SFA Saniflo Sanicom 2 User manual

Troubleshooting Quick Guide
– Sanicom 2 Lifting Station

The following is a brief troubleshooting guide listing symptoms, probable causes along with the
possible remedies. It is important to note that:
•Sanicom 2 twin motor lifting stations are susceptible to blockages of impellors and
discharge lines.
•Pressure activation tubes can also be affected by blockages from solids or grease – good
practice is have a dishwasher connected to pump if grease might be an issue.
•Sanicom 2 lifting stations can be affected by poor installation or other usage issues.
This troubleshooting guide is also available as a PDF download on the Plumber Portal where
you accessed this guide.
If you don’t find your issue covered here, please call our technical hotline (numbers at end of
presentation) or submit warranty/service request from the Plumber Portal
Sanicom 2 Troubleshooting Guide

Possible Reasons Remedies
Electrical supply is turned off or faulty
(If power disruption has been detected, power
indicator light on control panel should be flashing)
Check the powerpoint/fuse/circuit breaker.
Press both motor override buttons for 4 seconds. This
will reset fault indication and stabilise the power
light.
The motor has gone into thermal shutdown – feel top
of motor trap for warmth as an indictor
Motor will try & restart after approx 45/60 mins.
Look for origin of overheating – possible blockages in
pump line
Blocked pressure tubes due to fat or grease, or faulty
pressure switch
Remove & clear pressure tubes
Check & replace pressure switch if needed
Call Saniflo technical for further assistance
Symptom The motor does not activate – No noise
Given that Sanicom 2 has two motors, we need to clarify that one or both motors are still working. This can
be done by pressing the motor override buttons for each motor on the main control panel.
Sanicom 2 Troubleshooting Guide

Possible Reasons Remedies
The motor is blocked by a foreign
object
Remove the blockage from impellers
Pump cover misaligned, impeller
loose, or failed capacitor
Check correct mounting of pump cover and
impeller.
Test and replace capacitor.
Motor windings failure Electrician to test windings and replace
motor if required
Symptom The motor hums, but does not run/activate
Sanicom 2 Troubleshooting Guide
Given that Sanicom 2 has two motors, we need to clarify that one or both motors are still working. This can
be done by pressing the motor override buttons for each motor on the main control panel.

Possible Reasons Remedies
The discharge pipe is blocked Clear the discharge line
Hydraulic problem (discharge pipe clogged, pump body
or impeller loose)
Check the discharge line, pump body and impeller
The length or height of the installation is over the
specification, or too many bends/elbows
Check installation
The integral non-return-valve (NRV) is
blocked/faulty/damaged
Check & clean/replace integral NRV
Blocked relief/prime hole Clear the blockage from the relief/prime hole
Split internal discharge pipe rubber Replace if necessary
Defective control board Consult Saniflo technical department
Symptom The motor runs continuously
Sanicom 2 Troubleshooting Guide

Possible Reasons Remedies
The connected fixtures are
running/leaking
Check and, if needed, repair the fixtures
connected to the pump
The integral non-return-valve (NRV) is
blocked/faulty/damaged
Check & clean/replace integral NRV
Defective control board Consult Saniflo technical department
Symptom The motor activates intermittently
Sanicom 2 Troubleshooting Guide

Possible Reasons Remedies
Vent hole clogged. AAV installed on vent connection. Clean the vent.
Remove the AAV, replace with 2-way carbon block filter
or vent to atmosphere.
Impeller or pump cover plate is faulty or discharge line
pinched
Check impeller/pump cover plate/Discharge line
Blocked relief/prime hole Clear the blockage from the relief/prime hole
Partially blocked drainage/fixture line or sink trap Check drain lines, traps and clear blockages
The length or height of the installation is over the
specification, or too many bends/elbows
Check installation
Symptom Bad or very slow evacuation
Sanicom 2 Troubleshooting Guide

Symptoms Possible Reasons Remedies
Backflow of water to
fixture/appliance IE
Combi-ovens
Outlet of fixture/appliance too close to
activation level of pump (150mm from
base of pump)
Raise fixture/appliance or lower pump
Bad smell
Accumulation of grease/fats inside pump Clean/service the pump (Good practice is
to have dishwasher connected to the
pump)
Pump not vented to atmosphere Vent to atmosphere or install 2-way
carbon block filter (Plastec Ecovent, or
Studor Maxi Filtra)
Leaking from vent
opening
Blocked relief/prime hole Clear the blockage from the relief/prime
hole
Sanicom 2 Troubleshooting Guide

Sanicom 2 Troubleshooting Guide
Alarm Instructions – troubleshooting guide

ABOUT SANIFLO
For over 60 years, SFA Group along with Saniflo Australasia,
have been helping home and business owners easily install
bathroom fixtures, laundry rooms and kitchens anywhere
and without major work.
Our products are manufactured in France, and comply with
the strictest requirements and consistently exceed customer
expectations. To maintain our high level of excellence our
R&D and engineers are constantly developing state-of-the-
art products to suit any projects from light domestic to heavy
commercial applications.

ANY MORE QUESTIONS?
Call Saniflo Head Office
Australia - 1300 554 779
NZ – 0800 107 264