Samsung SM-G9250 User manual

www.samsung.com/hk
User Manual
English (HK). 07/2017. Rev.1.0
SM-G9250

2
Table of Contents
Basics
4 Read me first
6 Device overheating situations and
solutions
9 Package contents
10 Device layout
12 Battery
17 SIM or USIM card (nano-SIM card)
19 Turning the device on and off
20 Controlling the touchscreen
23 Home screen
29 Lock screen
30 Edge screen
37 Notification panel
39 Entering text
42 Screen capture
43 Opening apps
43 Multi window
48 Samsung account
49 Transferring data from your previous
device
52 Device and data management
55 QUICK CONNECT
57 Sharing features
58 Emergency mode
Applications
59 Installing or uninstalling apps
61 Phone
64 Contacts
69 Messages
71 Internet
73 Email
74 Camera
96 Gallery
99 Samsung Gear
100 Game Launcher
103 Calendar
104 S Health
107 S Voice
109 Music
110 Video
111 Voice Recorder
113 My Files
113 Memo
114 Clock
115 Calculator
116 Google apps

Table of Contents
3
Settings
118 Introduction
118 Connections
130 Sounds and vibration
131 Notifications
131 Display
133 Wallpapers and themes
134 Advanced features
136 Device maintenance
138 Apps
138 Lock screen and security
144 Cloud and accounts
146 Google
146 Accessibility
147 General management
147 Software update
147 User manual
148 About device
Appendix
149 Accessibility
163 Troubleshooting

4
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.

Basics
5
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, tap
Apps
→
Settings
→
About device
→
Battery info .
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information

Basics
6
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files

Basics
7
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.

Basics
8
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. This feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Never use a damaged charger or battery.

Basics
9
Package contents
Check the product box for the following items:
•
Device
•
Quick start guide
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.

Basics
10
Device layout
Microphone
Speaker
Back key
Multipurpose jack
Front camera
Speaker
Edge screen
Power key
Touchscreen
Edge screen
Recents key
Headset jack
Home key (Fingerprint
recognition sensor)
LED indicator
Proximity/Light sensor
SIM card tray
GPS antenna
Main antenna
Infrared port
Flash
Volume key
NFC antenna/Wireless
charging coil
Rear camera
Microphone

Basics
11
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
•
Do not allow water to contact the touch screen. The touch screen may malfunction
in humid conditions or when exposed to water.
•
The colours on the curved screen may look different depending on your viewing
position.
Keys
Key Function
Power
•
Press and hold to turn the device on or off.
•
Press to turn on or lock the screen.
Recents
•
Tap to open the list of recent apps.
Home
•
Press to turn on the screen while the screen is locked.
•
Press to return to the Home screen.
•
Press and hold to launch Google .
Back
•
Tap to return to the previous screen.
•
Tap and hold to access additional options for the current
screen.
Volume
•
Press to adjust the device volume.

Basics
12
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
1 Connect the USB cable to the USB power adaptor, and plug the USB cable into the
device’s multipurpose jack.
2 Plug the USB power adaptor into an electric socket.
3 After fully charging, disconnect the device from the charger. First unplug the charger
from the device, and then unplug it from the electric socket.

Basics
13
Viewing the estimated charging time
While charging, open the Home screen and tap Apps
→
Settings
→
Device maintenance
→
Battery .
The actual charging time may vary depending on the status of your device and the
charging conditions. The estimated charging time may not be displayed when you
charge the device in very cold or very hot conditions.
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device maintenance feature.
•
When you are not using the device, turn off the screen by pressing the Power key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate the Wi-Fi feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced, such as emails.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.

Basics
14
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while
the device or its screen is turned off.
About Fast charging
•
Fast charging uses battery charging technology that charges the battery faster by
increasing the charging power. The device supports Samsung’s Adaptive fast charging
feature and Qualcomm Quick Charge 2.0.
•
To use Fast charging on your device, connect it to a battery charger that supports
Adaptive fast charging or Quick Charge 2.0.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery.
While charging the battery when the device is turned off, the icon appears on the screen.
If the fast charging feature is not activated, on the Home screen, tap
Apps
→
Settings
→
Device maintenance
→
Battery
→ →
Advanced settings , and then tap the Fast cable
charging
switch to activate it.
•
You cannot use the built-in fast charging feature when you charge the battery
using a standard battery charger.
•
If the device heats up or the ambient air temperature rises, the charging speed may
decrease automatically. This is a normal operating condition to prevent damage to
the device.

Basics
15
Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).
1 Place the centre of the device’s back on the centre of the wireless charger.
The estimated charging time will appear on the screen. The actual charging time may
vary depending on the charging conditions.
2 After fully charging, disconnect the device from the wireless charger.
When using the wireless charger, do not place foreign materials, such as metal
objects, magnets, and magnetic stripe cards, between the device and the wireless
charger. The device may not charge properly or may overheat.
•
If you use the wireless charger in areas with weak network signals, you may lose
network reception.
•
Use Samsung-approved wireless chargers. If you use other wireless chargers, the
battery may not charge properly.

Basics
16
Power saving mode
Activate power saving mode to extend the battery’s usage time.
1 On the Home screen, tap
Apps
→
Settings
→
Device maintenance
→
Battery
→
MID .
2 Tap
CUSTOMISE to change the power saving settings before entering power saving
mode.
3 Tap
APPLY .
Maximum power saving mode
In maximum power saving mode, the device decreases battery consumption by applying the
dark theme and limiting the apps and features available. Network connections, except for the
mobile network, will be deactivated.
1 On the Home screen, tap
Apps
→
Settings
→
Device maintenance
→
Battery
→
MAX .
2 Tap
CUSTOMISE to change the power saving settings before entering maximum power
saving mode.
3 Tap
APPLY .
After entering maximum power saving mode, on the Home screen, tap and select an app
to use. To remove apps, tap
→
Edit and select an app with .
To deactivate maximum power saving mode, tap
→
Disable Maximum power saving
mode
.
The estimated battery usage time may vary depending on your device settings and
operating conditions.

Basics
17
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
1 Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2 Pull out the SIM card tray gently from the SIM card tray slot.
3 Place the SIM or USIM card on the SIM card tray with the gold-coloured contacts facing
downwards.

Basics
18
4 Gently press the SIM or USIM card into the SIM card tray to secure it.
If the card is not fixed firmly into the SIM card tray, the SIM card may leave or fall out
of the SIM card tray.
5 Insert the SIM card tray back into the SIM card tray slot.
•
If you insert the SIM card tray into your device while the SIM card tray is wet, your
device may be damaged. Always make sure the SIM card tray is dry.
•
Fully insert the SIM card tray into the SIM card tray slot to prevent liquid from
entering your device.
Removing the SIM or USIM card
1 Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
2 Pull out the SIM card tray gently from the SIM card tray slot.
3 Remove the SIM or USIM card.
4 Insert the SIM card tray back into the SIM card tray slot.

Basics
19
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the on-
screen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap
Power off .
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Restarting the device
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Power key
Volume Down key

Basics
20
Controlling the touchscreen
•
Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
•
To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
•
The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
•
Leaving the touchscreen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touchscreen when you do not use the
device.
•
It is recommended to use fingers when you use the touchscreen.
Tapping
To open an app, to select a menu item, to press an on-screen button, or to enter a character
using the keyboard on the screen, tap it with your finger.