16.
TROUBLESHOOTING / FREQUENTLY ASKED QUESTIONS
WHY DO I GET LOW-LEVEL BACKGROUND
NOISE WHEN RECORDING ON MY CAMERA?
A low level background noise in your recordings is usually caused by
Automatic Gain Control function (or AGC) on the camera.
This occurs when the camera cannot sense an audio input signal
and automatically increases the gain (or level) of the audio input.
When it is increased to the level that the noise floor in the camera
microphone amplifier becomes audible, the low level sound will be
present in your recording.
The Automatic Gain Control can be disabled on some camera
models. This may sometimes require a firmware update to your
camera. Please check with your camera manual or manufacturer for
more information.
You can help combat this issue by engaging the +20dB level boost
switch on your VideoMic Pro. This will increase the audio signal so
that the camera is able to recognise a significant input level and
reduce usage of Automatic Gain Control.
MY MICROPHONE DOESN’T FIT INTO THE
SHOE MOUNT ON MY CAMERA
The RØDE cold shoe adaptor is a standard size adaptor, also known
as a universal shoe mount. This standard shoe is suitable for the
majority of camera attachments.
If your camera has a different, or custom adaptor, there are usually
converters available, which can be used to connect your camera to
accessories that use the universal shoe. Please contact your camera
manufacturer for information on the available converters for your
camera model.
WHY CAN I HEAR A RATTLING NOISE
FROM THE MICROPHONE WHEN IT IS
MOVED / SHAKEN?
After a long period of use, the screw that fastens the camera shoe
mount to the base of the VideoMic Pro may need to be tightened.
A slight rattling noise when the VideoMic Pro is moved is an indicator
the screw requires tightening. The screw is located inside the 3/8”
thread mount cavity on the base of the shoe mount.
Simply use a Phillips head screwdriver to tighten the screw.
If the screw on the base of the camera shoe mount is secure, make
sure that the camera shoe fastening ring is screwed all the way down
(Refer to page 7) and that battery cover is correctly installed.
(Refer to page 6)
WHY DID RØDE USE A THIN CABLE ON MY
VIDEOMIC PRO?
The VideoMic Pro has been designed with an ultra light, multi strand
shielded dual core cable. This allows for far lower handling noise
transference when compared to older style, thicker cables used in
many video microphones currently on the market. The VideoMic Pro
cable is incredibly strong and is rated to several thousand flex cycles,
ensuring it will last a very long time.
Of course, the VideoMic Pro also comes with our industry leading
10 year warranty, ensuring complete peace of mind that your
microphone is built to last.