Sharp MX-2010U User manual

20/04/2015
MX-2010U
MX-2310U
Technical Handy Guide
APRIL 2015
CONTENT
Product Specification
2
EEPROM Replacement Procedure
31
Product Options
4
HDD Replacement Procedure
32
Consumables
6
SD Card Replacement Procedure
34
Initial Setup
8
Firmware & Print Driver Revision
36
Updated
Colour Calibration
11
Test Simulation
37
Maintenance
13
Trouble Codes
42
Operating System Support
17
Updated
Job Log Error Codes
45
Electrical
19
Sensor Location
50
Coin Vend Interface
20
Jam Cause Codes
51
Firmware Upgrade
22
Repair Hints
53
Updated
Firmware Recovery
26
Technical Bulletin Index
59
Updated
E-Manual Update
27
Document Reference
63
Watermark Update
29
Notes
64

PRODUCT SPECIFICATION
SHARP
2
MX-2010U
MX-2310U
General Specification
Original paper size:
Max. A3
Printed Paper Size:
Tray : A3-A5R, Bypass : A3W*-A5R
Standard Paper Capacity:
600 (500-sheet x 1, 100-sheet Multi bypass)
Maximum Paper Capacity:
2100 (500-sheet x 4, 100-sheet Multi bypass)
Paper Weight:
Tray : 60g/m2-209g/m2 Bypass : 55g/m2-256g/m2
Output Capacity:
400-sheet (centre: STD) Opt: MX-TR12 100-sheet
Warm-up Time:
45sec or less
20sec or less
Operation Panel:
7.0” Colour WVGA
Resolution:
9,600 (equivalent) x 600 dpi (Copy & Printer)
Memory:
SD Card: 8GB (STD),ICU:1GB (STD.),
Opt: MX-PB14 PCL Expansion:
512MB (STD), 1GB (Opt)
SD Card: 4GB (STD), ICU:1GB (STD.),
Opt: MX-PB14 PCL Expansion:
512MB (STD), 1GB (Opt)
HDD Capacity:
None: Opt: MX-HD10 160GB
STD: 160GB
Duplex:
STD (60g/m2-209g/m2)
Dimensions (WDH):
583 x 623 x 717 mm (incl. OC)
583 x 623 x 834 mm
Weight:
Approx. 65kg (incl. OC)
Approx. 74 kg
Average Monthly Volume:
5-20K, Max 30K
10-25K, Max 40K
Environment
Power Consumption:
Max. 1.84kW
TEC Value (Measured):
2.38 kWh
1.72 kWh
Noise (Measured):
Operating: 54db (Max 68db), Waiting 38db (Power Save).
Emission:
Ozone: Less than 3.0mg/h (Col), 1.5mg/h (B/W).
Dust: Less than 4.0mg/h.
Styrene: Less than 1.8mg/h (Col), 1.0mg/h (B/W).
Copier Specification
Copy Speed (Max):
20 ppm (A4), 10 ppm (A3)
23 ppm (A4), 11 ppm (A3)
E-Sort / SOPM:
Yes / Yes (Colour and B/W)
First Copy Time:
Colour: 10.0 sec, B/W: 7.4 sec.(RSPF: Colour: 13.2 sec, B/W: 10.0 sec)
Continuous Copy:
Max 999
Scan Resolution:
Colour: 600 x 600 dpi, B/W: 600 x 300 dpi (OC),
600 x 400 dpi / 600 x 600 dpi
Zoom Range:
25 - 400% (RSPF 25 - 200%)
Tandem Copy:
STD
Document Feeder
Type:
Opt: MX-RP12 [RSPF]
STD. RSPF
Original Capacity:
Max 100 sheets (80 g/m2)
Max Replacement Speed:
Copy Mode: 50 opm (B/W), 36 opm (Colour)
Image Send Mode: 50 opm (B/W), 50 opm (Colour)
Document Filing
Requirement:
Opt: MX-HD10
STD
Capacity:
10GB (Quick Folder) + 72GB (Main/Custom Folder)
Quick/Main Folder:
Max: 3,000 pages (Quick), 20,000 pages (Main/Custom) or 3,000 files
User Registrations:
1000
Preview Thumbnails:
Supported

SHARP
PRODUCT SPECIFICATION
3
MX-2010U
MX-2310U
Network Printer
Print Speed (Max.):
20 ppm (A4), 10 ppm (A3)
23 ppm (A4), 11 ppm (A3)
PDL (Emulation):
STD: SHARP Advanced Printing
Language.
Opt: PCL6 [MX-PB14 & MX-HD10],
Postscript 3 [MX-PK11],
XPS [MX-PUX1 & MX-ARSM10]
STD: SHARP Advanced Printing
Language.
Opt: PCL6 [MX-PB14],
Postscript 3 [MX-PK11],
XPS [MX-PUX1 & MX-ARSM10]
Interface:
USB2.0, 10Base-T / 100Base-TX / 1000BaseT
Supported OS:
Windows® XP* / Vista*, Windows® 7*, Windows® 8*, Windows® 8.1*
Windows® Server 2003* / 2008* / 2008R2 / 2012 /2012R2 (*32/64bit).
Mac OSX 10.2.8, 10.3.9, 10.4.11, 10.5.x, 10.6.x, 10.7.x, 10.8.x, 10.9.x,
10.10.x with MXPB14 (MXHD10 for MX2010U only)
& MXPK11.
XPS - Windows Vista only with MXPB14, (MXHD10 for MX2010U only),
MXPUX1 & MXARSM10.
Bundled Utility Software:
Status Monitor
USB Direct Print (Pull):
JPEG, TIFF, PRN, PCL Opt: PCL (MX-PB14) is required.
PDF, Encrypted PDF, PS Opt: PS3 (MX-PB14 & MX-PK11) are required
XPS Opt:(MX-PB14, MX-PUX1 & MX-ARSM10) are required
(Note: For MX2010U only, MX-HD10 is also required with MX-PB14)
Tandem Print:
Opt: MX-PB14 (& MX-HD10 for MX2010U only) required
Network Scanner
Requirement:
STD (Colour)
Resolution:
100, 200, 300, 400, 600 dpi
Format:
Mono: TIFF, PDF & Encrypted PDF
Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF
Duplex:
Yes
Destination:
Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, HDD,
TWAIN / WIA compliant, I-Fax (SMTP)
User Registrations:
Max 500 (one touch), 500 (group)
Bundled Utility Software:
Network Scan Tool, Sharpdesk v3.3 (1 license)
Facsimile
Requirement:
Opt : MX-FX11
Communication Formula:
Super G3
Transmission Speed:
2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)
Communication Line:
PSTN
Dial Registration:
Max 1000
Document Size:
A3 - A5,
Compression:
MH,MR,MMR,JBIG
Inbound Routing:
Opt: MX-HD10 [HDD] Required
(TIFF, XPS & PDF Format)
Yes (TIFF, XPS & PDF Format)
PC Fax:
Yes (For Windows only)
Output Finisher
Model/Type:
Opt : MX-FN17 [Inner Finisher]
Output Capacity:
500 sheets
Functionality:
50 sheets multi-staple, (A4 : 50sheets / A3 : 30sheets)
Off-set shifting, Opt: Hole Punch [MX-PN11]
Saddle Stitch Ability:
N/A

PRODUCT OPTIONS
SHARP
4
MX-2010U MX-2310U
MX-PUX1
XPS Expansion
MX-PK11
PS3 Expansion
MX-FN17
Inner Finisher
MX-PN11A/B/C/D
Hole Punch
MX-TR12
Exit Tray Unit (R)
MX-FX11
Fax Expansion Kit
MX-PF10
Barcode Font
MX-ARSM10
1GB Memory
MX-DE13
2 x 500 sheet Desk
MX-DE14
3 x 500 sheet Desk
MX-DE12
1 x 500 sheet Desk
MX-VR11
Document Cover
MX-2010U only
MX-RP12
Document Feeder
MX-2010U only
MX-HD10
HDD expansion Kit
MX-2010U only
MX-PB14
PCL Expansion Kit
MX-AMX1
Application Integration Module
MX-AMX2
Application Communication Module
MX-AMX3
External Account Module
MX-UN01A / UN05A
Sharp OSA-Network Scanner Tool (1 / 5 license kit)
MX-UN10A / UN50A
Sharp OSA-Network Scanner Tool (10 / 50 license kit)
MX-UNHA
Sharp OSA-Network Scanner Tool (100 license kit)

SHARP
PRODUCT OPTIONS
5
Machine Options
Model
Description
Comment
MX-RP12
Document Feeder (RSPF)
MX-2010U only
(STD on MX-2310U)
MX-VR11
Document cover
MX-2010U only
MX-DE12
Stand/500x1 sheet paper drawer
Cannot install with MX-DE13/14
MX-DE13
Stand/500x2 sheet paper drawer
Cannot install with MX-DE12/14
MX-DE14
Stand/500x3 sheet paper drawer
Cannot install with MX-DE12/13
MX-TR12
Exit tray unit
MX-FN17
Inner finisher
MX-PN11
Punch module (A: 2, B: 3, C: 4, D: 4 wide)
Requires MX-FN17
MX-PB14
Printer expansion kit
For MX-2010U: MX-HD10 is
required
MX-PK11
PS3 expansion kit
MX-PB14 is required.
MX-PUX1
XPS expansion kit
Requires MX-PB14 & MX-ARSM10
MX-PF10
Barcode font kit
MX-PB14 is required
MX-FX11
Facsimile expansion kit
AR-SU1
Stamp unit
For MXRP12 (RSPF)
MX-ARSM10
Expansion memory board
For MXPUX1
MX-FWX1
Internet-Fax expansion kit
For MX-2010U: MX-HD10 is
required
MX-HD10
HDD expansion kit
MX-2010U only
(STD on MX-2310U)
MX-AMX1
Application integration module
For MX-2010U: MX-HD10 is
required
MX-AMX2
Application communication module
MX-AMX3
External account module
MX-FR25U
Data security kit (Commercial version)
MX-USX1
Sharpdesk Additional license kit (1 license)
MX-USX5
Sharpdesk Additional license kit (5 licenses)
MX-US10
Sharpdesk Additional license kit (10 licenses)
MX-US50
Sharpdesk Additional license kit (50 licenses)
MX-USA0
Sharpdesk Additional license kit (100 licenses)
MX-UN01A
Sharp OSA-Network Scanner Tool (1 license)
MX-AMX2 & MX-PB14 are required.
(MX-PK11 is also required
for Direct PDF Print).
MX-UN05A
Sharp OSA-Network Scanner Tool (5 licenses)
MX-UN10A
Sharp OSA-Network Scanner Tool (10 licenses)
MX-UN50A
Sharp OSA-Network Scanner Tool (50 licenses)
MX-UN1HA
Sharp OSA-Network Scanner Tool (100 licenses)

CONSUMABLES
SHARP
6
CONSUMABLES
MX2010U
MX2310U
Product Code
Description / Contents
Approx. Life
Approx. Life
MX-23GTBA
Black Toner Cartridge (A4 @ 5%)
18k
MX-23GTCA
Cyan Toner Cartridge (A4 @ 5%)
10k
MX-23GTMA
Magenta Toner Cartridge (A4 @ 5%)
MX-23GTYA
Yellow Toner Cartridge (A4 @ 5%)
PROCESS UNIT:
MX-36GVBA
Black Developer
100k
MX-36GVSA
Colour Developer Kit (CMY)
60k
MX-36GUSA
Drum Unit (Complete):-
Colour: 60k
Mono: 100k
MX-36GRSA
OPC Drum
MX-230MK
Main Charge Kit:-
Main charge unit
Cleaning blade AR
Cleaning gum AS
MX-230CU
PTC Kit:-
PTC unit.
100k
MX-230HB
Waste Toner Collector:-
Includes LSU cleaner x 2
50k (Approx)
MX-C31FL
Ozone Filter Kit
Ozone filter.
100k
MX-230PD
Paper Dust Removing Kit
Paper dust removal unit.
FUSING UNIT:
MX-361FB
MX-230FB*
Fusing Belt Kit:-
Fusing belt.
Fusing belt guide collar x 2.
x
100k
MX-200UH
Upper Heat Roller Kit:-
Upper heat roller unit
100k
x
MX-200LH
Lower Heat Roller Kit:-
Lower heat roller unit
100k
x
MX-230LH
Pressure Roller Kit:-
Fusing roller.
Lower fusing roller.
x
200k
MX-230CR
Fuser Cleaner Roller:-
Lower oil roller.
Lower CL roller.
Lower CL roller bearing x 2
Lower CL scraper.
100k

SHARP
CONSUMABLES
7
TRANSFER SECTION:
MX2010U
MX2310U
Product Code
Description / Contents
Approx. Life
Approx. Life
MX-230B1
Primary Transfer Belt Kit:-
Primary transfer belt AR.
100k
MX-230TL
Primary Transfer Blade Kit:-
Primary transfer blade AR.
100k
MX-230B2
Secondary Transfer Belt Kit:-
Secondary transfer belt D3.
300k
PERIPHERALS:
MX-SCX1
Staple Cartridge (for MX-FN17)
5000 staples (x 3)
AR-SV1
Stamp Cartridge (for AR-SU1)
2 units
SERVICE ROTATION:
MX-200FU
Fusing Unit (230v) for MX-2010U only

x
MX-230FU
Fusing Unit (230v) for MX-2310U only
x

MX-230U1
Primary Transfer Belt Unit


MX-230U2
Secondary Transfer Belt Unit


Notes:
The consumable life may vary, depending on the document density, temperature, humidity and machine
operation.
*MX-230FB has been discontinued

INITIAL SETUP
SHARP
8
DEVELOPER SET-UP
Sim 25-02 Auto Developer Adjustment - Select CMYK.
Toner Installation must be performed after Auto Developer Adjustment is
completed.
**For optimum image quality & performance, it is recommended to setup &
install developer at the customer site.
Clean LSU Dust Proof Glass.
TONER INSTALLATION & REPLENISHMENT
Install CMYK Toner Cartridges.
Caution:
DO NOT open any Exterior Cover, Power OFF/ON or enter Simulation Mode
during Initial Toner Replenishment.
PRODUCT ACTIVATION & FIRMWARE UPGRADE
Activation of Optional Product(s):- System Settings –Product Key.
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.
INITIAL SETUP
Sim 26-01 Right Tray Installation:- Yes/No.
Sim 26-06 Machine Destination.
Sim 26-35 Set Multi Error Counter:- Set to 1 (Multi Count).
Sim 26-50 Long Paper Support (up to 1200mm):- 0 = Disable, 1 = Enable.
Sim 26-52 Non Printed Paper Counter Set-up.
Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:-
SSW 3-6, 0 = Disable, 1 = Enable.
Sim 55-03 Toner Remain Status Display: SSW 22-5, 0 = Disable, 1 = Enable.
System Settings: Adjust Date/Time (Inc. Daylight Saving setting).
Keyboard Language Setting (For Embedded Keyboard):-
System Settings –Default Settings –Keyboard Select: Set English(US)
Network Settings –Print Port Settings: Disable WSD.
Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings –Paper Tray Settings.

SHARP
INITIAL SETUP
9
PRINT IMAGE POSITION & MAGNIFICATION
Automatic Adjustment:-
Sim 50-28 BK MAG ADJ (Main Scan Mag).
SETUP/PRINT ADJ (Lead, Offset or All).
Manual Adjustment:-
Sim 50-10 BK MAG (inside dimension) to 240mm.
Sim 50-10 Image Off Centre Adjustment.
Sim 50-05 Printer Lead Edge & Void Adjust.
IMAGE SKEW & COLOUR REGISTRATION
Sim 61-04 Image Skew Adjustment (Black):- Select A3 Paper
Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment:-
Check/Adjust SKEW (CMY) so value is Close to 0 as possible
(Result=OK)
COLOUR CALIBRATION
Sim 46-74 Engine & Printer Colour Calibration:- Select FACTORY Mode.
COPY IMAGE QUALITY
Check Image Quality (Copy Mode) –Density, Magnification, Lead Edge & Void.
If NG, perform the following adjustments as required:-
Sim 46-01 Copy Density Adjust. (Colour).
Sim 46-02 Copy Density Adjust. (B/W).
Sim 46-09 DSPF Copy Density Adjust.
Sim 50-28 OC ADJUST (Lead, Offset & Mag).
SPF ADJ:(Lead, Offset & Sub scan).
Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc):-
Sim 48-01 Magnification Adjustment (OC & SPF).
Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.
PRINT IMAGE QUALITY
Check Image Quality (Print Mode) –Density.
Sim 64-05 PCL Density Test Page [MX-PB14]
Sim 64-06 PS Density Test Page [MX-PB14 & MX-PK11 only].

INITIAL SETUP
SHARP
10
PERIPHERAL / OPTION CONFIGURATION
FAX OPTION –MX-FX11
Sim 66-02 Fax SW Setting (Destination).
Sim 66-10 Fax Memory Clear (For Extended Memory).
Sim 66-39 Fax Destination Set.
FINISHER –MX-FN17
Sim 26-65 Finisher Alarm Mode:-
Limit number of Copies in staple mode (ON/OFF).
EXTERNAL ACCOUNTING MODULE –MX-AMX3
Sim 55-03 Auto clear function before Copy job execution:-
SSW 1-5 0 = Disable, 1 = Enable.
Sim 55-03 USB Card Reader detection control:-
SSW 6-8 0 = Disable, 1 = Enable.
Sim 55-03 Continuous print mode (job queuing for OSA):-
SSW 24-7 0 = Disable, 1 = Enable.
MFP DATA BACKUP
Sim 22-06 Data Simulation Print.
Device Clone & Storage Backup.
Sim 56-01 Backup EEPROM Data to HDD.