Samsung Galaxy Watch Active User manual

Galaxy Watch Active: Troubleshooting guide
If you've encountered an issue with your Samsung Galaxy Watch Active, please attempt the
following solutions to resolve the issue. If problem persists, you can visit our Samsung Service
Centre with your device for further assistance.
Calls are not connected
• Ensure that your Galaxy Watch Active is connected to a Mobile Device via Bluetooth. If your Galaxy
Watch Active is connected to your Mobile Device remotely, you cannot receive incoming calls
• Ensure that you have not set call barring for the incoming phone number on the Mobile Device and
Galaxy Watch Active
• Check if do not disturb mode, goodnight mode, or theatre mode is activated. If one of these modes
has been activated, the touchscreen does not turn on during incoming calls. Press the Home key or Back
key to turn on the screen and check the incoming call
ChargingClick to Collapse
Wireless charging using PowerShare feature does not work properly on Galaxy Watch Active
You can charge Galaxy Watch Active with Mobile Device’s battery by using Wireless
PowerShare function.As wireless charging efficiency depends on distance between wireless
charging coils embedded in the devices, the Wireless PowerShare feature may not work properly
depending on the type of accessories or cover being used on Mobile Device .
In this case it is recommended to remove any accessories and cover on Mobile Device being
used before using PowerShare feature. Also the location of the wireless charging coil may vary
by device. Adjust the device and the Galaxy Watch Active to make a strong connection.
• To charge properly, do not move or use the device or Galaxy Watch Active while charging
• If you charge the Galaxy Watch Active while charging the device that functions as a wireless
charging pad, the charging speed may decrease or the Galaxy Watch Active may not charge
properly, depending on the charger type
• Charging speed or efficiency may vary depending on the device’s condition or the surrounding
environment
• If the remaining battery power of the device that functions as a wireless charging pad drops
below a certain level, power sharing will stop

ConnectionClick to Collapse
When Bluetooth connection is not established while connecting Samsung Galaxy Watch
Active to Mobile Device?
• Ensure that the Bluetooth feature on both devices is activated
• Ensure there are no obstacles, such as walls or electrical equipment, between the devices
• Ensure that the latest version of the Galaxy Wearable App is installed on the Mobile Device
• Ensure that your Galaxy Watch Active and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the devices are
used in
• Restart both devices and launch the Galaxy Wearable App on the Mobile Device again
Cannot sync Samsung Health data between Galaxy Watch Active and Mobile Device
Please update Samsung Health application version on your Mobile Phone to the latest. (
6.2.0.075 or later version).
To update software, launch Samsung Health App > Tap 3 vertical icon (on the right side of the
screen) > Settings > About Samsung Health
HardwareClick to Collapse
Galaxy Watch Active does not turn on
•If the battery is completely discharged, the Galaxy Watch Active cannot be turned on
immediately when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the Galaxy Watch Active. Use the charger to charge the battery before using it
for the first time
• Use only Samsung-approved chargers, batteries, and cables.Unapproved chargers or cables can
cause the battery to explode or damage the Galaxy Watch Active
• And, before charging the battery, ensure that the charging terminals of the Galaxy Watch
Active and the wireless charger dock are free of foreign material, such as sweat, liquid, or dust.
Clean the charging terminals with a soft dry cloth
Screen does not turn on when raise your wrist while wearing the device
Check whether the following modes are activated on your Galaxy Watch Active:

•Do not disturb mode: Mute all notifications except for alarms and the screen will not turn on
when notification are received
•Theater mode: All alarms and notifications are muted and the screen will not turn on when a
notification is received or when thereis an alarm. Also, the wake-up gesture feature and watch
always on feature will be deactivated automatically
•Good night mode: All notifications except for alarms are muted and the screen will not turn on
when notifications are receivedwhile sleeping. Also, the wake-up gesture feature and watch
always on feature will be deactivated automatically
• Water lock mode: The touchscreen, the wake-up gesture feature, and the watch always on
feature will be deactivated
If those modes are enabled by user’s intention, wake-up gesture will be deactivated
automatically.