Segway SE-3 Patroller User manual

Segway SE-3 Patroller
User Manual

WARNING
• WheneveryouridetheSegway®SE-3Patrolleryouriskdeathorseriousinjuryfromlossofcontrol,collisions,andfalls.Itisyourresponsibility
tolearnhowtosafelyridetheSE-3Patrollerinordertoreducetheserisks.Toridesafelyyoumustfollowallinstructionsintheusermaterials,
includingtheUserManualandSafetyVideo.Thesematerialsareavailableatwww.segwaysafety.com.
• AlwayswearahelmetwhenridingtheSE-3Patroller.Useanapprovedbicycleorskateboardhelmetthattsproperlywiththechinstrapin
place,andprovidesprotectionforthebackofyourhead.
• NeverplaceanythingontheRiderDetectMatexceptyourfeet.DoingsocouldinterferewiththeRiderDetectionsystemandmayallowthe
SE-3Patrollertotravelonitsown,riskingrunningintoapersonorpropertyandcausinginjuryordamage.
• Avoidobstaclesandslipperysurfacesthatcouldresultinalossofbalanceortractionandcauseafall.
• PayattentiontoallWarningsandFaultsfromtheSE-3Patroller.YoumustlearnaboutandunderstandtheWarningsdescribedintheUser
Manualandrespondasinstructed.
• NeverstepoffoftheSE-3PatrollerwhenitisinDRIVEmode.IfyoustepoffoftheSE-3PatrollerwhileinDRIVEmode,youriskinjurytoothers
anddamagetotheSE-3Patroller.
• NeverrestartandridetheSE-3Patrollerafterithasindicatedanemptychargelevel.YouriskdamagingtheBatteryModule,resultingin
reducedbatterylifeandcapacity.
• AlthoughtheSE-3Patrollerisdesignedtobeasstableaspossibleforadesignthatutilizesthreewheels,itispossibleto“override”the
vehicleandtipoverwhenridingtoofastfortheconditions.Alwaysbeawareoftheridingsurfaceandenvironmentalconditionswhileriding.
• DonotinsertthepowercordiftheChargePortiswet.
• UseasurgeprotectorwhenchargingtheSE-3Patrollertohelpprotectitfromdamageduetopowersurgesandvoltagespikes.
• AlwaysshutdowntheSE-3PatrollerandunplugtheACPowerCordbeforeperforminganymaintenanceorinstallinganypartoraccessory.
• UseonlySegwayapprovedpartsandaccessories.DonotmodifytheSE-3Patroller.ModicationstotheSE-3Patrollercouldinterferewith
theoperationoftheSE-3Patroller,couldresultinseriousinjuryand/ordamage,andcouldvoidtheSegwaySE-3PatrollerLimitedWarranty.
• Theftdetectionsystems,suchasthetypeusedinsomelibrariesandretailstores,caninterferewiththeSE-3Patroller’selectronicsand/or
causetheSE-3Patrollertomalfunction.Donotridewithin5ft.(1.5m)ofanytheftdetectionsystem.

1
Info SE-3 Setup Operate Riding Tips Battery Maintain T-shoot Warn Contact Index Schedule
Segway®SE-3 Patroller
User Manual
24324-00001 aa

2
Copyright, Trademarks, Patent, and Contact Information
Copyright © 2014 Segway Inc.All rights reserved.
Trademarks
Segway Inc. ("Segway") owns a number of trademarks including, but not limited to, Segway and the Segway "Rider Design" logo that have been
registered in the United States and in other countries.Those trademarks followed by ® are registered trademarks of Segway.All other marks are
trademarks or common law marks of Segway. Failure of a mark to appear in this manual does not mean that Segway does not use the mark, nor
does it mean that the product is not actively marketed or is not significant within its relevant market. Segway reserves all rights in its trademarks.
All other trademarks are the property of their respective companies.
Segway Inc. Patent Information
The Segway SE-3 Patroller is covered by U.S. and foreign patents. For more information go to http://www.segway.com/patents.pdf.
Contact Information
For support, please contact the company from which you bought the product. For a listing of Authorized Segway Dealers and Distributors, visit
the Segway website at: http://www.segway.com.
Segway Customer Care: 1-866-4SEGWAY (1-866-473-4929)
Fax: [phone]
E-mail: [e-mail]
Website: http://www.segway.com

3
Info SE-3 Setup Operate Riding Tips Battery Maintain T-shoot Warn Contact Index Schedule
Table of Contents
Copyright,Trademarks, Patent, and Contact Information 2
Table of Contents 3
Introduction 6
About This Manual 6
The Risk of Injury 6
Before You Begin 6
Related User Materials 7
Safety Messaging 7
The Segway SE-3 Patroller 9
SE-3 Patroller Components and Subsystems 9
Segway SE-3 Patroller Specifications 15
Segway SE-3 Patroller Operating Limits 18
Operating the Segway SE-3 Patroller 21
Rider Controls 21
User Interface/Display 26
Storage 27
Accessory Power 28
Riding the Segway SE-3 Patroller 29
Riding Position 30
Avoiding Hazards 31
Riding: Stepping On/Stepping Off 33
Riding: Power On/Accelerating 34
Riding: Turning the SE-3 Patroller 35
Riding: Slowing/Stopping the SE-3 Patroller 36
Riding: Engaging Reverse Mode 37
Riding: Parking/Power Off 38

4
Riding Techniques 39
Riding Tips and Safety Guidelines Recap 41
Report All Incidents 44
Segway SE-3 Patroller Battery Module 45
Battery Safety 45
The Battery Module 46
Installing the Battery Module 48
Removing the Battery Module 49
Charging the Battery Module 50
Unplugging the SE-3 Patroller 51
Battery Discharge Indicator (BDI) 51
How Temperature Affects Performance 55
Battery Module Transportation, Shipping, and Disposal 56
Maintaining and Servicing the Segway SE-3 Patroller 57
Securing the SE-3 Patroller for Transport 58
Tires and Wheels 59
Brakes 64
Cleaning the Segway SE-3 Patroller 66
Storing the Segway SE-3 Patroller 67
Replacing Parts 68
Troubleshooting 69
Troubleshooting Procedures 69
Warnings and Faults 73
Warnings 73
Faults 75
Accessory Outlet Fuse 76
Table of Contents

5
Info SE-3 Setup Operate Riding Tips Battery Maintain T-shoot Warn Contact Index Schedule
Contact and Legal Information 77
Report All Incidents 77
How to Reach Us 77
California Warning 77
Obey All Laws and Regulations 77
Limited Warranty/Guarantee 78
Regulatory Compliance Information 78
Radio Frequency Interference 80
Product Life and Recycling 82
Patent Information 82
Index 83
Notes: 85
Recommended Maintenance Schedule–SE-3 Patroller 86
Your Segway SE-3 Patroller 88
Table of Contents

6
Introduction
Congratulations on the purchase of the Segway SE-3 Patroller. The Segway SE-3 Patroller provides a means of clean, efficient transportation
for law enforcement and security personnel both indoors and outdoors to facilitate area patrolling. In addition to being able to quickly patrol
large areas, the SE-3 Patroller gives officers a greater security presence, increased viewing height, and auditory and visual aids to gain and hold
pedestrians' attention.
About This Manual
The SE-3 Patroller has been designed to be as stable as possible for a three wheel design. However, to learn to ride the SE-3 Patroller safely, you
must read and follow all instructions and warnings in the User Manual and watch the Safety Video. It is important that you follow all safety
warnings and cautions that appear throughout the User Manual and that you use good judgment when riding your SE-3 Patroller. Remember
to pass on this User Manual and the Safety Video if you ever resell your SE-3 Patroller. If you have questions, or need another copy of the User
Manual or Safety Video, contact an Authorized Segway Dealer or Distributor, or Segway Inc. before you attempt to use your SE-3 Patroller. For a
list of Authorized Segway Dealers and Distributors, call 1-866-473-4929 or visit http://www.segway.com.
Check our website regularly for updates to SE-3 Patroller User Materials: http://www.segway.com
The Risk of Injury
WARNING
Whenever you ride the Segway SE-3 Patroller, you risk death or serious injury from loss of control, collisions, and falls. To reduce risk of injury,
you must read and follow all instructions and warnings in the user materials.
Before You Begin
Before you begin, the Battery Module must be charged for at least 12 hours.You should thoroughly read and understand the instructions in this
manual before you attempt to operate the SE-3 Patroller.

7
Info SE-3 Setup Operate Riding Tips Battery Maintain T-shoot Warn Contact Index Schedule
Related User Materials
• User Manual. This User Manual provides information to help you learn to safely operate and ride your Segway SE-3 Patroller.To reduce
risk of injury, you must read and follow all instructions and warnings in the User Manual.
• Safety Video. A Safety Video is available online. It provides important information on how to use your Segway SE-3 Patroller.To reduce
the risk of injury, you must watch and follow all instructions and warnings in the Safety Video before you ride.To view the Safety Video,
go to www.segwaysafety.com.
If you need assistance reading the User Manual or viewing the Safety Video, contact your Segway dealer as soon as possible.
Safety Messaging
Segway takes all aspects of safety very seriously. Our publications and documentation provide clear, consistent safety messaging designed to
offer instructions and procedural information that help avoid physical injury or damage to the SE-3 Patroller.
Of course, it is impossible to predict and warn against every possible harm or hazard that exists. Thus, users must also use their own intuition
and common sense to help avoid physical injury or damage to your SE-3 Patroller.
The following safety messaging conventions are used throughout this guide:
WARNING Warns you about actions that could result in death or serious injury.
CAUTION Warns you about actions that could result in minor or moderate injury.
NOTICE
Indicates information considered important,but not related to personal injury. Examples include
messages regarding possible damage to the SE-3 Patroller or other property, or usage tips.

8
Notes:

9
Info SE-3 Setup Operate Riding Tips Battery Maintain T-shoot Warn Contact Index Schedule
The Segway SE-3 Patroller
• SE-3 Patroller components and subsystems
• SE-3 Patroller specifications
• SE-3 Patroller operating limits
SE-3 Patroller Components and Subsystems
WARNING
All Segway SE-3 Patroller parts must be approved by Segway, and properly installed. Do not modify the Segway SE-3 Patroller. Modifications
to the SE-3 Patroller could interfere with its operation, could result in serious injury and/or damage, and could void the Segway SE-3 Patroller
Limited Warranty/Guarantee.
The Segway SE-3 Patroller includes the following components and subsystems (Figure 1):
• Handlebar/Controls/User Interface
• Tires/wheels
• Chassis
• Drive/Electrical System
• Battery Module
The following items/parts ship with the SE-3 Patroller:
• Power Keys (2); Glovebox key (1)
• Battery Module (1)
• Power cord (for charging the SE-3 Patroller Battery Module)
• Rear wheel nut key (socket adapter)
• User Materials
• Segway SE-3 Patroller Limited Warranty/Guarantee

10
SE-3 Patroller Components/Subsystems (cont.)
Figure 1: Segway SE-3 Patroller Components/Subsystems
User Interface/Display
Brake/Rear Running Light
Emergency Lights
Emergency Light
Emergency Lights
Turn/Hazard
Indicator
Front Running Light
Turn/Hazard Indicator
Power Key Switch
12 V Accessory
Outlet
Battery Module
Glovebox
Right Handlebar Controls
Storage Bin
Rider Platform/
Rider Detect Mat
Rear Tire/
Wheel Assembly
Front Tire/
Wheel Assembly
Left Handlebar Controls

11
Info SE-3 Setup Operate Riding Tips Battery Maintain T-shoot Warn Contact Index Schedule
Handlebar/Controls/User Interface
The SE-3 Patroller features controls on both the left and right side of the handlebars, similar to a motorcycle, bicycle, or scooter. The User
Interface displays important vehicle information, and allows users to select various functionality. For detailed information on the handlebar
controls and User Interface, see "Operating the Segway SE-3 Patroller" (p. 21).
Tires/Wheels
Ensure that Tires are inflated to the proper tire inflation pressure as specified in "Segway SE-3 Patroller Specifications" (p. 16).Tires and Wheels
are installed at the factory. Do not remove the Tire from the Wheel. For Tire maintenance and servicing information, see "Maintaining and
Servicing the SE-3 Patroller," p. 57.
WARNING
Do not ride a SE-3 Patroller without first ensuring all tires are inflated to the proper specification. Doing so could result in loss of control and/or
serious personal injury.
Chassis
The chassis consists of the following parts:
Vehicle Frame
The frame of the SE-3 Patroller is a custom designed, aluminum perimeter-type frame. It is extremely strong and lightweight, and has no
serviceable components.
Bodywork
The SE-3 Patroller features tough, impact-resistant bodywork with ample surface area for department or company logos or messaging. A
lockable glove box provides enough storage for a clipboard and other necessities, and two storage bins allow strategic gear placement.
• Vehicle Frame
• Bodywork
• Rider Detect Mat
• Lighting Accessories

12
SE-3 Patroller Components/Subsystems (cont.)
Rider Detect Mat
The SE-3 Patroller comes with a pressure-sensitive Rider Detect Mat (Figure
3). The Mat detects the presence of a rider and provides a comfortable
standing surface.The Mat should be clean and fastened securely before riding.
If no rider is detected, the SE-3 Patroller's Drive System will not be enabled.
WARNING
Do not place any objects on the Rider Detect Mat. This could cause the SE-3
Patroller to move on its own when in DRIVE Mode if the throttle is inadvertent-
ly activated. This may result in serious personal injury and/or vehicle damage.
Lighting/Horn & Siren/Accessories
The SE-3 Patroller features efficient LED lighting (Figures 2, 3):
• Front Running Light
• Rear Running Lights/Brake Lights
• Front/Rear Turn Indicator Lights
• Front/Rear/Side Amber or Red/Blue Emergency Lights
All lights can be toggled using the switchgear on the Left Handlebar Control.
The horn/siren can be activated using the Horn switch on the Left Handlebar
control. For more information on operating the Handlebar Controls see "Rider
Controls," p. 21.
A standard automotive-style 12 V outlet is provided for operating accessories
and duty gear ("Accessory Power," p. 28). Figure 3: Rear Lights/Rider Detect Mat
Emergency Lights
Brake/Rear
Running Lights
Rider Detect Mat
Turn/Hazard Indicators
Figure 2: Front Lights
Emergency Lights Emergency Lights
Front Running Light
Turn/
Hazard Indicators

13
Info SE-3 Setup Operate Riding Tips Battery Maintain T-shoot Warn Contact Index Schedule
Drive/Electrical System
The SE-3 Patroller drive system consists of dual motor controllers and motors,
one for each rear wheel (Figure 4).The drive system and electrical system are
activated by a "power key," similar to an automobile's "ignition" key.
There are five conditions a rider must ensure before the SE-3 Patroller Drive
System is enabled:
• Power Cord must not be plugged in to the Charge Port
• Rider must be standing on the Rider Platform/Rider Detect Mat
• Power Key must be turned to ON
• Throttle must be at zero (not activated)
• DRIVE/STANDBY mode switch must be set to DRIVE
WARNING
Always set the DRIVE/STANDBY mode switch (p. 24) to STANDBY when the
vehicle is not being driven.
Motors
Each rear wheel is independently driven by a high-speed brushless electric
Motor that is quiet, efficient, and does not require periodic maintenance
to replace consumable parts. Each Motor is microprocessor controlled to
precisely regulate drive motion. Motors are serviceable only by Segway
trained and certified technicians.
Figure 4: Motor/Motor Controller Location (Under Rider Detect Mat)
Motor Controllers
Motors

14
SE-3 Patroller Components/Subsystems (cont.)
Electronics
The SE-3 Patroller electrical system consists of the following subsystems:
• User Interface/Display
• Power/Interface PCB Assembly
• Motor Controllers (2)
These components are serviceable only by Segway trained and certified
technicians. If your SE-3 Patroller requires service, please contact Segway
(1-866-4SEGWAY, www.segway.com).
Battery Module
The Segway SE-3 Patroller Battery Module (Figure 5) contains a rechargeable
Li-ion power pack. The Battery Module features automatic protection for
over-charge, over-discharge, over-current, and over-temperature conditions,
and requires no maintenance other than proper charging and storage.
For more information on the SE-3 Patroller Battery Module, see "Segway SE-3
Patroller Battery Module" (p. 45).
NOTE:
A replacement power cord for charging the Battery Module is available from
Segway. Contact an Authorized Segway Dealer or Distributor by calling
1-866-473-4929 or visit http://www.segway.com.
Figure 5: SE-3 Patroller Battery Module

15
Info SE-3 Setup Operate Riding Tips Battery Maintain T-shoot Warn Contact Index Schedule
Segway SE-3 Patroller Specifications
Table 1 shows the specifications for the Segway SE-3 Patroller described in this manual.
Description Specication
Rider Weight and Cargo Limits*
Maximum Payload (Rider plus all Cargo) 350 lbs (159 kg)
Minimum Rider Weight 100 lbs (45 kg)
Performance
Maximum Speed 15 mph (24 km/h); selectable**
Energy (Rechargeable Batteries) Lithium Ion (Li-ion); 1 kWh
Turning Radius 42 inches
Power Requirements (Worldwide) 100 - 240 V; 50 or 60 Hz; 3 Amp input max
NOTE:
* See "Segway SE-3 Patroller Operating Limits" (p. 18) for information on cargo weight limits.
**For information on changing the maximum speed limit, contact your Segway dealer or distributor.
Table1:SE-3PatrollerSpecications

16
Segway SE-3 Patroller Specifications (cont.)
Description Specication
Dimensions
Vehicle Weight Without Battery Module 360 lbs (163 kg)
Battery Module Weight 40 lbs (18 kg)
Ground Clearance (Unloaded) 3 in (7.6 cm)
Machine Length and Width 61 x 32 in (155 x 81 cm)
Handlebar Height from Mat 42 in (106 cm)
Handlebar Height from Ground (Unloaded) 52 in (132 cm)
Rider Platform Height (Unloaded) 9.75 in (25 cm)
Front Tire 18 x 8.50 Multi-terrain
Rear Tires 120/60-17
Tire Inflation Pressure F: 22 psi (1.52 Bar; 152 kPa)
R: 25 psi (1.72 Bar; 172 kPa)
Table1:SegwaySE-3PatrollerSpecications(cont.)

17
Info SE-3 Setup Operate Riding Tips Battery Maintain T-shoot Warn Contact Index Schedule
Recording Serial Numbers
The SE-3 Patroller serial numbers are unique to your machine.These numbers
can provide helpful information in the future for asset and warranty tracking,
insurance claims, and in case of loss or theft. Record and store the serial
numbers in a secure location, separate from your SE-3 Patroller.
Segway SE-3 Patroller Serial Number
1. Open the glovebox (p. 27).
2. Locate the 12-digit SE-3 Patroller serial number (Figure 6).
3. Record the SE-3 Patroller serial number in the "Your Segway SE-3
Patroller" section of this User Manual (p. 88).
4. Close/secure the glovebox.
SE-3 Patroller Battery Module Serial Number
1. Remove the SE-3 Patroller Battery Module from the Chassis (see
"Removing the Battery Module," p. 49).
2. Locate the 12-digit Battery Module serial number (Figure 7).
3. Record the Battery Module serial number in the "Your Segway SE-3
Patroller" section of this User Manual (p. 88).
Figure 7: Battery Module Serial Number Location
Figure 6: SE-3 Patroller Serial Number Location
Serial Number
Serial Number

18
Segway SE-3 Patroller Operating Limits
It is important that you familiarize yourself with the operating limits of the Segway SE-3 Patroller. These limits are set to maximize rider safety
while reducing the risk of damage to the SE-3 Patroller. The SE-3 Patroller will perform better when you observe these limits.
Weight Limits for Riders and Cargo
Segway sets weight limits for two reasons:
• Rider safety
• To reduce the risk of damage to the SE-3 Patroller
WARNING
It is important that you learn to anticipate and recognize when the SE-3 Patroller is reaching the limits of performance. Exceeding the rider and/
or cargo weight limits, especially when combined with other variables, will increase your risk of falling or damaging the SE-3 Patroller.
Variables include:
• Higher payloads (weight of rider and all cargo)
• Steeper slopes
• Rough surface conditions
• Higher speeds
• Abrupt maneuvers