Rose electronics CrystalView EX HDMI User manual

CrystalView EX HDMI
CATx Extender • HDMI • USB 2.0 • 330' (100m)
Installation
and
Operation Manual
10707 Stancliff Road
Houston, Texas 77099
Phone: [phone]
[email protected]

LIMITED WARRANTY
Copyright Rose Electronics 2016. All rights reserved.
No part of this manual may be reproduced, stored in a retrieval system, or transcribed in any form or any means, electronic or mechanical, including photocopying and
recording, without the prior written permission of Rose Electronics.
Rose Electronics Part # MAN-CRVHD6
Printed In the United States of America - Revision 1.1
Rose Electronics®warrants the CrystalView EX HDMI to be in good working order for one year from the date of
purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at
any time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as
set forth below. Repair parts and replacement units will be either reconditioned or new. All replaced parts
become the property of Rose Electronics. This limited warranty does not include service to repair damage to
the Unit resulting from accident, disaster, abuse, or unauthorized modification of the Unit, including static
discharge and power surges.
Limited Warranty service may be obtained by delivering this unit during the one-year warranty period to Rose
Electronics or an authorized repair center providing a proof of purchase date. If this Unit is delivered by mail,
you agree to insure the Unit or assume the risk of loss or damage in transit, to prepay shipping charges to the
warranty service location, and to use the original shipping container or its equivalent. You must call for a return
authorization number first. Under no circumstances will a unit be accepted without a return authorization
number. Contact an authorized repair center or Rose Electronics for further information.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO A
PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE, AND NO WARRANTIES, WHETHER EXPRESS
OR IMPLIED, WILL APPLY AFTER THIS PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTIED ABOVE, YOUR SOLE
REMEDY SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE. IN NO EVENT WILL ROSE
ELECTRONICS BE LIABLE TO YOU FOR ANY DAMAGES INCLUDING ANY LOST PROFITS, LOST
SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR
THE INABILITY TO USE SUCH PRODUCT, EVEN IF ROSE ELECTRONICS OR AN AUTHORIZED DEALER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER
PARTY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH MAY VARY FROM STATE TO STATE.

DECLARATIONS OF CONFORMITY
FCC Radio Frequency Interference
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
1. (1) this device may not cause harmful interference
2. (2) this device must accept any interference received including interference that may cause undesired
operation.
CE Statement
This product is in conformity with European Standards EN 55022, EN 61000, and EN 55024.
IC Statement
This Class A digital apparatus complies with Canadian ICES-003.
WEEE Statement
The European Union has established regulations for the collection and recycling of all waste electrical and
electronic equipment (WEEE). Implementation of WEEE regulations may vary slightly by individual EU member
states. Please check with your local and state government guidelines for safe disposal and recycling or contact
your national WEEE recycling agency for more information.

TABLE OF CONTENTS
Contents
Disclaimer 1
System Introduction 1
Features 1
Package Contents 2
CrystalView EX HDMI Models 3
Transmitter and Receiver Front Panel Indicators 4
Transmitter Rear Panel Connectors 4
Receiver Rear Panel Connectors 4
System Installation 5
Transmitter Installation 5
Receiver Installation 6
Installation Verification 6
Connecting USB Devices 6
System Operation 7
Troubleshooting 8
Safety 10
Maintenance and Repair 11
Technical Support 11
Figures
Figure 1.Transmitter Front Panel 3
Figure 2. Transmitter Rear Panel 3
Figure 3. Receiver Front Panel 3
Figure 4. Receiver Rear Panel 3
Figure 5. CrystalView EX HDMI Installation 5
Tables
Table 1. CrystalView EX HDMI Models 3
Table 2. CrystalView EX HDMI Transmitter and Receiver Indicators 4
Table 3. Transmitter Rear Panel Connectors 4
Table 4. Receiver Rear Panel Connectors 4
Table 5.CrystalView EX HDMI Troubleshooting Part 1 8
Table 6. CrystalView EX HDMI Troubleshooting Part 2 9
Appendices
Appendix A- Specifications 12
Appendix B- Part Numbers 13

INTRODUCTION
CrystalView EX HDMI Manual 1
Disclaimer
While every precaution has been taken in the preparation of this manual, the manufacturer assumes no
responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting
from the use of the information contained herein. The manufacturer reserves the right to change the
specifications, functions, circuitry of the product, and manual content at any time without notice.
The manufacturer cannot accept liability for damages due to misuse of the product or other circumstances
outside the manufacturer’s control. The manufacturer will not be responsible for any loss, damage, or injury
arising directly or indirectly from the use of this product. (See limited warranty.)
System Introduction
Thank you for choosing the CrystalView EX HDMI extender from Rose Electronics for your KVM console
extension needs. The CrystalView EX HDMI system consists of a Transmitter unit and a Receiver unit. The
Transmitter unit connects to your computer’s HDMI and USB Type A connectors using the provided HDMI and
USB cables. The Receiver unit connects to your workstation. The Transmitter and Receiver units are
connected by industry standard CAT5e or better cable. This provides access to your computer from up to 330
feet away (100m).
The CrystalView EX HDMI extender supports both USB 1.1 and low to moderate bandwidth USB 2.0
devices. It is ideal for use with industrial controls, digital signage, connecting cameras for security systems,
and USB device printing, scanning and storage.
If support for additional USB devices is needed, up to 4 USB hubs in a single chain can be connect to the
Receiver ports, to a maximum of 30 USB devices.
The CrystalView EX HDMI supports all major operating systems including Windows®, MAC®, and Linux®
USB printers, scanners, web cameras, USB hard drives, flash drives, MP3 players and more can easily be
connected to the Receiver unit.
Since there are a number of factors that affect the operation of the CrystalView EX HDMI, there may be some
devices that are not compatible with this product.
Features
■Supports CAT5e/6/7 cable distances up to 330 feet (100m)
■Supports uncompressed HDMI video with resolutions up to 1080p, 1920 x 1200, and 4K@30Hz with no
loss of signal quality
■USB Host support – xHCI (USB3.0), EHCI (USB 2.0) and OHCI/UHCI (USB 1.1)
■Supports high-speed USB devices (USB 2.0, up to 40Mbps), full-speed devices (USB 2.0 and 1.1, up to 12
Mbps), and low-speed devices (USB 2.0 and 1.1, at 1.5 Mbps)
■3 USB ports available on the Receiver unit
■Standard USB hubs can be used (up to 4 per chain), to increase the number of USB devices connected to
a maximum 30
■HDCP pass-through
■A full 500 mA of current is available at each USB port on the Receiver
■Plug-and-Play installation, no configuration or set-up needed.

CrystalView EX HDMI Manual 2
Package Contents
■The package contents consist of the following:
■1 x Transmitter unit and 1 x Receiver unit
■2 x 5V power adapters for Transmitter (1) and Receiver (1)
■USB Type A to Type B cable (6 ft)
■HDMI cable (male to male- 5 ft)
■Product Manual
Additional installation items that are required, but are not included in the package:
■USB compatible computer with HDMI video output
■1 x CATx cable (Transmitter to Receiver – Point-To-Point)
■USB 1.1 or 2.0 compatible peripheral devices
Additional cables are usually ordered separately. If the package contents are not correct, contact Rose
Electronics or your reseller so the problem can be quickly resolved.

MODELS
CrystalView EX HDMI Manual 3
CrystalView EX HDMI Models
The CrystalView EX HDMI comes in a single model as shown below.
Figure 1.Transmitter Front Panel
Indicators

Power

Link

USB

Video
Figure 2. Transmitter Rear Panel
Connectors

HDMI In

USB Type B

Link

Power (+5V)

Config
Figure 3. Receiver Front Panel
Indicators

Power

Link

USB

Video
Figure 4. Receiver Rear Panel
Connectors

HDMI Out

3 x USB Type A

Link

Power (+5V)

Config
Table 1. CrystalView EX HDMI Models

CrystalView EX HDMI Manual 4
Transmitter and Receiver Front Panel Indicators
Indicator Color Description
Power Green

On: Ready

Off: No Power
Link Green

On: Valid link between Transmitter and Receiver

Off: No Link
USB Green

On: Transmitter enumerated on host computer

Off: Computer and Transmitter not communicating

Blinking: Host computer is in USB Suspend Mode
Video Green

On: HDCP content is being transmitted

Blinking: Non-HDCP content is being transmitted

Off: No video transmission
Table 2. CrystalView EX HDMI Transmitter and Receiver Indicators
Transmitter Rear Panel Connectors
Connector Description
HDMI In HDMI video input from host computer
USB Type B USB connection to host computer
Link (RJ45) Connection to Receiver unit using CAT5e or better cable
Config Reserved for Rose Electronics’ use only
Power +5V power adapter with locking connector
Table 3. Transmitter Rear Panel Connectors
Receiver Rear Panel Connectors
Connector Description
HDMI Out HDMI video output to the monitor
USB Type A x 3 Connection to up to 3 remote USB devices
Link (RJ45) Connection to Transmitter unit using CAT5e or better cable
Config Reserved for Rose Electronics’ use only
Power +5V power adapter with locking connector
Table 4. Receiver Rear Panel Connectors

INSTALLATION AND OPERATION
CrystalView EX HDMI Manual 5
System Installation
Prior to installing the CrystalView EX HDMI, prepare the layout of the computer, the Transmitter, the Receiver,
and the equipment that will be connected to the Receiver. The Transmitter and Receiver units should be in
locations that are easily accessible. The CAT5e cable should be routed away from equipment or environments
that can cause interference with the data transmission between the Transmitter and Receiver.
The CrystalView EX HDMI is installed in a “Point-To-Point” configuration. This is done by connecting a CATx
cable (up to 330 ft / 100m) directly from the Transmitter’s RJ45 port to the Receiver’s RJ45 port.
The completed installation will appear as in the figure below.
Figure 5. CrystalView EX HDMI Installation
Transmitter Installation
3. Locate the Transmitter unit near the computer.
4. Connect the supplied USB Type A/B cable to the Transmitter unit’s USB Type B port and to an
available USB Type A port (1.1 or 2.0) on the computer.
5. Connect the supplied HDMI cable to the Transmitter unit’s HDMI port and to the HDMI video port on the
computer
6. Connect a CATx cable (not supplied) from the Transmitter’s RJ45 port to the Receiver’s (RJ45)
connector.
7. Connect the supplied 5V power adapter to an AC outlet and to the Transmitter’s power port.

CrystalView EX HDMI Manual 6
Receiver Installation
1. Locate the Receiver unit near the monitor and USB devices.
2. Using a HDMI cable, connect a HDMI monitor to the HDMI out connector on the Receiver’s rear panel.
3. Connect USB devices to the 3 USB Type A ports on the rear panel of the Receiver. Normally these
USB ports are connected to a USB keyboard, USB mouse, and a USB Hub.
4. Connect the CATx cable (not supplied) from the Transmitter’s RJ45 port to the Receiver’s RJ45
connector.
5. Connect the supplied 5V power adapter to an AC outlet and to the Receiver’s power port.
Note: CATx cable – It is recommended that only solid-core CAT5e or better, UTP/STP cabling be used to
connect the Transmitter and Receiver units together. The CAT5e cabling must have straight-through
conductors with no crossovers and terminated with 8 conductor RJ45 connectors at each end. The maximum
CATx cable length is 330 feet (100 meters).
Installation Verification
The Power, Link, Video, and USB LEDs on the Transmitter and Receiver units will provide information
regarding the installation, cabling, video, and other items. Verify that the LEDs are registering properly as
shown in Table 2.
If the Link LED is off, the CATx cable between the Transmitter and Receiver is not properly connected.
The Power LED should be solid green. If it is off, the system is not powered properly.
Windows users can confirm that the USB functionality of CrystalView EX HDMI by opening Device Manager.
Expand the entry for Universal Serial Bus controllers by clicking the “ + “ sign. If the EX HDMI has been
installed correctly, you should find it listed as a “generic hub”.
OS X users can open the System Profiler to confirm that CrystalView EX HDMI USB has been installed
correctly. In the left hand column under Hardware, select “USB” and inspect the right hand panel. If the EX
HDMI has been installed correctly, you should find it listed as a “Hub” under the USB High-Speed Bus/USB
Bus.
Connecting USB Devices
USB hubs connected to the Receiver unit allow more USB 1.1 and 2.0 equipment to be connected, up to a
maximum of 30 USB devices. Normally the three USB Type A connectors on the Receiver are connected to a
USB Keyboard, USB mouse, and a USB hub. Installing your USB devices is no different than installing them
directly to a computer’s USB port.
1. Install any software required to operate the USB device according to the manufacturer’s instructions
2. Connect the USB device to the Receiver’s USB ports or to a hub connected to the Receiver
3. Verify that the operating system has recognized the USB device and installed any drivers needed to
operate the USB device
4. Test the USB device
Each USB Type A port on the Receiver unit can supply up to 500ma to a USB device or USB hub. When
connecting additional USB devices through a USB hub, consider the total current needed to operate the hub
and all the devices connected to it. If the total power requirement is greater than 500ma, use a self-powered
hub.
The CrystalView EX HDMI is compatible with a wide variety or graphic cards, monitors, USB devices, and
operating systems.