Samsung Galaxy Core Prime User manual

User Guide
[UG template version 15a]
[VMU_Samsung_SM-G360P_UM_Eng_020415_R8]

Table of Contents
Introduction ................................................................................................................................................... 1
About the User Guide ........................................................................................................................... 1
Before Using Your Phone ............................................................................................................. 1
Descriptions in the User Guide ..................................................................................................... 1
Screenshots and Key Labels ........................................................................................................ 1
Other Notations ............................................................................................................................. 1
Get Started.................................................................................................................................................... 2
Parts and Functions .............................................................................................................................. 2
Phone Layout................................................................................................................................ 2
SIM Card ............................................................................................................................................... 4
Handling SIM Card........................................................................................................................ 4
Insert SIM Card............................................................................................................................. 5
SD Card ................................................................................................................................................ 7
Insert SD Card .............................................................................................................................. 7
Unmount the SD Card................................................................................................................... 9
Remove SD Card........................................................................................................................ 10
Format SD Card.......................................................................................................................... 11
Battery Use ......................................................................................................................................... 13
Insert the Battery......................................................................................................................... 14
Remove the Battery .................................................................................................................... 16
Charge the Battery ...................................................................................................................... 17
Turn Your Phone On and Off .............................................................................................................. 18
Use the Touchscreen.......................................................................................................................... 20
Activation and Service ........................................................................................................................ 23
Complete the Setup Screens .............................................................................................................. 27
Basic Operations......................................................................................................................................... 32
Basics.................................................................................................................................................. 32
Home Screen and Applications (Apps) List ................................................................................ 32
Select Options and Navigate Screens ........................................................................................ 32
Menu Operations ........................................................................................................................ 32
Phone Settings Menu.................................................................................................................. 33
Portrait and Landscape Screen Orientation................................................................................ 34
TOC i

Capture Screenshots .................................................................................................................. 35
Applications......................................................................................................................................... 36
Launch Applications.................................................................................................................... 36
Apps List ..................................................................................................................................... 37
Phone Number
.................................................................................................................................... 40
Silent Mode/Airplane Mode................................................................................................................. 41
Silent Mode .................................................................................................................................41
Airplane Mode............................................................................................................................. 43
Enter Text............................................................................................................................................ 45
Touchscreen Keyboards............................................................................................................. 45
Samsung Keyboard .................................................................................................................... 45
Google Voice Typing................................................................................................................... 46
Tips for Editing Text .................................................................................................................... 47
Google Account................................................................................................................................... 47
Create a Google Account............................................................................................................ 47
Sign In to Your Google Account .................................................................................................54
Google Play Store............................................................................................................................... 56
Find and Install an App ............................................................................................................... 57
Request a Refund for a Paid App ............................................................................................... 58
Update an App
............................................................................................................................ 59
Uninstall an App.......................................................................................................................... 62
Get Help with Google Play.......................................................................................................... 63
Lock and Unlock Your Screen ............................................................................................................ 64
Update Your Phone............................................................................................................................. 65
Update Your Phone Software ..................................................................................................... 66
Update Your Profile..................................................................................................................... 69
Update Your PRL........................................................................................................................ 70
Your Phone Interface .................................................................................................................................. 72
Home Screen Basics........................................................................................................................... 72
Home Screen Layout .................................................................................................................. 72
Extended Home Screens............................................................................................................ 74
Status Bar ........................................................................................................................................... 75
Notifications Panel .............................................................................................................................. 78
Customize the Home Screen .............................................................................................................. 79
Change the Wallpaper ................................................................................................................ 80
TOC ii

Add Shortcuts to the Home Screen ............................................................................................ 81
Add Widgets to the Home Screen .............................................................................................. 82
Add Folders to the Home Screen ............................................................................................... 83
Phone App .................................................................................................................................................. 84
Place and Answer Calls ...................................................................................................................... 84
Call Using the Phone Dialer........................................................................................................ 85
Answer Phone Calls.................................................................................................................... 87
In-Call Screen Layout and Operations........................................................................................ 90
Place Calls from Contacts/Call Logs................................................................................................... 92
Place a Call from Contacts ......................................................................................................... 92
Call from Call Logs
...................................................................................................................... 94
Optional Services................................................................................................................................ 96
Voicemail Setup .......................................................................................................................... 96
Call Waiting.................................................................................................................................98
Call Settings ........................................................................................................................................ 99
Contacts ............................................................................................................................................101
Add a Contact ...........................................................................................................................101
Check Contacts......................................................................................................................... 105
Contacts Screen Layout............................................................................................................106
Edit a Contact ...........................................................................................................................107
Delete a Contact .......................................................................................................................109
Share a Contact
........................................................................................................................111
Import Contacts .................................................................................................................................113
Import Contacts from an SD Card or Device Storage ..............................................................113
Back Up Contacts ............................................................................................................................. 114
Back Up Contacts to an SD Card ............................................................................................. 114
Messaging and Internet.............................................................................................................................117
Text and Multimedia Messaging ....................................................................................................... 117
Send a Text Message............................................................................................................... 117
Send a Multimedia Message (MMS)......................................................................................... 119
Save and Resume a Draft Message.........................................................................................121
New Messages Notification....................................................................................................... 122
Manage Message Conversations ............................................................................................. 122
Text and MMS Options ............................................................................................................. 126
Create and Send Gmail ....................................................................................................................128
TOC iii

Create and Send a Gmail Message.......................................................................................... 128
Check Received Gmail Messages ....................................................................................................130
Open New Gmail Messages .....................................................................................................130
Open Gmail Messages .............................................................................................................131
Manage Gmail Messages ................................................................................................................. 132
Use Gmail Labels......................................................................................................................132
Archive Gmail Threads .............................................................................................................133
Mute Gmail Threads .................................................................................................................134
Delete Gmail Threads ............................................................................................................... 135
Search Gmail Messages...........................................................................................................136
Report Spam or Phishing Gmail ............................................................................................... 137
Add Another Google (Gmail) Account ......................................................................................138
Switching Between Gmail Accounts .........................................................................................140
Email ................................................................................................................................................. 141
Set Up an Email Account.......................................................................................................... 141
Add an Email Account............................................................................................................... 142
Add an Exchange ActiveSync Account..................................................................................... 146
Compose and Send Email ........................................................................................................ 148
Open New Email Messages...................................................................................................... 149
Open Email Messages..............................................................................................................150
Delete an Email Account...........................................................................................................152
Manage Your Email Inbox.........................................................................................................154
Exchange ActiveSync Email Features...................................................................................... 155
Data Services General Information (LTE and 3G Networks)............................................................ 156
4G LTE......................................................................................................................................156
Data Connection Status and Indicators .................................................................................... 158
Browser .............................................................................................................................................158
Use the Browser .......................................................................................................................159
Add a Bookmark .......................................................................................................................160
View Browser History................................................................................................................161
Open New Browser Windows ...................................................................................................163
Browser Settings....................................................................................................................... 164
Chrome Browser ...............................................................................................................................165
Camera and Video .................................................................................................................................... 167
Take Pictures and Record Videos ....................................................................................................167
TOC iv

Take a Picture........................................................................................................................... 168
Viewfinder Screen..................................................................................................................... 169
Record Videos ..........................................................................................................................170
View Pictures and Videos Using Gallery ..........................................................................................171
View Pictures and Videos ......................................................................................................... 171
Edit Pictures ......................................................................................................................................173
Share Pictures and Videos ...............................................................................................................176
Send Pictures or Videos by Email ............................................................................................176
Send a Picture or Video by Multimedia Message..................................................................... 179
Send Pictures or Videos Using Bluetooth................................................................................. 181
Share Videos on YouTube........................................................................................................ 183
Camera Settings ............................................................................................................................... 185
Switch Cameras........................................................................................................................ 185
Set Camera Settings.................................................................................................................186
Useful Apps and Features.........................................................................................................................187
Calculator ..........................................................................................................................................187
Calendar ............................................................................................................................................189
Add an Event to the Calendar................................................................................................... 189
View Calendar Events............................................................................................................... 191
Sync Calendars......................................................................................................................... 192
Synchronize an Exchange ActiveSync Calendar......................................................................194
Clock ................................................................................................................................................. 194
Set Alarms.................................................................................................................................196
World Clock............................................................................................................................... 198
Stopwatch .................................................................................................................................199
Timer .........................................................................................................................................200
GALAXY Apps................................................................................................................................... 201
Gallery............................................................................................................................................... 201
View Photos and Videos........................................................................................................... 203
Working with Photos .................................................................................................................205
Share Photos and Videos .........................................................................................................205
Google Play Books ............................................................................................................................207
Google Play Games..........................................................................................................................207
Google Maps .....................................................................................................................................208
Google Play Movies & TV .................................................................................................................210
TOC v

Google Play Music App.....................................................................................................................210
Google Play Newsstand....................................................................................................................213
Google Search ..................................................................................................................................214
Use Google Search................................................................................................................... 214
Use Google Voice Search.........................................................................................................215
Google Wallet .................................................................................................................................... 216
Memo ................................................................................................................................................ 217
My Files ............................................................................................................................................. 218
Social Networking Accounts .............................................................................................................219
Hangouts...................................................................................................................................219
Video .................................................................................................................................................221
YouTube............................................................................................................................................222
Connectivity............................................................................................................................................... 225
Connect to a PC via USB.................................................................................................................. 225
Transfer Files between Your Phone and a Computer ..............................................................225
Wi-Fi.................................................................................................................................................. 227
Turn Wi-Fi On and Connect to a Wireless Network .................................................................. 227
Wi-Fi Settings............................................................................................................................ 229
Remove a Wi-Fi Network .......................................................................................................... 230
Wi-Fi Direct ............................................................................................................................... 231
Hotspot and Tethering ...................................................................................................................... 233
Hotspot......................................................................................................................................233
Bluetooth Tethering................................................................................................................... 236
Bluetooth ...........................................................................................................................................237
Bluetooth Information................................................................................................................237
Enable the Bluetooth Feature ...................................................................................................237
Pair Bluetooth Devices.............................................................................................................. 239
Connect to a Paired Bluetooth Device...................................................................................... 241
Share Information Using Bluetooth...........................................................................................242
Settings ..................................................................................................................................................... 246
Basic Settings ...................................................................................................................................246
TTY Mode .................................................................................................................................248
Wi-Fi Settings....................................................................................................................................251
Bluetooth Settings............................................................................................................................. 254
Hotspot and Tethering Settings ........................................................................................................ 256
TOC vi

Airplane Mode ................................................................................................................................... 258
Data Usage Settings .........................................................................................................................259
Location Settings
...............................................................................................................................261
Printing ..............................................................................................................................................264
More Networks Settings.................................................................................................................... 266
Default Messaging App Settings....................................................................................................... 267
Mobile Networks Settings .................................................................................................................269
Virtual Private Networks (VPN)......................................................................................................... 270
Prepare Your Phone for VPN Connection ................................................................................ 270
Set Up Secure Credential Storage ...........................................................................................270
Add a VPN Connection............................................................................................................. 273
Connect to or Disconnect from a VPN...................................................................................... 275
Sound Settings ..................................................................................................................................278
Display and Wallpaper Settings ........................................................................................................279
Home Settings................................................................................................................................... 281
Lock Screen Settings ........................................................................................................................282
Screen Lock .............................................................................................................................. 282
Disable the Screen Lock........................................................................................................... 288
Lock Screen Options................................................................................................................. 289
Call Settings ......................................................................................................................................290
Application Manager ......................................................................................................................... 292
Add Accounts .................................................................................................................................... 293
Backup and Reset............................................................................................................................. 295
Accessibility Settings.........................................................................................................................298
Language and Input Settings............................................................................................................ 301
Date and Time Settings ....................................................................................................................303
Ultra Power Saving Mode ................................................................................................................. 305
Battery Settings.................................................................................................................................306
Storage Settings................................................................................................................................308
microSD Card ...........................................................................................................................310
Security Settings ...............................................................................................................................315
About Device.....................................................................................................................................317
Copyright Information........................................................................................................................ 318
For Assistance .......................................................................................................................................... 319
Troubleshooting ................................................................................................................................ 319
TOC vii

Virgin Mobile Account Information and Help..................................................................................... 320
Index.......................................................................................................................................................... 321
TOC viii

Introduction
The following topics describe the basics of using this guide and your new phone.
About the User Guide
Thank you for purchasing your new Galaxy Core Prime. The following topics explain how best to use this
guide to get the most out of your phone.
Before Using Your Phone
Read Get Started and Basic Operations thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless
otherwise noted, instructions begin from the phone's Home screen, which is displayed by pressing the
Home Key . Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are
simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.” A microSD™ or
microSDHC™ card is referred to as an “SD Card” or a “memory card.”
Introduction 1

Get Started
The following topics give you all the information you need to set up your phone and wireless service the
first time.
Parts and Functions
These topics illustrate your phone’s primary parts and key functions.
Phone Layout
The following illustration outlines your phone’s primary external features and buttons.
Part
Description
Earpiece
Lets you hear the caller and automated prompts.
Proximity and Light Sensor
Detects how close an object is to the surface of the screen. This is
typically used to detect when your face is pressed up against the
screen, such as during a phone call.
While talking on the phone, the sensor detects talk activity and locks
the keypad to prevent accidental key presses.
Front Camera
Takes pictures and records videos while facing the screen.
Get Started 2

Part
Description
Power/Lock Key
Lets you turn the phone on or off or turn the screen on or off, or switch
your phone to silent mode, vibration mode, or airplane mode.
Back Key
Lets you return to the previous screen, or close a dialog box, options
menu, the Notification panel, or onscreen keyboard.
Home Key
Returns you to the Home screen. Press and hold to open Google
Search/Google Now.
Recent Apps Key
Access recently used apps.
Touchscreen
Displays all the information needed to operate your phone, such as the
call status, the Contacts list, and the date and time. Also provides one-
tap access to all of your features and applications.
Volume Key
Allows you to adjust the ringtone or media volume or adjust the voice
volume during a call.
LED Indicator
The LED indicator blinks or glows when charging, to indicate low
battery, to announce new notifications, and when voice recording.
Microphone
Transmits your voice for phone calls or records your voice or ambient
sounds for voice recordings and videos.
Headset Jack
Allows you to plug in either the stereo headset for convenient, hands-
free conversations.
Speaker
Lets you hear the different ringtones and sounds. The speaker also
lets you hear the caller’s voice in speakerphone mode.
USB Charger/Accessory Port
Allows you to connect the phone charger or the USB cable (included).
Flash
Helps illuminate subjects in low-light environments when the camera is
focusing and capturing a picture or video.
Camera
Lets you take pictures and videos.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Get Started 3

SIM Card
The SIM card contains your customer information.
Handling SIM Card
Keep the following in mind when handling a SIM card.
● Customer is responsible for any damage caused by inserting SIM Card in another-brand IC card
reader, etc. The company is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage SIM Card.
● See instructions included with SIM Card for handling.
● SIM Card is the property of the company.
● SIM Card is replaceable (at cost) in case of loss/damage.
● Return SIM Card to the company when cancelling subscription.
● Returned SIM Cards are recycled for environmental purposes.
● Note that SIM Card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM Card. The
company is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM Card or phone (SIM Card
inserted) is lost/stolen. For details, contact Customer Service.
● Always power off phone before inserting/removing SIM Card.
Get Started 4

Insert SIM Card
Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM
card.
1. Remove the back cover.
Lift gently in the direction shown.
2. Remove the battery.
Lift upward gently as shown.
Get Started 5

3. Insert SIM card.
Insert gently with gold IC chip facing downward.
4. Insert the battery.
Align the contacts of the battery with the contacts in the phone.
5. Attach the back cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 6

SD Card
Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It
supports cards up to 64 GB. Some cards may not operate properly with your phone.
SD Card Cautions
Data: Information stored on SD Card can become lost or changed accidently or as a result of
damage. It is recommended that you keep a separate copy of important data. The company is not
responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off or remove Battery while reading or writing data.
Battery Level: A low battery charge may prevent reading/writing to SD Card.
Handling SD Card: Use/store SD Cards away from the reach of infants. May cause choking if
swallowed.
Insert SD Card
Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before
inserting or removing an SD card.
1. Remove the back cover.
Lift gently in the direction shown.
Get Started 7

2. Insert SD card.
Insert SD Card all the way gently without bending and with terminals facing down.
Insert only SD Cards.
3. Attach the back cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Get Started 8

Unmount the SD Card
Always unmount the SD card before removing it from your phone.
1. From home, tap Apps > Settings > Storage.
2. Tap Unmount SD Card > OK.
The menu option name changes from Unmount SD Card to Mount SD Card. The card is now
unmounted.
Get Started 9

Remove SD Card
Follow these instructions to remove an SD card. Always power the phone off before inserting or removing
an SD card.
1. Remove the back cover.
Lift gently in the direction shown.
2. Remove SD card.
Get Started 10

3. Attach the back cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Format SD Card
When you insert an optional SD card for the first time, it is recommended that you format it on your
phone.
1. From home, tap Apps > Settings > Storage.
Get Started 11