. 17
4.11 Defining Communication Channels ............................................................... 17
Connecting with GSM/GPRS .......................................................................................... 18
Connecting with IP ......................................................................................................... 18
Connecting with Wi-Fi ................................................................................................... 18
4.12 Defining Monitoring Station Communication ............................................... 18
4.13 Defining Follow-Me Destinations .................................................................. 20
4.14 Setting System Parameters ........................................................................... 21
4.15 Defining System Users (User Codes) ............................................................. 21
4.16 Connecting to the Cloud ................................................................................ 22
Step 1: Enabling Cloud Communication ........................................................................ 22
Step 2: Defining GSM or IP Communication .................................................................. 22
Step 3: Defining Cloud Parameters for IP or GSM ......................................................... 22
4.17 Wireless PIR Camera Setup ........................................................................... 23
5. TESTING THE SYSTEM ..................................................................................... 24
6. ASSISTING THE CUSTOMER ............................................................................. 25

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7. TECHNICAL SPECIFICATION .............................................................................26
Compliance Statement .................................................................................................. 27
STANDARD LIMITED PRODUCT WARRANTY .............................................................28

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1. Introduction
This quick installation guide describes the main steps for installing the main panel
and programming the WiComm Pro using the Wireless Panda (2-Way LCD +
Proximity) keypad.
The WiComm Pro utilizes Cloud-based Smartphone and Web user apps and with
advanced wireless security and safety features. The WiComm Pro supports IP and
2G/3G plug-in multi-socket communication modules that provide multiple,
simultaneous communication channels for direct communication, and for
communication via the Cloud.
For installation procedures of system detectors and accessories, refer to the
instructions packaged with each respective device.
2. Installing the System
2.1 Mounting Main unit considerations
For optimal operation, the mounting location of the main panel should be:
 Centrally located among the wireless devices
 In a location with good GSM reception
 Not visible from outside the protected premises, and not reachable by those
for whom use is unintended (such as small children)
 Near an uninterrupted 230V AC electrical outlet
 Access to network (cable) connectivity, if utilizing IP communication
 In a place where the alarm can be heard during Stay (partial arming) mode
 Away from sources of direct heat, electrical disturbance and large metal
objects which may hinder reception
2.2 To Install the Main Panel
1. Disconnect the mounting bracket (back cover of main panel) by releasing the
two locking screws at the base of the unit, and then lifting the unit upward to
detach the two tabs from the respective grooves on the mounting bracket:

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2. Using the mounting bracket as a template, first mark and then drill all five holes
on the wall (four mounting holes and one back tamper hole), then install the
anchors. See page 5.
Mounting bracket – back side Mounting bracket – front side
Lower mounting screw locations (2)
 Upper mounting screw locations (2)
Front access cover
 LED indicators
 Locking-screws (2)










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 Grooves for placing tabs from front cover (2)
 Back tamper screw location
 Wiring channel for network cable (shown with cable routed via hook)
 Opening for AC power cable (cable is installed onto the back of the
panel only after the mounting bracket is secured to the wall)
GSM Module
(front and back)
IP Module
(front and back)
SIM holder on GSM module
 Antenna for GSM module (shown with internal antenna installed)
 GSM module
 IP module
 Network cable connector on IP module (shown with cable connected)
 AC power cable (shown installed from the back of the main panel)
3. Install the IP communication module in its cavity (back cover), with its
connector fitting securely onto its respective socket.
4. Make sure the network cable is first routed through the wiring channel on the
mounting bracket (and via the fastening hook). Then plug the network cable
into its jack on the module (see illustration on page 5).







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5. Insert the SIM card into its holder, as required
6. Screw the antenna onto its connector on the GSM module
7. Install the GSM module in its cavity, with its connector fitting securely onto its
respective socket.
NOTE: Do not power-up the main panel yet.
8. Route the AC power cable through the opening in the housing (back cover), and
secure its plug onto the socket (see illustration on page 5).
NOTE: The backup battery takes 24 hours to charge.
9. Affix the main panel onto the mounting bracket by positioning its two plastic
tabs (located at the top of the panel) onto their respective grooves (located at the
top of the mounting bracket), and then press to close the housing.
10. Install the two locking screws at the bottom of the main panel.
11. Connect the main panel to the AC power supply.

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3. Wireless Device Allocation
3.1 Allocating the Keypad and Selecting a Language
Newly installed systems require that the 2-way wireless LCD keypad be the first
device to be allocated (enrolled) to the system, from which a default language is
then defined.
 To quickly allocate a keypad and define the system language:
1. After powering-up, press the LEARN button on the main panel for about 5
seconds; all three LEDs light up, one after the other, indicating the panel is in
“Learn” (device allocation) mode.
2. Press and simultaneously for at least 2 seconds; the keypad will
“beep” if allocated.
3. In the displayed language menu, select the system language (and customer
default) settings, and then press to confirm.
NOTE: If the keypad goes into “sleep mode” before finishing language selection, restore
the system language selection on the keypad by simultaneously pressing * and 9.

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3.2 Wireless Device Allocation Options
All wireless devices (detectors and accessories) must also be allocated (“enrolled”)
to the system. This can be performed at:
 Main panel: Perform Quick Allocation of all devices by sending an RF
signal transmission from each device to the main panel (see procedure
below).
 LCD keypad: The following methods are available:
For having devices assigned automatically (and sequentially): You
can either perform this by the “RF Allocation” method, or by
entering each device’s unique 11-digit code (serial number) into the
system. Refer to the Full Installation Manual.
For manually selecting a specific device number to which a device
is then allocated: You can perform this by the “Zone Allocation”
method. Refer to the Full Installation Manual.
 Configuration Software: Refer to the Configuration Software
documentation for details.
NOTE: For deletion of device allocations (for devices no longer used in the
system), refer to the Full Installation Manual.
Quick Device Allocation at the Main Panel
You can quickly allocate all system devices at the main panel.
NOTE: For quick allocation at the main panel, the system bit Quick Learn must be
enabled.
 To quickly allocate all wireless devices at the main panel:
1. Make sure batteries are installed in each device.
2. At the main panel press the LEARN button for 5 seconds; all three LEDs light
up, one after the other, indicating the panel is in “Learn” (allocation) mode.
3. Send an RF signal transmission to the main panel from each device per the
instructions in the Table of Device Transmissions, page 10. If a device is not listed
in the table, refer to the device’s packaged instructions.
NOTE:For future use, it is recommended to write down for the customer the
device description, zone number, and installation location of each allocated device.

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Wireless Device RF Transmissions
Wireless Device Transmission procedure
2-Way LCD Keypad Press and simultaneously for at least 2 seconds
2-Way Panda Keypad Press and simultaneously for at least 2 seconds.
2-Way Slim Keypad Press and simultaneously for at least 2 seconds.
PIR Detectors:
 PIR
 PIR camera
 PIR-pet
 PIR-pet camera
Press the tamper switch for 3 seconds.
Curtain Detector After inserting battery, close the bracket and wait 3 seconds.
1-Way magnetic
Contact Detectors Press the tamper switch for 3 seconds.
2-Way Magnetic
Contacts Detectors
Press the tamper switch for 3 seconds.
NOTE: After programming parameters for this device and
exiting Programming mode, press the Tamper switch for 3
seconds, and then wait 1 minute for the main panel to
download the parameters from the detector.
2-Way Remote
Control
Press and simultaneously for at least 2 seconds
1-Way Keyfob Click for at least 2 seconds
Wireless 2-Way
Smoke Alarm & Heat
Detector
Press the tamper switch for 3 seconds.
WL 2-Way Indoor
Siren
Press the tamper switch for 3 seconds.
Siren Press the reset switch on the siren. After a squawk sounds,
within 10 seconds press tamper switch for at least 3 seconds.
2-Button Panic Keyfob Press both buttons for at least 7 seconds
Wrist Band Panic
Transmitter Press the button for at least 7 seconds.
4. When all the devices have been allocated, short-press the LEARN button to exit
Learn mode; the LEDs stop flashing.

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4. Programming the System
4.1 Programming with LCD/Panda Keypad
This section describes system programming from the 2-way wireless LCD keypad.
You can also program the WiComm Pro system via the Configuration Software
(refer to the CS documentation and the Full Installation Manual).
The following buttons are commonly used for programming (the buttons shown
are for the 2-Way Wireless Panda LCD & Proximity keypad):
Button Description
To go back one level, exit menus (similar to the Esc key)
To select / confirm / OK (similar to the Enter key)
To scroll between multiple options
To toggle between options (such as Y / N)
To exit the programming mode (followed by to confirm)
4.2 Accessing the Installer Menu
From an allocated keypad, press if needed (to go back in a menu), and then
enter the installer code (default is 0132).
4.3 Manually Setting the Time & Date
The system clock is set automatically after the main panel is configured with IP or
GSM communication. You can also configure it manually.
 To manually set the time and date:
1. From Installer menu, scroll to 5) Clock, then press ; Time & Date appears.
2. Press , enter the time and date, and then press .

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4.4 Measuring and Defining the Noise Level Threshold
From the keypad you can measure (“calibrate”) the background noise that the
main panel detects, and also define (“view/edit”) the acceptable threshold value,
according to customer requirements.
Background noise (RF interference) is typically generated by other non-system
devices operating in close proximity to the system, and a large amount of
background noise may interfere with the system, causing “jamming.”
Communication between your system’s wireless devices and the main panel must
be stronger than any detected background noise at the panel, therefore perform a
Communication test (see below) for each wireless device to check its signal
strength.
Measuring the background noise level provides an indication whether the main
panel is mounted at a good location, and defining the threshold value enables you
to determine how much background noise your system will tolerate before it
generates jamming events. The lower you define the threshold value, the more
“sensitive” the system will be (it will report jamming events more frequently), and
the higher you define the threshold value, the “more tolerant” the system will be (it
will report jamming events less frequently).
 To measure the background noise detected by the system :
1. From the Installer menu, go to: 2)Testing > 1)Main unit > 1)Noise Level >
2)Calibrate > ; the detected level of background noise displays.
NOTE: A lower resulting value means less background noise is detected.
2. After measuring, if the resulting value is far from your defined threshold value,
or if the value is too high (See 4.5 Performing a Communication Test below for an
explanation of acceptable results) and you believe the source of background
noise may be due to the main panel’s location, move the main panel to a better
location.
 To define the system’s acceptable noise level threshold value:
1. From the Installer menu, go to: 2)Testing > 1)Main unit > 1)Noise Level >
1)View/Edit > .

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2. Enter the noise level threshold value you want between 00 –99, then press .
NOTE: Keep in mind the lower the number you set, the more “sensitive” the
system will be (generating jamming events more frequently), and the higher the
number you set, the “more tolerant” the system will be (generating jamming
events less frequently). See 4.5 Performing a Communication Test below for an
explanation of acceptable results.
4.5 Performing a Communication Test
The Communication test displays the results of the signal strength measured at the
panel after a wireless device’s last transmission (last detection or last supervision
signal).
 To perform a Communication Test:
1. Activate the wireless device.
2. From the Installer menu, go to: 2)Testing > 2)Zone [or instead 3)Keypad,
4)Keypad, or 5)Siren] > 1)Communication Test > .
3. Scroll with to a zone to perform the test; the result (percentage)
appears representing the signal strength the panel received from the device,
which must be as follows:
 The signal strength must be at least 30% (30 or more must display).
 In addition, the Communication test result must be at least 10% higher
than the result obtained when performing the procedure to measure
(“calibrate”) the background noise level that the panel detects. For
example, if the background noise level measures 25%, the
Communication test result must be 35% or more.
4.6 Programming Detectors and Accessories
Program the system either using the keypad, or via the Configuration Software (see
the Configuration Software documentation).
For programming parameters of all zones and peripheral devices in the system
(detectors and accessories), refer to the instructions packaged with each device.
IMPORTANT: After programming device parameters, it is recommended to
perform a Communications test for each wireless device (see 4.5 Performing a
Communication Test, page 13).

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4.7 Programming & Testing Zones (Detectors)
The parameters available per zone (detector) may vary, according to the zone type.
Refer to the instructions packaged with each detector.
 To program detector/zone parameters:
1. From the Installer menu select: 1)Programming > 2)Radio Device >
2)Modification > 1)Zones > 2)Parameters.
2. Scroll with to select the required zone, and then press .
3. Set the basic parameters for each zone, as follows:
1) Label: Provide a descriptive name. Use and to toggle between all
the possible characters for each key, as shown in the chart:
Key Respective characters available
1 1 . , ' ? ! " – ( ) @ / : _ + & * #
2 2 a b c A B C
3 3 d e f D E F
4 4 g h i G H I
5 5 j k l J K L
6 6 m n o M N O
7 7 p q r s P Q R S
8 8 t u v T U V
9 9 w x y z W X Y Z
0 0
2) Partition: Use keys 1, 2, or 3 to set the partition assignment (default is 1).
3) Type: Use to select the desired zone type from the list, and then
press .
4) Sound: Use to select the desired sound.
5) Advanced: Depending on the detector type, this includes chime,
supervision, forced arm enabled, and additional parameters for 2-way
detectors.
4. Perform a Communications test (see 4.5 Performing a Communication Test, page
13).

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4.8 Programming and Testing Keyfobs
Each keyfob can be set up to perform different system operations and control
different utility outputs. Up to eight keyfobs can be enrolled in the system. The
programming options under the parameters menu vary according to the type of
the remote control (1-way or 2-way). After programming the parameters, you can
perform a Communication (Comm) test.
 To program keyfob parameters at the LCD keypad:
1. From the installer menu select: 1)Programming > 2)Radio Device >
2)Modification > 2)Keyfobs > 1)Parameters.
2. Select a keyfob and then press to set its basic parameters.
3. Use the keys to scroll between the options below followed by
to select:
1-Way Keyfob (4-Button) Parameters
1) Label: Provide a meaningful name (see keypad's label table above for
details).
2) Serial Number: Enter the device’s 11-digit unique code.
3) Partition: Assignment (in most cases this is left as 1).
4) Button 1: (the lock button): Full Arm.
5) Button 2: (the Unlock button): Disarm.
6) Button 3: (installer-defined).
7) Button 4: (installer-defined).
2-Way Keyfob (8-Button) Parameters
1) Label: Provide a meaningful name (see keypad's label table above for
details).
2) Serial Number: Enter the device’s 11-digit unique code.
3) Partition: Use to toggle between Y/N for the 3 partition
possibilities (use to scroll between partitions 1–3).
4) PIN code: If required, set a 4-digit PIN.

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5) Panic Enable: Use to toggle between Y/N to define whether or not
sending a panic alarm from the remote control is permitted (disabled by
default).
6), 7), 8): Installer-assigned buttons 1 through 3 (for respective utility
outputs).
4. Press to go back to the Keyfobs menu, and then select 2) Control.
5. Use to toggle between Y/N (and use to scroll between the 3
options) as follows:
1) Instant Arm: Have Away (Full) arming without Exit Delay.
2) Instant Stay (Arm): Have Stay / Home (partial) arming without Exit
Delay.
3) Disarm + Code: Relevant only if user code is defined using only digits
1–4 (corresponding to the numbered keyfob buttons 1–4).
6. Perform a Comm. Test (see Performing a Communication Test, page 13).
4.9 Programming Keypads
Up to three keypads can be allocated to the system. After programming the
parameters for a keypad, you can then perform a Communication (Comm) test.
 To program keypad (LCD or Panda) parameters:
1. From the installer menu select: 1)Programming > 2)Radio Devices >
2)Modification >3)Keypads > 1)Parameters.
2. Select a keypad, press and set its basic parameters. Use to
scroll and to select:
1) Label: Provide a meaningful name (see keypad's label table above for
details).
2) Serial Number: Enter the device’s 11-digit unique code.
3) Emergency key: Defines whether the emergency keys will be activated
(Y) or not (N).

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4) Function key: Define the operation of the keys as either Panic
Alarm, or Disabled.
8) Supervision: Use to toggle between Y/N.
3. Press to go back up to the Keypads menu, then select 2)Control and
scroll to:
 RF Wakeup: Use to toggle between Y/N to define whether the
keypad LCD will light up automatically during the Entry Delay time.
4. Perform a Comm. Test (see 4.5 Performing a Communication Test, page 13).
4.10 Programming and Testing Sirens
Up to 3 internal or external sirens can be enrolled in the system. After
programming the parameters, you can perform a Communication (Comm) test.
 To program siren parameters:
1. From the installer menu select 1)Programming > 2)Radio Device >
2)Modification > 4)Sirens
2. Select a siren, then press and set its basic parameters. Use
to scroll and to select:
1) Label: Provide a meaningful name.
2) Supervision: Define if the siren is supervised.
3) Volume: Set volume produced from the siren during alarm, squawk or
exit/entry time.
4) Strobe: Set the strobe operation of the external wireless siren.
3. Perform a Comm. Test (see 4.5 Performing a Communication Test, page 13).
4.11 Defining Communication Channels
The menus displayed reflect only the installed communication modules.
 To define communication channels:
1. From the Installer menu go to: 1)Programming > 4)Communication > 1)Method.
2. Select the method (for IP and/or GSM) and define the parameters as follows:

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Connecting with GSM/GPRS
 To connect with GSM:
a. From the Programming menu go to: 4)Communication > 1)Method >
2)GSM > use to scroll to 2)GSM >.
b. Use to scroll between 1)APN Code, 2)APN User Name, and
3) APN Password. By default, APN is set automatically, depending on the
SIM card. If the SIM is not supported, define the APN code and user name
& password respectively as defined by the SIM card service provider.
Connecting with IP
a. From the Programming menu go to: 4)Communication > 1)Method >
3)IP > 1)IP Config.
b. Define whether the system’s IP address is Static or Dynamic. If Dynamic,
select Y(the system refers to an IP address provided by the DHCP). If
Static, select Nand define all other parameters in the menu.
Connecting with Wi-Fi
 To connect with Wi-Fi:
Note: Your Router’s Wi-Fi must be activated for the Control Panel to recognize
and communicate with the Router.
a. To connect via Wi-Fi network, you must select your Router’s Wi-Fi
network.
b. Go to Activities –> Wi-Fi screen: available networks appear in a list.
c. Select the desired network and enter the password (if required).
4.12 Defining Monitoring Station Communication
Reporting to monitoring station can be directly from the panel to the monitoring
station receiver or routed through the RISCO cloud. For direct communication
from the panel to the monitoring station you can define up to 3 monitoring station
accounts and several associated parameters that define the nature of
communication, event reporting and confirmation between the system user and the
monitoring station.

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 To define monitoring station communication:
1. Use to go back up to 1)System > 2)Controls > 3)Communication >
MSEnable > use to toggle between Y / N (select Yto enable) > .
2. Use to go back up to 1)Programming > 4)Communication > 2)MS > scroll
to select and define the options for the selected monitoring station (1—3).

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4.13 Defining Follow-Me Destinations
The WiComm Pro can notify end users of various system events. Reporting can be
done directly from the WiComm Pro to the end user by SMS (up to 16). Reporting
can also be by Email or Push Notification from the main unit or using the RISCO
Cloud. When using the Cloud, the number is unlimited.
 To define Follow Me Report:
 Use to return to 4) Communication > 4)Follow Me > 1)Define FM
> FM destination index number (for example, Follow Me 01) > >
then select and configure the following:
1) Report Type: Select channel: SMS, or Email. (Reporting events by email can
be established directly from the panel or from the RISCO Cloud).
2) Events: Select the event notifications that will be sent. Use to toggle
between Y/N for each option, and then press to confirm:
 Alarms > Intruder Alarm, Fire Alarm, Emergency Alarm, Panic Alarm,
Tamper Alarm, Duress Alarm, No Movement
 Arm/Disarm > Arm, Disarm, Parent Control
 Troubles > False Code, Main Low Battery, WL Low Battery, Jamming,
WL Lost, AC Off, IP Network
 GSM > GSM Trouble, SIM Trouble, SIM Expire, SIM Credit
 Environmental > Gas Alert, Flood Alert, CO Alert, High Temp, Low
Temp, Technical
 Miscellaneous > Zone Bypass, Periodic Test, Remote Prog., Comm Info
3) Restore Events: Select the “restored” events that will be sent (for same event
types listed above – Alarms, Troubles, GSM, and Environmental).
4) Remote Ctrl: Define the SMS remote user operation (as either Y or N) which
is performed on the WiComm Pro:
 Remote Listen
 Remote Program