SamKnows Whitebox User manual

1a. Connect
If you have a combined
modem / router
What’s in the Box
Plug one end of the ethernet
cable into the port marked ‘WAN’
on the back of the Whitebox.
Connect the other end of the
ethernet cable into a spare ‘LAN’
port on your combined modem /
router.
Plug-in the Whitebox as above.
Connect the other end of the
ethernet cable into a spare ‘LAN’
port on your router.
Keep your modem connected to
your separate router as usual.
One end of the ethernet cable to the port marked ‘WAN’ on the back of the Whitebox.
Connect the other end of the ethernet cable into a spare ‘LAN’ port on your combined modem/router.
2.4 5.8
Ethernet cable (1m)
Power supply (plug requires assembly)
SamKnows Whitebox
1b. Connect
If you have a separate
modem and router
Leave as usual
Setup A - If you have a modem/router combo
Modem
Router
LAN
Modem
Router
LAN
If any of these items are missing, please
contact [e-mail].
Measuring Broadband Canada
SamKnows Whitebox Installation Guide

3. Power-Up
Connect the power supply to your Whitebox.
Plug into your power outlet, then press the
button on the back marked ‘ON/OFF’.
When the light below the icon remains
steady the Whitebox is fully set up.
Make sure everything
is connected before
you switch on.
4. Log-In
Cross-tra
Did you know that…
The Whitebox only runs tests when you’re not
using the internet? It checks your network activity
and if the line is busy, it’ll wait a while and try again
later.
This is called cross tra
We do this so your Whitebox measures your
internet performance under the same network
conditions, and doesn't interfere with your internet
experience!
If you're thinking about signing up for a Whitebox,
please do. But check you don't have CCTV or a
Smart Home System as they cause continual cross
traic.
03 Mar 11 Mar07 Mar 15 Mar
10
15
20
10 ms 0 ms
10
5
50
0
19 Mar 27 Mar23 Mar 31 Mar
15
20
17.91 Mbps 38.12 Mbps
Worst
8.76 Mbps
Average Best
Download Upload Packet loss
+2.3%
vs last month
+1.1%
vs last month
+0.3%
vs last month
Jan Feb Jan Feb Jan Feb
34.6 Mbps 8.93 Mbps 0.2 %
Latency
This month vs last month
-2.2%
vs last month
Jan Feb
8.76 ms
AnalyticsDashboard
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Internet connection
Update details
Dashboard builder
Provider
Package / product
Installation location
GoGo Zoom
50 Mb
London, UK
Metrics to display
Download speed
Upload speed
Latency
Packet loss
Every month
Send my personal report
vs last month
Read full article
+2.3%
Download performance
2. Plug-In Wired
Devices
If you have other wired devices (e.g. desktop
computer) occupying the ‘LAN1 to LAN4’ ports
on your router, move them to the ‘LAN’ ports on
your Whitebox. However, if you have an IPTV
set-top box, then please leave it connected to
your router.
LAN1 W
Your Whitebox is now ready to start testing your
internet performance.
You’ll be able to see the test results from your
Whitebox on the SamKnows One dashboard.
You will also receive an email telling you your
Whitebox has been connected. Test results will
start to populate on your dashboard after 48
hours.
If you can’t login to your SamKnows One
dashboard, visit support.samknows.one.
Measuring Broadband Canada
SamKnows Whitebox Installation Guide
A copy of the end-user license agreement (EULA) is available at: www.measuringbroadbandcanada.com/eula.