Sencore AG 4400 User manual

January 2020
8122J www.sencore.com | 1.605.978.4600 Revision 1.9
AG 4400
Receiver Decoder Card
User Manual

AG 4400 –User Manual
Page 2 (105)
Copyright
© 2020 Sencore, Inc. All rights reserved.
3200 Sencore Drive, Sioux Falls, SD USA
www.sencore.com
This publication contains confidential, proprietary, and trade secret information. No part of this document may
be copied, photocopied, reproduced, translated, or reduced to any machine-readable or electronic format
without prior written permission from Sencore. Information in this document is subject to change without notice
and Sencore Inc. assumes no responsibility or liability for any errors or inaccuracies. Sencore, Sencore Inc,
and the Sencore logo are trademarks or registered trademarks in the United States and other countries. All
other products or services mentioned in this document are identified by the trademarks, service marks, or
product names as designated by the companies who market those products. Inquiries should be made directly
to those companies. This document may also have links to third-party web pages that are beyond the control
of Sencore. The presence of such links does not imply that Sencore endorses or recommends the content on
those pages. Sencore acknowledges the use of third-party open source software and licenses in some
Sencore products. This freely available source code can be obtained by contacting Sencore Inc.
About Sencore
Sencore is an engineering leader in the development of high-quality signal transmission solutions for the
broadcast, cable, satellite, IPTV, telecommunications, and professional audio/video markets. The company’s
world-class portfolio includes video delivery products, system monitoring and analysis solutions, and test and
measurement equipment, all designed to support system interoperability and backed by best-in-class
customer support. Sencore meets the rapidly changing needs of modern media by ensuring the efficient
delivery of high-quality video from the source to the home. For more information, visit www.sencore.com.

AG 4400 –User Manual
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Revision History
Date
Version
Description
Author
11/11/2014
1.0
Initial Release (2.2.0 software)
NDM
3/30/2015
1.1
Update for 2.3.0 Release
CDP
6/16/2015
1.2
Update for 2.3.3 Release
CDP
7/20/2015
1.3
Update for 2.4.0 Release
CDP
11/1/2015
1.4
Update for 2.5.0 Release
CDP
3/2/2016
1.5
Update for 3.0.0 Release
CDP
6/6/2016
1.6
Update for 3.1.0 Release
CDP
9/28/2016
1.7
Update for 3.2.0 Release
CDP
4/7/2017
1.8
Update for the 3.3.0 Release
ACD
1/27/2020
1.9
Appending to S2X Module Specs
BCR

AG 4400 –User Manual
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Safety Instructions
Read these instructions
Keep these instructions
Heed all warnings
Follow all instructions
Do not use this apparatus near water
Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding type plug
has two blades and a third grounding prong. The wide blade or the third prong is
provided for your safety. If the provided plug does not fit into your outlet, consult
an electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for long periods of
time.
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or
has been dropped.
Do not expose this apparatus to dripping or splashing and ensure that no objects
filled with liquids, such as vases, are placed on the apparatus.
To completely disconnect this apparatus from the AC Mains, disconnect the power
supply cord plug from the AC receptacle.
The mains plug of the power supply cord shall remain readily operable.
Damage Requiring Service: Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the following conditions:
oWhen the power-supply cord or plug is damaged.
oIf liquid has been spilled, or objects have fallen into the product.
oIf the product has been exposed to rain or water.
oIf the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operating instructions as an improper adjustment of the controls may
result in damage and will often require extensive work by a qualified
technician to restore the product to its normal operation.
oIf the product has been dropped or damaged in any way.
oThe product exhibits a distinct change in performance.
Replacement Parts: When replacement parts are required, be sure the service
technician uses replacement parts specified by Sencore, or parts having the same
operating characteristics as the original parts. Unauthorized part substitutions
made may result in fire, electric shock or other hazards.

AG 4400 –User Manual
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SAFETY PRECAUTIONS
There is always a danger present when using electronic equipment.
Unexpected high voltages can be present at unusual locations in defective
equipment and signal distribution systems. Become familiar with the
equipment that you are working with and observe the following safety
precautions.
Every precaution has been taken in the design of your AG 4400 to ensure that
it is as safeas possible. However, safe operation depends on youthe operator.
Always be sure your equipment is in good working order. Ensure that all points
of connection are secure to the chassis.
Never work alonewhen working in hazardous conditions. Always have another
person close by in case of an accident.
Always refer to the manual for safe operation. If you have a question about
the application or operation call Sencore for assistance.
WARNING –To reduce the risk of fire or electrical shock never allow your
equipment to be exposed to water, rain or high moisture environments. If
exposed to a liquid, remove power safely (at the breaker) and send your
equipment to be serviced by a qualified technician.
To reduce the risk of shock the AG 4400 must be securely connected
backplane in a frame that is connected to a mains socket outlet with a
protective earthing connection.
CAUTION –Danger of explosion if battery is incorrectly replaced. Replace only
with the same or equivalent type.
STATIC DISCHARGE
Throughout this chapter, please heed the following cautionary note:
ESD Susceptibility: Static discharge can cause serious damage to sensitive
semiconductor devices. Avoid handling circuit boards in high static environments such as
carpeted areas, and when wearing synthetic fiber clothing. Always exercise proper
grounding precautions when working on circuit boards and related equipment.

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FCC Class A Information
The AG 4400 has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his or her own expense.
Shielded cables must be used with this unit to ensure compliance with the Class A
FCC limits.
Warning: Changes or modifications to this unit not expressly approved by
the party responsible for compliance could void the user’s authority to operate
the equipment.
Dolby Digital Information
This product has been manufactured under license from Dolby
Laboratories.
“Dolby Digital”, “AC-3”, and “Dolby Digital Plus”are licensed trademarks of Dolby
Laboratories.

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Package Contents
The following is a list of the items that are included along with the AG 4400:
1. Declaration of Conformity
2. Backplane
3. Quick Start Guide
Note: If any option cables were ordered with the AG 4400, they will be included in the box
as well.
If any of these items were omitted from the packaging of the AG 4400 please call 1-800-
SENCORE to obtain a replacement. Manuals for Sencore products can be downloaded at
www.sencore.com
1) Declaration of Conformity
2) Backplane
3) Quick Start Guide

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Table of Contents
Section 1 Overview...........................................................................................10
1.1 Product Introduction...................................................................................................11
1.2 Cooling.......................................................................................................................11
1.3 Rack Information........................................................................................................11
Section 2 Getting Started.................................................................................12
2.1 Installation..................................................................................................................13
2.2 Onboard Controls and LEDs......................................................................................13
2.3 Backplane..................................................................................................................15
2.4 Maintenance ..............................................................................................................15
2.5 Setting up the AG 4400 using DashBoardTM .............................................................15
Section 3 Operating the Web Interface...........................................................20
3.1 AG 4400 Web Interface Overview.............................................................................21
3.1.1 Logging into the AG 4400 Web Interface.............................................................21
3.1.2 Hiding Unused Inputs...........................................................................................21
3.1.3 Buttons and Status Indicators...............................................................................21
3.1.4 Drag and Drop Menus..........................................................................................22
3.2 Main Panel.................................................................................................................23
3.2.1 Configuring Active Inputs......................................................................................23
3.2.2 Configuring ASI Input ...........................................................................................25
3.2.3 Configuring MPEG/IP Input..................................................................................26
3.2.4 Configuring DVB-S/S2 Input.................................................................................28
3.2.5 Configuring 8VSB/QAM Input...............................................................................30
3.2.6 Configuring DVB-T2/C2/ISDB-T Input..................................................................31
3.2.7 Configuring DVB-CI Descrambling.......................................................................33
3.2.8 Configuring BISS Descrambling...........................................................................35
3.2.9 Configuring Service Selection ..............................................................................38
3.2.10 Configuring Video Services..................................................................................42
3.2.11 Configuring Audio.................................................................................................44
3.2.12 Configuring Genlock.............................................................................................45
3.2.13 SCTE35................................................................................................................46
3.2.14 ESAM....................................................................................................................49
3.2.15 Configuring Ancillary Data Options ......................................................................51
3.2.16 Configuring SDI Outputs Port 1 & 2 .....................................................................52
3.2.17 Configuring SDI Audio Embedding.......................................................................57
3.2.18 Configuring Digital Audio Output..........................................................................58
3.2.19 PID Filter...............................................................................................................58
3.2.20 Configuring ASI Output.........................................................................................59
3.2.21 Configuring the MPEG/IP Outputs .......................................................................60
3.2.22 Configuring the MPEG/IP MPE Outputs...............................................................62
3.2.23 Viewing PSIP Information.....................................................................................64
3.3 Admin Panel ..............................................................................................................65
3.3.1 Changing Unit Password......................................................................................66
3.3.2 Profiles..................................................................................................................66
3.3.3 General Settings...................................................................................................67
3.3.4 Unit Network Configuration...................................................................................68
3.3.5 MPEG/IP Network Configuration..........................................................................69
3.3.6 Licensing...............................................................................................................70
3.3.7 Date/Time.............................................................................................................71
3.3.8 Configuring SNMP................................................................................................72

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3.3.9 Syslog...................................................................................................................74
3.3.10 In-Band Control ....................................................................................................75
3.3.11 Updating the AG 4400..........................................................................................75
3.3.12 Reboot Unit...........................................................................................................77
3.3.13 Reset Defaults......................................................................................................77
3.4 Reporting Panel.........................................................................................................78
3.4.1 Active Alarms........................................................................................................78
3.4.2 Event Logs............................................................................................................79
3.4.3 Configuring the Logs ............................................................................................80
3.5 About Panel ...............................................................................................................82
Section 4 Appendices.......................................................................................83
Appendix A –Acronyms and Glossary....................................................84
Appendix B –Error and Event List...........................................................87
Appendix C –Specifications.....................................................................90
Appendix D –AG 4400 Audio Explanation ..............................................98
Appendix E –AG 4400 Discrete Audio Configuration..........................101
Appendix F –Open Source Software.....................................................102
Appendix G –Warranty ...........................................................................104
Appendix H –Support and Contact Information...................................104

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Section 1 Overview
Introduction
This section includes the following topics:
1.1 Product Introduction...................................................................................................11
1.2 Cooling.......................................................................................................................11
1.3 Rack Information........................................................................................................11

AG 4400 –User Manual
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1.1 Product Introduction
This user manual describes the operation of the AtlasGear AG 4400 openGearTM
compatible card, which features an ASI input, MPEG2/H.264 decoder, dual redundant
switchable HD-SDI and SD-SDI outputs, along with the following input interface
options:
1) IP
2) DVB-S/S2
Other output signals include an ASI transport stream extracted from the active input
and dual AES outputs.
Latest-generation components ensure that the AG 4400 provides the most complete
feature set and the best value for a broad swath of common receiver/decoder
applications. The product supports decoding of SD or HD video, encoded as either
MPEG-2 or H.264, as well as up to four audio services.
The additional audio handling capability makes the AG 4400 the perfect solution for
video distributors looking to meet upcoming descriptive video requirements, while
continuing to support surround, stereo, and SAP services. The product also supports
professional-grade downscaling at no additional charge for providers continuing to
support legacy equipment or SD tiers. As customer demands evolve, units purchased
for SD applications can be upgraded to HD output via a simple software license.
With built-in ASI input/output capability, as well as available satellite and IP interfaces,
the AG 4400 is adaptable to most decoder use cases. The card also maintains
Sencore’s long tradition of ease of use, with a web interface accessible via all major
browsers once an IP address is assigned to the card using the openGearTM
DashBoardTM, and is backed by Sencore’s best-in-class ProCare support.
1.2 Cooling
The AG 4400 is cooled via forced induction through the front of the AG4800A frame
and exhausted through the vents in the rear of the backplane. The AG 4400 is
equipped with a temperature controlled status indicator. If the external temperature of
the card exceeds 50° C a temperature error will be triggered and the description of the
error will appear in the “Error List.”
1.3 Rack Information
The AG 4400 is intended to be mounted in an AG-4800A openGearTM frame (or
equivalent). The card takes up two slots in the 20 slot chassis (10 card maximum).

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Section 2 Getting Started
Introduction
This section includes the following topics:
2.1 Installation..................................................................................................................13
2.2 Onboard Controls and LEDs......................................................................................13
2.3 Backplane..................................................................................................................15
2.4 Maintenance ..............................................................................................................15
2.5 Setting up the AG 4400 using DashBoardTM .............................................................15

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2.1 Installation
Carefully unpack the AG 4400 card and inspect it for any signs of damage. Do not
insert the card into the openGearTM frame if any damage is evident, and if so, please
contact Sencore.
The AG 4400 occupies two slots in the AG-4800A openGearTM frame, allowing up to
10 cards to be inserted into the frame.
Fit the rear panel PCB supplied with the AG 4400 card at the selected slot location,
removing the blanking plate if necessary. The rear panel PCB is fixed to the rear panel
of the openGearTM frame using a single screw. Figure 1 shows the openGearTM frame
mounting system.
Figure 1
Open the openGearTM front panel and slide the AG 4400 card carefully into place. As
the card slips home, the removal lever at the bottom front edge of the card will move
to its fully upright position. This lever can be used to remove the card easily if required.
The openGearTM frame can be operated with the front panel open; however, if enough
cards are fitted the warning buzzer will sound, indicating that the chassis is beginning
to overheat. Operating the openGearTM frame while the warning buzzer is sounding
is not advised and may cause damage to the cards. The warning buzzer can be
cancelled by pressing the small button at the front edge of the openGearTM controller
card. The openGearTM frame incorporates powerful cooling fans in the front panel, and
for normal operation the front panel should be closed to ensure adequate cooling, and
the vent slots free from obstruction.
More information about the openGearTM frame can be found the AG-4800A Frame
Manual.
2.2 Onboard Controls and LEDs
The AG 4400 decoder card uses a combination of button controls and LED’s to
reboot/recover the card and provide local status information. Figure 2Figure 2 shows
these controls and LEDs, and they are also briefly described in this section. Formatted: Font: Not Bold, Italic

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Figure 2: View of card edge controls and LEDs
Button Controls
There are two button controls available on the AG 4400:
Boot to Recovery Image: If the card becomes corrupted, the user can
remove the card from the slot and then reinsert the card while pressing and
holding this button to boot to the recovery image. The user must hole the
button down until the blue LED (UID) light quits flashing (about 10
seconds). Once in the recovery image, the user can push new software to
the card.
Card Reset: The user can press this button to reset the card.
Status LEDs
Three LEDs are located on the front edge of the board:
Unit Identification (UID) LED: The user can enable this LED to easily
identify a specific card. When enabled, this LED (along with one on that
back of the card that can be seen through a hole in the backplane) will light
up blue.
Input Presence LED: This illuminates green when receiving a transport
stream on the active input.
Active Error LED: This illuminates red whenever an error is currently
active on the AG 4400.

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2.3 Backplane
Each AG 4400 card comes paired with a compatible backplane. Figure 3 shows the
backplane for an AG 4400 card with the DVB-S2 input option.
Figure 3: Backplane with DVB-S2 Input Option
2.4 Maintenance
The AG 4400 is virtually a maintenance-free piece of equipment. There are no user
serviceable parts on the card.
2.5 Setting up the AG 4400 using DashBoardTM
This sectionprovides step-by-step operating instructions for configuring the IP address
of the AG 4400 card using the DashBoardTM remote user interface. Once an IP
address is assigned the card can be controlled through the Web GUI.
Installing DashBoardTM
To install the DashBoardTM user interface software, use the following steps:
1. Insert the included CD into a computer and launch the installer file.
or
1. Visit https://www.opengear.tv/control-monitoring/dashboard-control-system/ to
download the DashBoardTM setup file.
2. Click on the Dashboard installation link that matches your operating system
(Windows, OSX, or Linux). There will be a number of license agreements to
accept, then the suggested installation location and start folder name will be
displayed. It is recommended that the suggested locations and folder names
are accepted. It is required that a network connection is present toallow remote
control of the openGearTM frame(s).

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After installation, DashBoardTM will start automatically. There is no requirement to
restart your PC.
DashBoardTM screen layout overview
Figure 4Figure 4 shows the startup DashBoardTM screen. DashBoardTM has
discovered an accessible frame. Note the “Sencore 4800A Frame1” icon near the top
of the Basic Tree View pane.
Clicking on the triangle ( ) symbol next to the frame name will display the available
cards in the frame.
Figure 4: DashboardTM opening window view
Formatted: Font: Not Bold, Italic

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Figure 5: Available cards window view
Figure 5Figure 5 shows that the Master Frame Controller (MFC) card, and the Sencore
AG 4400 card are available in slots 0 and 3, and are currently showing no alarms.
Hovering the mouse pointer over each LED icon will give a tooltip style summary of
status.
Clicking on the triangle ( ) symbol next to the AG 4400 card will display the
“Configuration” and “Web Interface” selections for that card (see Figure 6).
Formatted: Font: Not Bold, Italic

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Figure 6: Configuration and Web Interface in Basic Tree View
Network setup using DashBoardTM
Double clicking “Configuration” will launch the setting and status window panes for the
AG 4400 card shown in Figure 7.
Figure 7: Configuration

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In the setting pane, the user can view the following network configuration settings:
1) IP Address
2) Subnet Mask
3) Default Gateway
4) Mode
The AG 4400 card can be assigned either assigned an IP address either manually, or
by DHCP (card will be set to DHCP by default).
Follow the following steps to provide a static IP address to the card:
1) In the setting pane, change ‘Mode’ to “Static”.
2) Set the ‘IP Address’, ‘Subnet Mask’, and ‘Default Gateway’ to the desired
settings.
3) Click ‘Apply Network Settings’.
Follow the following steps to obtain an IP address using DHCP:
1) In the setting pane, change ‘Mode’ to “DHCP.
2) Click ‘Apply Network Setting’.
Note: It may take up to a minute for the AG 4400 to obtain an IP address.

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Section 3 Operating the Web
Interface
Introduction
This section includes the following topics:
3.1 AG 4400 Web Interface Overview.............................................................................21
3.2 Main Panel.................................................................................................................23
3.3 Admin Panel ..............................................................................................................65
3.4 Reporting Panel.........................................................................................................78
3.5 About Panel ...............................................................................................................82