Samsung SPH-I300SS User manual

LMTSI330040303F6
SPH - i330 Tips/Troubleshooting Guide

Index
Index .............................................................2
Tips ...............................................................5
Wake up Feature ........................................................... 5
Phone Application Buttons ........................................... 6
Internal/External Battery Charge ................................... 6
Screen Calibration ......................................................... 7
HotSync to Save Current Settings ................................. 8
Common Problems .....................................10
HotSync ...................................................................... 10
Fatal Errors .................................................................. 14
USB Problems ............................................................. 15
Resetting the i330 ....................................................... 16
Operating Systems ....................................................... 17

Palm Applications ....................................................... 20
Using your i330 with the Sprint Business Connection Palm
Client .......................................................................... 21
Battery ......................................................................... 22

4
Tips/Troubleshooting
Instructions

Tips 5
Tips
Wake up Feature
Do you have the problem of your phone turning on
accidentally when you carry it in your pocket or case?
The Wake Up feature is the solution. The Wake Up
feature allows you to designate the buttons that wake
the phone up after it has been idle with the screen
turned off. When the Wake Up feature is active, you are
required to press two buttons at once to wake the phone
up. This keeps you from accidentally turning the phone
on and discharging the battery.
1. Tap to launch the applications menu.
2. Tap for Preferences.
3. Tap the drop down arrow and select Buttons.
4. Tap the Wake up button.
5. Tap the drop down arrow to select the following options:
•Power Buttons - Only wakes up the phone by pressing
or .
•Power and Volume Buttons - Only wakes up the phone
when you press or , and at the same time.
•All Except Scroll Buttons - Wakes up when any button
is pressed except and .

Tips 6
6. Tap Done to exit and save your selection.
Phone Application Buttons
The four application buttons can also be programmed
to launch special phone related applications when you
are in the phone main menu. These buttons will act
normally if you are in the application main menu. To
modify the applications associated with the buttons:
1. Press to view the phone main menu.
2. Tap and select Options and then Preferences.
3. Tap the drop down arrow in the upper right corner and
select Buttons.
4. Tap the drop down arrow next to each icon and select the
desired application to associate with each one.
5. Tap when finished to save and exit.
Internal/External Battery Charge
Your PCS Phone comes with a rechargeable battery. You
should charge the battery as soon as possible so you can
begin using your phone.
Keeping track of your battery’s charge is important. If
your battery level becomes too low, your phone
automatically turns off and all information being
worked on is lost. For a quick check of the battery level,
glance at the battery charge indicator icon located in the
upper-right corner of your phone’s display screen. If the

Tips 7
battery charge is getting too low, the battery icon
( ) blinks and the phone sounds a warning tone.
There is also an internal backup battery that saves all the
settings in the phone when the regular battery is
discharged. An internal backup battery needs to be
charged initially for 24 hours. To make sure the internal
battery is charged, do not disconnect the main battery
from the phone for 24 hours. When the external battery
is fully discharged, the internal battery will maintain
data for 15 hours. Once the Internal battery is fully
discharged, all data is lost and a HotSync operation
must be performed to retrieve any lost data.
Screen Calibration
The first time the handheld computer is turned on, a
setup screen is displayed with instructions. These
instructions include a calibration setup that aligns the
internal circuitry with the touch sensitive screen.
Make sure you always use the stylus when touching the
screen. If you use another device or your fingernail, the
device is not be calibrated correctly and the touch area
will not be accurate.

Tips 8
HotSync to Save Current Settings
If you are constantly adding new data to your i330,
make sure that you perform a HotSync periodically to
save any recent changes. If the unit looses data from a
discharged battery or crashes, it can be easily restored
performing a HotSync provided the data is current on
the desktop/laptop machine. If the data is not current,
all changes made prior to the last HotSync will be lost.
When you perform a HotSync, make sure the Custom
System setting is “Handheld overwrites Desktop”.
To set the Customer settings:
1. Click on the HotSync icon in the menu tray.
2. Click on Custom.
3. Highlight System and click the Change button.
4. Select “Handheld overwrites Desktop” and click OK.
5. Click Done to exit.

Tips 9
Settings Chart
Notes:
1. To recover any changed settings, the user must perform a
HotSync after making custom changes. Then perform a
HotSync where HotSync manager is set to Handheld
overwrites desktop.
2. If Data is lost or hard reset is performed, the user must
perform a HotSync with the HotSync manager set to
recover settings.
*. This setting is not saved in the Palm file when a HotSync is
performed, but is saved in the native phone setting.
Soft Reset Hard Reset HotSync
Speed Dial no change Cleared Recovered
Voice Dial no change Cleared Not Supported
Voice Memo no change no change Not Supported
Application Buttons
(PDA)
no change Set back to
default
Recovered
Application Buttons
(Phone)
no change Set back to
default
Recovered
Contrast/Brightness no change Set back to
default
Not Supported
Bookmarks no change Cleared Recovered
General Preferences no change Set back to
default
Recovered
Network Panel no change no change Not Supported
Phone Ringer Type
Setting
no change no change * Not Supported
Address Book no change Cleared Recovered

Common Problems 10
Common Problems
This guide contains common solutions to problems that
may arise when operating your i330. Please look over
the following list of solutions, before calling the
customer support center.
HotSync
Question: When I perform a HotSync operation I receive
a message that says “New Hardware Found” and a new
profile is installed at a different COM port?
Answer: If you perform a HotSync operation before the
system is fully booted, this may cause Windows to think
there is a new device being installed. Please wait until your
system completely boots up, and you see the HotSync
icon displayed in the system try located in the bottom
right corner of the screen before performing a HotSync
operation.
Question: Can I HotSync numerous devices to one user?
Answer: You should not synchronize multiple devices
unless they are the exact same hardware device. (This is
especially true with PDA/Cellular handset hybrids.) The
best way would be to create a separate profile for each
device that you HotSync. That way, if there is a problem,
it can be narrowed down quickly to the correct device or
profile.
Question: I cannot perform a HotSync operation with
Palm Desktop version 4.0 installed?