Appendix A –Troubleshooting
A Serial Utility Diskette is supplied with the Sealevel Systems adapter and will be used in the troubleshooting
procedures. By using this diskette and following these simple steps, most common problems can be
eliminated without the need to call Technical Support.
1. Identify all I/O adapters currently installed in your system. This includes your on-board serial ports,
controller cards, sound cards etc. The I/O addresses used by these adapters, as well as the IRQ (if
any) should be identified.
2. Configure your Sealevel Systems adapter so that there is no conflict with currently installed
adapters. No two adapters can occupy the same I/O address.
3. Make sure the Sealevel Systems adapter is using a unique IRQ. While the Sealevel Systems adapter
does allow the sharing of IRQs, many other adapters (i.e., SCSI adapters & on-board serial ports)
do not. The IRQ is typically selected via an on-board header block. Refer to the section on Card
Setup for help in choosing an I/O address and IRQ.
4. Make sure the Sealevel Systems adapter is securely installed in a motherboard slot.
5. When running DOS or Windows 3.x refer to the supplied Sealevel Software and this User Manual to
verify that the Sealevel Systems adapter is configured correctly. This software contains a
diagnostic program ‘SSD’ that will verify if an adapter is configured properly. This diagnostic
program is written with the user in mind and is easy to use.
6. For Windows95/98/ME/NT/2000, the diagnostic tool ‘WinSSD’ is installed in the SeaCOM folder on
the Start Menu during the setup process. First find the ports using the Device Manager, then use
‘WinSSD’ to verify that the ports are functional.
7. Always use the Sealevel Systems diagnostic software when troubleshooting a problem. This will
eliminate any software issues from the equation.
If these steps do not solve your problem, please call Sealevel Technical Support at +1864-843-4343. Our
technical support is free and available Monday through Friday from 8:00 am –5:00 pm EST. For email
support, contact support@sealevel.com.