Roland VersaSTUDIO BN-20A User manual
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using this product.
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http://www.rolanddg.com/
Copyright © 2021 Roland DG Corporation
The Basics ................................................................................................ 5
Basic Information ...................................................................................................... 6
Introduction ......................................................................................................................... 7
Part Names .................................................................................................................... 7
Roland BN-20A System Configuration...................................................................................... 9
How to Open the BN-20 Driver's Printing Preferences Screen...............................................................10
How to Open the Utility Window / Exit the Utility ...........................................................................11
How to Open the Utility Window..........................................................................................11
Starting from the Windows start menu ..................................................................................11
How to Exit the Utility......................................................................................................11
How to Start the VersaWorks.....................................................................................................12
How to Open the BN-20 Driver / VersaWorks Help ...........................................................................13
BN-20 driver ..................................................................................................................13
VersaWorks ...................................................................................................................13
About the Media Used.............................................................................................................15
Types of Media ...............................................................................................................15
Usable Media .................................................................................................................15
Four Different Output Methods ..................................................................................................16
Important Points During Use ...............................................................................................16
Basic Operations....................................................................................................... 17
Switching Power On and Off .....................................................................................................18
Precautions When Operating the Power Supply.........................................................................18
Switching the Power On ....................................................................................................18
Switching the Power Off (Sub-power Off) ...............................................................................19
About Sleep Mode (Power-Saving Mode) .................................................................................19
Printing ..............................................................................................................................20
Step 1: Loading Media .....................................................................................................20
Step 2: Bidirectional Adjustment ........................................................................................27
Step 3: Printing Tests and Normal Cleaning ............................................................................29
Step 4: Calibrate Sheet Feeding Amount ...............................................................................31
Step 5: Starting Print Output .............................................................................................32
About the Output-Start Location ................................................................................................33
Stopping Print Output .............................................................................................................34
To stop output on the printer side........................................................................................34
Canceling Output from the Computer....................................................................................34
Fully Utilizing the Machine.......................................................................... 36
Optimizing the Output Quality ...................................................................................... 37
Cutting / Printing and Cutting ...................................................................................................38
Adjusting cutting ............................................................................................................38
Accurately Adjusting the Cutting-in Amount............................................................................40
Adjusting printing and cutting.............................................................................................41
Creating Data for Cutting / Printing and Cutting .......................................................................42
Cautionary note on making output with cutting........................................................................45
Performing Printing and Cutting Separately ...................................................................................46
To Perform Printing and Cutting Separately.............................................................................46
Media Sizes Allowing Automatic Crop Mark Detection .................................................................46
Printing with Crop Marks ...................................................................................................47
Aligning Automatically and Cutting.......................................................................................49
Crop Cut Adjustment .......................................................................................................51
Utility : Other Function...........................................................................................................52
Performing Various Adjustments Through a Sequence of Operations ...............................................52
Contents
1
Setting of Dry Time .........................................................................................................53
Resetting All Adjustments to Factory Default Values ..................................................................55
Maintenance ........................................................................................... 56
Introduction............................................................................................................ 57
Important Notes on Handling and Use ..........................................................................................58
Automatic Maintenance Function: Points to Note ......................................................................58
Maintenance Schedule ......................................................................................................58
When Not in Use for a Prolonged Period .................................................................................58
Checking Ink Levels and Replacing ..............................................................................................60
Checking Ink Levels .........................................................................................................60
How to Replace Ink Cartridges ............................................................................................61
Regular Maintenance ................................................................................................. 62
Daily Maintenance .................................................................................................................63
Maintenance of Ink Cartridges.............................................................................................63
Cleaning.......................................................................................................................63
Replacing the Waste Cartridge ............................................................................................64
Care and Maintenance of the Print Heads ...............................................................................66
Periodical Cleaning Maintenance ................................................................................................67
About Periodical Cleaning Menus .........................................................................................67
Medium and Powerful Cleaning............................................................................................68
Manual Cleaning....................................................................................................................70
When Manual Cleaning Is Necessary ......................................................................................70
Manual Cleaning Method ...................................................................................................71
Replacing Consumable Parts......................................................................................... 73
Replacing Parts for Maintenance ................................................................................................74
Replacing the Wiper.........................................................................................................74
Replacing the Felt Wiper ...................................................................................................75
Replacing the Cutter Blade ................................................................................................76
Troubleshooting Methods............................................................................ 79
Output Quality Problems ............................................................................................. 80
Printed results are coarse or contain horizontal stripes .....................................................................81
Do the print heads show nozzle clogging? ...............................................................................81
Have you carried out[Calibrate Sheet Feeding] ? .....................................................................81
Have you carried out [Bidirectional adjustment] ? ...................................................................81
Is the temperature of the room too low? ................................................................................81
Is the printer installed in a level and stable location?.................................................................81
Is the printer installed in a location out of direct sunlight? ..........................................................81
Is the media loaded and set up correctly?...............................................................................81
Colors are unstable or uneven ...................................................................................................82
Did you shake the ink cartridges gently before installing them?.....................................................82
Is the media wrinkled?......................................................................................................82
Is the printer installed in a level and stable location?.................................................................82
Is the printer being used in a location subject to severe changes in the operating environment? .............82
The media becomes soiled when printed ......................................................................................83
Are the print heads dirty? ..................................................................................................83
Cutting is misaligned or skewed.................................................................................................84
Is the media loaded and set up correctly?...............................................................................84
Are the settings for the cutting conditions appropriate?..............................................................84
Is the length of output too long?..........................................................................................84
Are you using media that exhibits large expansion and contraction? ...............................................84
The printed surface is damaged when cutting ................................................................................85
Does the tip of the blade holder cap scrap the printed surface? ....................................................85
Contents
2
Media Feed Problems ................................................................................................. 86
The Media Jams ....................................................................................................................87
Is the media warped or wrinkled? ........................................................................................87
Media Wrinkles or Shrinks ........................................................................................................88
Is the media loaded and set up straight and securely? ................................................................88
Was loaded media allowed to stand for some time? ...................................................................88
Was the media loaded while the heater was hot? ......................................................................88
Is the temperature of room too low?.....................................................................................88
Is the humidity of the room too high?....................................................................................88
Is the using media deflected? .............................................................................................88
Media Feed Is Not Straight .......................................................................................................89
Is the media loaded and set up straight and securely? ................................................................89
Media Feed Is Not Smooth ........................................................................................................90
Do the media strike some other object? .................................................................................90
Is the media too thick? .....................................................................................................90
Are the grit rollers dirty?...................................................................................................90
Machine Problems ..................................................................................................... 91
The Print Heads Stop Moving.....................................................................................................92
What to Do First .............................................................................................................92
If the print-head carriage move to the standby ........................................................................92
The Printer Unit Doesn't Run .....................................................................................................94
Is the power switched on?..................................................................................................94
Does the [POWER] key stay steadily lighted? ...........................................................................94
Is the [POWER] key flashing? ..............................................................................................94
Is the cover open? ...........................................................................................................94
Has ink run out?..............................................................................................................94
Is a message displayed on the Utility icon in the task tray or in the Utility window? ............................94
Is the cable connected? ....................................................................................................94
Is the driver installed correctly? ..........................................................................................94
Are two or more machines connected to a single computer? ........................................................95
Is the temperature of the room too low? ................................................................................95
Did you forcibly remove any detachable external storage device connected by USB? ...........................95
Driver Problems ....................................................................................................... 96
Installation is impossible .........................................................................................................97
Windows 10...................................................................................................................97
Windows 8.1..................................................................................................................97
Uninstalling the Driver ............................................................................................................99
Windows 10...................................................................................................................99
Windows 8.1..................................................................................................................99
Important Notes When Performing Output from General Application .......................................100
Important Notes When Performing Output from Adobe Illustrator....................................................... 101
Important Notes When Performing Output from CorelDRAW.............................................................. 102
Handling Messages and Error Messages ...........................................................................103
Messages .......................................................................................................................... 104
[XX ink : Shake the cartridge well] ................................................................................... 104
[The Waste cartridge is full.]........................................................................................... 104
[Replace the wiper.] ..................................................................................................... 104
[Replace the felt wiper.] ................................................................................................ 104
[The connection to the printer has been released.] .............................................................. 104
[Clean the printer manually.] .......................................................................................... 104
Error Messages.................................................................................................................... 105
[The pinch roller position is incorrect.] ............................................................................. 105
[Crop marks could not be printed. Output will be canceled.] .................................................. 105
Contents
3
[Crop mark detection could not be started.] / [Crop marks were not found. Output will be canceled.] ...
......................................................................................................................... 105
[The operation has been stopped to prevent the print heads from drying out. Turn the printer off.]. 105
[Motor error] .............................................................................................................. 105
[Waste cartridge is estimated to be full] ............................................................................ 106
[Temperature error] ..................................................................................................... 106
[Cover open error.] ...................................................................................................... 106
[Sheet setup error]....................................................................................................... 106
[Data error] ................................................................................................................ 106
[Ink has run out.] ......................................................................................................... 106
[Pinch lever was returned.] ............................................................................................ 106
[No sheet is present.].................................................................................................... 107
[Printing cannot continue because the end of the sheet was detected. Printing will be canceled.] ... 107
[ServiceCall No**] ........................................................................................................ 107
[Ink Cartridge error : *** ink cartridge ] ............................................................................. 107
[BN-20 Utility is already running.] .................................................................................... 107
[The cleaning liquid cartridge is empty. Replace the cleaning liquid cartridge with a new one.] ....... 107
Appendix...............................................................................................108
Operations When Moving the Unit .................................................................................109
Preparing to Move the Machine ................................................................................................ 110
Procedures from Preparing to Move Through Reinstalling ................................................................. 111
Main Specifications ..................................................................................................112
Printing Area...................................................................................................................... 113
Maximum Area ............................................................................................................. 113
Maximum Area When Using Crop Marks ................................................................................ 114
About the Blade.................................................................................................................. 115
Dimensional Drawing ............................................................................................................ 116
Specifications..................................................................................................................... 117
Contents
4
The Basics
5
Basic Information
Introduction .............................................................................................. 7
Part Names ......................................................................................... 7
Roland BN-20A System Configuration .......................................................... 9
How to Open the BN-20 Driver's Printing Preferences Screen ...................................10
How to Open the Utility Window / Exit the Utility................................................11
How to Open the Utility Window ..............................................................11
Starting from the Windows start menu .......................................................11
How to Exit the Utility ..........................................................................11
How to Start the VersaWorks .........................................................................12
How to Open the BN-20 Driver / VersaWorks Help ................................................13
BN-20 driver.......................................................................................13
VersaWorks ........................................................................................13
About the Media Used .................................................................................15
Types of Media ....................................................................................15
Usable Media......................................................................................15
Four Different Output Methods.......................................................................16
Important Points During Use....................................................................16
6 Basic Information
Part Names
Front
No. Name Function overview
Maintenance cover Remove when performing manual head cleaning.
P. 70 "Manual Cleaning"
Front cover Open the cover to load media; in general use, always keep the
cover closed.
Print-head carriage The print heads and blade are inside this section.
[POWER] key This switches the printer on and off.
Cartridge slots Location to install ink cartridges.
Pinch roller When you move the loading lever to the front of the machine,
the media is pinched. The right pinch roller is fixed in place.
Platen This is the path over which the media passes. A print heater
that helps fix the ink are built in.
Media clamps These keep the media from coming loose and prevent fuzz on
the cut edge of the media from touching the print heads.
Blade protector This protects the tip of the blade during cutting.
Grit rollers These rollers feed out media toward the front of the machine.
Introduction
Basic Information 7
Rear
No. Name Function overview
Loading lever You operate this when you load media.
USB connector -
Main power switch -
Power-cord connector -
Left media guide Use this guide when loading media. This guide is on the "Left"
when viewing the printer from the front.
Right media guide Use this guide when loading media. The guide is on the "Right"
when viewing the printer from the front.
Discharged fluid cartridge -
Introduction
8 Basic Information
Roland BN-20A System Configuration
"VersaWorks 6" is written as "VersaWorks" in this manual.
System Configuration
Output is available in the following combinations.
• Commercial application software + BN-20 driver
• Commercial application software + VersaWorks + BN-20 driver
MEMO
When you use VersaWorks, the BN-20 driver's Printing Preferences become invalid.
Commercially available
application software
Verified application software
• Adobe Illustrator : after CS6
• CorelDRAW : after X3
VersaWorks This is a software RIP (Raster Image Processor).
For more information, see "VersaWorks Installation Guide."
BN-20 Driver
Driver software that is needed to output printing data from a computer to the ma-
chine.
It is also used to set the printing preferences in the case that you use commercial
application software.
Utility
This is the necessary software to operate this machine. The major functions are
shown below:
• Display of messages and error messages
• Adjustment function
• Management of ink remaining amount
• Maintenance function
RELATED LINKS
・ P. 10 "How to Open the BN-20 Driver's Printing Preferences Screen"
・ P. 13 "How to Open the BN-20 Driver / VersaWorks Help"
・ P. 11 "How to Open the Utility Window / Exit the Utility"
・ VersaWorks Installation Guide
Introduction
Basic Information 9
Procedure
1. Open [View devices and printers].
• Windows 10
From the start menu, click [Windows System]>[Control Panel]>[View devices and print-
ers].
• Windows 8.1
a. Click [Desk top].
b. Move the mouse to the lower right corner to display Charm and click [Settings].
c. Click [Control Panel]>[View devices and printers].
2. Right-click the [Roland BN-20] icon, and then click Printing Preferences.
The BN-20 driver's Printing Preferences screen opens.
How to Open the BN-20 Driver's Printing Prefer-
ences Screen
10 Basic Information
How to Open the Utility Window
Click the Utility icon on the task tray. (Or, right-click the , and then click [View/Hide].)
The Utility window is displayed.
MEMO
Utility is resident software
Utility is “resident software” that is always running. To hide the window, click at the upper right of the win-
dow or click [Close]; Utility will not terminate.
If is not displayed on the task tray, start Utility from the Windows start menu.
Starting from the Windows start menu
Windows 10
From the start menu, click [BN-20 Utility for Windows]>[BN-20 Utility for Windows].
Windows 8.1
1. Click on the [Start] screen.
2. From the [Apps] screen, click [BN-20 Utility for Windows]>[BN-20 Utility for Windows].
How to Exit the Utility
Right-click the (Utility icon) in the task tray, and then click [End]. The Utility screen closes.
How to Open the Utility Window / Exit the Utility
Basic Information 11
BN-20 driver
Open the BN-20 driver's Printing Preferences screen, and then click [Help].
RELATED LINKS
・ P. 10 "How to Open the BN-20 Driver's Printing Preferences Screen"
VersaWorks
Start VersaWorks, and then click [Help]>[Show Help] from the menu.
Windows 10
From the start menu, click [VersaWorks]>[VersaWorks Help].
Windows 8.1
1. Click on the [Start] screen.
2. From the [Apps] screen, click [VersaWorks]>[VersaWorks Help].
How to Open the BN-20 Driver / VersaWorks Help
Basic Information 13
Types of Media
This Master Guide uses the word “media” to mean sheets used for output. Media used with this ma-
chine are broadly classified into two types:
• Roll media: Media wound onto a paper tube
• Sheet media: Any media that is not wound on to a paper tube, e.g. standard size paper sheets
For both roll and sheet media, different types of paper can be selected according to the purpose. For
details contact your media supplier. Media can also be purchased from the Roland DG Corp. website.
RELATED LINKS
・ http://www.rolanddg.com/
Usable Media
Some media are not suitable for use with this machine. When selecting media, always conduct a test
and confirm the output quality meets your requirements.
Size
Usable Media
Width*1 • 150 to 170 mm (5.9 to 6.7 inch)
• 200 to 235 mm (7.9 to 9.3 inch)
• 287 to 322 mm (11.3 to 12.7 inch)
• 348 to 383 mm (13.7 to 15.1 inch)
• 393 to 429 mm (15.5 to 16.9 inch)
• 439 to 474 mm (17.3 to 18.7 inch)
• 487 to 515 mm (19.2 to 20.3 inch)
Cuttable media thickness*1 0.22 mm (depending on the media composition)
Maximum media thickness including any
backing paper or release paper*1
For printing only: 1.0 mm
For cutting: 0.4 mm
Roll outer diameter 150 mm
Paper tube (core) inner diameter 76.2 mm (3 in.) or 50.8 mm (2 in.)
*1 For both roll media and sheet media
Maximum roll weight
6 kg
Other conditions
The following media cannot be used.
• Roll media with inner start section glued to the paper tube (core)
• Heavily warped or curled media
• Media that cannot withstand the heat generated by the media heating system
• Media with a bent or crushed paper tube (core)
• Media that bends under its own weight when loaded
• Media with a bent roll
• Media that is rolled unevenly
About the Media Used
Basic Information 15
The following four output methods are available for this machine.
Printing (Only) Printing by using ink. It is also called "Printing Only" as well to distinguish from "Printing and
Cutting."
Cutting (Only) Cutting by using cutter such as for cutting seal. It is also called "Cutting Only" as well to distin-
guish from "Printing and Cutting."
Printing and Cutting
Printing method which performs printing followed by cutting. If sending output data which
contains both printing and cutting information to the printer, cutting operation starts after
printing finishes.
Crop Cut
Outputting method using "Crop Marks" to align printing and cutting result. In a case such as "re-
moving the printed media and performing lamination, and then reloading it and performing
cutting," align them using the crop marks and perform cutting.
Important Points During Use
Use the machine periodically
We recommend using the machine at least once a week. If left unused for a long period of time, the
ink may settle, resulting in unstable discharge (and nozzle clogging). Any dry ink will need to be dis-
charged.
Four Different Output Methods
16 Basic Information
Basic Operations
Switching Power On and Off ..........................................................................18
Precautions When Operating the Power Supply .............................................18
Switching the Power On .........................................................................18
Switching the Power Off (Sub-power Off) ....................................................19
About Sleep Mode (Power-Saving Mode) ......................................................19
Printing...................................................................................................20
Step 1: Loading Media ..........................................................................20
Step 2: Bidirectional Adjustment .............................................................27
Step 3: Printing Tests and Normal Cleaning .................................................29
Step 4: Calibrate Sheet Feeding Amount ....................................................31
Step 5: Starting Print Output ..................................................................32
About the Output-Start Location.....................................................................33
Stopping Print Output..................................................................................34
To stop output on the printer side.............................................................34
Canceling Output from the Computer ........................................................34
Basic Operations 17
Precautions When Operating the Power Supply
IMPORTANT
Make sure that the main power is on at all times
Never switch the main power off. Continuous power on allows the automatic maintenance function to work periodi-
cally. Failure to ensure automatic maintenance will result in a malfunction of the machine, such as damaged print
heads.
During operation, never unplug or switch the main power off.
During operation, if the main power is switched off, or unplugged, the print heads may be damaged. The sub power
switch must always be turned off before the main power is switched off. To turn off the sub power switch, press and
hold down the [POWER] key. If accidentally the main power is switched off, immediately switch the main power and
sub power ([POWER] key) back on again.
Switching the Power On
WARNING When output is not being performed, remove any loaded media or switch off
the sub power.
The continued application of heat at a single location may cause the release of toxic gases
from the media or pose a fire hazard.
Procedure
1. Close the front cover.
2. Switch the main power on.
3. Press the [POWER] key.
When the [POWER] key indicator changes from flashing to steady, startup is completed.
Switching Power On and Off
18 Basic Operations
Switching the Power Off (Sub-power Off)
Procedure
1. When output is completed, press and hold down the [POWER] key for one second or more.
When the [POWER] key light is off, the power is off.
2. Push the loading lever backward.
Even if you are not going to switch the power off when the machine is not in use, make sure
the loading lever is moved to the rear.
About Sleep Mode (Power-Saving Mode)
The machine has a power-saving function; after about 30 minutes of non-use the machine automatical-
ly changes to the lower power consumption sleep mode. In the sleep mode, the [POWER] key slowly
flashes on and off. When you next operate the [POWER] key or send print data from a computer to the
machine with media loaded, the machine returns to the regular mode.
Switching Power On and Off
Basic Operations 19
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