Samsung Galaxy S4 Operating manual

Important Information for the
for the Samsung Galaxy STM 4
Important Safety Information – page 8
Manufacturer’s Warranty – page 52
General Terms and Conditions of Service – page 77
Important Message From Sprint – page 121
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Intellectual Property
All Intellectual Property, as defined below,
owned by or which is otherwise the property of
Samsung or its respective suppliers relating to
the SAMSUNG Phone, including but not limited
to, accessories, parts, or software relating there
to (the “Phone System”), is proprietary to
Samsung and protected under federal laws,
state laws, and international treaty provisions.
Intellectual Property includes, but is not limited
to, inventions (patentable or unpatentable),
patents, trade secrets, copyrights, software,
computer programs, and related
documentation and other works of authorship.
You may not infringe or otherwise violate the
rights secured by the Intellectual Property.
Moreover, you agree that you will not (and will
not attempt to) modify, prepare derivative works
of, reverse engineer, decompile, disassemble,
or otherwise attempt to create source code from
the software. No title to or ownership in the
Intellectual Property is transferred to you. All
applicable rights of the Intellectual Property shall
remain with SAMSUNG and its suppliers.
Open Source Software
Some software components of this product
incorporate source code covered under GNU
General Public License (GPL), GNU Lesser
General Public License (LGPL), OpenSSL
License, BSD License and other open source
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licenses. To obtain the source code covered
under the open source licenses, please visit:
http://opensource.samsung.com.
Disclaimer of Warranties; Exclusion of
Liability
EXCEPT AS SET FORTH IN THE EXPRESS
WARRANTY CONTAINED ON THE
WARRANTY PAGE ENCLOSED WITH THE
PRODUCT, THE PURCHASER TAKES THE
PRODUCT "AS IS", AND SAMSUNG MAKES
NO EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT TO
THE PRODUCT, INCLUDING BUT NOT LIMITED
TO THE MERCHANTABILITY OF THE
PRODUCT OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE OR USE; THE
DESIGN, CONDITION OR QUALITY OF THE
PRODUCT; THE PERFORMANCE OF THE
PRODUCT; THE WORKMANSHIP OF THE
PRODUCT OR THE COMPONENTS
CONTAINED THEREIN; OR COMPLIANCE OF
THE PRODUCT WITH THE REQUIREMENTS
OF ANY LAW, RULE, SPECIFICATION OR
CONTRACT PERTAINING THERETO. NOTHING
CONTAINED IN THE INSTRUCTION MANUAL
SHALL BE CONSTRUED TO CREATE AN
EXPRESS OR IMPLIED WARRANTY OF ANY
KIND WHATSOEVER WITH RESPECT TO THE
PRODUCT. IN ADDITION, SAMSUNG SHALL
NOT BE LIABLE FOR ANY DAMAGES OF ANY
KIND RESULTING FROM THE PURCHASE OR
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USE OF THE PRODUCT OR ARISING FROM
THE BREACH OF THE EXPRESS WARRANTY,
INCLUDING INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, OR LOSS OF
ANTICIPATED PROFITS OR BENEFITS.
Modification of Software
SAMSUNG IS NOT LIABLE FOR
PERFORMANCE ISSUES OR
INCOMPATIBILITIES CAUSED BY YOUR
EDITING OF REGISTRY SETTINGS, OR YOUR
MODIFICATION OF OPERATING SYSTEM
SOFTWARE.
USING CUSTOM OPERATING SYSTEM
SOFTWARE MAY CAUSE YOUR DEVICE AND
APPLICATIONS TO WORK IMPROPERLY.
YOUR CARRIER MAY NOT PERMIT USERS TO
DOWNLOAD CERTAIN SOFTWARE, SUCH AS
CUSTOM OS.
SAFE™ (Samsung Approved For
Enterprise)
SAFE™: "SAFE™" (Samsung for Enterprise) is a
mark for a Samsung device which has been
tested against Samsung's own internal criteria
for interoperability with certain third party
security-related solutions for MDM and VPN.
The testing includes field testing with local
network connection and menu tree testing
which tests functionality of the solutions in
conjunction with the Samsung device. During
the testing, the device is tested with the security
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5
solutions to see if the solutions work with the
device as described by the third party security
solution providers. The testing, for example,
includes field testing with local network
connection and menu tree testing which tests
functionality of the solutions in conjunction with
the Samsung device. For more information
about Samsung's SAFE™ program, please refer
to www.samsung.com/us/safe.
Disclaimer of Warranties: EXCEPT AS
OTHERWISE PROVIDED IN THEIR STANDARD
END USER LICENSE AND WARRANTY, TO
THE FULL EXTENT PERMITTED BY LAW
SAMSUNG ELECTRONICS CO., LTD.,
SAMSUNG TELECOMMUNICATIONS
AMERICA, LLC, AND THEIR AFFILIATES
(COLLECTIVELY REFERRED TO HEREIN AS
THE "SAMSUNG ENTITIES") EXPRESSLY
DISCLAIM ANY AND ALL WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY
WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE,
INTEROPERABILITY OR NON-INFRINGEMENT,
WITH RESPECT TO INFORMATION
TECHNOLOGY SECURITY PROTECTION,
SAFE™ DEVICES AND APPLICATIONS TESTED
WITH SAFE™ DEVICES. IN NO EVENT SHALL
THE SAMSUNG ENTITIES BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL,
PUNITIVE, OR CONSEQUENTIAL DAMAGES
OF ANY KIND WHATSOEVER WITH RESPECT
TO INFORMATION TECHNOLOGY SECURITY
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PROTECTION, SAFE™ DEVICES OR
APPLICATIONS TESTED WITH SAFE™
DEVICES. In addition, information technology
security protection will be affected by features or
functionality associated with, among other
things the e-mail platform, master data
management, and virtual private network
solutions selected by the software provider,
solution provider or user. Choice of an e-mail,
master data management, and virtual private
network solution is at the sole discretion of the
software provider, solution provider or user and
any associated effect on information technology
security protection is solely the responsibility of
the software provider, solution provider or user.
For complete statement of limited warranty,
please refer to www.samsung.com/us/safe,
available on the web and where Samsung
smartphone and Galaxy Tab™ devices are sold.
[101212]
Samsung Telecommunications America
(STA), LLC
Headquarters:
1301 E. Lookout Drive
Richardson, TX 75082
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©2013 Samsung Telecommunications
America, LLC. Samsung is a registered
trademark of Samsung Electronics Co., Ltd.
Do you have questions about your Samsung
Mobile Device?
For 24 hour information and assistance, we
offer a new FAQ/ARS System (Automated
Response System) at:
www.samsung.com/us/support
Customer Care Center:
1000 Klein Rd.
Plano, TX 75074
Toll Free Tel: [phone].HELP (4357)
Internet Address:
http://www.samsung.com
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8 Important Safety Information
This device is capable of operating in Wi-Fi
™
mode in the 2.4 and 5 GHz bands. The FCC
requires that devices operating within 5.15-
5.25 GHz may only be used indoors, not
outside, in order to avoid interference with
Mobile Satellite Services (MSS). Therefore, this
device is restricted from being used outdoors
when operating in frequencies between 5.15-
5.25 GHz.
This section outlines the safety precautions
associated with using your phone. The terms
“mobile device” or “cell phone” are used in this
section to refer to your phone. Read this
information before using your mobile device.
Exposure to Radio Frequency (RF) Signals
The U.S. Food and Drug Administration (FDA)
has published information for consumers
relating to Radio Frequency (RF) exposure from
wireless phones. The FDA publication includes
the following information:
Do cell phones pose a health hazard?
Many people are concerned that cell phone
radiation will cause cancer or other serious
health hazards. The weight of scientific
Important Safety
Information
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Important Safety Information 9
evidence has not linked cell phones with any
health problems.
Cell phones emit low levels of Radio Frequency
(RF) energy. Over the past 15 years, scientists
have conducted hundreds of studies looking at
the biological effects of the radio frequency
energy emitted by cell phones. While some
researchers have reported biological changes
associated with RF energy, these studies have
failed to be replicated. The majority of studies
published have failed to show an association
between exposure to radio frequency from a
cell phone and health problems.
The low levels of RF cell phones emit while in
use are in the microwave frequency range. They
also emit RF at substantially reduced time
intervals when in the stand-by mode. Whereas
high levels of RF can produce health effects (by
heating tissue), exposure to low level RF that
does not produce heating effects causes no
known adverse health effects.
The biological effects of radio frequency energy
should not be confused with the effects from
other types of electromagnetic energy.
Very high levels of electromagnetic energy,
such as is found in X-rays and gamma rays,
can ionize biological tissues. Ionization is a
process where electrons are stripped away from
their normal locations in atoms and molecules.
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10 Important Safety Information
It can permanently damage biological tissues
including DNA, the genetic material.
The energy levels associated with radio
frequency energy, including both radio waves
and microwaves, are not great enough to cause
ionization of atoms and molecules. Therefore,
RF energy is a type of non-ionizing radiation.
Other types of non-ionizing radiation include
visible light, infrared radiation (heat), and other
forms of electromagnetic radiation with relatively
low frequencies.
While RF energy does not ionize particles, large
amounts can increase body temperatures and
cause tissue damage. Two areas of the body,
the eyes and the testes, are particularly
vulnerable to RF heating because there is
relatively little blood flow in them to carry away
excess heat.
Research Results to Date: Is there a connection
between RF and certain health problems?
The results of most studies conducted to date
say no. In addition, attempts to replicate and
confirm the few studies that have shown a
connection have failed.
The scientific community at large therefore
believes that the weight of scientific evidence
does not show an association between
exposure to Radio Frequency (RF) from cell
phones and adverse health outcomes. Still the
scientific community has supported additional
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Important Safety Information 11
research to address gaps in knowledge. Some
of these studies are described below.
Interphone Study
Interphone is a large international study
designed to determine whether cell phones
increase the risk of head and neck cancer. A
report published in the International Journal of
Epidemiology (June, 2010) compared cell
phone usage for more than 5,000 people with
brain tumors (glioma and meningioma) and a
similar number of healthy controls.
Results of this study did NOT show that cell
phones caused brain cancer. In this study, most
people had no increased risk of brain cancer
from using cell phones. For people with the
heaviest use of cell phones (an average of
more than ½ hour per day, every day, for over
10 years) the study suggested a slight increase
in brain cancer. However, the authors
determined that biases and errors prevented
any conclusions being drawn from this data.
Additional information about Interphone can be
found at
http://www.iarc.fr/en/media-centre/pr/2010/pdfs/
pr200_E.pdf.
Interphone is the largest cell phone study to
date, but it did not answer all questions about
cell phone safety. Additional research is being
conducted around the world, and the FDA
continues to monitor developments in this field.
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12 Important Safety Information
International Cohort Study on Mobile Phone Users
(COSMOS)
The COSMOS study aims to conduct long-term
health monitoring of a large group of people to
determine if there are any health issues linked
to long-term exposure to radio frequency
energy from cell phone use. The COSMOS
study will follow approximately 300,000 adult
cell phone users in Europe for 20 to 30 years.
Additional information about the COSMOS
study can be found at
http://www.ukcosmos.org/index.html.
Risk of Brain Cancer from Exposure to Radio
Frequency Fields in Childhood and Adolescence
(MOBI-KIDS)
MOBI-KIDS is an international study
investigating the relationship between exposure
to radio frequency energy from communication
technologies including cell phones and brain
cancer in young people. This is an international
multi-center study involving 14 European and
non-European countries. Additional information
about MOBI-KIDS can be found at
http://www.creal.cat/programes-recerca/
en_projectes-creal/view.php?ID=39.
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Important Safety Information 13
Surveillance,Epidemiology,andEndResults(SEER)
Program of the National Cancer Institute
The National Cancer Institute (NCI) actively
follows cancer statistics in the United States to
detect any change in rates of new cases for
brain cancer. If cell phones play a role in risk for
brain cancer, rates should go up, because
heavy cell phone use has been common for
quite some time in the U.S. Between 1987 and
2005, the overall age-adjusted incidence of
brain cancer did not increase. Additional
information about SEER can be found at
http://seer.cancer.gov/.
Cell Phone Industry Actions
Although the existing scientific data do not
justify FDA regulatory actions, the FDA has
urged the cell phone industry to take a number
of steps, including the following:
●Support-needed research on possible
biological effects of RF for the type of signal
emitted by cell phones;
●Design cell phones in a way that minimizes
any RF exposure to the user; and
●Cooperate in providing users of cell phones
with the current information on cell phone
use and human health concerns.
The FDA also is working with voluntary
standard-setting bodies such as the Institute of
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14 Important Safety Information
Electrical and Electronics Engineers (IEEE), the
International Commission on Non-Ionizing
Radiation Protection (ICNIRP), and others to
assure that safety standards continue to
adequately protect the public.
Reducing Exposure: Hands-Free Kits and
Other Accessories
Steps to Reduce Exposure to Radio Frequency
Energy
If there is a risk from being exposed to radio
frequency energy (RF) from cell phones - and
at this point we do not know that there is - it is
probably very small. But, if you are concerned
about avoiding even potential risks, you can
take a few simple steps to minimize your RF
exposure.
●Reduce the amount of time spent using your
cell phone;
●Use speaker mode or a headset to place
more distance between your head and the
cell phone.
Hands-Free Kits
Hands-free kits may include audio or
Bluetooth®headsets and various types of
body-worn accessories such as belt-clips and
holsters. Combinations of these can be used to
reduce RF energy absorption from cell phones.
Headsets can substantially reduce exposure
because the phone is held away from the head
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Important Safety Information 15
in the user's hand or in approved body-worn
accessories. Cell phones marketed in the U.S.
are required to meet RF exposure compliance
requirements when used against the head and
against the body.
Because there are no known risks from
exposure to RF emissions from cell phones,
there is no reason to believe that hands-free kits
reduce risks. Hands-free kits can be used for
convenience and comfort. They are also
required by law in many states if you want to
use your phone while driving.
CellPhoneAccessoriesthatClaimtoShieldtheHead
from RF Radiation
Because there are no known risks from
exposure to RF emissions from cell phones,
there is no reason to believe that accessories
which claim to shield the head from those
emissions reduce risks. Some products that
claim to shield the user from RF absorption use
special phone cases, while others involve
nothing more than a metallic accessory
attached to the phone.
Studies have shown that these products
generally do not work as advertised. Unlike
“hands-free” kits, these so-called “shields” may
interfere with proper operation of the phone.
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16 Important Safety Information
The phone may be forced to boost its power to
compensate, leading to an increase in RF
absorption.
Children and Cell Phones
The scientific evidence does not show a danger
to any users of cell phones from RF exposure,
including children and teenagers. The steps
adults can take to reduce RF exposure apply to
children and teenagers as well.
●Reduce the amount of time spent on the cell
phone;
●Use speaker mode or a headset to place
more distance between the head and the cell
phone.
Some groups sponsored by other national
governments have advised that children be
discouraged from using cell phones at all. For
example, The Stewart Report from the United
Kingdom made such a recommendation in
December 2000. In this report, a group of
independent experts noted that no evidence
exists that using a cell phone causes brain
tumors or other ill effects. Their
recommendation to limit cell phone use by
children was strictly precautionary; it was not
based on scientific evidence that any health
hazard exists.
Additional information on the safety of RF
exposures from various sources can be
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Important Safety Information 17
obtained from the following organizations
(updated 10/1/2010):
●FCC RF Safety Program:
http://www.fcc.gov/oet/rfsafety/.
●Environmental Protection Agency (EPA):
http://www.epa.gov/radtown/wireless-
tech.html.
●Occupational Safety and Health
Administration (OSHA):
http://www.osha.gov/SLTC/
radiofrequencyradiation/ .
(Note: This web address is case sensitive.)
●National Institute for Occupational Safety and
Health (NIOSH):
http://www.cdc.gov/niosh/.
●World Health Organization (WHO):
http://www.who.int/peh-emf/en/.
●International Commission on Non-Ionizing
Radiation Protection:
http://www.icnirp.de.
●Health Protection Agency:
http://www.hpa.org.uk/Topics/Radiation/.
●US Food and Drug Administration:
http://www.fda.gov/Radiation-
EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/
default.htm.
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18 Important Safety Information
Specific Absorption Rate (SAR)
Certification Information
Your wireless phone is a radio transmitter and
receiver. It is designed and manufactured not to
exceed the exposure limits for Radio Frequency
(RF) energy set by the Federal
Communications Commission (FCC) of the
U.S. Government.
These FCC RF exposure limits are derived from
the recommendations of two expert
organizations: the National Council on
Radiation Protection and Measurement (NCRP)
and the Institute of Electrical and Electronics
Engineers (IEEE). In both cases, the
recommendations were developed by scientific
and engineering experts drawn from industry,
government, and academia after extensive
reviews of the scientific literature related to the
biological effects of RF energy.
The RF exposure limit set by the FCC for
wireless mobile phones employs a unit of
measurement known as the Specific
Absorption Rate (SAR). The SAR is a measure
of the rate of absorption of RF energy by the
human body expressed in units of watts per
kilogram (W/kg). The FCC requires wireless
phones to comply with a safety limit of 1.6 watts
per kilogram (1.6 W/kg).
The FCC SAR limit incorporates a substantial
margin of safety to give additional protection to
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Important Safety Information 19
the public and to account for any variations in
measurements.
SAR tests are conducted using standard
operating positions accepted by the FCC with
the phone transmitting at its highest certified
power level in all tested frequency bands.
Although the SAR is determined at the highest
certified power level, the actual SAR level of the
phone while operating can be well below the
maximum reported value. This is because the
phone is designed to operate at multiple power
levels so as to use only the power required to
reach the network. In general, the closer you are
to a wireless base station antenna, the lower the
power output of the phone.
Before a new model phone is available for sale
to the public, it must be tested and certified to
the FCC that it does not exceed the SAR limit
established by the FCC. Tests for each model
phone are performed in positions and locations
(e.g. at the ear and worn on the body) as
required by the FCC. For body-worn operation,
this phone has been tested and meets FCC RF
exposure guidelines when used with an
accessory that contains no metal and that
positions the mobile device a minimum of
1.0 cm from the body.
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20 Important Safety Information
Use of other accessories may not ensure
compliance with FCC RF exposure guidelines.
The FCC has granted an Equipment
Authorization for this mobile phone with all
reported SAR levels evaluated as in compliance
with the FCC RF exposure guidelines.
The maximum SAR values for this model
phone as reported to the FCC are:
Head (Simultaneous Transmission): 0.34 W/Kg
Body (Simultaneous Transmission): 1.34 W/Kg
The SAR information for this device can also be
found on Samsung’s website:
http://www.samsung.com/sar.
SAR information on this and other model
phones can be accessed online on the FCC's
website through http://transition.fcc.gov/oet/
rfsafety/sar.html. To find information that pertains
to a particular model phone, this site uses the
phone FCC ID number which is usually printed
somewhere on the case of the phone.
Sometimes it may be necessary to remove the
battery pack to find the number. Once you have
the FCC ID number for a particular phone,
follow the instructions on the website and it
should provide values for typical or maximum
SAR for a particular phone. Additional SAR
information can also be obtained at
http://www.fcc.gov/encyclopedia/specific-
absorption-rate-sar-cellular-telephones.
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