
10
Limited Warranty
True Innovations seating products are warranted against defects in material and workmanship while owned by the
“Original Purchaser”. The term “Original Purchaser” is defined as that party or entity which purchases True Innovations
furniture from an authorized True Innovations retailer as shown by the original sales receipt. This warranty does not
apply to “as is” or previously owned seating products.
True Innovations warrants its products to be free from defects in materials and workmanship (normal wear and tear, fading
and stretching excepted), for one year from the date of purchase, except as provided below under the limited warranty.
The exceptions or exclusions to this warranty are as follows:
1. Any warranty claim that is submitted after the limited warranty period, or without proper proof of purchase will not
include the cost of parts, labor, or delivery.
2. This warranty shall not apply to the True Innovations products which have been subjected to misuse, neglect, alteration,
modification, or attachments, either caused by the original purchaser, shipping, storage, accident, fire, flood, or acts of God.
In the event of a defect in material or workmanship covered by this warranty, True Innovations will repair or replace, at
their discretion, without charge the warranted furniture within a reasonable amount of time. We reserve the right to
require damaged parts to be returned to us upon request. Natural markings such as scars,brands, grain variations,
wrinkles, color variations, etc., will be considered normal characteristics and not construed as defects. We cannot
warrant leather against scratching or scuffing, as all leather is subject to blemishes with use.
For claims or questions concerning this warranty, please contact True Innovations Customer Service department on the
web at www.trueinnovations.com. Be prepared to provide your name, address, daytime phone number, the model
and purchase order number of the product, date of purchase, and the store where it was purchased. True Innovations
requires that the original sales receipt be submitted with all requests to confirm that you are the original purchaser
according to our written warranty.
AUSTRALIA: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
All warranties are limited to the original purchaser for normal use by a person weighing less than 158.8 kg / 350lb.