Rose electronics CrystalLink USB3.1 Fiber Dual Port User manual

CrystalLink USB3.
1 Fiber Dual Port
USB3.
1 Fiber Optic 2-port Extender up to 5Gbps
Installation
and
Operation Manual
10707 Stancliff Road
Houston, Texas 77099
Phone: [phone]
[email protected]

LIMITED WARRANTY
Copyright Rose Electronics 2018. All rights reserved.
No part of this manual may be reproduced, stored in a retrieval system, or transcribed in any form or any means, electronic or mechanical, including photocopying and
recording, without the prior written permission of Rose Electronics.
manual-crystallink-usb3.1-fiber-dual-port-revb-2018-03-15
Rose Electronics®warrants the CrystalLink USB3.1 Fiber Dual Port Extender to be in good working order for
one year from the date of purchase from Rose Electronics or an authorized dealer. Should this product fail to
be in good working order at any time during this one-year warranty period, Rose Electronics will, at its option,
repair or replace the Unit as set forth below. Repair parts and replacement units will be either reconditioned or
new. All replaced parts become the property of Rose Electronics. This limited warranty does not include
service to repair damage to the Unit resulting from accident, disaster, abuse, or unauthorized modification of
the Unit, including static discharge and power surges.
Limited Warranty service may be obtained by delivering this unit during the one-year warranty period to Rose
Electronics or an authorized repair center providing a proof of purchase date. If this Unit is delivered by mail,
you agree to insure the Unit or assume the risk of loss or damage in transit, to prepay shipping charges to the
warranty service location, and to use the original shipping container or its equivalent. You must call for a return
authorization number first. Under no circumstances will a unit be accepted without a return authorization
number. Contact an authorized repair center or Rose Electronics for further information.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO A
PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE, AND NO WARRANTIES, WHETHER EXPRESS
OR IMPLIED, WILL APPLY AFTER THIS PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTIED ABOVE, YOUR SOLE
REMEDY SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE. IN NO EVENT WILL ROSE
ELECTRONICS BE LIABLE TO YOU FOR ANY DAMAGES INCLUDING ANY LOST PROFITS, LOST
SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR
THE INABILITY TO USE SUCH PRODUCT, EVEN IF ROSE ELECTRONICS OR AN AUTHORIZED DEALER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER
PARTY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH MAY VARY FROM STATE TO STATE.

DECLARATIONS OF CONFORMITY
This is to certify that, when installed and used according to the instructions in this manual, the units listed and
described here are shielded against the generation of radio interferences in accordance with the application of
Council Directives 2014/30/EU and 2014/30/EU, as well as these standards:
■EN 55022: 2010/AC:2011 (Class B)
■EN 55024:2010 + A1:2015
■EN 61000
This equipment has been found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at their own expense.
The product safety of the devices is proven by their compliance with the following standards:
■CAN/CSA-ICES-003 Issue 6
The manufacturer complies with the EU Directive 2012/19/EU on the prevention of waste electrical and
electronic equipment (WEEE). The device labels carry a respective marking.
These devices comply with Directive 2011/65/EU of the European Parliament and of the council of 8 June
2011 on the restriction of the use of certain hazardous substances in electrical and electronic equipment
(RoHS 2, RoHS II). The device labels carry a respective marking.

TABLE OF CONTENTS
Contents
Disclaimer 1
System Introduction 1
Features 1
Package Contents 2
Additional Items that may be required 2
CrystalLink USB3.1 Fiber Extender Models 3
Transmitter Unit 3
Receiver Unit 4
Installation 5
Preparing Your Site 5
Fiber Optic Link Cabling 5
Setting Up Your Computer 6
Connecting a USB3.1 Device 10
Installing the Receiver Unit 10
Installing the Transmitter Unit 10
Installing with Surface Cabling 10
Installing with Premise Cabling 10
Checking the Installation (for PC users) 11
Checking the Installation (for MAC users) 11
Checking the Installation (for Linux users) 12
Compatibility 12
Transmitter and Receiver Mounting Options 13
Troubleshooting 14
Safety 16
Maintenance and Repair 17
Technical Support 17
Figures
Figure 1. transmitter unit – LED’s and connectors 3
Figure 2. receiver unit – LED’s and connectors 4
Figure 3. CrystalLink USB3.1 cabling layout diagram 5
Figure 4. Changing Suspend Mode settings on a Windows PC 6
Figure 5. Changing Suspend Mode settings on a MAC computer 8
Figure 6. Changing Suspend Mode settings on a Linux computer 9
Figure 7. USB3.1 connector interface 10
Figure 8. Installation check for PC users 11
Figure 9. Installation check for MAC users 12
Figure 10. Chassis mounting options 13
Figure 11. Troubleshooting procedures 15
Appendices
Appendix A —Specifications 18

INTRODUCTION
CrystalLink USB3.1 Extender Manual 1
Disclaimer
While every precaution has been taken in the preparation of this manual, the manufacturer assumes no
responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting
from the use of the information contained herein. The manufacturer reserves the right to change the
specifications, functions, circuitry of the product, and manual content at any time without notice.
The manufacturer cannot accept liability for damages due to misuse of the product or other circumstances
outside the manufacturer’s control. The manufacturer will not be responsible for any loss, damage, or injury
arising directly or indirectly from the use of this product (See limited warranty).
System Introduction
Thank you for choosing the Rose Electronics CrystalLink USB3.1 fiber optic extender. This product enables
users to extend beyond the standard 10ft (3meter) cable distance limit for USB 3.1 peripheral devices. With the
CrystalLink USB3.1, certain USB3.1 devices can be located up to 100 meters from the computer.
The CrystalLink USB3.1 supports only USB3.1 devices. USB2.0 and USB1.1 devices will not function through
this extender.
The instructions in this manual assume a general knowledge of computer installation procedures, familiarity
with cabling requirements, and some familiarity with USB device operation.
Please note that previous documentation may have referred to this product as being USB 3.0 compliant. The
USB standards committee has renamed USB 3.0 to USB 3.1 gen 1. The names USB 3.0 and USB 3.1 gen 1
are synonymous. In keeping with the progression of the standards, we are following this convention.
Features
■Extends USB3.1 devices beyond the standard 10ft (3 meter) cable limit for USB3.1 peripherals, up to 330ft
(100m) over fiber optic cable
■Integrated 2-port hub provides support for 2 different USB3.1 peripherals in industrial environments
■Uses standard 50/125μm multimode fiber cable terminated with one duplex LC type connector
■Fiber cable ensures high-speed (up to 5Gbps) transmission, electrical isolation, high reliability, and
transmission security
■Secure USB device connection using USB and power locking connectors
■Works with AIA USB3 Vision™ compliant devices
■Plug-and-Play installation, no configuration, driver installation or set-up required
■Supports all major operating systems: Windows®, Mac OS X®, and Linux®
■The receiver unit requires a 24VDC power adapter (included). The transmitter unit is USB interface
powered

CrystalLink USB3.1 Extender Manual 2
Package Contents
The package contents consist of the following items:

CrystalLink USB3.1 transmitter and receiver units

One USB3.1 cable, 6ft (2.0m)

External power supply (remote unit only)

Power cable

User Manual
Unpacking.
The equipment comes with the standard parts shown in package content. Check and make sure they are
included and in good condition. If anything is missing, or damaged, contact your supplier immediately.
Additional Items that may be required

USB3.1 compatible computer (host computer) with a USB3.1 compliant operating system

USB3.1 compatible device

2-strand 50/125μm multimode (MMF) fiber optic cable with Duplex LC connectors

Mounting bracket for control desk, table-top or wall mount.
The mounting bracket may be ordered separately from Rose Electronics
All references to USB3.1 cables in this document refer to the maximum recommended distances for the cable type.
Maximum recommended cable distances should not be exceeded.

MODELS
CrystalLink USB3.1 Extender Manual 3
CrystalLink USB3.1 Fiber Extender Models
The CrystalLink USB3.1 fiber extender enables users to locate high-speed USB device(s) up to 330 feet (100
meters) from the computer.
Transmitter Unit
The transmitter connects to the host device using the supplied USB3.1 cable. Power for the transmitter unit is
provided by the host computer. Power and status LED’s are conveniently located on the front panel for user
reference.
Transmitter unit – front panel view
Transmitter unit – rear panel view
Item Type Description
1
Power ON Unit is powered correctly
Power OFF Unit is not powered or not powered correctly
2
Status blinking (1Hz) Waiting for connection to receiver
Status ON Transmitter and receiver are linked and operating normally
Status OFF Fault detected, power cycle required
3
Host ON SuperSpeed host detected on upstream facing port
Host OFF SuperSpeed host not detected
Host Blinking SuperSpeed host is suspended
4 USB3.1 Type B Port Used to connect the transmitter unit to the host computer. Port accepts
locking or non-locking USB 3.1 Type B connectors.
5 Link Port Extension link Duplex LC fiber optic transceiver port.
Figure 1. transmitter unit – LED’s and connectors
5
4
3
2
1

CrystalLink USB3.1 Extender Manual 4
Receiver Unit
The receiver unit has two USB3.1 Type-A ports for connecting up to two USB3.1 devices. The receiver is
powered directly by the included 24VDC power supply, delivering 900mA of current per USB port.
Receiver unit – front panel view
Receiver unit – rear panel view
Item Type Description
1 USB3.1 Type A Ports Used to connect USB 3.1 device(s) to the receiver unit.
Ports accept locking or non-locking USB 3.1 Type A connectors.
2 Power ON Unit is powered correctly
Power OFF Unit is not powered, or not powered correctly
3
Status Blinking Waiting for connection to transmitter
Status ON Transmitter and receiver are linked, and operating normally
Status OFF Fault detected, power cycle required
4
Host ON SuperSpeed host detected on upstream facing port
Host OFF SuperSpeed host not detected
Host Blinking SuperSpeed host is suspended
5 Power Port Connects to the locking AC power supply. Required on the receiver unit for
correct operation.
6 Link Port Extension link duplex transmitter LC fiber optic transceiver port.
Figure 2. receiver unit – LED’s and connectors
5
4
3
2
1
6
1

INSTALLATION
CrystalLink USB3.1 Extender Manual 5
Installation
Unpack the CrystalLink USB3.1 extender and check the contents of the package.
If the product is to be permanently mounted, first test the extension to confirm the system is working correctly
by using a short fiber optic link cable. Power on the USB3.1 device, then the receiver, followed by the PC.
Check to confirm the full operation of the USB3.1 device.
Once the extension has been verified, then attach the mounting brackets as required and proceed with the full
system installation.
CrystalLink USB3.1 – Cabling schematic
Figure 3. CrystalLink USB3.1 cabling layout diagram
Preparing Your Site
Before you can install the CrystalLink USB3.1 extender, you need to prepare your site:

Determine where the computer is to be located and set up the computer.

Determine where you want to locate the USB3.1 device(s).

Ensure fiber optic cabling is in place, prepared, properly terminated, and within the maximum distances
as defined for the cabling standard used.
Fiber Optic Link Cabling
The transmitter and receiver units are interconnected by multimode fiber optic cabling. This cabling must be:

50/125μm multimode fiber (MMF)

Terminated with Duplex LC connectors

CrystalLink USB3.1 Extender Manual 6
The following maximum distances are achievable depending on the application and cabling standard:

Using OM3 fiber optic cable, up to 330ft (100 meters) is achievable with USB 3.1 cameras, and up to
165ft (50 meters) for all other applications.

Using OM2 fiber optic cable, up to 50m is achievable for all applications.
These maximum distances include any fiber patch cords or patch panel interface.
Up to 165ft (50 meters) with USB3.1 storage type devices and up to 330ft (100 meters) is achievable when
using USB3.1 bulk traffic cameras. For Microsoft Kinect applications, please use the Rose USB3.1 active
extension cable.
If premise cabling will be used for the installation, then the distances provided above must be met when
measuring from Transmitter to Receiver, inclusive of the premise cabling and the patch cables. All cables must
meet the ratings specified. Patch cables must be terminated with Duplex LC connectors
Setting Up Your Computer
The CrystalLink USB3.1 does not support suspend modes of operation. As such, your computer should be
configured to not go into “suspend mode” or to “suspend” the USB ports.
To check the suspend mode settings on your computer:
Windows (7/8/8.1/10)
To disable “suspend” settings on your computer, please follow these steps:
Open Control Panel, then open Power Options:
Figure 4. Changing Suspend Mode settings on a Windows PC

CrystalLink USB3.1 Extender Manual 7
Click on “change plan settings”
Select “Never” for “put the computer to sleep” for all the configurations presented.
Expand USB settings, then expand USB selective suspend setting, then select Disabled

CrystalLink USB3.1 Extender Manual 8
MAC (OS-X)
To disable “suspend” settings on your computer, please follow these steps:
Open “System Preferences” and select “Energy Saver”.
For both Battery and Power Adapter power settings, move slider bar to “Never” for “Computer Sleep”
Figure 5. Changing Suspend Mode settings on a MAC computer

CrystalLink USB3.1 Extender Manual 9
Linux (Ubuntu 14.04)
To disable “suspend” settings on your computer, please follow these steps:
Edit “/etc/default/grub” as root.
Append “usbcore.autosuspend=-1 (without quotations) to the GRUB_CMDLINE_LINUX_DEFAULT Variable
Figure 6. Changing Suspend Mode settings on a Linux computer

CrystalLink USB3.1 Extender Manual 10
Connecting a USB3.1 Device
1. Install any software required to operate the USB device(s). Refer to the documentation for the USB
device(s), as required.
2. Connect the USB device to the device port on the receiver unit. If you are using a USB3.1 Vision
compliant locking USB cable, then you can use the locking knobs to lock the cable to the port on the
receiver unit.
3. Check that the device is detected and installed properly in the operating system.
Figure 7. USB3.1 connector interface
Installing the Receiver Unit
1. Place the receiver unit near the USB device(s).
2. Plug the power adapter into a suitable AC outlet.
3. Connect the power adapter to the receiver unit and twist the connector to lock the power connector into
the receiver unit.
Installing the Transmitter Unit
1. Place the transmitter unit near the computer.
2. Connect the fiber optic link cable to the transmitter and the receiver.
3. Install the supplied USB3.1 cable between the transmitter and a USB3.1 port on the host computer.
Installing with Surface Cabling
1. Plug one end of the fiber optic cabling (not included) into the link port on the transmitter unit.
2. Plug the other end of the fiber optic cabling into the link port on the receiver unit.
Installing with Premise Cabling
1. Plug one end of a fiber optic patch cord (not included) into the link port on the transmitter unit.
2. Plug the other end of the patch cord into the fiber optic information outlet near the host computer.
3. Plug one end of the 2nd fiber optic patch cord (not included) into the link port on the receiver unit.
4. Plug the other end of the 2nd patch cord into the fiber optic information outlet near the USB device.
The CrystalLink USB3.1 will not operate on a USB2.0 port or with a USB2.0 device; please ensure you
connect to a USB3.1 port. USB3.1 ports are blue and USB 2.0 ports are typically white or black.

CrystalLink USB3.1 Extender Manual 11
Checking the Installation (for PC users)
1. On the local and remote extender units, check that the Power, Status, and Host LEDs are on and solid.
2. If the Host or Status LEDs are permanently off, then the cabling between the local and remote extender
units may not be installed properly or is defective.
3. For Windows users, open Device Manager to confirm that the CrystalLink USB3.1 has installed
correctly.
4. Expand the entry for Universal Serial Bus controllers by clicking the [+] sign. If the CrystalLink USB3.1
has been installed correctly, you should find it listed as two [SuperSpeed Hubs], or [3.1 Hubs].
Figure 8. Installation check for PC users
Checking the Installation (for MAC users)
1. For Mac OS X users, open the System Profiler to confirm that the CrystalLink USB3.1 has installed
correctly.
2. In the left-hand column under Hardware, select “USB” and inspect the right-hand panel.
3. If the CrystalLink USB3.1 has been installed correctly, you should find it listed as a [Hub] under the
USB SuperSpeed Bus.

CrystalLink USB3.1 Extender Manual 12
Figure 9. Installation check for MAC users
Checking the Installation (for Linux users)
1. For Linux users, plug in a USB 3.1 device into the Remote Extender.
2. Open a terminal and run the [ lsusb ] command.
3. The extender should show up as a USB3.1 hub device with a Vendor ID of 0000h and Product ID of
0000h.
4. If the CrystalLink USB3.1 is not detected correctly or fails to detect, please consult the Troubleshooting
section in this guide.
Compatibility
The CrystalLink USB3.1 complies with USB3.1 specifications governing the design of USB devices. However,
Rose Electronics does not guarantee that all USB3.1 devices are compatible with the CrystalLink USB3.1, as
there are a number of different configurations that may impact the operation of USB3.1 devices over extended
distances.

CrystalLink USB3.1 Extender Manual 13
Transmitter and Receiver Mounting Options
The bottom of the chassis includes four convenient pre-drilled holes for optional mounting. Based on your
requirements, choose from two available mounting options:

USB Extender Mounting Kit (Purchased separately - USB Mounting Kit - Black)

USB Extender Direct Surface Mounting (Using your own M3 screws to your pre-drilled surface)
Option 1: CrystalLink USB3.1 Extender Mounting Bracket Kit
Contents:
2 mounting brackets
4 (M3) locking washers
4 (M3 x 5mm) Phillips screws
Mounting bracket installation guide (see diagram below)
1 kit is required to mount each transmitter chassis or receiver chassis
Using a Phillips screwdriver, fasten and secure the provided screws, locking washers and brackets into place.
Option 2: CrystalLink USB3.1 Extender Mounting Plate
The bottom of the enclosure features four pre-drilled holes for optional surface mounting with a spacing of
42.0mm x 77.0mm. Drill four holes into your surface and mount it using proper length M3 screws.
Note: Do not exceed a screw depth of 3/16” (4.7625mm) into the chassis or damage may occur
CrystalLink USB3.1 Mounting Bracket Illustration
CrystalLink USB3.1 Mounting Plate Holes
Figure 10. Chassis mounting options
Mounting plate
holes
Distance between
the mounting holes
is 1.653” x 3.13”
(42.0 x 77mm)

TROUBLESHOOTING
CrystalLink USB3.1 Extender Manual 14
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the order in which they should be
executed in most situations. If you are unable to resolve the problem after following these instructions, please
contact Technical Support for further assistance.
PROBLEM CAUSE SOLUTION
All LEDs on local extender are
off.
The local extender is not
receiving power from the USB
port.
Ensure that the USB connection between
the local extender and host computer is
properly installed.
Move the USB connector to another USB
port on the host computer.
All LEDs on local extender are
off.
The remote extender is not
receiving power from the AC
adapter.
Ensure that the AC power adapter is
properly connected to the remote extender.
Check that the AC adapter is connected to a
live source of electrical power.
Status LEDs on both the local
and remote extender units
are blinking.
There is no connection between
the local and remote extender
units.
The local extender is not
connected to a USB3.1 port.
The host computer does not
support USB3.1.
Ensure that the host computer supports
USB3.1, refer to your computer’s manual
for confirmation.
Ensure the remote extender is connected to
a USB3.1 port. The centre of the port
connector should be blue. Another color,
such as black usually indicates a USB2.0
port.
Ensure that a LC multimode fiber optic
cable is connected between the local and
remote extender units.
Connect a fiber optic patch cord between
the local and remote extender units.
Recheck operation of the system.
Host LED is blinking on one or
both units.
The computer went into
suspend, hibernate or sleep
mode.
The computer tried to suspend
the USB3.1 port that is
connected to the local extender.
Follow the steps in “Setting up your
computer” on to disable suspend modes on
your computer. Refer to your operating
system’s manual for additional instructions
if necessary.
Power cycle the remote extender and the
devices connected to the remote extender.
Power cycle the local and remote extender,
and the devices connected to the remote
extender.

CrystalLink USB3.1 Extender Manual 15
Host LED on
Transmitter/Receiver units are
off.
The host computer is not
powered on.
The transmitter unit is not
connected to the computer.
The transmitter unit is not
connected to a USB3.1 host
The CrystalLink USB3.1 is
malfunctioning.
Disconnect all USB devices from the
receiver unit.
Disconnect the transmitter unit from the
computer.
Disconnect the receiver unit from the AC
power adapter.
Reconnect the transmitter unit to the
computer.

Reconnect the receiver unit to the AC power
adapter.
In the Universal Serial Bus controllers
section of Device Manager, check that the
CrystalLink USB3.1 is recognized as two
“SuperSpeed Hubs or two 3.1 Hubs
It may be recognized as [SuperSpeed Hub],
or [3.1 Hub] or by other names, depending
on the operating system and driver
installed.
All LEDs on both the local and
remote extender units are on
but the USB device does not
operate correctly or is
detected as an “Unknown
Device” in the operating
system.
The USB device is
malfunctioning.
The computer does not
recognize the USB device.
The application software for
the device is not operating.
The extender is malfunctioning.
Disconnect the CrystalLink USB3.1 from the
computer.
Connect the USB device directly to the USB
port on the computer.
If the USB device does not operate properly
consult the user documentation for the
device.
Update your system BIOS, chipset, or USB
Host controller drivers from your
System/Mother board manufacturer’s
website.
If the USB device operates properly when
directly connected to the computer, connect
another device (of a different type) to the
CrystalLink USB3.1.
Connect the CrystalLink USB3.1 to the
computer.
If the second USB device does not operate,
the CrystalLink USB3.1 may be
malfunctioning. Contact Technical Support
for assistance.
If the second USB device does operate
properly, the first device may not be
compatible with the CrystalLink USB3.1.
There are issues with the
Microsoft Kinect and the
CrystalLink USB3.1.
This extender is not fully
compatible with the Kinect.
Consider using the Rose USB3.1 active
extension cable.
Figure 11. Troubleshooting procedures

SAFETY
CrystalLink USB3.1 Extender Manual 16
Safety
The CrystalLink USB3.1 extender, like all electronic equipment, should be used with care. To protect yourself
from possible injury and to minimize the risk of damage to the Unit, read and follow these safety instructions.

Follow all instructions and warnings marked on this Unit.

Except where explained in this manual, do not attempt to service this Unit yourself.

Do not use this Unit near water.

Assure that the placement of this Unit is on a stable surface.

Provide proper ventilation and air circulation.

Keep connection cables clear of obstructions that might cause damage to them.

Use only power cords, power adapter and connection cables designed for this Unit.

Keep objects that might damage this Unit and liquids that may spill, clear from this Unit. Liquids and
foreign objects might come in contact with voltage points that could create a risk of fire or electrical
shock.

Do not use liquid or aerosol cleaners to clean this Unit. Always unplug this Unit from the power source
before cleaning.
Remove power from the unit and refer servicing to a qualified service center if any of the
following conditions occur:

The connection cables are damaged or frayed.

The Unit has been exposed to any liquids.

The Unit does not operate normally when all operating instructions have been followed.

The Unit has been dropped or the case has been damaged.

The Unit exhibits a distinct change in performance, indicating a need for service.