Samsung SPH-I330 User manual

SPH - i330 Tips/Troubleshooting Guide

Index
Index .............................................................2
Tips ...............................................................4
Wake up Feature ........................................................... 4
Phone Application Buttons ........................................... 5
Internal/External Battery Charge ................................... 5
Screen Calibration ......................................................... 6
HotSync to Save Current Settings ................................. 7
Common Problems .......................................9
Resetting the i330 ......................................................... 9
Operating Systems ....................................................... 10
Palm Applications ....................................................... 12
Battery ......................................................................... 13
HotSync ...................................................................... 14

3
Tips/Troubleshooting
Instructions

Tips 4
Tips
Wake up Feature
Do you have the problem of your phone turning on
accidentally when you carry it in your pocket or case?
The Wake Up feature is the solution. The Wake Up
feature allows you to designate the buttons that wake
the phone up after it has been idle with the screen
turned off. When the Wake Up feature is active, you are
required to press two buttons at once to wake the phone
up. This keeps you from accidentally turning the phone
on and discharging the battery.
1. Tap to launch the applications menu.
2. Tap for Preferences.
3. Tap the drop down arrow and select Buttons.
4. Tap the Wake up button.
5. Tap the drop down arrow to select the following options:
•Power Buttons - Only wakes up the phone by pressing
or .
•Power and Volume Buttons - Only wakes up the phone
when you press or , and at the same time.
•All Except Scroll Buttons - Wakes up when any button
is pressed except and .

Tips 5
6. Tap Done to exit and save your selection.
Phone Application Buttons
The four application buttons can also be programmed
to launch special phone related applications when you
are in the phone main menu. These buttons will act
normally if you are in the application main menu. To
modify the applications associated with the buttons:
1. Press to view the phone main menu.
2. Tap and select Options and then Preferences.
3. Tap the drop down arrow in the upper right corner and
select Buttons.
4. Tap the drop down arrow next to each icon and select the
desired application to associate with each one.
5. Tap when finished to save and exit.
Internal/External Battery Charge
Your PCS Phone comes with a rechargeable battery. You
should charge the battery as soon as possible so you can
begin using your phone.
Keeping track of your battery’s charge is important. If
your battery level becomes too low, your phone
automatically turns off and all information being
worked on is lost. For a quick check of the battery level,
glance at the battery charge indicator icon located in the
upper-right corner of your phone’s display screen. If the

Tips 6
battery charge is getting too low, the battery icon
( ) blinks and the phone sounds a warning tone.
There is also an internal backup battery that saves all the
settings in the phone when the regular battery is
discharged. An internal backup battery needs to be
charged initially for 24 hours. To make sure the internal
battery is charged, do not disconnect the main battery
from the phone for 24 hours. When the external battery
is fully discharged, the internal battery will maintain
data for 15 hours. Once the Internal battery is fully
discharged, all data is lost and a HotSync operation
must be performed to retrieve any lost data.
Screen Calibration
The first time the handheld computer is turned on, a
setup screen is displayed with instructions. These
instructions include a calibration setup that aligns the
internal circuitry with the touch sensitive screen.
Make sure you always use the stylus when touching the
screen. If you use another device or your fingernail, the
device is not be calibrated correctly and the touch area
will not be accurate.

Tips 7
HotSync to Save Current Settings
If you are constantly adding new data to your i330,
make sure that you perform a HotSync periodically to
save any recent changes. If the unit looses data from a
discharged battery or crashes, it can be easily restored
performing a HotSync provided the data is current on
the desktop/laptop machine. If the data is not current,
all changes made prior to the last HotSync will be lost.
When you perform a HotSync, make sure the Custom
System setting is “Handheld overwrites Desktop”.
To set the Customer settings:
1. Click on the HotSync icon in the menu tray.
2. Click on Custom.
3. Highlight System and click the Change button.
4. Select “Handheld overwrites Desktop” and click OK.
5. Click Done to exit.

Tips 8
Settings Chart
Soft Reset Hard Reset Hot Sync
Speed Dial no change Cleared Recovered
Voice Dial no change Cleared Not supported
Voice Memo no change no change Not supported
Application buttons
(PDA) no change Set back to
default Recovered
Application buttons
(Phone) no change Set back to
default Recovered
Contrast/Brightness no change Set back to
default Not supported
Bookmarks no change Cleared Recovered
General Preferences no change Set back to
default Recovered
Network panel no change no change Not supported
Phone ringer type
setting no change no change Not Supported
Address book no change Cleared Recovered
Notes:
1. To recover any changed settings, the user must perform a Hotsync
after making custom changes. Then perform a Hotsync where Hotsync
manager is set to Handheld overwrites desktop.
2. If data is lost or hard reset is performed, user must perform Hotsync
with Hotsync manager set for desktop overwrites handheld to recover
settings.

Common Problems 9
Common Problems
This guide contains common solutions to problems that
may arise when operating your i330. Please look over
the following list of solutions, before calling the
customer support center.
Resetting the i330
Question: How do I perform a soft reset on my i330?
Note: When you perform a Soft Reset, no stored data is lost.
Answer: Use the stylus briefly to press the reset button on
the i330 located on the bottom of the phone, next to the
power/accessory interface connector.
Question: How do I perform a hard reset?
Note: All data is lost when a hard reset is performed. The handset is
reset to the factory settings.
Answer: To perform a hard reset:
1. Press and hold the Handheld Power button ( )
located on the side of the phone, then use the stylus
tip or a paperclip to press the reset button.
2. Remove the stylus or paperclip from the rest hole,
then release the handheld power button. An “Erase all
data” screen is displayed confirming the hard reset.
3. Press the up scroll key on the front of the phone to
perform the hard reset.

Common Problems 10
Operating Systems
Question: Can I set up new entries or modify the existing
entry in the Palm OS Network Panel?
Answer: NO! Access to the Internet is via the Sprint PCS
Vision network; the setup/configuration in the Sprint
PCS Network Panel entry should not be modified in any
way, or else you may no longer be able to access the
network. Please note that if you change your Vision
password on the Sprint PCS website, the password in the
Network Panel is automatically updated wirelessly! Unlike
previous Palm OS devices, any devices enabled on the
PCS Vision network cannot dial out through the
network, so although it is physically possible to set up a
different network connection on the device, you will not
be able to access it.
Question: Can I use this with my Macintosh computer?
Answer: At this time, we do not support the Macintosh
computer because of the USB interface cable. Powerbook’s
and other Apple systems use an IR port to sync. No other
method is available for these systems.
Question: Does this work with Windows 95, 98, XP, or
2000?
Answer: Yes. Make sure that Palm version 4.0.1 is
installed. Prior versions of the Palm desktop will not
operate correctly with the platforms.
Question: I get an error message about not having the
proper rights to perform this function when using
Windows XP or 2000?

Common Problems 11
Answer: In Windows XP and 2000 you must have
“Standard User Rights”. If you are working on a network,
please see your IT department or consult the Microsoft
documentation for more information.
Question: I am having problems when trying to install a
USB device or a USB device is not recognized.
Answer: Depending on the Windows version being used,
you may or may not see a window display when you plug
in the USB interface cord. If the USB cradle was plugged
in before the drivers were installed, you must remove the
incorrect driver. To make sure that there are no problems,
you must look at the system devices to make sure that
there are no devices that are conflicting with on another.
To check, follow the steps listed below:
1. Click on Start/Settings/Control Panel.
2. Double click on the System icon.
3. Click on the Devices tab.
4. Review the Universal Serial Bus controllers list and look for
any yellow exclamation point icons. These icons indicate
that Windows is having a problem with the device.
5. If you find a device that is not responding correctly, click on
the entry and press the Delete key.
6. Close the System dialog box and reboot if necessary.
Question: My phone is constantly locking up or getting
fatal errors. What should I do?
Answer: You need to make a copy of your backup folder
and perform a hard reset on your phone. To perform the
operation:
1. Double click on your MY COMPUTER icon. Click on C
Drive/Program Files/Palm folder.

Common Problems 12
2. Right click on the Backup folder and select “Copy”. Paste
the folder to the desktop.
3. Return to C:\Program Files\Palm\Backup. Right click and
select “Select All”. Press the Delete key. Confirm the delete
by pressing Enter.
4. (THIS STEP WILL ERASE ALL DATA ON THE
PHONE, make sure that the Backup folder was copied
correctly in the steps above). Perform a hard reset on the
phone by pressing the phone contrast button and then
pressing the end of the sytlus in the reset hole located on the
bottom of the phone. Release the reset pin and then the
contrast button. Press the navigation key up to select “Yes”.
5. Place the device back in the craddle and press the HotSync
button.
6. After a successful HotSync, install your third party
applications one at a time from the backup menu copied to
the desktop using the Palm Installer.
Palm Applications
Question: Will my existing Palm Applications work with
my i330?
Answer: Yes. Most Palm applications work without any
problems.
Question: Can I work on my Palm and talk on the phone
at the same time?
Answer: Yes. You can use the speaker phone or optional
headset to talk on the phone while working on your i330.

Common Problems 13
Question: Can I use an application like Jot to expand the
Graffiti text area into the palm display?
Answer: No. This will cause the Palm OS to have fatal
system errors. The same system calls and launch codes are
used by the phone application.
Question: Can I install multiple conduit applications like
PocketMirror, Intellisync, etc?
Answer: No. More than one conduit can cause system
lockups and other problems. Select one preferred conduit
application and install. If you decide later that you would
like a different conduit application, remove the Palm
Desktop application and delete all the subdirectories, then
reinstall along with the desired conduit application.
Battery
Question: What is the battery life of my i330?
Answer: Your i330 has two batteries installed. An internal
battery and an external battery. The internal battery keeps
all your stored data from being lost when the external
battery becomes fully discharged. The data can be saved
for a total of 15 hours. If the external battery is not re-
charged or another full battery connected within the 15
hours, the data will be permanently lost. The external
battery provides approximately 2.5 hours of continuous
digital talk time (1 hour in analog) or approximately 96
hours of continuous digital standby time (14 hours in
analog). When the battery reaches 5% of its capacity, the
battery icon blinks and there is approximately two
minutes of talk time left. The phone also sounds an
audible alert every 30 seconds and then powers down.

Common Problems 14
HotSync
Question: Can I HotSync numerous devices to one user?
Answer: It is technically possible, but we highly advise
against performing this type of operation. The best way
would be to create a separate profile for each device that
you HotSync. That way, if there is a problem, it can be
narrowed down quickly to the correct device or profile.
Question: I cannot perform a HotSync operation with
Palm Desktop version 4.0 installed?
Answer: Palm Desktop 4.0 was only released a short time
before being upgraded to version 4.1. This software fixed
numerous issues. You can download the software from
http://www.palm.net. To install the Palm Desktop 4.1
software:
1. Close any HotSync or Palm Desktop Software currently
running on the system.
2. Download the software from http://www.palm.net.
3. After the software download is complete, install the
software on to your system.
Question: Can I sync my existing backup from my old
Palm OS device to my SPH-I330?
Answer: NO! Due to the integration of the cellular
handset into the I330's Palm OS implementation, some
of the system files that are synced during a HotSync
operation are unique to the I330. Dropping a backup
from ANY other Palm OS device may cause network/
serial connectivity and other features to stop working
properly, or may result in a permanent "Fatal Error" every
time you power on the handset until you do a hard reset.

Common Problems 15
If you have an existing Palm device, simply beam
addressbook, datebook and other data to the I330. When
doing an initial HotSync, create a NEW user name for the
I330. You will then need to use the Palm Install tool or
your other application's install programs to finish setting
up your I330.
Question: Can I use my existing email client on my SPH-
I330?
Answer: Maybe… Existing email clients like Eudora and
MultiMail Pro have been tested and they work properly
on the I330. A problem MAY exist if you are having to
dial into a corporate network for security reasons. The
configuration of Sprint PCS's 3G Vision network
precludes dialing a discrete phone number for data access,
you must instead dial into the Vision network to access
mail servers or any other internet resource. Many
corporate networks require you to dial into a secure access
device for access to their mail servers. If this is the case,
you may not be able to access your email. Sprint PCS has
personal and enterprise editions of their Business
Connection software, which provides a client that will
allow you to access your MS-Outlook (and some other
email clients) directly from your I330. Information and
downloads of these clients are available on Sprint PCS's
website at http://www.sprintpcs.com. If you don't have
any of the aforementioned security issues with the
network you're trying to access, simply follow the
directions that come with whatever email application you
want to use. Typically you will need the mail servers
complete internet hostname or IP address, whether access
is setup for POP3 or IMAP protocol for remote access,
and your username/password for the mail server to set up
the application, all of which your email administrator can
provide for you.

Common Problems 16
Question: How can I do a HotSync modem sync with my
I330?
Answer: Due to the design of the Sprint PCS Vision
network, you CANNOT do a modem sync. However, if
your system is on the Internet, you can, instead do a
Network sync. Please see “Performing a HotSync
Operation via a Network” on page 156 of the Online
User Manual for instructions on how to set up a network
sync.
Question:. Can I do a LAN or Network sync with my
SPH-I330?
Answer: Yes, please see “Performing a HotSync
Operation via a Network” on page 156 of the Online
User Manual for instructions on how to set up a LAN or
network sync.
Question: I have connected the cable and installed the
required software, but I cannot perform a Hotsync?
Answer: Make sure that you have “Local Serial” selected
in the HotSync control panel as the type of connection.
The cable connects to your computer as a USB cable, but
the data is still transferred as a local serial connection. To
check your connection:
1. Right click on the HotSync manager icon in the tool bar.
2. If not selected, click on Local Serial.
3. Try the HotSync operation again.
Question: I have “Local Serial” selected and I am still
unable to perform a HotSync operation?

Common Problems 17
Answer: Ensure that you are NOT using any other
software application that may be setup to use the same
COM port. Common faxing applications like Winfax Pro
& ProComm may be configured to use the same COM
port. If they are setup to use the same port, exit the
conflicting application and re-start the HotSync
operation.
If it still is not working correctly, make sure that you have
the proper COM port selected in the HotSync control
panel. To verify the COM port setting:
1. Click on the HotSync manager icon in the tool bar.
2. Click “Setup”
3. Click on the “Local” tab.
4. Use the drop down arrow to select the proper COM port
and press “OK”.