Rongta technology Rp311 User manual

RN

TA

User

Manual

RP311

LABEL

PRINTER

Rongta

Technology

(Xiamen)

Group

Co.,

Ltd.

Contents

I.

Product

Introduction.

.............

...

2

1.1

8afetyWarnings.

.

...

2

1.2MainFeatures

...........ooooiiiiiii

2

Il.

Safety

Instructions

I1l.

Appearance

and

Components

.

IV.

Technical

Parameters

4.1

Printing

Parameters..............

...

5

V.

Installation

and

Operation

of

Printer

..............................

6

5.1

PrinterUnpacking.

......

...

6

5.2

Connecting

the

Printer

..

5.3

Folded

Paper

Loading

..

5.4

Handlingof

PaperJam..............

...

9

5.5

Bluetooth

Pairing

and

Printing..............................

10

5.6

Use

Bluetooth

Interface

for

Printing.........................

10

VI.

The

Switch,

Key

and

Indicator

Light

of

Printer

. .

6.1

Precautions

for

Power

Switch.

6.2

Keys

and

Indicators

VII.

Printer

Test.

7.1

Print

Self-Test

Page

.

..

7.2

Print

with

the

Windows

Driver

.

7.3LabelLlearning.....

..o

VIII.

Cleaningthe

Printer........................ooiiiiin

14

8.1

Cleaning

the

Printer

Head

.

8.2

Cleaning

the

Sensor

..

8.3

Cleaning

the

Printing

Rubber

Roller.

IX.

Troubleshooting.

...

Copyright

@

Rongta

Technology

(Xiamen)

Group

Co..

Ltd.

Al

Rights

Reserved

I.

Product

Introduction

Thank

you

for

purchasing

the

label

printer

produced

by

our

company.

This

label

printer

provides

you

with

safe,

reliable

and

efficient

printing

quality

at

a

reasonable

economic

price.

At

the

same

time,

Printer

is

widely

used

in

supermarkets,

Catering

industry,

clothing

industry,

warehousing

industry,

etc.due

to

its

super

functions

and

easy

operation.

1.1

Safety

Warnings

A\

Warning:

Do

not

touch

the

paper

cutting

knife

or

paper-tearing

knife

of

the

printer.

A

Warning:

The

print

head

is a

heating

component.

Do

not

touch

the

print

head

and

its

surrounding

components

when

the

printer

is

still

warm

in

temperature.

A\

Warning:

Do

not

touch

the

surface

of

the

thermal

print

head

and

connectors,

to

avoid

electrostatic

damage

to

the

print

head.

1.2

Main

Features

High

printing

quality

Low

noise

The

attractive

appearance

Reasonable

structure,

simple

use

and

maintenance

Intelligent

detection

and

positioning

Auto

feed

and

retreat

paper

Simple

operation

Label

off

intelligent

handling

function

Fast

printing,

saving

time

oo

odoooodd

Superior

heat

dissipation,

can

handle

heavy

printing

workload

Il.

Safety

Instructions

Before

operating

and

using

the

printer,

please

carefully

read

the

following

items

and

strictly

observe

the

use

rules.

@

Please

install

the

printer

on

a

stable

surface

to

avoid

printer

suffered from any

vibration

and

shocks.

@

Do

not

use

and

store

the

printer

in

places

with

high

temperature,

high

humidity

and

high

pollution.

©

Connect

the

printer's

power

adapter

to

an

appropriate

grounding

socket.

Avoid

using

the

same

socket

with

large

motors

or

other

equipment

that

may

cause

voltage

fluctuation

of

power

supply.

©

Keep

water

or

conductive

materials

(such

as

metal)

out

of

the

printer.

Once

it

occurs,

Power

should

be

turned

off

immediately.

©

Never

use

the

printer

without

paper,

otherwise

it

will

seriously

damage

the

printing

rubber

roller

and

thermal

head.

®

Unplug

the

product

from

the

power

outlet

if

the

printer

is

idle

for

a

long

time.

@

Do

notdisassemble

or

modify

the

product

personally.

@ Use

only

the

power

adapter

specified

in

this

instruction.

©

Inorder

to

ensure

the

printing

quality

and

prolong

the

service

life

of

the

product,

it

is

recommended

to

use

the

recommended

or

equivalent

thermal

printing

paper.

@

Do

not

plug/unplug

the

product

with

the

product

powered

on.

When

plugging

and

unplugging

the

printer

power

cord,

please

hold

the

arrow

position

of

the

printer

power

connector

with

your hand,

not the

cord

of

the

printer

power

cord.

@

Please

keep

this

manual

for

the

future

use and

reference.

Ill.

Appearance

and

Components

[J

Front

View

1

Rear

View

R

-+---4

Extornal

paper

ol

feed

port

+

FEED

Bution

(STATUS

Indicstor)

Power

Switch

-

i -

Power

nterface

-1+

Top

cover

opening

button

et

Top

cover

opening

button

[

Inside

View

<eeeeat

Printhoad

-+

Top

cover

bracket

lock

Application

Field

®

Cashier

system

of

supermarkets

®

Cashier

system

of

Catering

industry,

®

Cashier

system

of

clothing

industry

®

Cashier

system

of

warehousing

industry

IV.

Technical

Parameters

4.1

Printing

Parameters

Priningmetnod

|

Thermalfn

printer

Paperloading

method

|

Easy

paper

loading/auto

paper

feeding

Prining

speed

|

180mm/s

Printingpaperwidth

|

40-85mm

Effectiveresolution

|

203dpi

Thicknessofpiniogpaper

|

0.05-0.18mm

Charactersize

|

ASCI

FontA:

12424 ASCII

Font

B:

917

Chinese

character

26x24

Interface

type

|

USB

Print

character

ASC

characterset

|

12«24

dot,

1.25

(width)X3.00

(heightymm

National

Standard

Class

land

i

Chinese

|

24x24

dot,

3.00

(width)X3.00

(height)mm

Character

Font

Typeofbarcode

|

One-dimensional

code

:

Code

39,

39C.

125,

Code

93,

ITF25.

EAN128,

Code

128,

Codabar,

EAN-8,

EAN8#2,

EAN8#5.

EAN-13,

EAN13+2, EAN134S,

UPC-A,

UPCA+2.

UPCAS5.

UPC-E.

UPCE+2,

UPCE+5

MSIC.

ITF14,

EAN14,

CODET1,

POST

QR

code

:

QRCODE,

PDF417(optional)

Extended

charactertable

|

CP437,

KATAKANA,

CP850,CP852,CP858,

CP8S0,

CP863,

CP86S,

CPBE6WPC1250,

WPC1252

Power

supply

Power

adapler

|

DC

24V

5%

2.5

Environmental

requirements

Working

environment

|

Operating

temperature:

0~50°C,

Operating

humidity:

20~85%

Storage

environment

|

Storage

temperature:-20

~

70°C,

Storage

humidity:

5~95%(Except

paper

rols

)

Environmental

condi

Drive

|

WINXPIWINTAWINBWINIO

Print

command

|

TSPL/CPCL(optional)/ZPL(optional)

Gharacter

printing

|

It

supports

double

width and

double

height

printing

of

AN

K-

characters,

custom

characters

and

Chinese

characters:

adjusts

dot

patterns

of

character

spacing

for

prnting;

[

The

pictures

are

for

reference

only,

©

Remark:

The

interface

is

optional

or

customized,

please

subject

to

practicality

and

the

specific

interface

s

subject

to

the

actual

object.

V.

Installation

and

Operation

of

Printer

5.1

Printer

Unpacking

Check

the

parts:

Before

use,

make

sure

the

accessories

are

included

in

the

package(the

following

picture

is

an

example).

If

any

thing

is

missing,

contact

the

supplier

or

manufacturer.

The

specific

accessories

may

not

be

included

depending

on

the

printer

model.

Main

machine

Power

cord

USB

cable Quick

Installation

Guide

Label

printer:

1

set

Power

adapter:

1

pcs

Power

cord:

1

pcs

USB

cable:

1

pcs

Quick

installation

guide:

1

pcs

©

The

pictures

are

for

reference

only,

please

subject

to

practicality

5.2

Connecting

the

Printer

[_]

Connect

the

power

line

(1)

Confirm

that

the

power

switch

is

in

off (0)

state.

(2)

Connect

the

power

adapter

to

the

printer.

(3)

Connect

the

power

line

to

the

power

adapter.

(4)

Connect

the

other

end

of

the

power

line

to

a

nearby

socket.

Use

the

special

power

adapter

for

the

printer.

The

connection

diagram

is

as

follows:

o

T

o

&

|

=

°

|

[]

Connect

the

USB

cable

(1)

Connect

the

USB

cable

to

the

printer.

(2)

Connect

the

USB

cable

to

the

PC

host.

(3)

Turn

the

power

switch

to

on

(1)

state.

»

Connect

o

the

PC

host

7

PRINTER

5.3

Folded

Paper

Loading

(1)

Facing

the

back

of

the

machine,

hold

the

paper

guide

with

both

hands,

and

adjust

the

distance

between

the

left

and

right

guides

according

to

the

paper

size.

(2)

Insert

the

label

paper

into

the

paper

guide and

the

paper

will

be

fed

automatically.

/N

Note:

Please

ensure

that the

label

paper

is

fed

in

place,

and

a

part

of

label

paper

will

be

automatically

fed

out

from

the

paper

exit.

5.4

Handling

of

Paper

Jam

(1)

Facing

the

front

of

the

machine,

push

the

top

cover

opening

button

forward

with

both

hands

at

the

same

time.

(2)

Lift

the

cover

up.

(3)

Remove

the

jammed

paper

from

the

feed

channel,

and

replace

new

paper.

discard

the

wrinkled

paper.

(4)

After

the

jammed

paper

is

pulled

out,

normal

media

installation

can

be

performed.

5.5

Bluetooth

Pairing

and

Printing

(only

valid

for

printers

with

Bluetooth)

Bluetooth

printer

needs

to

be

paired

with

the

main

device

driving

the

printer

before

working,

and

the

pairing

process

is

initiated

by

the

main

device.

The

general

pairing

method

is

as

follows:

(1)

Turn

on

the

printer.

(2)

The

main

device

searches

for

external

Bluetooth

device.

(3)

If

there

are

multiple

external

Bluetooth

device,

select

the

printer

corresponding

to

BDA

address.

(see

self-test

page

for

details.)

(4)

Enter

the

initial

password

"0000"

or

"1234".

(5)

Complete

the

pairing.

Please

refer

to

the

Bluetooth

function

description

of

the

main

device

for

the

specific

pairing

method.When

pairing,

the

label

printer

with

Bluetooth

interface

must

be

on.

N\

Note:

During

pairing,

please

do

not

turn

on

multiple

printers

at

the

same

time,

otherwise

you

may

not

be

able

to

judge

which

printer

was

successfully

paired.

After

successful

pairing,

other

host

computers

can

still

be

paired

with

the

printer,

and

each

printer

can

be

paired

with

up

to

8

host

computers.

If

more

upper

computers

are

paired

with

printers,

the

host

computer

paired

with

the

printer

at

the

earliest

will

be

automatically

removed

from

the

pairing

list

by

the

printer.

At

this

time,

if

this

host

computer

needs

to

drive

the

printer

for

printing,

it

needs

to

be

paired

again.

(For

multi-connected

Bluetooth

only.)

5.6

Use

Bluetooth

Interface

for

Printing

(only

valid

for

the

printers

with

Bluetooth)

For

host

computers

with

virtual

Bluetooth

serial

ports

(such

as

mobile

phones

using

SMARTPHONE,

POCKET

PC,

PALM,

notebook

computer,

etc.),

after

successful

pairing,

printing

data

can

be

sent

to

the

printer

via

the

virtual

Bluetooth

serial

port

for

printing.

If

the

host

computer

does

not

have

a

virtual

Bluetooth

serial

port,

when

you

want

to

drive

the

printer

for

printing,

please

consult

the

supplier

of

the

host

computer.

10

PRINTER

VI.

The Switch,

Key

and

Indicator

Light

of

Printer

6.1

Precautions

for

power

switch/use

(1)

Turn

the

printer

power

switch

to

on

(1)

state,

and

the

printer

will

be

turned

on.

(2)

Turn

the

printer

power

switch

to

on

(O)

state,

and

the

printer

will

be

turned

off.

(3)

Turn

off the

printer

with

power

switch.

If

you

pull

the

power

plug

directly,

itis

easy

to

damage

the

internal

circuit

of

the

printer

and

cause

print

data

loss.

(4)

After

power-off,

wait

for

a

while

(not

more

than

5

seconds)

before

turning

on

the

printer

again

otherwise

it

is

likely

to

cause

a

failure.

(5)

Please

use

the

original

battery

of

this

machine,

otherwise

it

may

lead

low

print

quality

or

damage

to

the

printer.

I\

ttention:

Make

sure

the

power

supply

is

connected

before

turning

on the

printer.

6.2

Keys

and

Indicators

[

Function

description

of

buttons

Scenarios

Buton

operation

Corresponing

functions

Power

O

Press

and

hod

+

um

on

the

prtr

Pr

soest

page

Standby

Pross

and

hold

35

Enter

label

specifcation

learing

mode.

Open

the

cover Press

and

hold10

S

Restors

factory

settings

Standby

Pross

‘Automaticalyfeed

one

blank

label

sheet

Gontinuous

printing

process:

Pross

Pause

prining

Pause

prining

Press

Gontinue

prniing

[

Indicator

description

Indicator

satus

Status

deseription

Simple

Troubleshooting

The

green

indicator

s

always

on

|

Normal

standby

/

The

blus

indicator

flashes

RAM

detection

error

|

Contact

the

nearest

service

center

‘The

pink

indicator

is

always

on

|

Print

head

s

overheating

|

Automatically

resume

work

after

the

printer

cools

down.

The

red

indicator

is

always

on

|

Upper

cover

s

ot

closad

|

Check

whather

the top

cover

s

properly

closed

The

red

indicator

lashes

No

paper

detected

Gheck

whether

paper

has

been

loaded

The

Yellow

indicatoris

aways

on |

Low

input

votage

Replace

the

power

adapter

Th

white

indicator

s

always

on

| Pause

printing

Press

FEED

button

to

pint

normally

Th

yallow

indicator

flashes

|

Paperjam

Openthe

cover

to

remove

the

jammed

paper

The

green

indicator

flashes

slowly|

Printer

is

working

/

1

PRINTER

VII.

Printer

Test

7.1

Print

Self-Test

Page

When

the

printer

is

initially

installed

or

there

are

any

problems

with

the

printer,

you can

run

self-test

program

to

confirm

the

following

status:

firmware

version,

printer

parameter

setting status,

print

quality,

and

information

of

external

devices,

etc.

After

confirming

that

there

is

no

problem

with

the

printer

after

the

self-test,

please

check

other

devices

or

software.

This

function

runs

independently

of

other

devices

or

software.

The

self-test

method

is

as

follows:

(1)

Confirm

that

the

printer

is

connected

to

power

supply

and

the

paper

roll

is

loaded

correctly.

(2)

Confirm

that

the

printer

is

turned

off

and

the top

cover

is

closed

in

place.

(3)

Press

and

hold

the

FEED

button,

then

press

the

POWER

button

to

turn

on

the

printer;

release

the

button

after

the

printer

is

turned

on.

7.2

Print

with

the

Window

Driver

(1)

To

install

Windows

driver,

please

refer

to

"Driver

Installation

Instruction”.

(2)

Set

the

"port"

of

the

Windows

driver

as

the

appropriate

interface

to

use.

Print

the

test

page

with

the

"Print

test

page"

function

of

Windows

driver.

12

7.3

Label

Learning

/N

Note:

In

the

following

cases,

the

user

can

perform

label

positioning

learning

so

that the

printer

can

better

position

the

label:

Install

and

use

the

printer

for

the

first

time.

First

use

of

printer

after

sensor

cleaning.

Reuse

the

printer

after

it

is

not

used

for

a

long

time.

Replace

with

a

new

type

of

paper

roll.

The

printer

cannot

recognize

the

mark

effectively

during

printing.

When

the

printer

is

ready,

press and

hold

the

FEED

button

for

3s

until

the

standby

status

indicator

flashes

twice,

release

the

button,

and

the

printer

will

start

learning

and

feed

paper.

If

the

printer

learns

under

continuous

paper

mode,

the

learning

is

invalid.

Users

can

also

complete

the

learning

through

the

printer

tool

software.

(refer

to

"Instruction

for

Printer

Setting

Tool".)

A

Note:

After

learning,

you

can

re-open

the

top

cover

and

place

the

blank

label

paper

just

fed

during

learning

back

for

printing

to

avoid

paper

waste.

13

Vlil.Cleaning

the

Printer

8.1

Cleaning

the

Printer

Head

Clean

the

print

head

when

one

of

the

following

conditions

occurs

to

the

printer:

(1)

Printing

is

not

clear.

(2)

A

vertical

column

of

the

printed

page

is

not

clear.

(3)

The paper

feeding

noise

is

high.

The

print

head

cleaning

steps

are

as

follows:

(1)

Turn

off

the

power

supply

of

the

printer,

,

open

the

upper

cover

and

remove

the

paper

if

exists.

(2)

If

printing

has

just

been

completed,

wait

for

the

print

head

to

cool

completely.

(3)

Clean

the

printer

head

with

a

soft

cotton

moistened

with

ethyl

alcohol.

(4)

After

waiting

for

absolute

ethyl

alcohol

to

volatilize

completely,

close

the

upper

cover

and

try

printing

again.

Print

Head

@+

“e-

%

Sensor

8.2

Cleaning

the

Sensor

Clean

the

paper

shortage

sensor

when

one

of

the

following

conditions

occurs

to

the

printer:

(1)

In

the

printing

process,

the

printer

occasionally

stops

printing

and

alarms

for

paper

shortage.

(2)

No

alarm

for

paper

shortage.

The

paper

shortage

sensor

cleaning

steps

are

as

follows:

(1)

Turn

off

the

power

supply

of

the

printer,

open

the

upper

cover,

and

remove

the

paper

if

there

is

any.

(2)

Wipe

off

the

dust

and

stain

on

the

sensor

surface

with

soft

cotton

cloth

(which

should

be

dried)

dipped

in

absolute

ethyl

alcohol.

(3)

After

waiting

for

absolute

ethyl

alcohol

to

volatilize

completely,

close

the

upper

cover

and

try

to

start

the

machine

again.

14

PRINTER

8.3

Cleaning

the

Printing

Rubber

Roller

When

one

of

the

following

conditions

occurs

to

the printer, the

printing

rubber

roller

should

be

cleaned:

(1)

Printing

is

not

clear.

(2)

A

vertical

column

of

the

printed

page

is

not

clear.

(3)

The paper

feeding

noise

is

high.

The

printing

Rubber

Rollers

cleaning

steps

are

as

follows:

(1)

Turn

off

the

power

of

the

printer

and

open

the

upper

cover.

(2)

Use

a

soft

cotton

cloth

(which

should

be

dried)

dipped

in

a

neutral

detergent

to

wipe

off

dust

and

stains

on

the

surface

of

the

printing

rubber

roller.

(3)

Close

the

upper

cover

after

the

cleaning

agent

is

completely

volatilized.

A

Attention:

(1)

The

power

supply

must

be

turned

off

during

the daily

maintenance

of

the

printer.

(2)

Do

not

touch

the

surface

of

the

print

head

with

hands

and metal

objects,

and

do

not

scratch

the

surface

of

the

print

head,

printing

rubber

roller

and

sensor

with

tweezers

and

other

tools.

(3)

The

organic

solvents

such

as

gasoline

and

acetone

shall

not

be

used.

(4)

Wait

until

absolute

ethyl

alcohol

is

completely

volatilized,

then

turn

on

the

power

supply

to

continue

printing.

15

PRINTER

IX.Troubleshooting

The

table

below

shows

common

problems

and solutions

for

operators.

If

you

have

followed

the

simple

troubleshooting

methods

but

the

printer

is

still

not

functioning

properly,

please

contact

the

customer

service

department

of

your

dealer

for

assistance.

Fault

Phenomenon

POWER

indicator

is

off

Cause

.

The

AC

plug

and

the

power

supply

plug

are

not

properly

connected

to

the

printer

socket.

b.The

printer

power

switch

s

not

on.

Solution

Check

the

power

connection

and

confirm

that

the

AC

plug

and

the

power

supply

plug

are

properly

connected

to

the

printer socket.

“Turn

on

the

printer.

Unable

to

print

‘The

communication

cable

is

not

properly

‘connected

to

the

printer

and

PC

host.

b.

Communication

interface

setting

error.

Print

status

error.

Reconnect

the

communication

cable.

Incomplete

print

content

.

The

paper

is

not

centered.

Label

size

setting

is

incorrect

Adjust

the

paper

position.

Set

the

correct

label

size.

Incorrect

positioning

a.

Label

learning

is

not

performed.

‘Seam

label

detection

photocoupler

is

offset.

Wrong

mode

selected.

Label

learning

is

performed,

Open

the

cover

to

confirm

whether

the

seam

Iabel

detection

component

s

offset.

For

black

label

paper,

move

the

seam

label

detection

component

according

to

the

black

label

position

s

that

the

detection

photocoupler

can

detect

the

black

label.

Label

papericontinuous

paper:

The

detection

photocoupler

must

be

in

the

paper

range.

Use

the

setting

tool

to

open

the

printer

information and confirm

whether

the

paper

typeis

the

same

as

the

paper

loaded

in

the

printer,

which

can

be

changed

by

using

the

setting

tool.

Poor

print

result

Paper

loading

efror.

Print

density/speed

satting

error.

Print

headirubber

roller

has

dust

or

adhesive

accumulation.

d.The

print

head

is

damaged.

o

Reload

the

paper.

Readjust

the

print

density/speed

of

printer

by

using

the

setting

tool

or

the

software.

Printing

density

can

be

coarsely

tuned

with

the

setting

tool

and

finely

tuned

with

the

driver.

Clean

the

print

head/rubber

roller.

(refer

to

8.1

"Cleaning

Print

Head"/8.2"

Cleaning Sensor'/8.3

"Cleaning

Printing

Rubber

Roller”of

the

Manual.)

Use

the

setting

tool

o

detect

bad

point

of

head

piece.

If

the

print

head

is

damaged,

please

contact

the

customer

service

depariment

of

your

dealer

for

repairs

16

Rongta

Technology

(Xiamen)

Group

Co.,

Ltd.

ADD:

No.88,

Tonghui

South

Road,

Tongan,

Xiamen,

China.

WEB:

www.rongtatech.com

TEL:

0086-592-5666129

FAX:0086-592-5659169

Rongta Technology RP311 User manual

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