Samsung SCH-i830 Series User manual

SAMSUNG WIRELESS
1. From the Home Screen Tap the Start but-
ton.
2. Choose Settings…
3. Tap the System tab at the bottom of the
screen…
4. Tap the icon for PhoneInfo….
5. The Software
Version will be
the last 4 char-
acters on the
7th Line of the
screen.
SCH-I830
POCKET
GUIDE
SCH-I830
How to check the
software version
SAMSUNG TECHNICAL SUPPORT
888-987-4357 (HELP)
These are the 9 questions you need to be
able to answer before escalating the
customer to Sprint or Samsung technical
support for synchronization issues.
1. Is the Customer using a Laptop or Desktop
computer? If the Customer is using a laptop, is
the Customer using a Docking Station?
Desktop | Laptop | Laptop w/
dock
2. Is the Customer using a Data Cradle/Cable or
attempting to synchronize via Bluetooth?
Cradle/Cable | Bluetooth
3. What is the Customer using to Sync with?
Activesync | 3rd Pty App
4. Is the Customer syncing with Microsoft®
Outlook? YES | NO
5. Does the Customer have another PDA
device? YES | NO
6. What Operating System is the Customer using?
98 | 98SE | ME | 2K | XP | MAC | NT
7. Does the Customer have Admin Rights to the
PC? YES | NO
8. Has the Customer Soft Reset the device?
YES | NO
9. Did the issue happen after a program was
installed? YES | NO
SAMSUNG
WIRELESS
TECHNICAL
TRAINING
General Information
Phone Version:
• Current Software: ZH31 (August 31, 2006)
• Current PRL: 20224 (EVDO)
• Hardware: 1.2S
Phone Reset:
• Soft Reset:: Insert the end of the stylus into the
reset hole on the bottom of the phone.
• Hard Reset: Start, Phone, Tools, Options, Secu-
rity, Phone Reset, Last 4 digits of the cell num-
ber (unless they have changed the password),
OK, Yes. (WARNING: WILL ERASE ALL
USER DATA!)
Phone Programming:
ο ##3282(DATA)#
ο Select the following steps from the on-screen menu:
ο Advanced...
ο XXXXXX (XXXXXX is the 6 digit MSL
code) and press OK...
ο View/Edit...
ο Press the up/down navigational keys to go to each
item...
ο To exit NAM pro-
gramming mode, press the
left soft key for Tools,
then tap Exit.
ο If you want to change
the Phone Number, press
##XXXXXX# (XXXXXX
is the 6 digit MSL code) in
the dialing screen. Then
you can input the MDN
and MSID by entering it
with the keypad.
SAR Rating:
Head: 1.08 W/kg ; Body-worn: 0.552 W/kg
Data Software:
ActiveSync 4.2
Handset Locks / Freezes
Up!
If the handset is “locked
up” and will not respond
to key press simply re-
move and replace the
battery. To insure that this
activity does not occur one
must periodically check
and close the “running”
programs. This function is
located under Settings >
System > Memory >
Running Programs.

SAMSUNG
WIRELESS
TECHNICAL
TRAINING
SAMSUNG TECHNICAL SUPPORT
888-987-4357 (HELP)
Starting from the Home screen, click START.
From the program list choose MESSAGING.
Now, viewing the inbox, click
MENU> TOOLS> NEW ACCOUNT >
E-MAIL SETUP will walk you through the
steps of setting up your POP/IMAP account. Fill
in the fields that follow. When you reach step
(5/5), tap options, and choose how you want to
connect, how often to check for messages and
if the server requires authentication. If you do
not have information for a field please contact
your E-mail service provider for assistance.
When all the appropriate fields are filled select
FINISH at the end of the wizard to save your
settings.
Configuring the SCH-i830
for POP3 and IMAP4 e-
mail
Accessing
the internet
on the SCH-
i830
Accessing the internet
on the SCH-i830 is a simple as launching the
built in Pocket Internet Explorer application
and choosing a destination from either the
favorites list or calling up the address bar and
typing in a URL. In order for this to be as easy
as is described here, the customer must of
course subscribe to a qualified Sprint PCS Wireless
plan and the account must be provisioned for data.
If there are any issues with
connectivity to the internet
via the Pocket IE browser
and the account is provi-
sioned correctly, one
should verify that the “data
connections” setting is
properly configured for the
type of service the cus-
tomer is attempting to use.
The defaults are set to
“Automatic” and generally
will work that way without fail. There is only one
option displayed by default:
• Sprint Data
Sprint Data is the value set
for the 1xEV/DO #777
Sprint data network. This
setting should not require
adjustment in order to
connect to data services.
Editing connections, adding proxy connections,
having multiple connections for internet, work, and
WAP specifically are all supported by Sprint PCS
Wireless Technical Support as well as Samsung
Technical Support.
Phone Settings Info.
Since the phone portion of the i830 is an applica-
tion that runs within the Windows Mobile 5 Oper-
ating System, the settings for the phone side of the
device are all with in the phone application. From
the phone screen, tapping menu and then op-
tions will bring up the phone settings screen and 4
other tabs associated with various different set-
tings for the phone
application.
Voicemail Number,
DTMF Tones, Ringtone
Settings, Roaming Op-
tions, Security Features,
GPS Setting & Voice
Privacy can all be located under this options
menu.
Wireless Manager
Wireless Manager is a one-touch control for
all wireless signals in the I830. By default, it
can be accessed directly from the Today
screen; however, it can also be access by
Pressing Start, Set-
tings, tapping the Con-
nections tab, and tap-
ping the Wireless
Manager icon.